Very nice spa and the head massage is outstanding. The service is excellent…read more So relaxing.

Very relaxing and will go back again. Fell asleep in minutes and worth the try if you live, work,…read moreor visiting the area!

I was brought back into my body after a long absence through booking an appointment with Ashton. I…read morehadn't done anything nice for my body in a really long time, and he helped get me back in touch with myself and reconnect to some areas I've been ignoring. The facility was beautiful and clean and the atmosphere felt gentle and relaxing. The receptionist was kind, checking in and choosing preferences only took a couple minutes, and while their membership was offered and the benefits explained very well I did not feel pressured to join. Definitely will rebook with Ashton the next time I talk myself into some self-care. It was worth the visit.

Midweek reset needed. I came in stressed and left so relaxed. The receptionist was very attentive…read more Check-in took about 5 minutes via tablet. This location has a private parking lot along with a clean facility and friendly staff. My masseuse was Cory, and he is exceptional! He asked about my problem areas prior to starting and made sure to pay extra attention to my knots. He was very personable and professional. I felt so calm, relaxed, and comfortable. I'll be back.

I had an absolute phenomenal experience. The customer service was on point. The spa tranquility…read morepackage I had was stellar. I highly recommend and you must absolutely ask for Helen to get your nails. I will definitely be coming back and trying more of their services. Thank you for making my experience amazing!

Had my first facial with Fariba today and is it supposed to be that fun AND relaxing? I feel…read moregorgeous tonight and uplifted by a fun experience with Fariba. The prices are BEYOND reasonable and the experience was great. Hair extraordinaire Elena recommended Fariba for some perimenopausal acne I am having and I couldn't be more pleased with the time spent helping me feel myself again. Thank you!

Got a massage a facial on a random Thursday because I was dying for relaxation…read more My facial was AMAZING. No post breakout, I was very relaxed and fell asleep, I also appreciated the pricing as an esthetician myself, It's nice not being over charged. My massage was good but I wish the bed had a warmer, I was a little cold. I'll def be back!

Kristi is out of this world good at what she does. Love their specials…read more This was the first facial where I truly felt like my skin issues were addressed and I left looking like a renewed person. She took out all the bumps, and found all the knots in my muscles. I felt like I was family with the care she put in. A hidden gem. Almost cried after seeing how good my skin looked post facial.

I went here with a friend for a couples massage during a midweek spa visit, thinking it would be a…read morerelaxing experience since it was not very busy. I had actually been here a few years ago and remembered it being decent, which is why I suggested it. Unfortunately, this visit was one of the worst massage experiences I have ever had. Before the appointment, we both clearly noted that we wanted strong pressure and listed the areas that needed attention. I specifically mentioned knots in my back and neck, and my friend noted pain and tension in her shoulders and upper back. Despite that, there was almost no pressure during either of our massages. I even asked during the session for more pressure, but I was ignored. The entire experience was uncomfortable. During the hot compress and hot stone portion, one of the therapists kept placing the hot stones directly on the massage bed near me. Because of that, I kept accidentally touching them during the massage, and they were hot enough to burn me. More than once I reacted because it hurt. My friend even asked me if I was okay because she could hear me reacting. At first she thought maybe it was from too much pressure, but I told her it was actually because the hot stones kept burning me where they had been left on the bed. The therapist was aware this was happening and still did not move them or put them somewhere safer. That was not only uncomfortable, it felt careless and unsafe. When it came time for the actual massage, very little oil was used, to the point that it felt rough and uncomfortable on the skin. I asked for more oil more than once and again was ignored. Since it was supposed to be a quiet and relaxing environment, I did not want to make a scene, and I assumed maybe my friend was having a better experience, so I tried to get through it. Afterward, my friend immediately said she also had a bad experience. She mentioned that she usually relaxes enough to fall asleep during massages, but this time she could not because it was so uncomfortable. She also said she barely felt like she received a real massage and that her problem areas were not addressed at all. We both had very specific tension points, and neither of us felt that those areas were worked on in any meaningful way. What made the situation worse was how it was handled at the front desk and by the manager. When I politely explained that neither of us had a good experience, the first response I got was asking whether I was paying for both services together or separately. There was no acknowledgment of the complaint itself. When I asked if there was a manager or owner I could speak with, one of the front desk staff walked away without explaining what was happening, while the other just continued processing payment. When the manager finally came out, her response was dismissive and defensive. Instead of listening, she basically implied that even though I requested strong pressure, the therapist may not have been able to provide it because of my body size and because the therapist was smaller. That was inappropriate and unprofessional. If that was truly the issue, it should have been communicated beforehand instead of giving me a poor service and then explaining it away afterward. I also specifically mentioned the issue with the hot stones burning me and being left on the bed, and that concern was completely ignored as well. That was one of the most upsetting parts of the experience because it was a legitimate safety issue, not just a matter of preference. I also got the impression that the therapists were inexperienced. The manager's attitude only made things worse. She kept focusing on the payment and mentioned that she could have given 10% off, as though that addressed the actual problem. I was never refusing to pay. I simply wanted the business to acknowledge that the service was poor and handle the complaint professionally. Even the refund and recharge process for the discount turned into an awkward and unnecessary ordeal. On top of that, the manager suggested bringing the therapist out to question things directly, which felt confrontational and uncomfortable, especially since we were calm and respectful the entire time. Overall, the massage itself was poor, but the customer service afterward was what really guaranteed I will not return. There are too many good massage places in Houston to spend money somewhere that provides such an uncomfortable experience and then responds with attitude instead of accountability. I would not recommend this place.

I heard from a colleague this was one of the best Thai massage places in the Houston area so I had…read moreto try it. They were a long way from my house, but ended up being well worth it. As other yelpers indicate, you are greeted with tea on your way in and I chose a mimosa on the way out. Then, they give you slippers to walk from the lobby to your room. Mine were way too large and kept coming off down the hallway. The massage I chose lasted 1 hour and the best part of course was when they walk on you since they get a little deeper that way. It's just a completely different feeling than a masseuse using their hands. Overall, customer service was excellent throughout the entire visit from all employees. The interior appeared to be fairly clean as well, as this is a legit massage place.

My best friend booked me a facial from this salon so I thought I would book myself a massage for…read morethe same morning! I saw they had a Yelp deal for the massages for $49 so I booked it! When they called to confirm my apt the day before, I let them know I'd be using my Yelp deal and I was told "oh that's really old, we don't honor that anymore. But we can offer you $10 off" I really wanted the massage so I decided to keep it. Unfortunately the massage was not worth the $89 I paid. It wasn't relaxing and I felt the massage therapist was rushing through it. The facial was great however and I was super happy with it! I do think however that I'll be taking my business elsewhere in the future.

I was very disappointed with my experience with this place. Endless calls or texts about canceling…read moremy appointment at the last minute, or rescheduling my visit to another day or time, equipment breakdown, no worker you need, workers quitting or getting sick. Complete disrespect for the client or their needs. Lack of communication skills when working with the client at the reception desk. No apologies, only disgruntled faces. Weak instructions before and after the service. Most importantly, after going through many laser procedures and Cryoskin slimming, there are no visible results. Just wasted time and money. When I asked to speak to a manager, I was denied and one of the workers Sandhia identified herself as a manager, although I highly doubt that was true. So if you have a problem, you will not be able to speak to management to complain. All they want from a customer is to come, pay money and leave. Stay away from this place.

Very knowledgable estheticians, wonderful facials and Body sculpting. Will be back for laser hair…read moreremoval.

Extremely sweet and kind staff. Just for that I'd give it 5 stars review…read more I got a Groupon for facial and massage (there's a 5$ fee to use Groupon here, I've never had that before) The facial was very nice and relaxing. I'll have to update on how my skin fares but right now it feels really nice and soft.

I had one of those rare unusual experiences here. In short, not good experience with my stylist but…read morea very good customer service experience from the management and everyone else whom I encountered with. Long story! I may not return to my stylist however out of respect I wouldn't disclose my stylist name. I went in there for a consult with my frizzy hair and also wanted to do root touch up. I have had highlights from before. During my consultation, I was suggested by my stylist to do a hair keratin treatment. And she/he dint really talk about the root touch up, which was fine to me too. On my hair service day, when my root touch up was about to start, she/he asked me if I want to keep my highlights. I said yah, would like to keep my highlights. She/he also said that since some of my grey roots were longer more than about an inch, I'd be charged for a single process color $95 instead of root touch up $75. I gave my okay to that. Then work got started and all of my services were completed. Next day, I noticed several grey hairs still. I called up with my concern on the following business day. I was asked to come in so that my stylist can have a look. I went in there greeted my stylist asked how are you doing. She/he responded in a rude tone. Then after I addressed my concern, she/he went on raising her/his voice incrementally blaming me that I wanted to keep my highlights and that my greys were too long. I have to mention that I had been calm all throughout. For me it was not a big deal, it was just a minor error, which can be corrected easily. I dint go there to complain or scream at anyone, just wanted to see if that can be corrected. She/he made a huge deal out of it. She/he made me feel like it was my mistake that I had a complicated hair service request. Well, I'd say any professional's potential is tested on how one copes to new challenges. However, shout out to Teresa at customer service for the way she handled the situation. She was there to witness. She said that she'd let her manage know and gave me a form to fill up. Meanwhile, my stylist stormed out of the salon. Teresa was so empathetic! She dint assure me anything just said that she'd follow up with her manager. But, had been so compassionate throughout. It was a challenging situation for her too. She reacted so well at the situation, without taking anyones side. To me, unlike my stylist, she really thrived at her challenge! Following day, I got a call from their manager and she was really very nice as well! She set me up an appointment with another stylist to see what they can do. My second stylist tried to fix it as much as she could, which is all I wanted. Too much of unnecessary drama by my stylist. It'd have been solved right there, all she/he needed to do was tell me how you can help and if not explain to me what repercussions it may have to my hair. For the whole trauma that I had to go through, I'd have given a 1 star. However, for everyone else and everything else at this place I'd have to give a 4 star.

Zena Salon-everyone there is customer service oriented, professional but friendly too!…read moreThe salon is located in an upbeat neighborhood, close to shopping and restaurants. The decor is aesthetically pleasing with functionality and good lighting. Also, last but not least, the salon is impeccably clean and neat good background sounds playing too! U should check it out!