Thank you so much Briana I always feel better with your treatment. You are knowledgeable, a hard…read moreworker and kind.

From the owner: Back Pain, Shoulder Pain, Knee Pain, Post Surgery Rehab, Pre Surgery, Medical weight loss with the…read morefollowing practitioners on site: Physiotherapists Chiropractors Registered Massage Therapists Certified Personal Trainers

I had a the best facial I have had in a very long time. great experience today and in fact rebooked…read morefor the fall too!

This is a nice enough Spa but nothing spectacular given the price range. It is situated in an old…read morelovely home on Ancaster's main street and there is lots of parking. I don't find the staff here to be very welcoming though, and they don't seem to strive to give you an excellent spa experience. Generally, they are running late and the scheduling is an issue. Last time I was here for a massage, I could hear children screaming at the daycare next door the whole time and the massage room smelled like acetone. The masseuse was fine, but didn't ask me anything about what kind of treatment I was looking for or any areas of concern. When I visited previously I had the same kind of curt introduction to the massage. It is different than what you expect and jarring when the person who is going to massage you doesn't introduce themselves and make you feel welcome. My main gripe is with the main receptionist. She is rude on the phone, and doesn't seem to know the treatment menu. Not only that, but she has made huge mistakes with my appointments on multiple occasions (booking the wrong service, wrong time, etc.). It is frustrating enough that it seriously impacts my enjoyment. Considering when you call other spas in the area, like Rosewater, they are lovely and accomodating, Ancaster spa should really look into this issue. I will say, the pedicures here always last and look good. They don't do a great job really scrubbing or filing the bottoms of your feet though. I've had manicures here, and those always turn out well as well although the colour selection is not the best.

Excellent staff at this location always friendly and helpful! Massage therapists are fantastic !…read more They have a variety of services from massage to reflexology . Place is clean and they due direct billing to insurance!

I won't be coming back here and wish I could get a refund for my time. I am very familiar with…read moremassages and recently moved to the area so I wanted to try one in the neighbourhood. Sadly, in hindsight I don't think my massage therapist realized this was a prenatal massage because there were no extra pillows or cushions to accommodate me. Next in review of my problem areas, I mentioned where I was experiencing the most pain and that was definitely an area where we spent the least amount of time. And then feet were completely forgotten. I am osteopathically trained and very aware that one treatment cannot fix everything but I am also aware that you then set up a treatment plan and manage the expectations of your client. To be honest, I don't expect this place to reach out to me to address my concerns or try to make it right. Maybe if I were white there would be more attempts to maintain my satisfaction.

I write this review as a follow-up to my previous 1 star review regarding a consultation…read more This review is in regard to management's response to it. After a number of written letters back and forth with the CEO/Director (Andrea), which at times were acrmonious, I believe a mutual respect was established. I found her to remain loyal to her staff while trying to satisfy the client. In the process of defending her business and supporting staff she she remained professional and respectful when addressing my all my complaints with the consultation. Much appreciated! .

Fabulous customer service! I recently inquired about a product but the spa does not carry it, and…read morethey went above and beyond and sent me a link to a site where I could purchase the product. Their customer service is great and it was a joy to see a company that would promote another Canadian company.