I must say I found a really good masseuse here name Sara. Heather is amazing on those facial I went in January and came back this March 2026 she must be good the best . I cancel my membership because one of the rude receptionist she is rude over the phone and in person. It's time out for rude people I'm not toleration that type of behavior anymore. Im sending my bestie for her birthday because Heather is so amazing and she should have the same experience that I had as a first timer. 2026 read more

Terrible. I've gotten a better and more relaxing facial from my 10 year old. Everything felt rushed. The employee quickly rubbed cold lotions on my face. Aggressively wiped them off with a very rough towel. Would swivel around in the chair and slam drawers. Just awful. read more

DO NOT PATRONIZE THIS LOCATION!!! My therapist Nina who initially I thought it to be odd she had on a mask but okay whatever. Needless to say I contracted covid after this appointment. SHE consistantly pulled the mask down to EAT ICE!!!! I contacted them to inquire why she was wearing a mask and I was informed personal information, that she did have a "condtion" but I wont say what the condtion is because I shouldn't have been told her personal business. That was indeed a HIPPA violation. Normally during a massage I anticipate it to be a time of total zen time for relaxation. That DID NOT HAPPEN!!! Nina chewed ICE loudly the entire time. I reported this and was told she has an illness and has to chew ice. PERHAPS this isn't the correct career choice for her. I did tip but not it was a enjoyable experience because it was not. I requested to cancel my membership since this has caused me to miss work and miss money. I was told no I have toait until they take the first payment. REALLY why should I have to pay anything for a service I no longer want to use. I don't trust them anymore. This was the worst experience ever. As a massage therapist you should never come to work sick working with the public you can KILL immunocompromised people. COVID is no joke!!!! Also my massage time was cut 15 minutes. read more

Horrific experience and management was made aware they never even reached out to me . I even called after my experience I was told district manager or owner would call me nothing read more

Little background: I am currently an esthetics student and I scheduled for a massage at 8:30 am I was told when I got there the appointment was for 8 when I was explicitly told over the phone 8:30 so they offered me to either change times or get a facial. I wasn't free at the time they offered me so I chose the facial. Staff was very nice, my esthetician was very nice but problems started when the facial began, I did not receive extractions during my seaweed facial nor was it even close to as relaxing as my fellow students facials are. She used cold esthetics wipes for all but two steps and did not wipe my face well enough for all product to be removed. There was no pressure through the facial and most of my time on the table was spent waiting for the next step of the facial. I'm not one to complain this is the first negative review I've ever given and I've never been dissatisfied enough with any service to even think of complaining, but Jesus was that so sub-par. I'm genuinely upset and feel so ripped off. Do not go to this location if you are looking for a good service. They are all talk but no action. As an esthetics student I am thoroughly disappointed. read more

I had a really great hot stone massage here last week! Totally worth the $14 up charge. The chain store is like the rest in style and cleanliness, no complaints here other than what I've said before... the chairs in the relaxation/waiting room are uncomfortable IMHO. I was offered water upon arrival and departure, which is important for massage and that's always appreciated. I have had a Massage Luxe membership for over 12 years and with the high turnover, it's difficult to find someone you like that will stick around. My last favorite therapist went on maternity leave & never returned (St.,Charles location), and I've tried several therapists there, but no one compares to Christina. I tried O'Fallon and Chesterfield (my original favorite place), and couldn't, find anyone nearly as good, so I tried this location. I was lucky to find a therapist that is 75% as good, so I think I've found my new spot! Hope she sticks around for years to come! I've already booked my next session. read more

MassageLuXe - Massage Near Me - Creve Coeur, Missouri

Worst massage I've ever had. I have been to Massage Luxe before and never had any problems. I booked a deep tissue massage and specifically selected "deep" pressure on my intake form as well. My massage was hardly even "firm" pressure. She basically just rubbed lotion on my body and did not have any kind of rhythm to how she was doing things either. She also talked during the first 20+ minutes of the massage which I have never had a masseuse do. She never asked how I was feeling or if the pressure was okay. Just sucks to pay $130 to not even get a massage or feel relaxed. Called and spoke with the manager who offered another massage at friends and family price for $55... read more

Horrible experience. Waited twenty minutes for a 4:30 appointment. Left at 4:50 after being told my therapist was no where to be found. No offer of any concession or assistance at all from staff. Is this the type of experience that monthly members should expect? If so I'll happily share that information with all of my friends. read more

I forgot to check in- but I received my first facial last night. I don't care what the reviews on here say... It was amazing. Mandie was great! I am not sure how many people work there that do facials, but Mandie was amazing. I will defiantly Come back. She walked me through everything and was very friendly. As she said the next day (today) my face would feel like butter and it does! She said my face is really healthy, she didn't pressure me into buying anything because of that I do plan on coming back to see her! read more

MassageLuXe - Right in the corner of a strip mall, next to a tanning place. - Massage Near Me - Creve Coeur, Missouri

I was very disappointed in Message Luxe. First time and last! I understand that you only get 50 hands on minutes and 10 for changing cloths, but only 35 minutes? I even came early to fill out paper work. I pointed this out to the girl at the desk, she apologized, as she took my money. I went and sat in the lobby while my girlfriends finished up their messages, the girl at the front desk then came over and offered me a discount on my next visit. I guess she deside I was telling the truth. And after all that, they changed my girlfriend $14 for a scalp extra, after quoting her $11 not 50 minutes earlier. I have been to 4 or 5 different places over the years, and here, I felt like cattle. Not good! P.S. It doesn't take 10 minutes to change my clothes. BW read more

Buyer beware!! Close to zero rating as I can get. I purchased a membership for my wife for Christmas, but learned that it would be better at a different establishment. So when I called to ask for a refund (I had not even taken delivery of the card yet) I was told there would be no refund. After speaking to 2 different individuals, and explaining that this kind of behavior is one of the reasons people don't like some businesses, both decided to hide behind a policy statement - real customer service. I decided to take the loss. $200 down the drain. We'll never be customers at MassageLuxe in Creve Coeur. read more

Scam !! Scam !!! Scam !!! Poor service !! They are glad to charge your card but bad about your appointments!! Make excuses why they can't get you in !! Don't sign up for monthly reoccurring memberships !! It's a scam !!! Scam !! Scam !!! Pay as you go and choose a more professional location !!! read more

Extremely predatory company, strongly suggest you do not sign up with them!! In addition, The massage therapists are not very good.

Love Massage Lux in Creve Coeur! I moved here last January, and was given a gift card by my niece. She suggested going to Jeff and she was absolutely correct with that referral! He is fantastic and has helped me so much! His overall massage is really wonderful. He especially has been able to help me with a knee issue and any other flare up that I may be experiencing. Jeff knows when to add pressure but will listen if he needs to change the amount he uses. Since I work out on a regular basis, I see Jeff twice a month and this has definitely made a difference. I highly recommend using massage on a regular basis for anyone into fitness. And definitely with Jeff!!!! I also wanted to comment on the front desk staff. They are a great group of women and always welcome you with a very warm smile and greeting!! I always feel so good when I walk thru the door! This is a great location!!!!! read more

I've been a member of this chain for more than a year now, and although I keep trying to get up the nerve to cancel my membership in order to cut back on expenses, I go in for a massage and my mind is instantly changed by my regular therapist of choice. The 90 minutes of bliss is enough to convince anyone that this is that extra monthly expense that really is worth the money. Unfortunately, the therapists are not always consistent. And if you get one that doesn't fit your personal preference, you can end up feeling a bit underwhelmed and disappointed. It took me several months to find one that I really liked. I even asked for someone with more experience, and still was paired with someone who didn't understand that a massage is my time for peace, quiet and relaxation, rather than chit-chat. Once I did find a great therapist, however, I was hooked, and continue to come back, making sure to request my favorite by name each time. The prices are reasonable, but many forget to included the added cost of tipping every month. So even if $58.88 (it's less if you choose to go with the basic 60 minute monthly session) seems like a bargain, don't forget about the gratuity, which should run you at minimum $15-20 if you're doing the right thing and tipping based on full-cost. read more

Technically, I went to FaceLuxe - it's a part of MassageLuxe. I had a facial for a groupon so I decided to give it a try. I walked in and the two receptionists were occupied. One was on the phone explaining why she couldn't refund a membership fee and the other was busy trying to upsell another groupon user into their monthly facial package. Uuuuugh. I hate those packages and I have such a hard time saying no. I was already dreading getting that lecture when I left. I digress.. so neither of them greeted me. I stood awkwardly inside the door for about 2 minutes before one of them broke free long enough to tell me they'd be with me in a minute. Pet peeve of mine, I deserved at least a hello when I walked in. The facial itself was awesome. Rebecca had an awesome touch and other than the "extraction" part it was super relaxing. It was a bit odd because the groupon offered 4 types of facials but nobody every asked me which one I wanted. I couldn't decide anyway, so I just rolled with whatever she felt like doing. Afterward, getting dressed I was steeling myself against the dreaded product sell. Did I mention I have a hard time saying no to buying things I don't need?! To my surprise, Rebecca handed me a facial "prescription" with what she'd used on me and how often she thought I should come back. Oh, and that was when I learned I'd had the Moisture Boost Facial. Very, very nice. I appreciated this list and the advice - but even more, I appreciated no selling. I walked out and there was only one receptionist left (it was 8:30 at this point). Amazingly enough, she let me walk out without trying to sell me anything! Bonus! I'll actually consider going back if I don't have to dread the sales pitch. read more

I came for a facial and brow wax, got a great deal off groupon. The facial and brow wax were pretty standard, nothing above and beyond. Just a heads up for anyone else that goes with a groupon, they push very hard to get you to sign up for their "membership." I had to decline repeatedly until the lady at the desk conceded. I'm not a fan of pressured sales and it was definitely one of those awkward situations. read more

Not happy with the service provided Got a facial done and the lady was trying to sell me their products. She applied some cream on my pimple and told it would go but the result is pimple has left a mark on my skin read more

MassageLuXe - Massage lux product after effects - Massage Near Me - Creve Coeur, Missouri

This place is full of thieves. I went to cancel my account and instead of closing it for me, They switched the forms and signed me up for a 20$ pay as you go plan and have been drawing it out of my account without me knowing for 2 years. They had no remorse when called and wouldn't help me at all. They acted as if getting the account t canceled today was a service. When it was what I asked for 2 years prior. This place is trash. The massages always start late and end early. This entire establishment is a waste of time and money. I got stuck with a massage I paid for I won't get credit for and won't be able to use. Don't give them your credit card bc they will probably steal your information. They don't care about they're customers. I'll never return and would never recommend this to anyone. read more

Heather is saving my life!!! I have been to many massage therapist! (My therapist with massage luxe have almost always been great). I usually suffer from severe neck and back pain caused by scoliosis in my neck. Since going to heather once a month, i have minimal to no pain. She truly works magic! I actually live right next door to a massage luxe. I drive the 15 mins to olive for heather! The staff there is also very professional and welcoming. Love it there! read more

I've stopped in twice, and I am definitely a fan. The biggest reason is probably the locale. Being literally 2 minutes away doesn't hurt a bit. Other reasons why I like it here: I was treated in the same fashion on two separate occasions. Once I arrived in my office clothes, the other time I was scrubbed out in scruffy sweatpants and a t-shirt 2 sizes too big. The receptionist will ask if you have a preference between a male or female practitioner. Personally, I don't care, but it's nice to know the option is available. Both masseurs were great - they asked if I had any requests for areas to work on or avoid and listened well. At no time was I ever uncomfortable around them as they were working on me. I left loosened and relaxed but not worn out. Plus, I picked up a month-to-month membership that gives full access to their water massage bed. Apparently, I can use it as frequently as I want (in 15 minute increments). I tried it once. It was alright. It's nice because it works the whole body, however, as it's motorized, it's very limited on it's capabilities. All in all: nice place. read more

I recommend this place highly .Got good results and message therapist was very professional and knew what they were doing .Good job

Apparently I can't give 0 stars so I had to give a 1 star. Poor customer service. I enrolled into their monthly program but when I cancelled it all my sessions were also cancelled. They still charged me for 2 months. So I paid for 2 months and did not have any massage sessions. read more

Have been going here occasionally for the past couple years. Always have a good massage. Some therapists are more chatty, which I don't care for, but to each her own. Lobby is clean. They hand you a water bottle before and after your massage. Will be back next month. read more

Love love love Reasonable rates for great massage and facials, They are all good but my personnel faves are Tatyana for massage and Cassidy for facials. The staff is friendly and love getting the hydromassages as well. read more

If you are looking to get a facial this is my favorite place to go. I have gone to a few different people but Rebecca has been the best by far. Seems to really care about doing a great job. Knows all the products really well. I have a monthly membership and plan on only going to her. read more

This was my first and last time at this establishment. I really hated my massage instead of being relaxing and at ease I was tense due to the pain that I was in. You see on my preference sheet I stated that I wanted a light massage but it was so rough I thought he figured I was a man. He also asked to massage my gluteus and that was something I stated I didn't want on my preference sheet. I don't think he read anything prior to entering the room. This was the absolute worst and I'll be telling others not to go too. read more

I am a member and think it's a great value if you love a monthly massage! I recommend The Swedish massage with Jim, Tatiana, or Amy!!! They are my favorite therapists!!! read more

So I typically go to the 5th street location but Creve Coeur was able to fit me in when 5th street couldn't! I had a facial there done by jasmine. She was awesome! Extremely friendly and helpful. I had lots of questions and wasn't sure what facial I wanted. She helped me figure out what would be best for my skin type. It was a great experience and if you are going there for a facial I would definitely recommend asking for Jasmine! read more

Very professional and very courteous. Always give reminder calls. Have yet to have a massage I was not happy with. Facials are great as well. Well worth the money. read more

Horrible experience. Bought 2 gift cert for my wife's 50th birthday on Valentines day. She called the very next day, the 15th at 11:00 am and asked for an appointment for her and her best friend. They said we can make the two appointments for 11:30 for tomorrow. My wife shows up on the 16th and she is informed she already missed her appointments as they supposedly made them for the same day, 1/2 hour from the time she called. To say she was disapointed would be an understatment. They claimed they called the house and left messages, which they did not and we had no record of any phone calls and when she ask for a refund, they said "NO" This was not there fault. She asked to speak to the owner and he came out and was very nasty. This was suppose to be the highlight of my wife's 50th birthday weekend and to be treated so poorly and to be told this was my wife's fault is a horrible CSI issue. I know myself, nor my friend or my family will ever return to this establishment. If this is the way he runs his business, shame on him and he deserves what he will get. The old saying of "have a good experience and you may tell 5 people, have a bad experience and you tell the world. read more

Customer service wasn't too great and facial was nothing special. I called before my facial and asked what were the different ones, and was told they would go over it with me once I arrived. However, two minutes later I received a message that I was getting a seaweed facial. I was running about 7 minutes and received a call that the my one hour time limit was starting now, I said no problem because I was behind. Once I got there I was only told about the seaweed facial and just went with it. It was a basic facial nothing too special to set it apart, no lip scrub or eye cream just standard cleanse, exfoliate, extraction, steam, and moisturize. Then once it was over I realized that my facial only lasted 40 min and I was kind of disappointed just because of the rude call that stated it was exactly a hour. They then tried to sell me products but I would've been more happy if they used the time to see me different facial options. read more

My message was very good but everything else was a mess. They don't have enough bathrooms and the staff will start knocking on the bathroom door as soon as you walk in...or you can use the men's room. They really need to build a ladies lounge with so many massage rooms. After the bathroom fiasco, I got the sales pitch...even after I explained that I live in a different state. Whew! read more

Staff at the desk are helpful, and professional without being pretentious. The waiting room has wonderful ambiance both because of the setting and the attention from staff as they walk through, massages are great! Switched my membership from the competitor to ML after using a Groupon, so glad I did. read more

I had a massage here by chance (I was in the area on business and really needed someone to work on my back). I was skeptical that this type of place would have experienced therapists but I was fortunate enough to be booked with Jeff who has many years of experience in several different modalities and did an incredible job. I will absolutely rebook with him every time I am in town. read more

This was my first time getting a massage and I was a little nervous and didn't know what to expect. April was my massage therapist, she did an amazing job!! Told me how to work on the areas that were tense, and also told me how long I should go before getting another massage but she was not pushy about making another appointment. I had a wonderful experience and I will be going back for another massage next month. read more

I did not have a very relaxing experience here. I would not recommend going here to anyone. The massage therapist I had was just ok, but not very personable. My package also came with the HydroLuxe, which I would recommend. But I had to wait almost an hour after my appointment to use it. I didn't get the feeling that anyone there really cared about my personal experience or relaxation. They are just there to make a buck. read more

Went here last night in desperate need of a massage. appt was for 20:00 and the girl only start massaging me at 20:08. Massage was probably one of the worst i have ever had,( i asked for back and shoulders), i was basically massaged continuosly on the right half of my back for about 20, then she moved on the left side of my back for the next 20 min, then asked me to roll over and did my shoulders for all of 5 min. Then she got up and said she was finished at 8:50, once again you pay for an hour and you never get the full hours worth of massage so for this reason and the terrible massage i will never go back read more

The lady at the counter was extremely offensive right from the beginning and called the cops 10 mins after I left lying to them that I left wihout paying while I've been a member for over a year now!!!! The staff here are extremely rude, ill-mannered and obnoxious. I had 4 hours on my account and got an upgraded facial last weekend. After I got out the short haired lady (Lindsey I think that was her name) at the counter was unprofessional and rude and said I owe them $110. After a short conversation with this person I somehow understood that my card didn't go through for the month of May. So I gave her my debit card and she called the location where I had opened my account, gave my card information, hung up the phone without telling me anything and started walking away to deal with another customer. I asked her it was done and she told me that it was done and walked away. I asked another girl Christine to find out how many hours I had left on my account and they kept me waiting simply ignoring me for 10 mins after which I left. The least I expect is atleast tell me that your looking it up or cant find it or something. I checked my phone 3 hours later and saw lot of missed calls and a voicemail from a cop!!! He told me that she told them I left without paying!!!! After I gave her my debit card to update my account, she had the nerve to lie to the cops. They didn't even have the courtesy of calling me or leaving me an appropriate voicemail.....When I called back the same day they left me on hold for 10 mins! I even have screenshots of my phone. I've been a member for a year now and every time I wanted to cancel they were pushy and somehow I didn't cancel which was a big mistake. After making multiple calls they are still ignoring me at the creve couer location. All they say is we APOLOGIZE!! The manager at creve couer location also dint have the courtesy to call me back even after I was told she would!!!! These people were so offensive the entire time I was there and humiliated me, lied to the cops, treated me wrong and all they can say is they apologize! The manager at the other location sounded apologetic and said she could offer me an extra service for free which at this point I do not care about since I never want to set foot in another massage luxe again! They need some training in manners and how to treat customers right. I wouldn't feel comfortable getting any service done at such a place where people behave so badly. I couldn't trust their products or services and would stay away from such places. I am going to take this further and complain against them. read more

worst customer service ever!!! please if you value customer service do no go here. the employee are horribly rude. i signed up for a membership and have been giving the worst service since then. massage was mediocre, the front desk person was rude when i came in and then when i complained to the manager they basically took their side and gave me a bogus corporate number. since the membership is basically a scam i have to wait to cancel but i can not wait to that magical day. i tell everyone i know to just avoid them all they most likely have the same owner. im writing in all caps because i am that disgusted with their deplorable customer service. read more