This is a beautiful resort, on the lovely island of Cozumel. My friend and I came here for a week,…read moreand we enjoyed our stay very much. The location is close enough to the main town area that it's easy to get back and forth via a quick cab ride or on bike. The food on the resort is fine. We really enjoyed the breakfast buffet which is typically included in room rates. The other restaurants were okay, typically a little underwhelming for how excellent the food in this part of the country is. The sushi, for example, had a very strong vinegar taste as if the sushi rice had been over-seasoned with vinegar and mirin. One exception is the passion fruit ceviche at one of the beach restaurants, which was excellent and we ordered it two separate times. Overall though, I would encourage you to visit some of the many wonderful and affordable restaurants all over the island. My room was extremely comfortable and well appointed, with one exception. The TV was so old that we were unable to access any apps or even connect my computer for streaming. This isn't a big deal generally, but because we had some rainy days this was a bit disappointing. At this price point and prestige level, I would expect the TVs to be more updated. My guess is that these were 10 or more years old. I want to specifically commend this hotel for their excellent staff. The staff were consistently so friendly and helpful, and proactive for whatever was needed. Truly some of the nicest hospitality staff I have ever encountered, and so professional. The facilities are excellent and we particularly enjoyed our day at the spa, which was a real treat. The dive shop on site has a lot of great services as well. I would definitely stay here again and would recommend others to stay here as well. It's a special place on a beautiful island, what's not to like?

I've stayed here a few times for work, and it's one of those hotels that keeps growing on you…read more The Setting The hotel sits about 15 minutes from the main town, in a quieter part of the island. That distance works in its favor. It feels calm, removed, and much more relaxed than staying closer to the cruise crowds. Architecturally, it leans retro, but in a good way. The bones are older, but the interiors have been updated with smart design choices that make everything feel current and polished without losing character. The Rooms The rooms are a strong point. Spacious, comfortable, and designed to take full advantage of the ocean views. Most rooms have some version of a water-facing angle, which makes a difference. If you're on the ground floor, you might get one of the outdoor rain showers. Fully private, surprisingly great, and one of those features you didn't know you needed until you have it. There's also a large indoor shower, so you're covered either way. The bathrooms are especially well stocked. Beyond the usual amenities, you get after-sun lotion, Evian facial spray, bug repellent, mouthwash, and pretty much every small item you might need but usually forget. Add in a Nespresso machine and blackout shades, and the rooms feel thoughtfully set up. Service Service is consistently excellent. Friendly, polite, and always willing to help. Nothing feels forced, just genuinely good hospitality. Food & Dining Breakfast is served under a large thatched roof right by the water, which sets the tone nicely. The buffet has a wide mix of Mexican and American options, and at around $30, it feels worth it for both the setting and the variety. Dinner was more hit or miss. I tried one of the oceanfront restaurants with a Mediterranean feel. Beautiful setting, disappointing food. The guacamole lacked flavor, and the picanha was overcooked and tough. Definitely not on par with the rest of the hotel. The Spa The spa is a highlight. Great setting, excellent treatments, and a nice bonus: when you book a massage, you get access to the spa facilities for two days. That includes steam room, sauna, plunge pools, and other amenities that make it easy to spend a full afternoon there. Overall Presidente InterContinental Cozumel Resort & Spa is a strong choice if you're looking for a relaxed, well-appointed stay on the island. Great rooms, great service, and a setting that makes it easy to unwind. Just be selective about where you eat on property.

First I want to say that this review is long overdue and I apologize to all the wonderful people…read morewho work at the Cozumel Palace for the delay. This is a very lengthy review, but I try to cover ad much as possible about my exceptional experiences. My family and I have gone there twice in one year, because we had such an amazing experience during our first visit in November of 2023. This past March of 2024 was our second visit and like I said, it was amazing. Not only did the staff remember us, but they made sure we knew that and made us feel super special. I've read a lot of reviews from other visitors and I have to say that some of their grievances are clearly due to a lack of research. First off, this property never claims to have a beach. Cozumel is known as one of the best places in the world for diving and snorkeling and this property offers excellent opportunities to experience both. Secondly, the shows; personally, I appreciate the fact that they give local talents a chance to show off their God-given skills and to teach tourists all about Mexican/Cozumel culture and history. Some people have called the shows "corny" or "cheesy." If you want Cirque du Soleil or something like that, go find it somewhere else. Not only do I greatly appreciate the variety of shows and the fact that they have one almost every night, but I also appreciate the fact that they are family-friendly. Thirdly, the cleanliness of this resort is impecable and I'm very picky about the cleanliness of places I stay at. Hats off to all of the cleaning and maintenance staff. I'll also highlight how easy, fast, and efficient it is to request maintenance through the app and be greeted with a friendly maintenance member within minutes of putting in the request. The fourth thing is the food. This one I can somewhat agree with some of the reviews, but mostly disagree. Yes, they have some things that are not good, but there is something for everyone and this resort offers an array of delicious options. If you don't like something, just mention it to a staff member and I guarantee you (based on my personal experience) they will go above and beyond to make it right. With this being said, I'll start my shoutouts: First off to Chef Elias Amor whom is no longer at that location, but is making families happy at another Palace resort with his incredible culinary talents. Next, I'd like to give a special thanks to Paola whom was the first person to remember my family and I, setting iff a chain reaction of exceptional service from The very first day of our visit in March. To Johnny, who made our anniversary dinner extra special by giving my wife and I a "Mayan coffee" show by the water. A very special shoutout to Mariana for checking on us every day to make sure we were having the best possible vacation and also to Alvaro for having such a wonderful F&B team. My "tocayo" Ivan for just being so kind to us in general and never missing the opportunity to ask us how our day was going. Thank you to Carmen, Pablo, Elizabeth, and Martha for their exceptional food service. Thank you to Enrique and Giovanni for slinging out the best drinks on the property. Thank you to Israel for accompanying us at the beginning and end of such an awesome and relaxing trip to Tulum. Thank you to David and Leslie for taking such great care of us during our kayaking and snorkeling experiences and thank you to Fernando for teaching us how to scuba dive. Last but certainly not least, a very warm and special thanks to Mayra, Alessandra, Angel, and Katya at Sweet & Coffee for working so hard day and night to make everyone delicious coffee, sandwiches, and snacks. Without all the hard work of the above mentioned staff member and of those I didn't mention, my last two visits to Cozumel would not have been so amazing. I can't wait to go back for a third time in the near future and I obviously highly recommend Cozumel Palace.

Worst customer service....paid for a massage..couldn't make the appointment...charged me almost 300…read moredollars. Ridiculous....we have stayed her a few times and won't waste our money ever again.

Our group of eight had an outstanding experience. Every meal was excellent, and the service truly…read moremade the night special. The entire team was friendly, attentive, and consistently checked in to make sure we had everything we needed.A huge thank‑you to Isreal ("Five Diamonds!"), Santiago, Edwardo, Rosendo, Sebastian, Joseph, Moises, Jesus, Carmen, Aranias, Hilario, Margarita, Diana, Oscar, Mary, Juan, Jorge, Alex, Belem, Fecundo, and Daniel. The servers were on point, the hostess was welcoming, the bartender was fantastic, and Daniel's leadership was clear throughout. We appreciated all of you -- thank you for making our visit memorable.

We loved our stay at the Westin Cozumel. Upon walking in, we were instantly greeted with welcome…read moredrinks and someone to carry our bags to our room. Service was always so fast and friendly, from the nice restaurant in the hotel lobby, the lobby bar, the pool bar and restaurant, and the restaurant out by the water where we had breakfast every morning. It was so nice to have so many food options on property! There was also a delicious lobster restaurant just across the street. We loved and took advantage of the pools - both the rooftop pool as well as the pool overlooking the ocean. We enjoyed sitting out on the beach, and made use of the free snorkel rentals. We were able to see SO many tropical fish by snorkeling right from the beach out front of the hotel. We floated downstream about a half mile and then walked back along the beach. It was an easy 5 minute taxi ride to downtown Cozumel and the ferry area which made travel around the area so easy. We were so pleased with our trip here!

This place is hands down the best hotel I've ever stayed at!! I was so pleasantly surprised that…read moreyou could jump right into the ocean from there dock or hot tub. The rooms were gorgeous the property was big! Two pools two bars amazing lounges and views! Breakfast was included with our stay with fresh pressed juices! Now let me get to the good part... Marco was our number one guy! As soon as we arrived he was all ears and ready to help! He gave us recommendations for dinner local spots and the guy to rent us a scooter. He shared what beach to go to and all the cool spots! Thank you Marco!! Then let's talk about Miguel . He helped my boyfriend plan a surprise engagement. Brought us out a speaker for music , champagne and roses! From what my boyfriend told me he was so caring excited to help and he crushed it! I had no idea. He came over shared sweet words with us and even took photos from a far!! I will always hold Hotel B unique in my memories for one of the best days of my life!! What a fantastic experience.

great views! if you're here for a cocktail and the view…read more do not come here for the day spa pass!!! there is no spa. there is a facility with 6 rooms and no staff. if youre looking for hydrotherapy, saunas and resort like facilities, avoid this place. again, if you're here for views and cocktails, those two stars turn to 5!

During our short time in Cozumel, we stayed at Casa Mexicana. Location wise, it was very convenient…read moreand walkable to everything - restaurants, the Mega Supermarket, and many meet up spots for excursions. Every morning, there was a delicious spread of complimentary breakfast buffet, consisting of freshly made omelets and eggs prepared the way you like, waffles, french toast, freshly cut fruits, yogurt, sausage, roasted potatoes, juices, coffee, etc. Everything was delicious. The quality and execution of breakfast was great too. Food was laid out behind a glass counter, and you just let the staff know what you wanted, and they would grab/make it for you. All the staff members wore masks and abided by COVID guidelines. Our room was immaculate. The bed was firm but comfortable. The water in the bathtub did not pool. Customer service was great. Everything we asked for, we got it. There are some noises around 6am every morning, but nothing you can't tune out. We really enjoyed our stay at Casa Mexicana.

Not a good stay at all. We had king size beds reserved, don't believe they exist in this hotel. No…read moretv service entire week we were there. Asked for 3 towels and face cloths first day they never brought. We were lucky to get two towels in each room. Breakfast was good and waiter at breakfast was good the rest not so much. Pool was ice cold; which would be ok if you could get in it; but to cold to even get in. Very uncomfortable and unpleasant.

Spent a week at Playa Azul and it was too short a visit. The hotel was nicer than anticipated, big…read moreopen spaces, rooms bigger than expected and a wonderful staff. Ricardo, Yassir, Yeraldin were wonderful at the front desk. Lost my iPhone, fell out of my pocket in the cab and asked the front desk (Yeraldin) was on duty and she called security at the entrance who has the cab number, called and I had my phone back in an hour - Fantastic and sooo grateful ! Breakfast in included and they have a chef (Jaime) who will make you a custom omelet, Lopita was one of the servers whose name I remember and she was so helpful and always kept your coffee cup full , she also has the nicest smile. Anyway everything exceeded expectations, but note, there is NO elevator which was not a problem for us but something everyone should now Dr Ron and Deb Jones

This hotel is really great. It's quiet, quaint and very clean. There's always enough room to find a…read moreplace to sit by the pool or on the beach. We went for seven nights over the new year. It was my husband myself and our four-year-old son. And we got a suite that had two bedrooms. It was perfect for our family situation. Having a four-year-old that goes to bed at 8 PM, it was nice to have him in a separate space so my husband and I could have drinks on the patio. The views were amazing. We were on the third floor. Lots of steps to get upstairs but I like to move, so that wasn't a problem. Breakfast is served every day and included in your fee. Breakfast was so great and the servers were so nice. We did not do the inclusive option because we like to wander around the island and find other places to eat and drink. I'm only giving this place a four-star because I thought the food was fair. But I realize that most island has fair food. I will definitely come back and I will definitely get a sweet again.

Overall a pretty good stay, location being one of the best features of this hotel…read more Pros: - literally right next to Tres Pelicanos, couldn't of been more convenient to work out dive details or talk to Pony or Willie - Karla was so sweet, so easy and pleasant to communicate with - love the security system with the gates, it feels very safe - nice that they have free water stations for every 2-3 rooms - AC is GREAT!! Holy moly, it can get stuffy and humid in Cozumel, AC is saving grace - multi-level unit was fun and different - kitchen with a mini-fridge was great, kept our drinks nice and cold - close to everything, walk outside and you can find many shops and restaurants within 5-10 minutes (super close by - Burger house, La Cozumelena, Los Otates, Girasoles) - about a 15 minute walk from the Ferry Terminal - decently priced (we paid about $82/night) - free wifi is always a plus! Very good connection too - free DVDs to watch, BBQ to use and pool Cons: - bed is tiny! It was more like a full size bed rather than a queen....needless to say, it was a little bit of a squeeze - bathroom is also tiny. Not that I need a gigantic bathroom on vacation, the shower, sink and toilet were literally right next to each other. If you're using the sink, you can't really close the door because it's just way too cramp. Shower and shower pressure was okay though - soap/shampoo products were minimal, could have used maybe a bottle of lotion or something - housekeeping gave us two bottles of water on the first day and never gave us bottles of water after that......I guess you're expected to refill the water bottle at the water stations outside I would definitely stay here again. $82/night was not a bad deal at all though I have heard from other divers that there are great deals for hotels on this island. It worked out great for us because we were diving the whole week with Tres Pelicanos and when they dropped us off after a day of diving, we just walked next door to our rooms!

This place is rated #1 on Tripadvisor for a reason. Jim took over the Hotel a year or so ago and…read morealthough this was my first time here, it looks like he is pleasing the repeat guests. The place is downtown, only one block back from the waterfront and two blocks from the main square. Most importantly, the Hotel is close to many dive shops and only one block to Aldora Dive Shop. There is also a dive shop attached called Tres Pelicanos. There are only 7 villas, so book early! It is very nice to have space to spread out while on vacation, especially when you have dive gear. There is even space to hang up your dive gear in the pretty courtyard and a grill to cook food if you want to eat in. Every villa has a kitchenette which we found useful to keep drinks cold as well as the pastries we bought around the corner at La Cozumeleña. The new owner put in a pool and it is big enough to relax in and there is a waterfall and some chaise lounges as well. The privacy of this hotel is superb and the peace you get is great. There are high walls around the hotel and your back windows overlook gardens and some have statues.The bed is a little harder than I would like but I slept well with all the diving. There are also two big closets where you can hang up your clothes and the bathroom is well done and has great shower pressure. Karla is a good manager and she will help you arrange taxi rides, car rentals, and give other recommendations. I could easily stay here for a month if I could! Their couches downstairs are very comfy and great to lounge around if you have time to relax. It is so easy to walk from this hotel to many of the surrounding restaurants like Casa Restaurant Cuzamil (fancy sports bar with tvs and high quality food and moderate prices) and Del Sur (Argentinian restaurant with good food but pricey). And if you are worried about security downtown - don't be. I never felt unsafe in downtown and there is also an electric gate to this property and you have an electronic key to the gate, along with your villa key. And another highlight- the a/c works very well! I wish my own a/c wall unit at home was this good. It's also the little touches that count here - they have bottled water stations outside which you can put in your water bottle and put in the fridge in your villa which will save you some money.

Daniel and owner Dan greeted us with warmth and A+ service. Great conversation, drinks, and…read moreexcellent food. We were pampered for sure on our one night stay last Wednesday 6/9/21. Our accommodation outside the pool was excellent. Very clean and everything functioned well. At one point Daniel asked where we were staying and why. As we had a non refundable reservation elsewhere we declined to stay longer but certainly would have considered staying here longer if that were not the case. We miss the resident furry friends and will certainly consider this place away from the tourist zone down along the Playa. Until then, all the best kind hosts! You kicked our stay in Cozumel off right! Chuck and Kate, Colorado

Spent a week at this lovely place. Owner Dan and chef Dan both took the best personal care of us!…read more So happy we made this choice - minutes from the airport, next to the rental cars, convenient to the downtown area (via taxi or car). Lovely neighborhood. LOVE THOSE DOGGOS!

Hotel Plaza Cozumel is super close to the passenger ferry terminal. The hotel isn't fancy, but it's…read moreclean and the rooms were spacious and brightly decorated. My room had a nice view of the sea. A/C was super cold, perfect for Mexican summers. The rooftop pool was nice, and had a great view of the sea. My favorite part of staying here was the made to order breakfast that was included. They had a nice selection of American and Mexican breakfasts that were all very yummy.

Solid economy hotel close to the ferry terminal (2 minute walk). Rooms are basic with TV, great…read moreair conditioning, and adequate hot water. Shower pressure is an issue for some, but really??? They offer a free made-to-order breakfast and have a rooftop pool with great panoramic views. A couple units have kitchenettes for long stays. I found it perfect for island hoping from PDC. Cozumel, like most tourist destinations, is suffering economically. The cost of everything favors US dollars. THIS IS NOT THE TIME TO HAGGLE OVER 2 BUCKS! Be kind. Be generous and support this region.

If you're travel to dive and are not planning on spending time at your hotel with massages,…read morerestaurants etc. This is is prime spot. This is an older hotel, that is set up real nice if your diving. Dive boats from all different dive companies will pick you up just behind the hotel. You can also dive or snorkel behind the hotel. There is bar&grill with a pool also included in the same premise. Service is good, simple, not complicated. Pay for your room, get a key, some beds, TV with cable, shower with plenty hot/cold water, air wall unit air conditioning and a balcony over looking the Caribbean Ocean. Can't beat that for the prices. Grocery Market lieterarly across the street with a stocked Delly, etc. All your needs.

Wow! Was this a disappointment. I had so looked forward to my three night oceanfront stay at the…read moreBarracuda, only to find that the view was limited to a small window facing the ocean. The deck and location are stellar, but I discovered that the hotel doesn't really manage the deck, which is run by the No Name Bar... as such, anyone can come off the street and use the facilities, so it kind of made me wonder why I bother paying for a room when I could have just shown on the deck. But the worst part about the whole affair was by he beds. I hade two in my room, and they both felt like the had been designed by the Marquis de Sade. In fact, I'm not even sure that the mattresses were mattresses, as I really think that they just box springs. I could literally run my had over them and feel every spring. It got so bad had to take all of the pillows in the room and form a make shift mattress.