Wonder if half a star is available. Came to get my records at 10:15 am. Was advised they'd be ready after lunch...at 2:20 pm my small file had not been touched. This is of course following many, many calls that went unanswered as well as emails. Their phone system is a mess. Had two people complaining about it upon my arrival. The results of a lab were emailed to me not password protected and without official request....talk about HIPPA violation!!!! The office is closing, surprised they stayed open this long...and seeing the other reviews...I'm glad I never met Dr. Cohen himself. read more

You know, I truly hate having to write a bad review for this medical practice, as I know how much negative reviews can affect business owners. Honestly though, I've had it with this office. Their extremely unprofessional etiquette leaves a lot to be desired and I'm hoping that they learn from these negative reviews and make adjustments accordingly. Dr. Cohen is a good doctor. He's a friendly guy and seems to be a good person. He's old school but thorough with his charting and medical history taking. He has also shown a cautious attitude and taken a proactive approach with me, which I find to be great. However, when a doctor answers his cellphone in front of a patient and the incoming call is not from someone in dire need of assistance, but instead from his POOL GUY that is fixing his jacuzzi and cleaning the tile grout of his pool, I have a problem. Come on! How disrespectful! I consider that to be unacceptable. He could've stepped out of the room, at least. Aside from that he's very brief and seems to always be in a hurry. I personally don't like that. On to the office... The receptionist and medical assistants, with the exception of the foreign MA, are both quite rude. I have known to be on hold with them for more than 10 minutes, and that's when I get lucky to have someone answer my call. They are extremely unprofessional, talking loudly about personal things in front of patients, etc. Last time I was there, when I arrived and cordially said good morning upon signing in, the receptionist didn't even look up at me to greet me. Really? They don't teach that in Reception 101 class? The wait is always ridiculous...I'm talking about at least an hour and a half before going in to see the doctor. It's really a shame to have to write so negatively about this practice, but they really need to know and fix what's broken! read more

This was one of the worst experiences I've ever had at doctor's office. My mom recommended me this place and I read the reviews so I was apprehensive. I should've listened to the reviews.... I was surprised at how easy it was to book an appt and from there... it's all downhill. Get to the office and immediately experienced the unprofessionalism everyone talks about. Receptionist wasn't at the desk, had to wait standing there for about 4 min when they all come out of a room laughing and clearly not ready to finish their lunch break no one even greets me. The NP tells me to sign in. My insurance info is hastily taken and when I went to pay my copay my insurance card was thrown on counter TWICE even as I would try to receive it in my hand. One patient thought she was special enough to go in and out of the doctor's office like it was her home and her 4 kids, yes 4, kept yelling and screaming and going in and out as they pleased. Even though I arrived first. Waited forever to be seen, more so to be given paperwork for blood work, and the worst came when it was time to get my results. My mother called because I was tired of emailing AND calling and getting ZERO response. And without even calling me to let me know they tell her my entire results with indications on what to do about them. I understand she is authorized to receive the results but if the actual patient has been tirelessly trying to get in touch with you wouldn't you want to answer them or even verify that their mom is the right person to get the results first?! I can't believe my mother called me back and gave me better customer service than this joke of an office. Never, ever going back. Finding a place that will actually treat me with the same respect I treat them. By the way, an endocrinologist deals with more than just the thyroid. FYI. read more

This office isn't so nicely reviewed so I was pretty apprehensive making an appointment. At the time my insurance limited me to a certain few endocrinologists in the area and Dr. Cohen's office was the closest so I had to make an appointment. When I first called Dr. Cohen's office I got an answering machine and I left a message. No call back. I called three more times before I received a call back. I was told Dr. Cohen was not available for another month so I had to make an appointment with a PA. The office is located by Norman Brothers and depending at the time you get there, the parking situation is a mess. Get there early, early, early! The office staff is okay. A little cold. Their office was in the middle of a small renovation, which the office definitely needs. The wait time was 15 mins on my initial visit and 20-25 on subsequent visits. The PA, Rafael, I met with was wonderful! He read my health history and really listened to all my concerns. He took every test possible and on my next visit provided me with a lot of answers to my questions. I was very happy with my visits with the PA. On my last visit I was given a referral and prescription to visit another doctor for a biopsy and Dr. Cohen's office was supposed to set it up. They never called me. I called and left messages inquiring about the appointment and no return call. I had 3 visits and I don't plan on returning. The only reason I gave them 2 stars was because the PA was wonderful and really helped me. read more

I had an appointment today and it finally cemented the fact that I have to get a new endocrinologist! The office is located in a big office park on Galloway and 78 right in front of Norman Bros. The parking would seem ample but actually the spaces are much smaller than a standard space and it's tough to find a spot. The office is kind of dingy and the receptionists are a little on the ghetto bitchy side. I began coming here on the suggestion of my OBGYN right next door (Shout out to Drs. James, Senemar and Pam Graham!), but this office leaves much to be desired. I've waited an hour and a half before to see the Dr. and considering it was for a routine SCHEDULED visit, this is unacceptable. When I finally saw the doctor he was a bit condescending and I didn't really feel he was listening to me. He went to go get a paper and then suddenly a nurse appeared out of nowhere and told me that I was done and to go to the front! I was like " Wtf! I wasn't done talking to him!". She asked if I wanted her to call him back but I was already turned-off. She said that he does that all the time to other patients and apologized for his rudeness. When I told my mom about the whole debacle she related that she had tried years before to get an appointment with him and it was impossible. read more

I've been a patient of Dr. Cohen for 5 years but I've decided it is time to switch. He is a good doctor but the office staff is horrible. They can be friendly if they're in a good mood but their overall demeanor is very unprofessional. I've heard them arguing with insurance companies from the waiting room and openly discussing private-patient information. On my last visit the receptionist was laughing with whomever would listen about a patient having to take Viagra and whether his condition was organic or not. The last straw was when she forgot to order my thyrogen injections and when I showed up, she didn't tell me she'd forgotten and gave me one belonging to someone else instead. A few days later she called to tell me to approve the release of the medicine with the company, so the one I took could be replaced. I have to go to an endocrinologist because I have thyroid cancer. Other patients are there because they have diabetes. These are serious illnesses and they require serious attention. The doctor may not be a bad guy but the office staff is terrible. Sadly, the office staff is responsible for most of the interactions a patient will have. I hope you read this before going. Good luck. read more

HORRIBLE... For over two months now since they announced they would be closing, I have been calling, emailing, faxing to receive test results from a biopsy to no avail. Talk about patient care! On top of that when I went to the office, they have a sign that Dr. Fili would have all records. I have called Dr. Fili's office and they won't have records until April. Hopefully my biopsy is benign because if they are not, I will be holding these doctors responsible for lack of communication and patient care. How irresponsible!!! Beyond frustrated read more

Not good. The receptionist is rude even when she mistakingly forgets to enter your appointment in the computer. Good luck getting a timely call back when you need a Dr. read more

Dr. Cohen is great, if you can see him. He has over the past year gotten two ARNPs and the last four times I have scheduled an appointment with Dr. Cohen, I have only seen him once. They don't tell you when you make the appointment that you aren't going to see the doctor even if you specifically ask for him. He is good, but I feel he has too many patients or may be getting to retire. I may start looking for a new doctor if the office doesn't improve. read more