I purchased a Groupon and decided to visit today. The message is really only 45-50 minutes long and the pressure and how the massage was done was okay. She kept pressing and doing a trigger point-ish massage not really what I was expecting. I left feeling a tad disappointed in the overall massage. read more

Desiree is an excellent therapist! She is very gifted and knowledgeable in what she does. The fact that she is nice and always remembers our conversations is just icing on the cake. When someone remembers what you said two weeks before, it just proves that she listens and cares enough to be engaged. Try her out. I'm sure you'll enjoy your message with her! read more

Desiree has a magic touch! I came out feeling amazing! The receptionist was very professional and informative. I was so nervous coming in. Two clients came out while I was waiting and just by looking at them, I knew I was in the right place. They came out looking so relaxed. Desiree politely greeted me and once we got into the room she made me feel really comfortable, I completely forgot why I was nervous to go in the first place. During our session she was very comforting and we had a great conversation and she made sure everything was just right. It was a great experience and I can't wait to go back. read more

Desiree is one of the best, if not the best, massage therapists at the Sugar Land location. She has been my therapist for over 3 yrs. and she never disappoints. As a fitness instructor, I teach over 5 classes weekly plus my own personal workouts. My body is stressed to the max daily... and I love it! But, I also need help to relieve my aches and pains. I schedule 1 - 2 massages monthly with Desiree. I would schedule weekly if, well, you know. Treat yourself to a massage with Desiree asap. Just don't try to steal my timeslot. read more

My masseuse (I think his name was William) was very informative and personable. He took the time to recommend stretches and suggestions to improve my health, body, and mindset. I left feeling like a valued guest. The massage itself was very relaxing too. I loved the atmosphere and smell of lilac. Overall, this was one of the best experiences I've ever had. read more

I love that this place sends you reminders of your appointments, although sometimes it feels a little harassing when you don't text back to confirm, i feel i should only have to reply if i'm canceling, so calling me on top of that is a bit much. If you like a not to firm massage, Elizabeth is fantastic and very knowledgeable. If you want a fantastic form or deep tissue massage, carlos is super!! read more

I have been a member for about two years now. I have seen several therapists in that time, and have been impressed with almost all (some didn't honor my "no small talk" request that I wrote and highlighted in my chart. Otherwise, the massages were great. Most recently I have been seeing William, who since the first massage about 6 months ago, really pays attention to what ailments we talk about before hand. He's helped my back pain since seeing him and would recommend him to anyone! Front desk is always so kind and friendly, and they have a texting system now where I can text to find a time he's available and also make the appt. So incredibly convenient!! read more

My regular masseuse was in a car accident and I decided to try out Massage Heights. I was pressured into purchasing a 12 month plan, and since I have to have regular massages for my back pain. I decided to give it a try. The first masseuse I was booked with was friendly, but she wouldn't stop talking the entire time. I requested deep tissue and a facial massage. She was barely rubbing my back then she tells me there's no time for the facial massage. I let the front desk know, they said they would not charge me, only to find out later that I was charged. I tried another masseuse the following month, same dull massage, not personable, called me 10 min late and finished 10 minutes early. The third month, I asked for their most popular masseuse, they scheduled me with Jonathan. It was thee most uncomfortable experience in all my life getting massages. I had to end the massage within 20 minutes, I'm not sure if he was possessed or high, but he kept asking me the same two questions and was rubbing one half of my back and left arm only. I requested deep tissue, he was barely tapping his one hand on the one side of my back. He only used one hand the whole time, It was such a bizarre experience. I had to tell him twice, to please stop, that I wasn't comfortable. I explained my awful experience to the front office lady, she was apologetic. I wrote an email to the business requesting cancelation of my membership and related the terrible experience. NO ONE has answered my email and I was charged for the massage. I don't know of they're paying people to write good reviews, but this place is the worst. Please do yourself a favor and go someplace else. read more

Update - I appreciate management calling me to resolve my original issue and cancellation. I realize now that not having consistent people running the operation is causing a disconnect in their customer service. Overall, they're trying to do a good job and though I was angry I think I was a bit harsh on my original review so updating. The location, entrance and front desk people are lovely. The rooms and tables are consistently clean and fresh. I do enjoy the peaceful vibe of the place. Most of the massage therapists are competent and can give you a relaxing experience or if you need just the basics. I did have some issues with consistency when I was pregnant. I was 7 months pregnant when I originally signed up. There is a high turn over of massage therapists, so this resulted in getting people that weren't as prepared/experienced as others. Meaning knowing which pillows work best with a big belly or not being able to last on your back once you're that big. Being pregnant is not most people, so overall most would be just fine with their services. read more

Excellent Massage, cleanliness and service. A blessed experience in stressful times

I came in 10 minutes early like they requested to fill out the paperwork. Massage started at 5pm and ended at 6:20. I paid for a 90 minute massage but only got 80 minutes worth of massage. When I asked them at the front desk why that was (I tried to be as courteous as possible) they told me 5 minutes for consultation and 5 minutes to get dressed. The consultation should have been at the beginning not the end. And it lasted about 45 seconds; them asking me what I wanted and that's it. It took me 30 seconds to get undressed and dressed. Anyway I asked them why they don't call it an 80 minute massage since calling it 90 is a little deceptive. The lady just gave me attitude and said well that's what the manager told us to do. Oooook then. The massage wasn't the best either. It felt rushed and impersonal. He did well with the head and overall pressure but that was about it. I would not recommend on the principal of advertising a 90 minute massage and only fulfilling 80 minutes of it. read more

Just received an introductory deep tissue massage. Booking the massage was very easy. I sent a request through the Massage Heights website and received a call less than 24 hours later from the receptionist to book my appointment. I told them I wanted a deep tissue massage and had no preference regarding gender of the therapist. Upon arrival to the facility, I noticed it was very clean and peaceful. The receptionist looked a bit tired and not so happy to be there on a weekend but they were nice nonetheless. They had me fill out a sheet about my past medical history that only took a couple minutes to complete. I had Henry for my deep tissue massage. He has over 30 years of experience and is a very kind man. When I walked into the room, he asked me what areas I wanted him to focus on. I am a very athletic guy who does intensive cardio and strength training 5-6 days a week. I work at a somewhat stressful office job in the medical center. With that said, I really needed to have my neck, back, and hamstrings worked out. It has been roughly 2 years since my last massage so I had a lot of tension in my neck/upper back and overtraining had left knots in my hamstrings. The massage therapist leaves the room as you undress. You can choose to fully cloth or keep on any amount of clothing you wish. The room is very quiet and peaceful but you can hear nearby doors closing, which I didn't really mind. As mentioned in previous reviews, you have the option of 3 different types of aromatherapy: lavender, eucalyptus, and peppermint. I went with eucalyptus, which was pleasant. Henry did a phenomenal job on my neck and back. He spent the majority of time here as I guess he noticed a lot of knots/tension. My neck felt all better after he was done. He spent the remainder of the time on my calves and hamstrings. He really dug in deep when working on my calves, outer thigh, and middle thigh, but not so much on the inner thigh, where the majority of my knots are. However, my legs did feel good after the massage. Overall, the massage was good. My only complaint is that outside of my focus areas, other areas of my body (e.g., arms, hands, feet, quads) were not really massaged so I didn't feel I really got a complete full body massage. But the parts of my body that were massaged felt good. I would recommend Henry to anyone looking for a pleasant Swedish or deep tissue. He is a very kind man and will ask you if you want more or less pressure. I feel like he listens to you and will focus on the areas you wish him to focus on. I did not sign up for a membership as I wish to try other places first prior to committing myself to just one facility. read more

I'm updating my review because after going to Massage Heights for almost a year, I'm a lot more knowledgable on how it works than when I wrote my first review. The interior of this place is very aesthetically pleasing and smells so so so good. The receptionists are on the left and very accommodating. Once you check in, they offer you a glass of water and I appreciate that they ask if you'd like it at room temperature or cold. Basically, you don't HAVE to have a membership to get a massage here but be prepared for them to push it on you. I got an 'elevated' membership and it's 59/month and includes a full body massage with an elevation. The elevations are hot stones, a foot scrub, or a cold stone face massage. It works like a gym membership - they charge your account automatically once a month. Here's the thing - your massages DO roll over so don't freak out if you don't make it there one month. As far as the massages itself go, you call to book your appointment. I wouldn't walk in because it's almost always busy. They ask if you'd like a male or a female and I always request a female. They tell you the times that are available and with whom. My go-to lady was Irma but she left :(. Now I go to Aida or Tracy. I've had Kerri before but I feel like she rushes the massages (she leaves 15 minutes early so you can 'relax') and her Swedish massage quite high pressured. I always get the swedish massage and that's basically a low pressure massage. Most people go for the deep tissue but I feel like that would break my bones and not be pleasant. Like I said in my previous review, aromatherapy is complimentary. The scents are lavender, eucalyptus and I can't remember the third one but I want to say it's mint. I feel like they've diluted them these days because last year I remember the scents being very powerful and these days they're more subtle and are in a spray bottle. As far as elevations go, I always get the hot stones. I always tell myself that I'm going to try something different but I never do, lol. I just love them! The only negative I have about this place is that the massage cream/oil they use doesn't smell very pleasant. Like, it doesn't smell gross..it just doesn't smell good. If they would change that, this place would be grand. Oh and also - when I call to book my massage, I always say I want a swedish. However, they don't always pass the message to the therapist and the therapist assumes I'm there for deep tissue. That has happened to me a few times so be careful of that! read more

Massage Heights - Love the atmosphere of their rooms - Massage Near Me - Sugar Land, Texas

O M G! Must request Lindsay. I walk out of my 90 minute massages telling her the same thing every time - "YOU HAVE MAGIC HANDS!" She has a gift of tackling your trouble spots, and let me tell ya, I HAVE ISSUES! I just can't express how awesome she really is. This girl has a gift! And let's not forget about the front desk girls. They are always courteous and polite and eager to please. They always have a personal touch when it comes to customer service. It just goes to show that the employees here love their jobs! read more

I am in awe over how amazing customer service is at this location. Long story short, the first time I was here, I had a pretty bad experience. Fast forward three -yes, three!- long years later, the owner reaches out to me and offers to make things right. She offers me a complimentary 90min massage. I say I want a Swedish. She says sure. I tell her I want hot stones. She tells me no problem. I know, I made 'em work for it, didn't I? I'm happy to say today's experience was phenomenal - from start to finish! The ladies up front were gracious and welcoming. I felt a little sheepish walking in knowing I left them with a bad review previously, but not a word was mentioned about it. My awesome masseuse, Heather, did everything the masseuse from my previous experience did not: she frequently checked in with me about her pressure and the temperature of the stones. Her movements had a nice precision to them; she attended to the knots in my upper back, but not overbearingly so. It's been about a year since my last massage, but today's experience reminded me why I love them so much. Everything was perfect: from the ambiance, to the customer service, to my masseuse. I'm glad I gave Massage Heights Sugarland another shot. I'm more than happy to recommend its services to anyone in the area. Also, for those debating between a 60min and 90min session, GO FOR 90! With that extra time, my masseuse was able to devote more time to my back, as well as throw in a nice face/scalp massage near the end. It's tempting to settle for an hour, but 90mins is soooo worth it! read more

The manager called me and asked if she could fix what happened. She also assured me that the guy who massaged me previously was no longer there. I got a massage with another therapist who was absolutely wonderful. read more

I signed up for the membership four years ago. I told them, I don't live here full time. they said, no problem, your massages rollover. I went in last week and found out I have 16 unused massages that I have now paid for. I told them I would like to stop payments, so I can use my already paid 16 massages, which comes to $960. The girls at the desk told me to email MH. I did. I received a response quickly from a Lyndsey Fuchs. she told me she would stop my payments, but I must use unused massages by December 31, 2022. There is no way I can do that. I sent her a new email asking if I could have until next December 2023. I will not be able to use all 16 even in a year, but I can use some of my paid services. I have not received any response and I'm now, not expecting to. I just want to let future patrons know how the program works. I did not ask enough questions and assumed " roll over " did not have a time limit. I'm now out $960, of prepaying for a service I will not be able to use. Yes, that's a lot of money! I cannot say anything bad about the services I received during the past years. just beware, before you sign up and understand you could be scammed out of a lot of money, like I was... read more

I've had a massage guy I've loved going to for some time now but he's moved away. I have had numerous massages at different places and prices (chains/fancy places/resorts) and my conclusion is - no one will ever compare to him, no matter how expensive they charge. Thus, I have minimal expectations everywhere I go and just want to keep the price down since no one is worth the amount of money I paid him. Now, with my lower expectations, I'm not picky, book within a short time span, and I take what's available. I also ask for pressure adjustments without hesitation especially if the therapist does not ask. I've had about 5 massage therapists here at this Sugar Land location, all different. One lady was a solid GOOD even though I encourage a conversation with her the whole time. The rest were less than average. One lady who looked like your frequent gambler/chain smoker, was very anxiously hurried it seemed like - no continuous strokes, no calming effect, almost like having a mental patient slap chop you for 45 min when she abruptly puts you out of your misery and tells you I'm done, bye bye. I thought maybe she really was a mental patient and needed a job and decided NOT to walk out right there and gave her my normal tip anyways but that I'd wait to write a review later and inform my husband and others not to go to her (yes, I do have her name). But really? Why would you hire someone like that? I took a shower RIGHT after that to wash off the psycho elements on my body. I will not be renewing and will go to Royal Oaks FURTHER AWAY until I decide not to renew as others here and my husband have suggested. read more

From the time i made my appointment over the phone from the time i left they were fabulous. The Receptionist has awesome phone edict skills and was very pleasant over the phone. Cant remember the name of the man who serviced me that day but he did use the full hour and listened to my needs as fair as relaxation and working out my knots. Nice, clean and claiming. read more

I called and made my appointment the day of. The person I spoke with was very nice and answered all my questions. The place seemed very clean and they offered water before and after. The blankets on the massage table were a bit heavy and coming in from the Texas heat I was pretty hot. I only used the sheet. I was massaged by Andrew who was wonderful! He was very attentive to what I asked for specifically and made sure I was comfortable. He was very professional. If I returned I'd ask for him again. read more

This was my first massage and I really loved it! I've been missing out but I'll definitely be back!

This was my third massage ever. Deep tissue please. Receptionist was nice, offered me water and I didn't wait but 5 minutes (because I was early). My massage therapist was Alex and did a great job. Really got out all those knots on my shoulder and neck. He also got the knots out of areas I didn't even know I had knots! I usually like my deep tissue massages to hurt, but sometimes it was a little more painful than I prefer. I also forget to breathe when I'm getting a massage which makes me more tense than relaxed. My last massage before this, the massage therapist would breathe in and out really loudly and remind me to breathe. I know that is probably not something many massage therapists do, but maybe I should let them know in the beginning. I definitely feel good right now and relaxed. I should get massages more often. read more

I went just for eyebrow threading and did not expect a spa treatment. It was magnificent!! I went back the same day for the calf and foot treatment which was beyond relaxing. I actually dozed for a few mins (which I never do). Love it!! read more

Ms. Desiree: she's the best...attentive to the areas needed for the best theraputic results abd knows how to get the kinks out of the sore muscles. She's a star! read more

Words cannot express how happy I am to update this review. First off- their customer service is top notch. Not 48 hours after my bad experience I was contacted by not one but two associates looking to correct the matter. Hats off, ladies But more important was the massage therapist I saw today. Bryant was AMAZING. He truly cared about my aches and pains and worked out every single one. His chit chat with me was appreciated too. Not too much and not too little. Just enough to relax my mind as well. Tip- throw down the exta cash for the hot stones. Well worth it. And if you need serious musle relief book with Bryant. Excuse me now while I melt into my bed for 12 hours to sleep peacefully. read more

Desiree was phenomenal! The best massage I have received in a really really long time! Highly recommend her!

Nice atmosphere and friendly check-in staff. Price is comparable with other places ($50/hr). My first massage at this location was the best... but that massage therapist left (Anyone know where Sandra left to?) I almost fell asleep three times! I usually don't enjoy massages, but I was so happy to find Sandra that I started a membership. The next one was by a newbie and she was trying to get all these knots out, but it was so painful... I was in pain the next 2 days. read more

Very nice. I was seen here2 mints ago and lisa was very nice. Great relaxing and price reasonable

Massages are great. Had a massage with Lorenzo. He is professional, friendly and knowledgeable. I get massages often. He is one of the best I've had in recent years. read more

I'll preface this by saying that I've had a true 5 star massage in the past and compared to that, the massage given by Helen was a solid 3. Not in any way a terrible massage, just not the best I've ever had. The 2 star rating though is because my massage was scheduled for 4, I wasn't on the table until 4:10, and I was dressed, paid, and in my car by 5.... I understand having a 5 min consultation and 5 minutes to dress, but my massage should have lasted until 5. read more

I have been a member of Massage Heights for the past four years or so. I have had wonderful service from the therapist at this salon. I recently suffered an injury that caused me not to use my service. I cancelled my membership after discovering that my recovery would take longer than expected, coupled with the rationalization that I already had 14 unused massages. The management team cancelled by membership and offered to allow me to use the 14 unused services after my recovery and reinstatement of my membership. Do not get a membership with this company. It is obvious that they are more concerned with charging your credit card than customer service. I expected to use my massages when I could medically do so, and then reinstate my membership if I decided to do so. I am so throughtly disappointed. Due to my lengh of time frequenting this business and the level of service I received from Bryant, my therapist, I expected to renew my membership AFTER using my unused 14 visits. read more

My husband and I had a great experience getting a couples prenatal massage. It cost $50/each plus tip and was so worth it! We left feeling very relaxed. I loved the aromatherapy, the pillows, sheets, everything! The only negative is the price doubles for your second visit and beyond. I would easily pay $50 for my massage, but $100 plus tip is just a little too much. I definitely recommend it as a special occasion at least once! read more

Yonalis has magic fingers. I was in so much pain and extremely tight on the back and legs.. The first appointment was extremely painful because I had to have her go deep and work on my muscles... Everything would hurt. But after the third appointment, viola!! My body was so relaxed and even places where a soft touch would hurt.. I could go very deep at those places.. You want bang for buck... Or should be YONALIS!!! read more

This was my first time going - I was lured in by the $49 massage for an hour for new people. Sounded good to me! BUT.....it's actually only a 40 minute massage! Wow! I get massages several times a month, and this is the most disappointed I've been. So, to be fair, here is their answer. I came right at my appt time, and since I had to fill out a form, they didn't take me back for a total of 6 minutes. By the time my massage started, it was 10 after. The therapist was fine, and the massage itself was relaxing, until she wrapped up and left the room with 10 minutes left in the hour! So - in all my massage was 40 minutes. The front desk staff appologized, but said there was nothing they could do. Seriously???? So I paid my money, and left. I did leave a comment, so let's see if anyone ever contacts me. Until then, I am NOT recommending this Sugar Land location to anyone. read more

Message heights is great! They have a lot of experienced therapist, its vey clean and well organized. As soon as you walk in your greeted with friendly smiles from the front desk. One receptionist in particular named leah was very sweet and very knowledgable. Ill come back just because of her, she made it a great experience... also it smells wonderful in there! read more

The lobby is small but the location is clean and well kept. Reception staff is kind.

Lindsey was AWESOME! definitely coming back to her. Took her time in a few knots I had. Much needed relaxing time

I just had an awesome experience. I try to be routine with massages but time has passed. I scheduled two hours with Henry and he was amazing. The salon is great and professional. All of the therapists I have had have been quality. It takes a lot to impress me and 20 minutes into my session today with Henry - I was already thinking about my comments for a review. Fantastic relaxation session and be worked on my calves because I have been running lately. read more

I get a massage about once a month when I can and when I miss I book a 2 hour massage the next time. Having the membership is what pushes me to take care of myself and give myself this treat. Dena Newman is excellent. The massage relaxes my muscles and therefore my mind and I start my weekend feeling relaxed and happy. The facility is clean and quiet. The staff is friendly and helpful. I look forward to every visit. read more

I have had a membership at Massage Heights for a few months now. I have not met a therapist I don't love!!! My 3 favorites are Lisa, Jazmin, and Desiree! This place is my HEAVEN! read more