Our daughter attended this in home daycare for a little over a year and it was great at first until it wasn't. Kimberlena "fired" us because we had shown up for drop off 10-15 minutes early, later that day she messaged us saying she wants to immediately stop care for our daughter. We spoke with Kimber. We were confused and distraught to be losing our childcare so abruptly over something that seemed so minuscule. We spoke with her and she agreed to move on and continue child care. This was in January 2023. In February 2023 she was hosting a Valentine's Day party for all the childcare kids but was excluding our daughter we even offered to pay for a spot so that our daughter may attend the party and Kimber refused. After that, it left a bad taste in our mouths and we decided to pull our daughter out of her program. Per the contract you are to give a 2 week notice (which we did) and you still receive 2 weeks of childcare plus your deposit back. We reached out to Kimber and let her know that we'd be pulling our daughter out of her program. Kimber immediately responded and said she was stopping care right away (breach of contract). She refused to give us our 2 weeks left of childcare then proceeded to say that we would get our deposit via mail. A few weeks pass. Still no deposit. We reach out again and asked her for our deposit. She was rude and aggressive. Called us multiple times. When I did answer the phone she did nothing but insult me and yell at me. She claimed to have proof of receipt for our deposit and proceeded to send us blank screenshots of the proof of receipts. I will be posting all of the conversations and screenshots. Fast forward to April 2023 my daughter who was 4 1/2 at the time was not having a good day. She was very distraught and saying things no 4 year old should ever even be thinking or saying. She said to me that she hated herself and her body. She was hitting herself. It was devastating. I was confused. As my little girl is so confident and spunky. That day my little girl was broken. I began to calm her down and speak with her. My daughter opened up and finally... said the words no parents want to hear. She said that another child has been touching her. And telling her she was ugly and that her body was ugly. She went on to mention very specific details about the events, where and when it would happen. I know my child and I know she is not a liar. If there's anything I've learned as a first time parent is that children are honest. My daughter shared with me that the child that was touching her was kimberlena's son who was 5 at the time (she has 7 kids of her own). My daughter said many times that Kimber and her husband Ian would be upstairs a lot and watch the childcare children through the cameras downstairs. One of the incidents my daughter shared with me was that her son was building a wall using red/blue square blocks. Her son would than ask my daughter to pull her pants down so he can kiss her butt. My daughter would say no but than he would say "I won't be your best friend anymore" my daughter than let it happen but would keep on trying to say no. This would happen inside and outside in the backyard inside the caterpillar tunnel where no one could see them. My daughter also did mention that she did want to tell Kimber but was afraid that she wouldn't believe her. Before any of this happened she wiped the app (brightwheel) all of us parents were using at the time and had us all use a new app (Procare). The app contained pictures and video recordings of the kids during childcare. We immediately made a report. There was an investigation. But they found nothing and couldn't prove that anything happened. We spoke with lawyers and it was basically my 4 1/2 daughters word against hers. Without any proof we didn't have a case. We were left to pick up the broken pieces. It was a very painful time for our family. We sought out therapy a couple of months later as this did affect our marriage and just our lives in general. It has now been a little over a year and our daughter is thriving. A couple of days ago I received an email from Brightwheel. A receipt from Kimberlena Webster.Thanking us for a payment made in cash on 7/5/2024. We have not seen or spoken to this woman in over a year! It became clear to me that there is some fraud happening. We also never received our deposit of $320 or a proof of receipt. We reached out to Kimber via fb messenger to ask her to explain the $160 charge. She was aggressive. Didn't even acknowledge that she sent out a receipt. She threatened to go to the police and "report" us for filing an SA report claiming we made a fraudulent report. She went on to say that she was going to use this as proof that we lied about what happened to our daughter. read more

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DON'T DO IT!!! I was researching care and found this place. In talks via messenger, my gut said no and I'm so glad I listened! The "owner" is deceitful and a bully. She has her own squad do her dirty work in finding things "wrong" with other local providers. She says she's licensed because she has an LLC (not the way business works). If you disagree with her or question anything she will drop care for your child without refund (no matter what her "contract" says. She's illegally open 24/7 and is way over the "legal" child count for being an unlicensed home facility. Her own children account for at least 7 in her care. Trust me, there are legit and caring providers out there. This isn't one of them. read more

(Updated to include the name of her and her daycare as she's changed it after my review. "Masai's Playhouse" operated by Kimber Shelton). My children attended her daycare for about 3.5 years. It was great for a long time. Very open and very flexible. They seemed to enjoy it. She upped her prices and limited her availability throughout that time but I rolled w it. I ignored my kids saying that her kids were being mean to them, making fun of them. And that's my fault. I ignored them telling me all they were given to eat was a granola bar all day. That's my fault. Then randomly I get a termination letter. No reason. We spent over 20k on her services in 2019 (for 3-4 days a week) and had to beg for the tax form. That's when she got weird. Her terminating our contract is probably the best thing she ever did for my kids. read more

I cannot rave enough about Mrs. Kimber and Masai's playhouse. My son attended until he started school and absolutely loved it. Mrs. Kimber treated us like family and taught my son so much. Her service is more than a daycare she truly encourages the children to learn and play and treats all the children as if they are her own and make them feel so loved. She provided regular updates on what they were learning and how they were doing and how I could help with things my son was struggling with. Mrs. Kimber kept all parents updated on the menu so we knew what and when our kids were eating as well as what activities they did throughout the day. She provided pictures throughout the day of our children playing. It truly was a blessing to have a provider that treated my son as her own and insured that he was not only safe but happy and learning. read more

We LOVE Ms. Kimber and how she takes such great care of our kiddos. I don't trust many people but I DEFINITELY trust her - she is transparent, practices safety first, is highly engaged with the kids and gives very personalized care. She doesn't need to do half of the things she does for our family but she is a genuinely good person and honestly, I don't think I'll ever run into another provider like her. She's absolutely amazing and such a blessing to our family read more

Kimber's was amazing I was with her for two and a half years could not ask for better childcare my daughter enjoyed every day she was there always had fun very interactive learning from personal experience sending her daily for the weeks to work even working with odd scheduling never had any problems would recommend a hundred percent. read more

Im very happy with the care my daughter receives. The children's area is always clean and a great learning environment.

Masai's Playhouse was the best child Care center that I found for my munchkin. They treat the children as their own and I never have to worry about the well being of my toddler. He is always so happy coming home and loves all his friends. The best thing about Masai's Playhouse is Ms. Kimber herself, she is an amazing person and I'm so glad I have her in my family's life and have her to help guide me with everyday toddler learning lessons. read more

I'm so happy I chose this daycare for my son. Kimber and her husband are awesome as the rest of the staff. My son loves it. Love seeing daily pictures and updates of what the kiddos are doing. Highly recomend Masai's playhouse. read more

We LOVE Masai's Playhouse! The care and love my children receive is amazing. They love my children like their own! I am always notified of any problems there were and filled-in on what they did while they were there. As a parent, it makes me feel so amazingly comfortable that the caregivers are completely upfront about everything. My children ask to go back, sometimes before we even leave the sidewalk on our way out. We consider Kimber and Ian family, and we are so blessed to have found Masai's Playhouse! read more

Where do I start? Researching many, many options we were blessed in stumbling across Masai's Playhouse. Kimber and my wife and I had a one on one interview to start my one year old daughter in our first ever child care. There was an instant connection! Fast forward almost two years and I couldn't be more pleased with Kimber's care. Great mix of compassion, diet, activities, and a message of kindness that resonates. My daughter loves her time there and always comes home with a completed art project, a friendship story, and a nice full belly. Grateful to have found such an amazing gifted teacher. read more