Go anywhere other than here. I called to make an appointment with a male massage therapist who does deep tissue. On my way, I call to find out what corner they are on, the woman who answers the phone has zero sense of direction, no idea where they are at, I said I would be there in a couple of.minutes as soon as I could find them. Wouldn't you think people who work there, especially those who are answering the phone, will know where they are located? I go in, the same woman says this is Jessica, she is replacing Dino as today he is on call. I said when I called to make the appountment I requested a male therapist. Jessica looked like she had as much personality or power as a doorknob. Today was a special day of remembrance for me and now I have to find a different place for a massage. Again, go anywere other than here!!! read more

I have mixed feelings about this business model but overall I like it. They have good staff that do a good job, and the prices are much better than every other place I've been to in the area (because I buy a package). The facility is immaculate, inviting, relaxing, and parking is generous. They've had to have one of those signs to educate consumers about customary tipping, and I can see why - because their massages are so affordable (if people are going off a %, then it's not as much of a tip). I'm worried this place will do for massages what supercuts did for haircuts. Yeah the lower prices are nice at first, but longterm I fear what will happen to the industry. read more

I used a gift certificate to see Alice today. I explained to her what I was hoping to focus on in my massage and she did just that. It was so relaxing and she did such a great job. read more

I have the membership here because I love it so much. Jackie is my massage therapist & does an EXCELLENT job! she listens & really works on the area that need it. I see her twice a week! A++ read more

I've always had a great, relaxing experience here. The massage therapists always leave me feeling happy and relaxed. Rooms are dimly lit, essential oils diffused and soft music playing. Ask for Jessica, she is amazing! read more

Terrible experience at Massage Haven. Do not use this place. A lot of other choices around here. I set an appointment for 6:00 Saturday. I walked in at 6:06 due to a bit of traffic. I verified they had my # when I made appointment-- In fact asked the address to be texted to me. I walked in and the girl at the front counter said my therapist left for the evening. I expressed my concern that I drove 20 minutes to come here. 2 other therapists came to the counter while I was chatting with the girl and the all but laughed at me like this was some kind of joke. How would you have felt? Thanks but no thanks to Massage Haven read more

This was more of a "meh" place but the atmosphere was soothing and it was about right for the price. I bought a groupon and I kind of felt like I was treated as a "discount" customer. The receptionists (very young set of girls on their cell phones) were sweet but had made an extra effort to tell the therapist that I was a "groupon customer". I'm not sure why the distinction was needed... The therapist wasn't personable and when we walked into the 8 foot by 8 foot room, he said "OK, face down, I'll be back in a minute". There was no real... introduction...? The massage itself wasn't bad but it has been the worst I've had. The ambiance was nice until I realized I had the room right next to the front door and could hear outside conversations! That combined with the "MINIMUM GRATUITY" sign at checkout... it came off as a little... poor mannered. I'd consider going back for an inexpensive massage but for a legitimate pamper-me day? No, thank you. read more

So 30% tips is the ask now. They have a "suggested gratuity" sign. If you dont do it then the employees behind the counters mock the customers once they leave the door. read more

Katherine is by far the best aesthetician ever! She made my experience as comfortable as possible. This was my first Brazilian and I thought the pain would be unbearable but it's fast, smooth and clean. Very knowledgeable, she met my expectations and I'll continue coming to her! read more

Great service! Every time I get my massage, I get a get a different therapist. And not once did they failed me. All the staff are very professional and knowledgeable in your massage. Would recommend to give them a try if In the area. read more

I want one in Charlotte, NC. I was on my last day in Phoenix before heading back to the east coast. Knowing that I had a full day of travel ahead of me and a kinked neck due to not sleeping in my bed, I had to find some relief somewhere. This location is just north of Union Hills on 83rd Ave. It's a short turn off Loop 101. While the exterior is a basic strip shopping area, the interior is welcoming. They have plenty of massage therapists and rooms. It's gets packed, but it's because they offer great deals. They were running a happy hour special Monday through Thursday for $35 for an hour massage. Yes, please! They make self-care affordable and something you can do for yourself on a regular basis. I give it 5 stars because it's affordable and the therapist I had was excellent. She also gave me tips on how to keep my muscles from tightening up too much. While it's not the posh experience you'd find at the Biltmore or some 5-star boutique hotel, it's a place accessible to most everyone. Pamper yourself regularly. read more

I am inquiring why Massage Haven is still charging $50 monthly membership fees when all locations are closed for COVID19. When virtually all other business are reducing or suspending charges to customers, Massage Haven continues to charge?! I have called several times 3 different business phone numbers, but all mailboxes are full. I have also emailed to inquire on this, but with no reply. I I urge Massage Haven to refund all customers the month of April 2020, and suspend charging until the Government has cleared businesses to re-open. read more

I can't really even give them 1 star. Made an appt for a 2 hour massage with someone I found out was working there (I was ready to buy a package because of how good Dena is) however when I arrived they had no information about my appt! Thanks a lot for nothing! Very dissapointing Valerie read more

I have to say Katherine is one of the best esthetician that I have ever met she took good care of me and told me what to use to take care of my skin health no one has more knowledge when it comes to skincare thank you Katherine you are the best!!! I highly recommend Katherine if you're ever looking for a very good and amazing esthetician read more

I've had a membership off/on for years. The cost is reasonable and there are things your membership allows which make it helpful (with a small fee another person with you can use your credits, etc). Most importantly, if you are looking for an amazing therapist, check out Cecilia! One word of caution, I've booked online and for some reason the system doesn't hold the therapist you book with, so there is the danger if you are trying to book online w/a certain therapist, it won't save that preference and you may end up with someone else. Do yourself a favor and book by phone. read more

Best massage ever! I have had a membership with this spa for four years and I will keep it going! The therapists are all amazing and always try to meet my needs. I love that they don't yak your ear off when you're trying to relax. read more

Stacey is the best! Lately, my neck has been getting more and more sore in the mornings. Today, it was really bad, and I HAD to do something about it. I looked the the reviews and gave Massage Haven a call. About 90 minutes later, I met Stacey. The front waiting area was tastefully decorated, and the staff was friendly and professional. There was an unobtrusive chalk board with the monthly specials on it. Low volume music played in the background. After filling a brief history, Stacey came out and escorted me back to her small but comfortable room. We talked about my specific problem, and she then began to work on my upper back and neck. A full hour later, our session was over. She worked on my problem the entire hour! She reviewed with me the aftercare for the massage, and I have already booked another session. Like most problems, my neck has gotten worse over time. One session will not fix it, but I am confident that it will improve greatly over time. One last thing. Remember that board with the "specials"? I got a great deal by preparing for future massages. If I only need one more, the other sessions are still there to use for a year. Great stuff! Stacey has wonderful technique! read more

I want to start off with saying, I ALWAYS focus on the positive, being a former personnel director, restaurant and hotel manager and owning my own business, the thing that should ALWAYS be consistent is the way one treats their guest. Having respect for them, and treating them they way that you would want to be treated. The owner Dino, is probably the MOST unprofessional individual I have ever met and was the main reason I quit my membership with massage haven. He also owns the nail salon next door and what I found in common with both, he hires very young employees (high school) girls who have no business being put into positions they are put into., if they are mature and sharp minded it is one thing. But when I inquired as to why there wasnt a more professional staff, I was told because "he can pay them cheap".....This is NOT the case with the therapists and although I only used one the entire time, I have NOTHING negative to say about her skills. I contacted the owner on three different occasions to express my positive experiences with my therapist NOT one time did he make an effort to follow through and return my call. When I would come in, I would say did he get my message? I was told that yes he did and the therapist even verified that. What kind of owner doesnt return a call of a very regular customer who books two hour apts almost every week? Obviously one that just doesnt care..... The straw that broke the camels back for me was this, I had broken my foot and called to see if my therapist could work me in as my hips were very sore and I was in severe pain. Dino, said "I will make sure she gets the message and we will call you back" I called back that night when I didnt hear from anyone and was literally on the phone for almost 15 minutes when four different times I was asked what my name was...there was another new hire, turnover is horrendous and I can totally understand why. She knew nothing about my situation, I asked if Dino had spoken with her or my therapist, she had absolutely no clue. When I text my therapist, to inquire whether he had spoken to her she said she knew nothing about it and he had not spoken with her even though she was there the same time he was. Here, I am a customer in pain and he couldnt even follow through as promised. I let the three phone calls go before, however this was just plain disrespectful! I informed the therapist it didnt matter how skilled she was I was not going to put up with that. She totally understood why I was leaving and acknowledged everything I said among other things that I wont get into. He had many occasions to follow up with me in person, but didnt and I figured I wasnt going to waste anymore time if he didnt and couldnt have the curtesy to follow up with me. When I signed my cancelation forms he "acted" like he had no clue why I was leaving not even a sorry to see you go or is there anything I can do...NOTHING! What I will say is this, things start at the top, if the owner has no respect for his customers and cant return a call to a (good) paying customer especially when it was a positive situation and had no regard or care how I was feeling...I want NOTHING to do with his operation and anyone associated with it, as it rubs off on the employees...and unfortunately I saw that to be the case. Id rather pay a bit of an up charge and be respected, after all, the clients are paying his bills! read more

This was my sister's go to place when she lived here. She moved to Austin and for my birthday set up a 90 minute massage for me. I called to make an appointment and told them I wanted a deep tissue therapist and that my sister set this up for a gift birthday massage. The gal said she looked it up and all was good. She also told me all the therapists do deep tissue; NOT! I asked my therapist to go deeper but felt like I was being petted. After three times I gave up and had her spend the entire 90 minutes on my back so I could get some sort of massage. She was very nice but you could tell she wasn't well trained and did not show any massage etiquette in her routine. I tipped her $20 anyways. When I went to check out they wanted to charge me for the massage, had no recollection of the gift set up and after a call to the "man in the back" I had to pay $10 for having a 90 minute massage. Typically, when you get a gift massage you are treated special so that the person who got it for you would look good, not here. On a final note: I have been here several times in the past and always felt this was somewhat a high class place. It had lost its standards, service and appeal. Too bad for those good therapists who still work there. read more

I have never been much of a massage person, although I wanted to be. I did a Massage Envy special a few years ago, but it wasn't good enough to re-up the membership. Don't get me wrong, the therapists were nice, but a lot were not experienced, talked too much, or were late because their car wouldn't start. My neck was bothering me 6 mo. back, and I looked on Groupon & saw no deals, but I did see an ad for Massage Haven. It was convenient and on my way home from work! I called, got in within 2 days, and it was GREAT! The atmosphere is wonderful & calming, and I am greeted right away with a smile. My first appt, the woman talked too much about herself, so when I was finished, I asked the receptionist "who is the busiest Therapist?" She said Koreana. I made an appt with Koreana the following month, and I haven't looked back! She has made me a very happy gal! She is knowledgeable, considerate, professional, on time and caring. I feel great after every visit. I do the 90 minutes, and would enjoy 180 minutes if I could. I thank you from the bottom of my heart Koreana. I am very sensitive, but need work on my shoulders & lower back, and she has the perfect touch. Sure i scream sometimes, but it's for my own good. She listens well, and will do what you need her to do. Koreana is the bomb-- You will not be disappointed if you make an appt with her! read more

My friend recommended that I give Massage Haven a try and was I glad I did. The first time I went I was luckily scheduled with Danielle who not only helped relieve some lower back pain but was able to tell I was having headaches, even tough i did not mention it, and she took care of that too! I went back a second time a few months later when the headaches started again and she took care of them again. Really clean, very relaxing, GREAT deal! read more

Jonitta is so sweet, down to earth, and talented. You can tell she has been doing massage therapy for a long time. Highly recommend her!

Try this place! I thought it was important for you to know that I got to experience a therapeutic massage with Eddie today. He was so good! He was kind, checked the pressure levels often and was able to accommodate my special needs after my surgery.That was my 3rd and best massage I've ever had at Massage Haven. Always clean with a true spa feel, relaxing music and friendly staff. I recommend the $35 a month membership. It's really just a credit for a massage next month. That gets you a full hour by the way. Keep up the good work! read more

My sister planned a day of pampering....first stop massage. My sister scheduled two massages. on for her one for me at the same time. We drove over 15 miles to get there to just be told they only scheduled one massage. Were unapologetic and wanted to have us come back at 2:00 pm. I already mentioned how we had a full day so of course that was not an option. Only justification they gave us for the error was "we have a couple new receptionist who may of just not put you on the schedule." So their error ruined what was supposed to be a relaxing, fun sister day. There nonchalant attitude was just too much! read more

I am extremely disappointed with the management and front desk staff!! I was a member for almost 2 years and gave them so much business. I accumulated a lot of credits as we moved in and out of Phoenix a couple times due to our jobs. One fine day they tell me that I have no credits!! The girl at front desk at my prior appointment had mentioned that I still have 12 credits and failed to say anything about expiry date (I didnt even know they have an expiration) Now it's been over a month of calls, emails, follow ups..but they are still not able to help me. All I hear is "we will call you " but I have NEVER received any. Not to mention This is almost 600$ worth of credits we are talking about..This is extremely frustrating!! How ironic! A place that's supposed to relax people has had me all stressed out!! I honestly just want my credits back or my money back.. Please learn from my experience and DO NOT TAKE THEIR MEMBERSHIP!!! So much for all my loyalty! I can never trust a place that does not value customer service :( read more

I haven't had any problems until my last appointment. I had scheduled a massage for my sister, who was in town for a few days. I normally get a text with an appointment verification but didn't this time. I took my sister to the appointment only to find out that they didn't schedule the appointment. I get that mistakes can be made but the girl had a room full of people and was on a personal phone call. After a moment of standing there she said, "hold on I have a customer." I'm not sure what happened but make sure you get your appointment verified before you go. read more

The atmosphere and ambiance here is wonderfully relaxing and the customer service is great! Stacy and Treva are my favorite massage therapists and the aestheticians are wonderful too. Cannot recommend this place highly enough! read more

I can't believe I had not rated this place yet. It is by far my favorite place to get massages in the valley. Every experience has been amazing. The atmosphere is very soothing, the price is good, and every massage has been outstanding. I went there this past week for a pre-natal massage, which I had gotten once before from another company and found very uncomfortable, but I found this experience to be so relaxing, soothing, and invigorating. Kudos to Cecelia for a terrific job! Can't wait to go back! read more

Love this place. So many wonderful therapists and such great prices for the quality of massage. Thanks for keeping this 44 year old body on the basketball court. read more

Hannah was AMAZING! Her modality, technique and pressure was perfect. I felt awesome immediately after and into the next day. My shoulders and neck no longer ached. Highly recommend! read more

I just moved to Arizona from California and was looking for a new place for a massage....Massage Heaven is it. I had Jessica and she was amazing. Already have my next appointment booked with her. Great place, clean and nice staff. read more

Katherine is a great esthethician. She takes care of her client's skin well. Very knowledgeable on the products she uses for her customers. She is awesome with peels as well. Well recommended. I wouldn't go to anybody else but her. read more

Excellent service, at a reasonable price. Booked a 90 minute massage online a few days before. It was the first massage I've had in a long time that had me leaving feeling both relaxed and got out the knots. Will definitely be back, possibly for a membership since it is so close to home. read more

I had my very first massage here as a birthday gift from a friend. Everyone I encountered was very friendly and the establishment was kept very clean and had a relaxing environment. My massage therapist was Stephanie! She was absolutely amazing!!! I will definitely come back again. read more

Fantastic massage. My wife and I had Tricia and Cecelia. Really great technique, professional attitude. Comfortable bed and clean clinic. We got first time massage discount, no pushy upsell and warm front office staff. We would recommend and plan to go back again soon! read more

My experience was awesome. I was greeted quickly, the atmosphere was calm and relaxing. Koreana (sp?) was amazing! She did this awesome stretch with my legs that felt so wonderful and left me feeling so relaxed. I would definitely recommend anyone who is in search of a wonderful experience. Thank you team Massage Haven for making my first time a memorable one. read more

I received a facial yesterday from the best aesthetician Amazing products and awesome service. I would recommend having one if you have never experienced it. I believe it was Kathren. But check out the location excellent massage too read more

I have only had a one hour massage, but Tricia did a wonderful job! I was given a discount because it was my first time. I bought a pkg so I can go back at a reduced rate. It can be used for massage or facial. I liked the place because it was very quiet and clean. The receptionist and masseuse were both very friendly. They had other clients coming in and out, so I think they must have other happy customers! I can't wait to go back! read more

Booking online for my very first visit was incredibly easy. My massage therapist was wonderful, I think her name was Treva or something similar, I liked her so much I had receptionist write her name down on a card but I don't have that card with me at moment. I live out of state but come to AZ several times a year, I will definitely come back to see her! Thank you! read more

I have had 3 massages here so far and they were all great! The last one I had with Jackie was probably the best massage I've ever had. She was very professional and attentive to what I wanted. I was so glad to have found her. Also, the atmosphere was very calm and relaxing from the moment I walked in. The only thing I think could be improved on would be the friendliest of the front desk staff. read more