The resort is right on the beach. Even though it is seaweed season, the workers kept it cleaned up…read moreand the beach was still beautiful! There are quite a few restaurants to choose from and each one we ate at was really good. My husband loved the pizza though! There was several pools but our favorite one was the lively one (they have quite ones too). The bartenders remembered us and remembered our drinks. Arturo was great! We had a Junior suite with a swim up pool and the workers came out every day to clean it. Our concierge Luis was amazing ! He made sure we had a special stay. We were celebrating our anniversary and he made sure our room was decorated with rose petals and fresh flowers. I highly recommend this resort! Ask for Luis!

Secrets Akumal Riviera Maya is a beautiful resort with gorgeous grounds and a wonderful atmosphere…read more Unfortunately, several aspects of our stay fell short of what we expected from a luxury, five-diamond property. Shortly after checking in, we were asked to meet with a "VIP" manager. What sounded like a brief welcome meeting turned into a sales presentation for a vacation membership. We were told it would involve approximately 90 minutes over breakfast, and we agreed because of the offered incentives, including $500 in spa credit. Instead, the presentation lasted more than three hours and involved repeated attempts to persuade us to purchase. While we understood that the resort markets these programs, the length and sales pressure should have been explained more clearly. Losing most of a vacation morning was frustrating. Our room was another disappointment. We had booked a partial ocean-view room, but the view consisted entirely of trees. At our first dinner, we were sixth in line. The guests ahead of us were seated near the oceanfront windows, while we were taken to a table in the back near the kitchen and salad bar, despite many open tables in the more desirable section. On its own, this might have seemed minor, but it contributed to our overall impression. The spa experience was also inconsistent. The resort did honor the $500 credit, which we appreciated. However, during our first visit, we watched other guests being escorted to the locker rooms and given robes and slippers, while we were taken directly to the waiting area in our resort clothes. We were not offered access to the locker rooms, steam room, showers, or other amenities. After our massages, we were simply escorted out. The massages were fine, but the overall experience did not feel comparable to what other guests received. We raised our concerns with a front desk manager, who listened and made a genuine effort to improve our stay. He offered either a room with the partial ocean view we had booked or an upgrade to a swim-out suite in the more convenient central area. We chose the swim-out suite and appreciated the upgrade. He also provided a complimentary beach cabana. My second spa visit was much better. I was properly welcomed and offered access to the amenities. The spa manager personally apologized for what he called a miscommunication during my first visit and gave me a gift bag of spa products. I appreciated the gesture and his effort to address the issue. After speaking with management, we were also instructed to tell our concierge where we planned to dine each evening. From then on, we were seated in better areas of the restaurants. While we appreciated the improved treatment, it reinforced our feeling that the service we initially received was not the same as what other guests were receiving. The food throughout the resort was just okay. Nothing was terrible, but it did not meet our expectations for a property at this price and reputation. We have stayed at several other highly rated all-inclusive resorts in the region, many of which were less expensive and not marketed as five-diamond properties. Based on our experiences, we would rank nearly all of them above Secrets Akumal in terms of overall service, dining, and consistency. As an LGBTQ couple, we were also left questioning whether we were treated differently. Secrets advertises itself as gay-friendly, which helped us feel comfortable choosing the resort. I cannot say with certainty why our experiences differed from those of other guests, and I do not want to accuse individual employees of intentional discrimination. However, the repeated differences we noticed--from restaurant seating to the spa experience--left us wondering whether being a same-sex couple played a role. No guest should leave a luxury resort questioning whether they received the same level of welcome and service as others. To the resort's credit, management responded thoughtfully once we raised our concerns. The room upgrade, beach cabana, improved restaurant seating, second spa experience, apology, and gift were meaningful gestures. However, it was disappointing that we had to complain before receiving the level of hospitality we expected from the beginning. This was an important trip for us, and I proposed to my partner during our stay. I had hoped Secrets Akumal might become a special place we would return to for anniversaries. Although the resort is beautiful and management made a sincere effort to improve our experience, the inconsistent service, disappointing food, lengthy sales presentation, and concerns about unequal treatment left us unwilling to return. Secrets Akumal has many positives, but the setting alone was not enough to overcome the problems we experienced. We will always remember getting engaged there, but we will choose another resort for future celebrations.

I had a wonderful off season stay from September 9th thru the 15th. The food was consistently…read moreexcellent but the restaurants did rotate when they were open so check to see which will be open in the evening. The service was outstanding with friendly attentive staff. I loved the resort app that told me what activities were available everyday, Some of the activities offered are yoga in the mornings, sound healing in the evening, paddle boarding all day, water aerobics at 11. Turtle talk in the afternoon. Latin dancing in afternoon. Monday there is a turtle painting class. It was empty during this off season time so there was always a chair or cabana available at the pool or down at the beach no matter what time you went. You could always get a seat on the main lobby bar and get a seat at a restaurant with hardly any wait at peak times. The first three days there was barely any sargassum. It did come in heavy around 2 pm my fourth day but the team works hard every morning to clear it on the main beach area. I will be happily returning during this off season.

Exceptional hotel, service, food and drinks! Super relaxing hotel. The rooms are clean and the beds…read moreare a cloud to sleep on. Above all, the staff are professional, courteous, and there to make sure your stay is perfect. There is live music every night and activities you can do throughout the day if the weather permits. Unfortunately, we went during high seaweed season (June and July) so we couldn't enjoy the beach much, but it did look like an awesome bay. Will def recommend for those who are craving a relaxing and quality vacation.

This place is a hidden gem. We were there for 12 nights. If you are looking for luxury go elsewhere…read morebut It was a great deal for the price.The rooms are big but basic. You will have a refrigerator but no microwave. The location is Great, walking distance to everything. The hotel provide you with personal wake up service and coffee. It was very laid back for me. If you are a simply person, then this place is great.

Las Casitas is the perfect location in Akumal. Steps away from the beach, great eating options and…read moreamazing views. These two bed room, two bathroom casitas are great for families. They have kitchens so if you choose to cook in you can or go to the great restaurants within walking distance. The private beach has umbrellas, lounge chairs, paddle board & kayaks. Then the most relaxing pool with hammocks. We love staying here, it is a little slice of heaven.

Great location on the beach, housekeeping is excellent, many restaurants, shops and grocery stores…read morewithin walking distance. Attractions in the area will pick you up. We will return.

I would never stay at this place. It looks exclusive, which usually means you pay a bit more…read more However, most of the staff is extremely rude and bossy. When vacationing you want to enjoy your time not be getting scolded by the staff. I am a native spanish speaker and was still being treated horribly. When walking to use the bathroom at the restaurant I was stopped by a man guarding the door who greeted me as "hey girl are you eating at the restaurant." I am a full grown woman. The man at the entrance tried saying something to me without even looking in my direction so I had no idea he was a addressing me. Then he processed to scold me, " hey did you not hear me!" No thank you. Also, Like many of the property owners in the area, they are illegally charging a fee to access the beach which is suppose to be public property and free with an open road access. Also, if you arrive by taxi you have to wait "under a tree" waiting for one to arrive and take you back. We waited a very long time to find one. Would never stay here but would def. Return to snorkel in the lagoon next to it.

This place saved our trip. We had just come from another terrible resort and boy was this place a…read morebreath of fresh air. Beautiful place right on the beach! We snorkeled for only $10 per person for the whole day and saw tons of marine life (turtles, rays, and fish). Everything was amazingly clean and the rooms were super cool. Staff couldn't have been more professional and would 10/10 return again!

Well after 2 days w out hot water the people here fixed it…read more Thanks a lot for that Great personal!!!!!!

A great place, especially for families with kids…read more These condo-style places are right at the beach. Although the beach here is sandy, there are lots of submerged rocks, a 15 minute walk up the beach brings you to good snorkeling territory. There's a kiddy pool for little ones and a bigger pool to keep older kids entertained. You can stock your kitchen at the Super-Ched market 15 minutes up the carretera. The restaurant has limited selection, but is inexpensive and everything is good. A bottle of Pacifico with chips and guac go down pretty nicely with the ocean view in the afternoon. The small village of Akumal is a 15 minute walk north. Tasty ice cream and yummy pastries can be found at the Turtle Bay Cafe. The city of Tulum is 25 min south, were you'll find Mayan ruins, bars and restaurants and tourist kitch. Just south of Akumal is Aktun Chen a "natural park" with caves, swimming in a cenote and zip-lines. We went for a week and didn't want to leave. We hope to go back next year!

Views are incredible. Directly on the private beach. Quiet, calm, relaxing, and beautiful!read more

My husband and I came here for spring break in April of 2024. We booked through cheapcarribean.com,…read moreand got a decent deal. The resort is located in Runaway Bay, close to Ocho Rios. We used Amstar for our transportation to and from the Montego Bay airport, which was arranged through cheapcarribean.com. Our stay here was great. They had evening entertainment such as a magic show, several musicians (pianist/singer, cellist, violinist), 6 or 7 restaurants, pools, and lots of fun in the sun. We stayed on the luxury adults only side, but would also venture over to the family side for some of the shows as well as for the beach (beach was much better on that side). We had a relaxing vacation, met friendly staff, and can't wait to visit again.

Absolutely horrible. The room had bedbugs. I reached out to them and let you let them know they…read more100% said they're not liable for bedbugs place really does need to be bought out or shut down.

We had an absolutely amazing experience at UNICO Riviera Maya! Everything about our stay was…read moreincredible, from the beautiful resort to the outstanding service. The food was especially delicious, and every restaurant exceeded our expectations. The French restaurant was hands down our favorite -- the food was phenomenal! A special thank you to Mario for all of his help throughout our stay. He went above and beyond to make sure we had everything we needed and truly made our experience even better. We highly recommend UNICO Riviera Maya to anyone looking for a luxurious, relaxing vacation with incredible food and exceptional service. We can't wait to come back!

Overall, we had a good stay and enjoyed our honeymoon here. The property is beautiful, the pools…read moreare great, and the staff was consistently friendly throughout our trip. The bars were excellent, and compared to many other all inclusive resorts in the area, the pricing felt very reasonable. The restaurants were also a highlight. There was a good variety of options, and we generally enjoyed the food across the property. My biggest complaint was the constant push to sell the membership program. We received calls to our room at 8 a.m. three mornings in a row asking if we could schedule a meeting to discuss membership options. It became frustrating pretty quickly. What really surprised me was that when I mentioned this issue during checkout, the staff member still tried to pitch the membership while I was actively complaining about how pushy the sales tactics had been. It was honestly a little wild. The only other downside was the main pool seating situation. If you're hoping to grab two chairs together, especially later in the morning, it can be surprisingly difficult. That said, the friendly staff, great pools, solid dining options, and reasonable pricing made for an enjoyable stay overall. Just be prepared for some very persistent membership sales pitches.