Three adult women went for a spa day. To sum it up, the experience overall was super…read moredisappointing. Before going, I asked a lot of questions about the facility as we were looking for a totally relaxing experience. I booked massages and facials I was told there was both a steam room and sauna to relax in while waiting for each other to complete the services. From the minute we walked in the door we felt bad vibes. The young girl manning the front desk set the tone--no friendly greeting, slow, and uninformative when giving us a "tour" of the facility. My immediate reaction when viewing the premises was that it was old and not clean. In the "shower /steam room" (for one person), long dark hair was all over the tile and there was rust by the pipes. When I brought this to the attention of the girl, she literally said nothing. I then asked about using the sauna and she told me it was closed. Now, I called three days before our appointments asking specifically about the amenities and was not told it was broken. Walking by the "sauna room", you could see it was now used for storage. This left no options other than to sit in the relaxation room. The lounges were comfortable, but there was no reading material and the refreshments were minimal. We could hear talking and cackling from other areas of the spa from the "relaxation room" and had to close the door to minimize the noise. At one point, a dog was barking in building. The only good thing about the visit was my massage with Desiree was very good. My friends were not as impressed with their services. The final blow was during checkout. The same young girl didn't understand billing and said she could not produce a bill for the services until I paid in full. WHAT? I was literally doing the math trying to figure out what was being charged when she also informed me of a "3% convenience charge" . Again, WHAT? That was never disclosed to us nor was it mentioned on the website. The girl first told me it was the markup for the new prices in 2024. Then she told me it was a fee that went to the owner. Garbage! OK, enough of this spa. Moving on to find another one.

So I went in for a facial with Sandra. The girl in the lobby first showed me to the "relaxation…read morearea." It was nice but a little boring. The good thing is they have tea, coffee, and water. Also really clean bathroom. I got bored so I went back out to the lobby. The facial itself was very good. The room was a little small but Sandra was very professional, her hands are gentle and she knows how to give a facial. She really reads the forms that you fill out at the beginning, and she made sure she didn't use a product I am allergic to. She also gives you a massage on your neck, arms, and side of your face towards the end. You get a mask towards the end as well. The products smell really good and, again, her hands are gentle. It was a very good experience and I would go back. She uses steam which I wasn't used to, but it was interesting. My skin looks very smooth and clean. I would go back. Definitely would recommend Sandra!

Jessica's Apothecary has the cure for what ails you in the hectic pace of everyday life…read more I recently received a gift card, which presented me with my first conundrum: what to choose! Everything looked enticing, from the herbal soaks to the massages. I decided on a massage and waited anxiously for my appointment. Tucked away in a place that you could miss if you didn't know to look for it, the simple and luxurious interior was a world away from the busy street that it sits on. I was warmly welcomed when I walked in and quickly slipped off my boots and into some comfy slide sandals. After a quick intake, my masseuse allowed me to slip under the drape onto the toasty table. Just over an hour later, I was kneaded into a relaxed state and I floated back out int the real world. Treat yourself to something new and special and stop into Jessica's Apothecary. I hope you'll find it just as great of a tonic as I did!

I've been a client of Jessica's since she was located in Kerrytown. Her new space is amazing! I…read morebooked a organic facial and tired foot treatment with Rachel and it was a delight from start to finish. Her vibe and energy is perfect for this spa and I can't wait to go back.

Great quality service salon. Comfortable, clean and modern salon. Super friendly staff that will…read morefix you up and leave you stylin'. All of the stylist are top notch. I see Jen but Andy can hook you up the stylist that best fits your needs. Check the website for an appointment. Super friendly and welcoming. Easy to find and park. Very reasonable prices.

Quality is great, vibe is great, service is great and price is great, too. I would recommend it.read more

Our experience here was beyond incredible. From the moment we walked in, we were transported to a…read moreserene lounge where all workers were so eager to assist and make you comfortable. We sat in the lounge until we got robed up and all had incredible massages. My lady was attentive to my preferences and I loved that the bed was heated and you were given heated eye masks. And the scalp massage was everything!!! Then, the sauna was spectacular and clean and we just sat in the lounge and ate complimentary snacks until our time was up. I do wish they had bigger bathrooms (only one stall and one shower) and also wish the lounge was in a more secluded area. Regardless, this is the place to be!

It was my first time at Bloom, and from the moment I walked in, I felt instantly relaxed. The…read moreinviting decor and, most importantly, the cleanliness truly set the tone for a luxury spa experience. Piper at the front desk and Lauren, my massage therapist, were both incredibly friendly and welcoming. Lauren mentioned she had over 17 years of experience and it showed. Her technique was impeccable, and my 60-minute massage (with hot stones, highly recommend!) was amazing. I also loved the sauna. It didn't feel cramped, and the cold foot bath paired with the variety of essential oils for the hot rocks made it even more special. If you're looking for a true luxury spa experience, go to Bloom. I'll definitely be back. Thank you Cassandra and Mike!

Wonderful staff. I've been a customer for over 25 years. I prefer a soft touch to my treatments and…read morerespect their always-growing skills and candor.

I got fillers from Shari, she is excellent aesthetician and skin care specialist. She is very…read moregentle, has skilled hands and eyes, caused little bruising and no pain for me. Highly recommend her services. Elaine is excellent receptionist and takes good care of clients.

OMG! This place is a true GEM! Got the works! Had a dermaplaning, hydro facial, motos Ax hair…read moreremoval, pico laser treatment, and micro needling! Took 20 years off of my face! Being a physician, I completely trust Dr. Macha with her experience, knowledge, passion. She truly tailors each experience to what the client is looking for. Her professionalism, kindness, and attention to deep til will make me a client for life.

Dr. Macha is kind, reassuring, and wonderful. I was nervous for my appointment and she really put…read moreme at ease. Facility is very clean and discrete.

In retrospect, I am not exactly sure how I stumbled upon K. WEST... Instagram? Drive-by? Web…read moresearch? ...Either way, I am very glad that I did! I visited K. WEST for a facial during the peak of the polar vortex 2019. The building is a beautiful, old converted home on the north end of Main Street. The space is light and airy, a cozy mixture of Joanne Gaines-style furnishings, healing crystals, and antique charm. Walking through the door, I was greeted with warm slippers and hot tea, and I quickly eased into the welcome oasis from the blistering cold. I had scheduled a Custom Facial with Katie Westgate ("K. West"). This service transforms the preconception that facials are a rough, pinchy experience where you leave the spa looking badly in need of concealer. This service was as much relaxation as therapeutic, and I left with my face looking and feeling relaxed with a youthful glow and none of the redness frequently suffered during more aggressive facials. I fell in love with the lymphatic drainage that she performed, even investing in my own gua sha tool on my way out the door. Overall, I was super happy with my results and the experience offered by K. WEST, and plan to return.

Love the relaxing and tranquil atmosphere! Cute decor, greeting takes a moment as the desk is at…read morethe end of the hall! Massage rooms are private, lightly scented, clean, and comfortable. I had a cupping massage combo, which left me feeling amazing and so relaxed! Massage therapist worked wonders on my tight shoulders and trouble areas. Will definitely be back!

Wendy recently microbladed my eyebrows and I couldn't be happier with the result! I went to her a…read moretotal of three times: once initially and went back for two touch ups. She touched them up the third time for free because I wasn't completely happy with the results after the second time. (I have stubborn eyebrows.) She was nice to talk with and worked fairly quickly. She numbed my eyebrows first every time before she did them which was unexpected but appreciated. I really appreciated that Wendy was willing to touch my eyebrows up until I was satisfied. I would recommend her to anyone and would go back here myself for further work.

I love this place! I really appreciate how the staff takes the time to thoroughly explain…read moreprocedures to you, the technology behind them and what you can expect. A very comforting, clean and crisp environment. I had a series of four EmSculpt treatments done and was blown away by the results. The before and after photos speak for themselves. I had such a good experience that I'm thinking of getting my brows microbladed here as well!

I spoil myself and get facials at London Beauty, one of the best forms of self-care. My favorite is…read morethe Natura Bissé Diamond Luminous. All of the estheticians are great. From the smells, candles, and perfume, the goods, clean skincare, to the oh so many pretties, clean makeup. Highly recommend, you will love London Beauty!

My friend loves Lily Grace and we always make a stop when shopping in downtown Ann Arbor…read more I don't wear make up, but I love all the candles and bath care products they offer, especially the Molton Brown body wash/soap. They have a spa that offers various skin care services. I look forward to visiting the spa in the near future. The staff have always been very friendly and helpful. I highly recommend!

I just moved to the area and needed an aesthetician. Heidi is very knowledgeable and quite…read morepleasant. Ive done waxing with her and the most relaxing facial ever. I glad i found her. I've already had two appointments with her and look forward to my next facial.

What a lovely experience! I had my eyelashes done at Skincay in preparation for my niece's wedding…read more People teased me a little bit about the amazing transformation - my eyes looked so good. I sure enjoyed having beautiful lashes. They lasted a long time too. And, the studio is brand new. I walk by it on my way to my hairdresser and watched it get built out. It turned out beautifully. It's nice and large so you don't feel all scrunched in there. And, she has a window too. I highly recommend Skincay -- Heidi is super nice and welcoming. She does everything she can to make you comfortable. Enjoy!