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    Massage by Cindi Sheridan

    5.0 (1 review)
    Open • 9:00 am - 7:00 pm

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    7 years ago

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    Durango Hot Springs Resort & Spa - views from tub

    Durango Hot Springs Resort & Spa

    3.5(170 reviews)
    8.5 mi
    •$$

    Great place with tons of hot springs with great views. Grab a drink, find a private hot spring and…read morejust relax while taking in the Mountain View's. Went there after landing and checking into our hotel and was a great way to start our trip to Durango.

    My wife and I had a two-hour reservation at Durango Hot Springs on September 17, at a cost of $98…read more Unfortunately, the weather that day was extremely poor. It was torrentially raining, cold, and there was no indication that the weather was going to improve. There were also flash flood warnings in the area. Since the facilities are primarily outdoors, we felt that spending two hours there under those conditions would be miserable and, in my case, potentially unsafe. I called Durango Hot Springs and asked if they would cancel the reservation and refund our $98. I was told that their policy only allows refunds for medical reasons or lightning in the area. I understand that businesses have cancellation policies, and I wasn't disputing that they have one. However, I was disappointed that they would not make an exception under these unusually severe weather conditions. I subsequently sent an email explaining that I am a disabled veteran and that, given the torrential rain and slippery conditions, I was particularly concerned about falling. I never received a response to that email. What disappointed me most was not simply losing the $98. It was the lack of flexibility and the lack of response to my follow-up email. I would have expected a business offering an outdoor experience to show some reasonable discretion when weather conditions make the experience substantially different from what a customer reasonably expected. Potential customers should be aware of the cancellation policy and understand that, even in severe rain and cold weather, a refund may not be offered unless their specific criteria are met.

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    Durango Hot Springs Resort & Spa - Mountain View while you soak

    Mountain View while you soak

    Durango Hot Springs Resort & Spa
    Durango Hot Springs Resort & Spa

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    Massage by Cindi Sheridan - massage_therapy - Updated October 2026

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