Do not join this location! i have been a member for over 15 years they make it impossible to quit! after 10 years of not going and still having to pay every month i accumulated 70 points which they gave me 60 days to use which ends august 11th i just called and tried to get a massage for a friend even though they charge 10 extra dollars and they said no save yourself tons of money and headaches this franchise is a ripoff!!!!!!!!!!!!!!!!! read more

Second visit with Eli & better than the last! They learn your needs over time & he did a great job on my upper back & arms. Already booked for next month! read more

Great front desk, staff, and my masseuse Mia was wonderful. She listened to what I wanted and was very attentive throughout the massage. Will return in the future! read more

fantastic massage and great staff!! they were so friendly and did such a great job! I will be returning

I've been a member for a long time and it's just crazy how whenever I have an appointment I always get a phone call that that particular person is out sick or that particular person is no longer there. It's becoming too constant with their cancellations. read more

Should be minus 1 after filling out medical form and telling them not to touch my injured shoulder . Therapist did not listen and re injured me . Managers did nothing !!!! read more

This location has been a great experience so far. The price for the membership is fair and just makes sense. The ladies at the desk are pleasant and professional and always with a smile. My therapist Adrianna is simply amazing! She is professional, strong, and truly cares about her clients. I strongly encourage those who need excellent deep tissue bodywork to schedule an appointment with her! She's friendly, easy to talk with, and makes you feel comfortable to be there. Her strong confident hands will leave you feeling refreshed. read more

Really great massage therapist she knew her anatomy and did a very therapeutic massage!

My therapist was 15 minutes late and I got ripped off of my full 50 minutes. She was rushed and harried and my experience was average at best. I got ripped off 10 minutes of massage time and when I went to pay I was NOT GIVEN A BREAK ON THE PRICE! I was told they don't compensate on the price even though I was early for my appointment and the therapist was late. This is what franchise massage is - an overpriced rip off. I will NEVER go to a massage envy place again. They suck. read more

I had Hillary this afternoon for my massage and I wouldn't go to anyone else. I go to the gym constantly and my back has been in pain for so long. She knew exactly what to do to fix it and make me feel like I have a new back. She was extremely knowledgeable and kind. This was the best massage I've had! I highly recommend her! read more

I wanted to schedule a relaxing Sunday morning with my mom, who I came to visit for a weekend, so I requested two time slots for Sunday (at 10:00am and 11:00am) early on Saturday morning, and was told I would be contacted later in the day. I didn't get a call until 7:40pm only to tell me that they had no openings and to try somewhere else. I fail to understand why I would not be contacted earlier in order to make alternate plans. Will not be using nor recommending this location. read more

Not my first time at massage envy and I'm sure it won't be my last. I received this massage as a Christmas gift and finally able to use it. I honestly don't care if a male or female does it even after all the news buzz about this company. This time around, Greg was my masseuse and he did amazing job. I like deep tissue and not to hold back and he did just that. Sitting in a chair staring at a computer all day does take a toll. I do feel so much better after that session and I know I should go back more often. Next time I will be requesting him. read more

After reading some of the negative reviews, I started to have second thoughts about coming here. I'm glad that I gave them a chance! I asked for a deep tissue massage, and asked if they had someone who could do it right. They assigned Brittany to me, and she did an outstanding job! I go at least once a month back in San Diego to maintain my chronic back and neck pain, so it was a relief to have my tight muscles properly worked out. She took time to ask me about my problem areas, and she made recommendations to help keep my muscles in tune and pain-free. The front desk people were really friendly. Christy helped me out, and after she explained the membership program I decided to join up. It's a big cost savings to me (they even have a military discount), and it made sense. The place was clean, and they had refreshments in the waiting area. I'm looking forward to coming back to this location! read more

I had a frickin heavenly facial here about 2 weeks ago. I believe Chloe was the name of the girl who did it. She was super sweet and did a fantastic job! I definitely plan on coming back. She put me at ease, very professional, we had a good rapport, and my face looked and felt fantastic after. Thank you! read more

I needed a messsage desperately and with so many places to choose from and being new to Stuart, where to start? I had seen Massage Envy in many locations and thought I would give them a try. Thank you Joyce for recommending Carlos. I needed deep tissue for my shoulders and back. Carlos provided immediate relief, and does both deep tissue and Thai style massage. The give a great discount for first time visitors $55. Better still you can join and get a monthly message for $65 at any location. This is a great business model, because Massage Envy are franchise businesses locally owned, but available nationwide. I bouught the membership and look forward to my next message with Carlos! read more

I go here often and it's always a pleasant experience! The staff is attentive and I've never had a bad massage here.

I went to massage envy for the first time. I didn't really know what to expect I had Jackie and she was absolutely amazing. She made me very comfortable and answered any question I had. I will be back to see her and would recommend her to anyone who is looking to feel relaxed and made a priority. Thank you so much! read more

I was a little nervous because I scheduled a last-minute appointment with a therapist other than who I usually see. I was SO happy with my experience, Rita was AWESOME and I reached a level of relaxation that is usually difficult for me!!! It's good to know I have more than one option for a phenomenal massage!!!! Elan and Rita are the best!!!!!!!! read more

We recently made a reservation for two massages on Saturday at 1030am. When we made the rez, the receptionist was very sweet and did her best to accommodate our preferences. She did ask for a credit card, but my husband was leary as this was our first experience with Massage Envy. To our suprise, 2 hours before our scheduled appointments, a condescending receptionist called to coarsely INFORM us that our massages had been canceled and given to a member because we did not leave a credit card on file. Her attitude was like "this is what you get" clearly enjoying her imposed punishment. We understand the difficult balance between customer service and enforcing a policy so a suggestion to management might be to instruct the staff to contact the existing reservation and explain the situation and secure a credit card at that point or cancel the reservation. A massage should be a pampered experience. Do all your services come with a complimentary tongue lashing?? read more

I am a member in Ohio and as a frequent traveler over the years, I've had the opportunity to visit many Massage Envy locations across the US. This is BY FAR THE BEST location I have visited to date. It is conveniently located, the staff was attentive, friendly and courteous, and the services I received were among the best facial and massage I've have received anywhere. I'm not going to lie, I was hesitant to visit this ME given the reviews posted and the myriad of local choices and locations. I'm glad I gave them a chance, Massage Envy Stuart has earned my trust and business! I've recommended to both friends and colleagues that frequent the area and HIGHLY RECOMMEND to anyone looking for a truly relaxing experience. I look forward to going back. read more

This is a good Massage Envy. Great front desk staff. Sometimes they can be snobby at Massage Envys but this one was great. My therapist was Cortez. He was simply awesome!!! My neck and back feel great. Definitely check this place out and ask for Cortez. I'm definitely going back. Winner! read more

Management is terrible. I booked a 90 minute facial from 5:30-7:00pm. I got a call when I was on my way that they would need to push my appt to 5:45 so my facialist could sanitize the room. I started my facial at 5:45 and when I came out to pay, I realized it was only 6:55pm. I asked the receptionist if I had booked a 60 minute instead of a 90 minute, because it made no sense that I was already done. She said I did indeed book a 90 minute, so when I pressed to ask her why I was done 20 minutes early they looked at me like a deer in headlights. A woman went to talk to the facialist and she said she starts the timer when I go into the room, but still didn't add up. I was done early even if I would have started at 5:30! They refused to let me pay for only 60 minutes since I booked a 90 minute. Makes no sense whatsoever- I paid for 90 minutes of service and got 70. They didn't even offer to continue the facial for 20 minutes, or give me a credit. I will never be returning - terrible customer service. And the facial was nothing to write home about. read more

Great ME, and I'm a member in Boston. My husband and I both experienced 2 of the best therapists ever here. Will be back for sure when we visit Stuart again. (Stephanie was my favorite!) read more

After several calls to speak to a manager due to the crazy lack of customer service I still haven't had anyone return my call. I haven't ever experienced a worse customer service experience in ANY industry. read more

My Massage was very mediocre. I wouldn't come back to this location because of poor management skills. My sister had an extremely horrible massage and we told management about the therapist. Management said they would contact us back and never called. We even called for a follow up after a couple days of no reply. We were told yet again management would call, but to no avail there was no call back from management. All in all this establishment receives 1 star because poor management is what really infuriates me when all I want to do is relax. Thank you, massage envy for disappointing my 3years of membership. read more

This review is specific to my experience with Karen Ramm who does facials at massage envy. I have had nothing but excellent sessions with her. Before she moved to Massage Envy I would get facials from her at a salon in Palm City. I always enjoyed the experience but now that she has joined Massage Envy, my facials are even more enjoyable. The rooms for facials are very nicely appointed. The bed is heated and there is a nice selection of music to listen to. Karen is excellent with extractions and has a gentle touch. The products they use are top quality. Treatments are tailored specifically to my skin condition. The staff at this location are also very friendly and polite. I have a massage therapist that I am loyal to who works at Harbour Ridge so I have not explored the massage aspect of this business. I suspect they do an equally good job with that type of treatment. There is parking at this location. The lot is quite busy but I have not had trouble finding a spot. I also think the prices are very fair and there are many ways to save money and/or receive added bonuses which the staff explained to me. read more

I was having terrible neck/shoulder pains from a new job so I came in for a massage. Rita was my massage therapist and she was fantastic! I feel so much better, its amazing. I have had many massages from many very nice spas, but this was one of the best, most efficient massages I've ever had! Thank you rita!! highly recommend her read more

I've been in a few times to see Kayla for facials; it's always a professional, consistent and very relaxing experience. She's very detailed and I'll be making future appointments. It's a professional and clean environment where you can relax and enjoy their services. read more

I was training for my first marathon and getting massages was recommended to me by my training coach. I started going to the studio in Stuart and the massage were nice enough. I signed up for the membership because the girl at the counter said if I didn't sign up after my first visit I wouldn't be able to get the discounts and I couldn't sign up in the future. I asked if there was a penalty if I wanted to cancel my membership before the year was up. She said no, I would just need to fill out some paperwork and it would be fine. I hurt my knee training for the marathon and can't compete in the race. I went into the Stuart location to cancel my membership because I will have a lot of medical bill coming and I can no longer afford the massages. The girl at the studio said it would be fine to cancel. She said I just had to pay for 1 more visit because it takes 30 days to cancel. Today I had the manager, Val, call and tell me the only way I can cancel is to give them a doctor's note saying I medically cannot get massages anymore. I told her what the other two employees had told me, but the manager would not honor what they said. I told her I can't afford the massages anymore but she said there was nothing she could do. She transferred me to the girl I spoke to before and she couldn't explain why I was being told different information now from what I was told before. Val finally came back on the phone and said she'd have to talk to the owner and get back to me. I worked in retail and customer service for years. Whenever there was an issue with a customer or a misunderstanding of store policy, I always worked to help the customer as much as I could and very often overrode store policy. Any manager has the power and ability to do that. I have just finished reading pages and pages of other bad reviews from customers who also had trouble cancelling their memberships. I would think if there are this many bad reviews the studio would reevaluate the store policy and their customer service. I will never again go to a Massage Envy studio and I will share my story on every review board I can find. This is rediculous. read more

I don't leave a lot of reviews at places but today I just had to. I got a facial today from Kayla and she was nothing short of amazing. I'm very hesitant when it comes to people touching my face as I have sensitive skin. Kayla made me feel comfortable and gave me hope that my skin can improve with the regimen she gave me. Outstanding service!! read more

the massage was so-so. Therapist was not attentive to my needs. I said my right hip was hurting - she never focused on the hip until the last few minutes and did a few light sweeps. I wasted my time. I usually go to a private massage therapist and pay about $75 for the hour and get a real therapeutic massage that helps my pain. I was being frugal when I decided to try massage envy and feel as though I wasted my money. Also, they pressure you into leaving a heavy tip on top of the $49. read more

I had my second massage EVER here due to a recommendation from a friend... I was anxious about coming in because of my last experience at another place... From the front desk ladies, to the "quiet zone," to the actual massage IT WAS FANTASTIC. I don't take reviews lightly as I am a director of marketing myself and I always notice things I would change or suggest to improve... but i must say, the girls were all very kind and professional. The place was well maintained and relaxing (I HAVE HIGH ANXIETY WHEN IT COMES TO THESE THINGS) But I was treated very well and I truly feel that my massage therapist, Tuesday deserves 10 stars! Thank you so much for a wonderful experience and I will be back to fully utilize my new membership !! read more

I have a massage envy membership in another state and as a treat sent my daughter in for a 2 hour massage down in Stuart. The person who was to give her massage started 20 min late and quit at the normal 10 min time as to when her schedule finish time was. So she was shorted 20 min out of her massage. She was also informed that there was a mandatory $35 tip. I have never heard of a mandatory tip at a massage envy and to be mandated to tip for a shortened massage time? I think not! I will not be sending her back there again and will use the one over in Palm City instead. read more

Poor business management skills, no communication between front desk making appointments and therapists. Pushing memberships and paying extra attention to members more than non-members. You need stress relief after dealing with miscommunications at this location in Stuart Fl. Came on time , had to wait for them to sort rooms to therapists for 15 minutes. Embrassed for my guests I paid for in advance , we had to wait another half hour to sort why they took my daughter late and dismissed her early for total two services. Still not solved for Jan 7, 2017 due to they are juggling points and gift card to avoid no charge for proper service time owed . If they tell you they are having a bad day with schudling, everyday is exactly like that..., read more

For Valentine's Day, I bought my husband a gift card for a massage. Two of my friends discouraged me from going to ME, but I was assured by the front-desk staff that no hard-sell or promotional offers would be directed toward my husband when he came to the store--he would simply be given a massage. When he visited the store, the staff refused to schedule an appointment for him unless he gave a phone number and email address. He said he preferred not to provide either, so they said he could not make an appointment. Between the two of us, we have made 4 trips to the store, talked to the manager, called the National Customer Service number to discuss getting a refund since they will not honor the gift card. Neither of us have ever been treated so rudely in our lives. Obviously, customer satisfaction is less important than a phone number and email. Although we are now retired and on a fixed income, we both were in professions where customer satisfaction was #1. What was intended to be a relaxing and enjoyable time for my husband has resulted in stressful and frustrating experience--not to mention the loss of a considerable amount of money--at least to us. No, we don't want to buy any of their products (as was suggested because we don't have to provide a phone number). No, we don't want to go to a different location (the policy is the same among all stores). My husband just wanted a massage. It's too bad ME won't schedule an appointment. I hope they enjoy receiving our money for no service rendered. read more