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2 years ago
horrible today placed two large orders which were not supposed to go to the for this very reason and the manager on duty sent Uber Eats to deliver to me and I don't even use my Uber Eats account for this very reason the people cannot even read the notes that are on file they can't even read the numbers that are on file I had an order for my son and his girlfriend. The literally did not come to me rather than the store manager sending the out together she expedited the orders separately I waited 40 minutes for the delivery driver after hearing nothing. I contacted him asking where the was. He then advised me he couldn't find the address. This went on for 30 minutes at which time I was getting a constant message from Uber that my order was going to be sent back to the store. I was trying to explain to the Uber driver that there were notes on file specifically explaining how to get where he needed to be as I was asking him where he was he failed to answer the question and kept repeating he could not condominium repeatedly as this circus was going on the second order launched out. I have been catastrophically injured in a car accident and cannot get into a motor vehicle and simply get these orders. Otherwise I would not be sitting here missing $400 worth of food. I asked him to wait as I was going to take a picture of what the outside of the building, look like he was unable to follow simple instruction, which was written down in advance nor which is exactly why I asked for the order to be transferred, and I was refused just as I sent a picture through from Google. I received a message, and this order was suddenly delivered perplexed because he was nowhere near the building then I received a second text stating order 2 was delivered yet I hadn't been contacted nor had the buzzer code been used and I had a spinal injury delivered to my door means my condominium door. I'm paying for Services. It doesn't mean I'm coming to you!!!!! I stopped using Uber and I only use Instacart. They support the clients much better. Uber is absolutely disgusting. They don't support the clients and it was Mary Brown's on not where I ever order from my only use Mary Brown's located in but they refused to transfer the order again for customer service so what I received was zero the orders ended up being put in the dirt outside number one put three large bags in order over $250 in the dirt and number two as I was trying to give number one further instruction texted me asking me if he should leave it in the door which I did not receive until much later. The lack of common sense is astonishing. That order was three large bags and $150 and he left that in the driveway in the and thank goodness for my who is fabulous. She had to go out there and retrieve all six of these large and by then the bottom completely fell out. I had no intention of taking them. I knew they were out there and upon trying to contact Mary Brown's they did not suggest replacing my They did not send any orders back. They did not call they said they would. They have left me without but they have my which is no matter what way you look at it and I'm a retired executive 30 years when a consumer does not receive the goods she has paid for a year either replacing those goods or giving that consumer a refund Mary Brown's was given 2 1/2 hours thereafter to return the phone call I have been trying to contact them for four hours and they will not pick up the phone and Uber is absolutely useless so I am out almost $400 with no food... I was just shocked it said to cross reference and assist your Uber driver by signing into your Uber account to help them locate where you are, which is what I did you look at it. The message was very clear. specifically stated I had a spinal injury from two motor vehicle accidents. I was unable to walk. I could not meet them down in the lobby. I would appreciate if they came up to my condominium and someone would gather parcels from them. They literally threw my food onto the road or in the mud as would have it, I've never had that happen to me before I have had parcels and food products left on the outside of the secured building, which ended up in the garbage if anything is not placed within your hands and it is a consumable item. It's not safe, but I have never ever in my life. Had somebody leave something to that degree on the street, there was absolutely no rationale behind that, shame on Mary Brown's on Wyandot for not sending out a re-order and or refunding me my money thaIs theft... Thank goodness thank goodness for my was a witness to everything and she had to clean it all up outside. I can't even walk. Both drivers as well as the on duty should be dismissed from their positions. The only thing that should've mattered this evening was rectifying that entire debacle. She found to return my call. She failed to refund me my money nor did she replace, any of the hundreds and hundreds of dollars spent and tip read more
3 years ago
Delicious food with amazing, good, friendly service. Fresh food will be back again. I'm so glad we got a good chicken place in the neighborhood. Will be back again and again. read more
2 years ago
