Extremely disappointing and frightening experience -- please do your research…read more
I am writing this review because I sincerely do not want another family to go through what my mother and I have experienced.
My mother had surgery at this facility on Monday .We were told the procedure would take around 1 hour and 45 minutes and that she would remain for observation afterward. Instead, less than an hour later, I received a call saying she was ready to go home. I was extremely confused and concerned because this was completely different from what we had been told beforehand, and she in fact was send home without observation.
After returning home, I was responsible for helping care for my mother. I was shocked by the condition she was in. She was experiencing significant bleeding, and I felt completely terrified and overwhelmed because I was genuinely afraid something was seriously wrong. I also felt that she had not been given adequate postoperative instructions, supplies, or the proper garment needed for her recovery.
Another major concern was the procedure itself. My mother originally wanted a mommy makeover, but ultimately underwent a BBL, which requires very specific postoperative care and creates significant limitations on sitting and normal daily activities. She was not prepared for how demanding this recovery would be.
When we contacted the facility regarding our concerns, we were told that because she had signed the paperwork, they had no responsibility once she left the facility. Hearing that as a family member who was watching her struggle was incredibly upsetting.
I take responsibility for the fact that my mother ultimately made the decision to have the surgery, and I wish she had done more research beforehand. However, as her daughter, I cannot ignore what I witnessed during her recovery.
Please, please do your research before choosing any surgical facility. Ask questions about postoperative care, what happens if complications occur after you leave, what supplies and garments are provided, how long you will actually be monitored, and exactly what support is available afterward.
I am not writing this review to attack anyone. I am writing it because I genuinely hope another family does not experience the fear, confusion, and distress that we have experienced. A surgical decision is incredibly serious, and patients deserve to feel safe, informed, and properly cared for before, during, and after their procedure.
Based on our experience, I cannot recommend this facility.
