Absolutely disappointed by the lack of response and responsibility from Fredy.
In March 2020, we contracted Fredy and team to renovate our backyard. We had slippery tiles, an ugly pergola and sectioned garden. We had it replaced with an open space with pavers installed, an irrigation system, waterfall & few other small tasks. The initial quote was $15,000. First the positives - the team did a good job and in a timely manner. Fredy was cooperative while scoping the job and during the project. When I found any issues, they were happy to correct them without any trouble. From an aesthetic point of view, I didn't get much input and they moved plants in a haphazard way, they didn't take care of the kumquat tree when it was moved and dumped concrete all around it that it has practically died. And I'd expect that for a landscaping company, they should have been better at it. But this wasn't a biggie for us - Fredy helped convert our not-so-used space to a clean open space that we use regularly. And especially during the pandemic, it has been a blessing! As far as the work itself goes, I would give the team 4/5 .
Now coming to the disappointment. Towards the end of the job, the statewide lockdown was introduced and we thought that it was not fair to expect the team to be out and working at this time. We offered to make a partial payment, to which Fredy requested if we could make the full $15k payment as most work had been completed and there was only 1 day's work. We felt that was OK as they'd been pretty sincere up until this point and that was our BIG mistake! The next day I asked Fredy for an invoice and sent him a list of outstanding items. This included completing the irrigation system, completing the waterfall installation, building planters and building the grapevine trellis and other clean-up tasks. Fredy promised that his guys would be back once the COVID situation settles to finish the job. A few weeks later I had still not received the invoice. Few months after businesses started to open, I contacted Fredy and there was NO response! Several calls and messages later, he tells me that he had a new phone and didn't know who I was. At which point, he said he was fairly booked and could only get to us in October. October was at least a few months away but I didn't want to go through the hassle of finding another contractor and double-paying for this project. Come November, and I still have an unfinished backyard, no irrigation system, no trellis and a load of stones occupying my driveway!! Again, no response to messages or calls - I wonder if Fredy lost his phone again and my contact with it?!
These are terrible times and I definitely want to give him the benefit of doubt. But my experience thus far shows that it's more a lack of ethic and conscience than anything else. At the least, I should have heard back from him. I feel extremely cheated and disappointed. We were being nice and considerate and this is how we get paid! read more