So, Had an appt set up with massage envy in Midland, and they cancelled on me last minute a few months ago. The only thing they offered was another appt to get set up at a MUCH later date. Frustrating, especially with my absolutely hectic schedule, but hey no biggie. I understand things happen. I proceeded with another appt to be set, and asked for nothing in return. No credit, no gift card, a free 30 min session, zilch. I was entirely too understanding I suppose. When I went back for my following appt, it was great! Had no issues and was happy to get it done, so I enrolled in a membership! (Silly me) I own that mistake, but advise everyone to reconsider if they are thinking about it. Any how, a couple of appts in to my membership, I get stuck working late and cannot make the appt! Crud, right. Well, I call the establishment and speak with a young lady that advises me that I will be charged 50% for not making my appt because the massage therapist didn't get "paid". Well, I guess I didn't miss out on any type of compensation the day that I took off work to make my appt, yet got cancelled on me, right? Sure. Well she advises me that the manager would be in contact with me. Then 2 days later, boom, I get a phone call from the manager, Brenda. I explained that I made a silly mistake signing the agreement, and asked her how to get out, so the same mistakes wouldn't be made. She said she would do no such thing, and that I'm stuck having to fulfill the agreement. Not only that, she was entirely rude and argumentative from the get! No getting out of this one! Well I explained to her that I felt it was a bit of a double standard and unfair considering I was cancelled on last minute at a prior date, but received nothing in return, nor did I requested anything in return for that matter. Yet, I'm here getting collected on, like some dead beat and being talked down to in a condescending manner for cancelling my appt? She then proceeded to say, "Well our massage therapists get sick, you want them working on you when they are sick?" Ok, no ma'am, not what I am saying, just simply saying that things HAPPEN, just like when I had to cancel my appt for working late. Then, get this! She called me a liar and said that I was the one whom originally cancelled the very first appt anyway, because that's what the notes read. Nope, THEY cancelled my appt, and maybe whatever notes were implemented into their system were designed to place fault on that of the client? I remember precisely what happened, and the phone call I received from their establishment explaining that they couldn't fulfill my appt time. Either way, I was treated like total garbage over this situation and I am stuck giving this unprofessional establishment my hard earned dollar. I'm a professional myself, and run a multi million dollar business of my own. NEVER would I treat my clients the way I've been treated here. read more
