I was really looking forward to this appointment, only to want to run out of the building midway. I've had numerous massages and facials before, but my experience here was so bad that I believe this is my first review on Yelp. First, the unit is difficult to find, but that's the least of your worries. I had a 4:15 massage and 5:15 facial booked per my groupon. I was left laying waiting for my massage for quite a long time, presumably because the therapist was also working the front desk. I understood this may be a small business and I was giving them the benefit of the doubt. I believe the therapist was Reanne and she massaged my body in an unusual order.... Arm, leg, leg, arm so I felt uneven, as I'm pretty sure all my other massages elsewhere have been both arms, then both legs. Still I chalked it up to being a new place for me.
When she was finished, she said she would get my wine and let the esthetician know that I was ready. I thought it was strange that I seemed to be staying in the same room. She did not indicate that I should get dressed or meet her outside of the room. I laid there for several minutes, before realizing there was a clock and that it was 5:16. I waited even longer, until the massage therapist asked if I was coming out around 5:20. I told her that she had not indicated that I should get dressed or where I should move to (another room or back to the waiting area). I dressed and went into the hall where she handed me the wine and chocolates and the esthetician, Leslie, indicated that I would be in a room down the hall. Neither had introduced themselves, but I had written down their names on my calendar.
I asked if could use the restroom and I was not in there very long. I came into the room to find her with what I thought was a huge trash bag in her hands. She apologized and said "Sorry I have to do this now because it's about 60 lbs of dirty laundry". While I was relieved that it wasn't garbage, I thought if this needed to be done, it could have been done when I was confused and waiting in the massage room for ten or more minutes. She then left me to get changed and I was again left alone with more than enough time to finish the wine and chocolates, get changed and wonder if anyone was ever coming. When she came in she said "oh I thought you would be enjoying her wine." It now had to be at least 20 minutes into my scheduled time. Everything she did seemed to be rushed. She did the first several steps including what felt like a pore vacuum (and very rough) without steam. I then felt steam blowing on my hands, which were eating on my hips. I moved my hands up and she asked if I was ok. When I said they were hot from the steam, she waited a minute or so before moving it to my face while I could tell she was doing something ON HER PHONE. She then put on a mask which tingled and I was worried at this point that I need to get out of there in one piece, and I could here her typing on her phone above my head! I told her the mask tingled, and she said "it's French clay, it can't hurt you." She then proceeded to tell me that she got it in her eye once and she ran out of the room saying that she thought she was going to go blind until another therapist told her that the eucalyptus and tea tree are all natural and couldn't hurt her. I was then even more nervous because she didn't appear to have knowledge of essential oils. At one point during extractions, she left the room stating that she didn't realize she didn't have tissues. I looked at her phone which was playing music above my head and facebook was open. When it was all over (finally), she said "OH! I upgraded you to free microdermabrasion!..... ohhhhhhh that could be why it was tingling so much." What??? Maybe that was what I thought was a pore vacuum, but usually if someone is offering an upgrade, they make sure that you want it or tell you as they are doing it and they should know if it will interact poorly with other treatments. I have never not left a tip before, but I could not justify the lack of professionalism of both therapists. When I was leaving the parking lot, noticed it was 6:16, when my appt was supposed to end at 6:15. I understand that they are 50 minutes, but with it starting so late and me running out of there, the facial had to be 30 minutes read more