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    Masalas Groceries

    4.0 (1 review)
    Closed 1:00 pm - 9:00 PM

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    5 years ago

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    Eataly - Chicago

    Eataly - Chicago

    3.9(4.7k reviews)
    3.3 miNear North Side
    $$

    Eataly Chicago is a massive 63,000-square-foot Italian food hall in River North that perfectly…read morebalances a gourmet market with high-end dining. It's a "choose your own adventure" destination--great for a quick espresso, a sit-down meal, or souvenir shopping. * The Food: The second floor is the heart of the action. La Pizza & La Pasta serves incredible Neapolitan pies and authentic pasta. For something more casual, grab a slice of Roman-style pizza or fresh gelato on the ground floor.I could live my entire life on that fettuccine Alfredo; the kids spaghetti was also spectacular and so was the pizza . * The Market: You'll find top-tier imported olive oils, house-made mozzarella, and a massive selection of Italian wines. It's an excellent spot to pick up specialty ingredients you won't find at a standard grocery store. * The Vibe: It gets very busy on weekends, so aim for a weekday lunch or early dinner if you want to avoid the crowds. If you have time, check out their cooking school for a hands-on pasta-making class. Pro Tip: Head to the central "Piazza" on the second floor to enjoy a glass of wine and a cheese board while people-watching.

    PSA! PSA: There may be nearly 5,000 good Yelp reviews but that was from Eataly's heyday. Any good…read morecustomer review now is only because they got extremely lucky on their visit. This location is not what is used to be and has gone downhill in recent years. The staff they hire have gone downhill. Certainly not on par with the prices they charge, nor for the pretentious experience they are trying to create. Today 5/17/26, I ordered 4 items to-go at the Cafe Lavazza station on the first floor: three food items and a drink. I got home, and realized one of my items was missing. My immediate thought was the cashier did not bag my 4th food item. I was also open to the idea that maybe she never even rang the 4th item up but since they did not give me a receipt I wasn't sure. I only had my bank charge amount. So, around 12p, I called and asked for a manager. An AA female manager got on the phone and right away gave the lazy vibe that she was irritated, and bothered that she had to help a customer. I explained that I was missing an item but wasn't sure since I was not handed a receipt. I further explained that I was open to the fact that maybe it was never rang up, and that I was hoping she could check my receipt to tell me either way. She finally found my receipt, in an annoyed manner told me the 4th item was never rung up, THEN hung the phone up on me. I was shocked - but not really because as I mentioned, Eataly's recent hires have gone downhill. I was disappointed to experience a "manager" behave this way. This sorry excuse for a manager is the reason I will never frequent that station again. Eataly do better and please hire intelligent, capabable, and helpful managers in the future. And get rid of that one.

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    Masalas Groceries - grocery - Updated May 2026

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