We just purchased a travel trailer. From beginning to end these people--every single one of…read morethem--felt like family. Never has a business pleased me more.

We had trouble with our Class A motorhome on our way to Denver. Had to stay in Kearney, NE, and…read morewere fortunate to find Bish's RV to help diagnose and fix the problem. Special thanks Cameron, Keagan and Tim for your excellent work and getting us back on the road. Awesome job to all! We and our three grandkids thank you for helping us continue on our vacation. Brad & Vicki Schardin Marion, SD

We found a camper we were interested in, took off the afternoon to drive to Grand Island and see…read moreit. Greeted by salesman, had to know all about the vehicle we drove, before we could even look at any campers, and then were told they only had a new one we could see, it was so small and not what we wanted. We wanted to see the one we had interest in, nope. He suggested we call next time, or they will call us if they get anything in. Not buying anything from there.

rom the get go we were met with a condescending and uneducated salesman who became visibly agitated…read moreby my and my husband's discussion of the pros and cons of the mere three campers we were shown. During the process, our salesman said, "It seems like you and your husband are on two different pages." When asked if a camper would be checked for roof leaks we were told, "No, that's not included in the package." When we asked if one camper's tires and axle could be looked at, not to fix but simply to tell us whether or not the axle was bent, we were told no. When my husband and I were discussing the financial aspect of purchasing a $43,000 camper, with our initial budget being $25,000, our salesman asked, "What's the holdup?" When my husband and I expressed the need to speak with one another about our options, we were repeatedly told, "Both of these campers might be sold by tomorrow." We, after taking a break from the dealership and going to lunch, made the decision to purchase a camper that was $12,000 over our budget. The tires on this camper were in dire condition but Rich and Sons would not supply new tires, nor would they reduce the price of the camper in the amount of the tires that would be required to safely transport the camper home. Knowing that we had driven over 4 hours one way to look at a camper, we ultimately decided to purchase the camper that we had made the trip to view, the camper that was within our budget. We knew that the company required 3 days to complete the inspection of the camper. We put $500 down in order to hold the camper and agreed to come back the following week. The camper we decided to purchase came equipped with the "gold package" inspection. This inspection included an inspection of ALL tanks. We arrived 8 days later to conduct a walk through and pick up our camper. While walking through, my husband asked multiple questions about the camper. The parts employee responded with, "I don't know. I've never been in this camper before. I just drew the short stick and had to work on a Saturday." I pointed out that the kitchen faucet was loose and crooked. The employee attempted to tighten the faucet with his hand. My husband asked if he could utilize a wrench to tighten it and the employee responded, "Nah, I can get it." The faucet was hand tightened and left crooked and is now just as loose and crooked as it was when I asked for it to be fixed. Additionally, we asked about the backup camera, as I did not see the monitor in the camper. On the day we viewed and made a deposit in the camper, our salesman assured us PERSONALLY that he would make sure the monitor for the backup camera would be in the camper. The monitor was not in the camper. When we asked about this, we were told that sometimes owners just forget to leave the monitor. We were told that our salesman would reach out to the previous owner. We have had no recourse as of this date. We hauled our new camper home. 2 weeks later, we took our camper out for our first camping excursion. The trip was an easy 2 1/2 hour highway trip. When we arrived at our campsite, we attempted to fill our freshwater tank. The tank immediately leaked, not out of one small area, but out of the entire width of the camper. Subsequently, we were unable to utilize water out of our freshwater tank. My husband contacted our salesman the following morning and was quickly passed off to the parts and service department. We were accused of causing the damage while driving to our campsite. My husband pointed out that a massive leak in the freshwater tank, something incredibly easy to test and inspect, was clearly not done. This makes us question whether or not anything listed on the gold package inspection was completed. Now, with camping season half over, we are left with a freshly purchased camper that cannot be fully utilized despite being assured that a "gold package" inspection would be completed. Rich and Sons refused to pay for a repair (a repair that should have been caught during the initial inspection) without us bringing the camper 4 hours ONE WAY without any promise of a repair timeline. We are now tasked with repairing the camper ourselves with the "hope" that Rich and Sons will, at the very least, pay for the parts. On our second trip with the camper, we had issues with the jack lowering when the button was pushed. It seems to have a loose connection and only works "sometimes." Anyone who hauls a camper knows that this is concerning given that attaching the camper to our hitch is a necessity. Finally, our salesman sent a text asking us to recommend him to our family and friends. It's as if he has completely forgotten that we have contacted him, and spoken to him, about our issues. So now, we have a brand new to us, supposedly fully inspected camper, with multiple issues that should have 100% been caught during an inspection and a salesman who wants us to recommend his services to friends and family. Absolutely not.

Awesome customer service from everyone on the Jacobs team. I drove 900 miles round trip to do…read morebusiness with them, I wouldn't hesitate to do it again tomorrow. They initially earned my business with great pricing and friendly sales staff. However the buying experience got even better once I arrived at the dealership and finalized my purchase. class act all around, I will be back for my next purchase!

We recently bought a Renegade Verona from Jacobs Ford & RV. After searching for months, we finally…read morefound what we were looking for at Jacobs and in speaking with Brad and Bill we decided to this was the people we wanted to buy from. The price was right and the people were easy to deal with. We flew in and Bill picked us up at the airport and took us to the dealership (we live in California). The customer service here is superb and Bill, Brad and Dustin (it's a family business) were all amazingly knowledgable and helpful. Our new Renegade was not only washed, full of fuel but stocked with a case of water, beer, a bottle of wine and some essentials (TP, paper towels and antibacterial pump soaps in the bathrooms)!! It was such a pleasure to deal with the Jacobs . . . they genuinely care about their customers. They went over everything (and there is a lot) they were also readily available for phone calls during our travels home. We had an issue with the steps and Brad had new ones ordered and ship directly to our home. They arrived before we did! I would highly recommend buying from Jacobs Ford and RV, it was well worth the flight.

It makes me sad to write this, but I think it's important to share my experience…read more My wife and I have owned our Outbound Extreme trailer for a year, and we absolutely loved it--until a recent long trip from Tucson to Oshkosh and then into the high country of southern Colorado. On that trip, we had two major structural failures: * The tongue with the 24" factory extension partially separated. We found a welder and got it repaired. * A few days later, on a mildly washboarded, well‑traveled gravel road, a leaf‑spring bracket tore away from the frame, taking part of the frame with it. The opposite side was close to failing as well. A tow truck got us to town, another welder patched it, and we limped home. I'm not angry about the failures themselves--things break, and no one was hurt. What disappointed me was the complete lack of support from Outbound Trailers. Over 25 emails, I provided every detail they asked for: My mods (kitchen build‑out, solar, 200Ah battery, tongue box with 12V fridge) and photos. I also provided my tongue‑weight measurement (230 lbs using a level tongue supported on a milk crate and a bathroom scale). Their response was simply that the trailer was "way overloaded," both tongue and total weight, and that my tongue weighing method was invalid--though they would not explain why. As soon as we got home, we weighed the trailer properly: Total weight: 1800 lbs (under the 2000‑lb limit) Tongue weight: 230 lbs (under the 300‑lb limit) When I asked how these failures could happen while staying within every published weight limit, their only "solution" was to sell me $332 worth of hanger supports and suggest I bring the trailer to their factory. Their final message stated that I "refuse to see the facts," that the trailer "was overloaded period," and that my only options were to bring it to them or get it fixed locally however I wanted to. They also criticized us for not stopping at their factory when we were driving by on I-80 from Wisconsin to Colorado--though the tongue failure had already been repaired and the leaf spring failure happened 650 miles later. Unfortunately, my experience matches a pattern seen in a lot of reviews: People love their trailers--until something goes wrong. Then the response is essentially that it's the customer's fault. Bottom line: be very careful. My trailer was within prescribed weight limits and it failed. Twice. I expected a reputable company to address this as a legitimate concern so that future failures could be avoided. Reply to Bob: In my review I acknowledged the two options you offered. Why do I need to call to get help? Is there some helpful support you would have given me over the phone that you withheld in the emails? Example: I don't know a lot about trailers but I have asked you several times how the trailer could be within the weight limits you specify AND be overloaded at the same time? Your final email where you state unequivocally that I "refuse to see the facts" that the trailer was "overloaded period" is condescending and you reply to this truthful and fact based review is bullying. I think your post here speaks volumes in support of my review- everything is great until there is a problem and then Outbound blames the customer.

AFTER you give them the $1,200 payment THEN they give you a contract to sign that says what your…read morevehicle needs to actually pull the Outbound Extreme. I have a 2024 Ford Maverick. I find out it would need an 8" rise to pull the trailer. Who in their right mind would want to pull an 8" rise across the country? If something goes wrong, their goes the back of your vehicle. Read the ENTIRE website before EVER giving them money. It was not on the page for the Extreme. No refunds on deposits by the way.

Did not fulfill the written contract, and has since made claims that I'm not owed a refund because…read moreit all evened out. I couldn't complete the laundry and second bathroom area, which were supposed to be beneficial to my handicapped 14 year oldest care. I have my elderly parents moved in, but it took several extra months of work which included waiting to hopefully get refunded for things paid for that were not done! The owners have been extremely rude to me since trying to get what's rightfully due consumer's by law. They also had a business they financially sponsor speak to me inappropriately. The owners wife is part of atleast 6 different organizations that helps families like mine, but I can't use a single one of them to assist us in getting a refund we are due. Today is Nov. 25th, 2023, I was due a refund back in Febraury 2023.

From the owner: Bob Stahla Homes has been in the mobile home business in Grand Island, Nebraska since 1972. We…read moreoffer quality pre-owned mobile homes in a variety of price ranges. We also service mobile homes and recreational vehicles. Bob Stahla Homes has a strong rooted background in manufacturing, sales and leasing of mobile/modular offices under the trade name Lane Manufacturing. Bob Stahla Homes will provide you with a friendly, knowledgeable, and trustworthy staff; while offering affordable pricing and excellent service after the sale.