prompt and extremely knowledgeable and helpful. i had three appliances that needed attention. My clothes dryer he knew immediately what the problem was and fixed it . My clothes washer he showed me what the problem was, explained that it didn't have more than 6 months to a year left but that he could tighten some things up to buy me some time, works great now. my dishwasher he said was beyond reasonable repair and he spent considerable time explaining how i could remove it and have new one installed without expensive disruption to my countertop and/or floor (long story, when new kitchen floor was installed it was done in such a way that the dishwasher was locked in) . I only was charged for the dryer repair and that fee i felt was very reasonable. I highly recommend them. read more

Needed my microwave fixed and after 2 other companies failed to show up for appointments..the warranty sent Martone Appliance. They were prompt and very pleasant. He hardly laughed at us when he went up in the closet over the microwave and re-plugged in the microwave. Best appliance visit ever. Sure we will be posting on social media but don't care one bit. read more

Quick and correct. What more can you ask for? I have ahw warranty. Called yesterday they were here today on time . Bada bing bada boom

Desperate to try and fix and save my refrigerator freezer - they came out same day and were able to fix it within 20 minutes. Knowledgeable and kind, they practices social distancing (masks) without being asked. This is one of many times I have relied on Martone, Happy again! Diane M read more

I had home Warranty for my fridge, I called them and they got me this Tech. My first issue the ice box wasn't making ice and there was a leak. When he came out he started saying there was many issues with the fridge, that the water leak was coming from the door casket, I even question him bc the casket was like that for 2 years or more and leak had been for 2 months or so. He had told me that the warranty co wasn't going to cover everything. At first he didn't really want to do the job. Then I called the warranty company again and they got in touch with him and he ordered the parts but told me that I would have to pay $359 so I ended up paying. The fridge took a few days to go back to normal temperature, now a month later I called back bc there's still a small leak, he told me that he can't come bc of covid protocol. For me to tell them to get someone else, he could only come after the holidays. Now the warranty co. Says they declined to come. This company is not professional, they pick and choose what they want to do. They should be obligated to come back bc they did the first repair. read more

Do NOT use this company! They were at my house for 5 minutes, and I was quoted $689 to repair my microwave. I got a 2nd opinion from another company and the actual repair only cost $100. They refused to refund the $74 service charge for the inaccurate diagnosis and hung up on me. They told me never to call back. They are crooks. If I could give negative stars I would. It is really unfortunate when companies try to rip off families that need appliance repairs in this economy. read more

I recently had the pleasure of having Martone Appliance Specialists (Jim) provide information and service at my residence relative to my GE Cafe refrigerator, microwave and dishwasher. The company has always handled warranty related issues in a timely and professional manner. The Martone specialist Jim was extremely knowledgeable of all appliance matters and assisted in obtaining the proper parts and warranty related services dealing with all my issues. Thank you for your outstanding efforts!!! read more

My dryer just stopped working yesterday. I called Martone and they were able to send someone out today! The technician arrived in the time frame given and was able to figure out and fix the problem in about 30 minutes. I would recommend Martone for all appliance repairs! read more

I called Martone because one of the commercial dryers at my rental properties had no heat, and the other dryer would take no coins. Tim showed up on time the next day and fixed the coin issue at no cost. Tim said that the dryer with no heat needed a new coil, a door latch, and a new switch, which he then ordered. He came the following week to change the switch and told me I needed a 'new breaker'. I tried to ask specifics and he said that it wasn't getting 230 volts. Maintenance reset the breaker but did not replace it. But what Tim didn't tell me was that this was the reason all along it wasn't getting heat. Do you know when Tim told me this was the actual reason it wasn't getting heat? You guessed right. After he took my $400.70 payment and only after telling me I needed all of these other things. After he installed all of these other things, what I did not know was that, with or without these things replaced, would still not fix the 'no heat' issue. The ONLY thing that was going to fix the 'no heat' issue was replacing the breaker, Tim would eventually inform me. After a tenant did laundry shortly after the repair and told me there was no heat ,Tim then decided to explain the actual critical reason the breaker would need to be replaced in order to get heat, that is, an electric dryer, Tim explained, will actually still run EVEN IF the breaker is 'bad' but it will no longer generate heat..you be the judge. Is Tim an honest guy? Should Tim have told me on our first meeting that it wasn't getting heat because it needed a new breaker? Or was it ok to let me assume that I needed these other items fixed in order to fix the 'no heat issue', which I had requested the repair on? He let me know that bit of information after he took the payment to replace those apparently other minor issues? Tim already insulted me for questioning the sequence of explaining things to me. Told me there is something wrong with me and also got especially shouty on the phone and talked over me. He talked down to me, became very quickly defensive when I questioned hm, and he called me 'hun' - which is annoying to say the least. Then hung up on me. I felt deceived, so, needless to say, I will not be using 'Martone Appliance services' in the future! read more

I used them years ago and almost didn't call them again when I read the previous review, however, I did and am very pleased with the price and service I received. I called at 5pm on a Monday night and my refrigerator was fixed by 7pm. The cost was reasonable and the technician was polite and professional. This was the same service I received several years ago when I called them to fix the same refrigerator. I have nothing but good to say about the service and price. read more

Awful company, horrible customer service. They were assigned to do warranty work for HHGregg for our fridge and turned out to be absolutely useless, rude and unprofessional. Do not use them and do not pay cash to them, at least with the credit card you can dispute it. read more

Horrible service. Our Clothes washer was broke. Service tech came to our house to diagnose and repair the washer. He tells us he replaced several parts inside and not to overload the washer. We used the washer with a light load and then proceeds to break 2 hours later with the same problem. We Martone Appliance to notify them that they problem was not fixed. They proceeded to tell us what to buy and how to fix it over the phone. They did not fix problem and will not come out to fix it unless they charge us again. We paid them $211 for them not to fix it and they refused to correct the problem WE HIRED THEM TO DO. Rip-off. Do not use this company. read more