I purchased a Groupon for a housecleaning service with FastKlean. It was £29 instead of £99 for 2…read morehours of cleaning by two people, or 4 hours of cleaning by one person. For the price I paid, I'm not hugely dissatified, but this was not a top notch service.
The company was terribly disorganized throughout the process of booking the cleaning. They kept calling, texting and emailing both my husband and me to make the booking. After my husband had made the booking, they kept texting me saying we hadn't. The day before our cleaning, they called to change the time of the cleaning. When my husband called back, they changed it back to the original time. I found this really frustrating and unprofessional.
Our cleaner arrived almost 20 minutes late, and although we were booked for 8am-10am (thus, I assumed we'd have 2 cleaners), only one man showed up. If I had made any appointments for later in the morning, I would have had to cancel or miss them as I needed to be in the house to "sign off" on the cleaning at the end.
Our cleaner ultimately did about 3.5 hours of work, rather than 4, but to be fair, he had completed the service in that time. The quality of the cleaning is fine, but it's not exceptional. For instance, I had to specifically ask him to clean the top of the stove, which had been overlooked when he initially cleaned the kitchen.
I would definitely not pay £100 for this service nor would I recommend them to friends. While I accept that FastKlean may have been somewhat overwhelmed by the number of people who booked this service through Groupon, I ultimately think they should have been prepared for that before they offered the deal.