This one star is for the office manager. I am filing a complaint regarding the office manager's decision to charge me for my massage appointment after I had to cancel due to a last-minute emergency. I received a call from my daughter's school that she was sick, and I immediately contacted the office before my appointment time to cancel. Despite the circumstances, the office would not make an exception and still charged me for the appointment. I was also disappointed by the office manager's response, which felt cold and unempathetic. She told me that I could bring my sick daughter in with my appointment which was extremely rude. I have been a long-time customer and am enrolled in the monthly auto-pay plan, so I do not feel this is an acceptable way to treat a loyal client. I would appreciate a review of this charge and the office's cancellation policy in situations involving emergencies. read more

This is an update of my prior 3 star review which I posted a few days ago. I received a phone call from one of Dr. Martin's support staff who sincerely apologized for the lack of professional courtesy that I experienced from the front office staff that precipitated my previous review. During that call she showed genuine empathy and concern for my feelings. She added that Dr. Martin would review his expectations of customer service with the front office staff to ensure that similar occurrences would not be repeated. I was gratified by her reaching out to me in this manner. I anticipate that my next visit will be a positive one and I've amended my rating to 5 stars. read more

Dr. Martin and his staff are the absolute best! I've been going here since I was 12 years old. I'm now an adult that will take my daughter in on occasion. Well trusted establishment with great service. read more

Had a very bad experience with Dr Martin. He cracked four of my ribs. I have been going to Dr Carpenter in his office for many years but Dr Carpenter has been out for some time now so thought I would try Dr Martin. read more

So much gratitude to Dr Martin for helping me with a bout of Vertigo. I almost had to cancel our vacation but he saved the day. Staff is wonderful and always smiling. read more

I have been having pain in my neck that radiates down my arm. I woke up with my middle finger swollen. He put me on a machine for 30 mins to relax my muscles and then adjusted me. My gosh my neck has never cracked so much! I felt so much relief. I had been in pain for probably about a month and half. I plan to go back for more treatment. read more

Working from home has caused me shoulder problems. I was referred to this place by a local group. My experience was nothing far from bad. Wouldn't call it horrible, but just not as it should have been. Not worth $85 for a heating pad and 3 minute check up that did nothing for my shoulder. My appointment was at 2pm, got there on time, filled out the new patient form and waited. 20 minutes later, i get called by the younger Chiropractor, not Martin. He checked my back (2 minute check) asked a few questions, wrote notes, then told me to go sit back in the office. 10 minutes later i was called, was placed in a bed face down, with a heating pad on my back, he said 10 minutes would be more than enough. I waited, 10 minutes, nothing... 20 minutes, nothing... 30 minutes... nothing, finally, 40 minutes hit, i hear the Chiropractor pass by and say " Oh damn,. that guy on the corner he has been there a long time now, lets get him off." (Safe to assume they forgot about me...) 10 minutes after that, someone assists me, tells me to go back to the front office... Calls me back 10 minutes later, to crack my back and neck, then called it a day. (If he reads this review, he will know exactly who i am...) Then they schedule another check up appointment, that costs another $85... Summary: 40 minute waiting, 40 minutes face down with a heating pad, then a total of 3 minutes with the Chiro... Did nothing for my shoulder pain, the reason i went, and the reason i told the younger Chiro that checked my spine. Not sure if they forgot about me because i look younger? For $85 not worth it. I have a heating pad at home my wife uses. Only reason i gave 2* is because the staff was nice. read more

After suffering a fall from a ladder in August 2022 that ripped my right shoulder, causing a trail of doctor appointments, exams, physical therapy, all while having perpetual pain, I was referred by an Ontario Fire Fighter to Martin Chiropractor. In just a few sessions, the skilled hands of Dr. Martin & Dr. Carpenter, and the healing hands of Jazmin, their massage therapist, I have found the relief that I thought would be impossible to have. The pain on my shoulder has decreased by about 50%, mobility is improved and my overall look in life has been renewed. Best of all: I'm able to sleep at night without pain. To top it all, the front office team is efficient, professional and friendly . I'd recommend them in a heartbeat!! read more

Yahaira gave my college athlete The best sports massage she's ever had! She loved how easy going and easy to talk to Yahaira was. She felt comfortable and left "feeling whole again". Will come back again. read more

Martin Chiropractic has been a blessing for my health. I have been coming here for 2 years now and have never had a problem or issue with the doctors or staff. They are very caring, nurturing and sincerely care about the health of their patients. Dr. Martin & Dr. Carpenter are skilled professionals that have been in the business of healing people and making them feel beter for quite some time. I know people are very discouraged to visit a Chiropractor, but you have to shop around. Spinal and nevere health is very important and you should never neglect your body. I am sure there are many other Chiropractors out there that are good and bad, but remember, they are not all created equal. Pinch nerve, muscle spams, headaches, pain in your feet, foggynes, or any injury etc., etc., Chiropractic heals you. You will be in good hands by the staff at Martin Chiropractic. read more

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Staff were not able to inform me that my insurance does not cover chiro, i was only informed immediately after the fact that i was seen. So i was charged in full. This is Despite my efforts of notifying the staff prior to getting service that I have a new insurance and there may be changes. I called first and informed them of my insurance change and I scheduled to come in the same day. When I went in, I gave the staff my new insurance card and info and notified them that it was changed recently. I waited in the lobby until i was called by the chiropractor, thinking i had no issues or problem with the new insurance, i went in. After i finished, staff checked again my insurance and i was told that its not covered and told me that i can Go and that theyll just call me. And now i have received a mail to pay for the full amount. Had i was informed beforehand that it was not covered, then i wouldn't have gone through with the service. I called the staff today regarding this. But they told me that it takes 1 -2 days for them to check if my insurance covers it or not. But i remember so clearly that she told me after i have finished with the service that it was not covered by my insurance, meaning she knew already that day that it wasn't covered or at least had an idea that it will not be covered. read more

Dr. Martin does an outstanding job! The first time I saw him I was a little intimidated but this man has such a gentle hand and has me back and able to walk and work out again. I cannot thank him and his team enough. He also keeps my family in proper alignment and happy! cannot praise him enough. Thank you, Dr Martin! read more

Best of the best service. Dr Martin is highly qualified and his staff is very knowledgeable, attentive and professional. You walk in with pain and walk out rejuvenated. read more

The chiropractors here got me upright and walking again. I'm 36 years old. I came in with assisted by a walker; came out walking on my own. I couldn't believe it was my body, my feet. Incredible. Staff is also incredibly friendly, and efficient; I have been in and out each time. read more

Friendly, affordable, and easy to book! I have finally given in to my sciatica pain after suffering for 3 weeks and relying on ibuprofen throughout the day. I have a huge fear of any dr visit and because of that, I can honestly say I look for any reason not to return. LOL. I'll justify it in my mind. The parking was bad or the office is too hot, ANYTHING so I would not have to go back. But I could NOT find one reason not to return. Dr. Carpenter was excellent and made me feel very comfortable, the ladies at the front desk were friendly and made booking an appointment super easy, AND THE COST. My Kaiser insurance did not have chiropractic services (they do accept it as long as you have the coverage) I paid out of pocket and it was so unbelievably affordable. And I have to add, the office was very well ventilated with AC and even fans in the room. Comfort is important and this office really checked all the boxes for me. After speaking with Dr. Carpenter, I had some therapy done to relax my back a bit (it was heaven) and I went back into the room for my adjustment. Everything cracked and I instantly felt better! Like pressure lifted from my shoulders. I'm a bigger person (more to love!) and I don't imagine it's so easy to work with my body type but he got it done! And after, a nice girl came and put something cold on my lower back and worked on it a bit. 10/10! I already booked my next appointment and ready to say adios to sciatica pain. read more

The staff are so helpful and took us last minute. They were able to see us on the same day and didn't make it difficult to be seen.

This is my 2nd time coming to Dr Martin. The first time was for my sciatica. I was always afraid to go to a chiropractor but Dr Martin explains everything and makes you feel less anxious. He is a great doctor and I recommend anybody in pain to come see him. He's a 10 out of 10!!! read more

My husband Will has been going to Dr. Martin for years. He suffers from excruciating back and shoulder pain from working on appliances all day, and Dr. Martin and his staff are the only ones who have been able to help him. Every time he starts to feel pain, he goes in for an adjustment, and feels like new again. Thank you for making my husband's pain go away! You and your staff are the best! read more

Great place. Got me in and with the friendly staff from the receptionists to the assistants to the chiropractor I couldn't be more happy. Looking forward to continue to do business here. read more

I'll be honest, I put off coming to a chiropractor for years because of my own nerves despite being told I would feel better. After pulling a back muscle I decided to finally come to this office to get relief. And I'm so glad I did, the staff is very nice and professional, and listened to my concerns and the doctors put my anxieties at ease. Dr. Carpenter did an overall check up and was very thorough in explaining what he would do. After the amazing heat therapy, I met Dr. Martin and he was kind and understanding as well. When the time came for me to be adjusted, it was very quick and the relief was immediate. It wasn't scary at all and I definitely will be coming back. read more

The office insurance biller is incompetent. After my friend and I had our first visit 5 weeks ago, we still haven't gotten a refund from the office due to them incorrectly charging the both of us on our initial visit. We both work for the same company. She charged us their standard $70 initial office visit because she kept telling me that my insurance copay does not kick in until my deductible was met because that's "what the computer said". I told her I went to the Chiropractor across the street and it has always been a $15 copay and no deductible to meet. I would still be going to that office across the street now except they no longer accept our insurance . Right after the visit we both called our insurance separately and both representatives called the biller. After they spoke, the biller said "our insurance did not update their system that day" but yes the copay should have been $15 but she needs to wait for the EOB claim to refund us the $70 each. This biller should have taken the time to call my insurance to inquire about my copay instead of seeing on the insurance website of a deductible and assuming that chiropractic care falls under that. But she didn't and took the "easy/lazy" approach to her job. Now, after 2 weeks since my insurance paid this office for our visits as there is a EOB payment, my friend called the office for the 3rd time, spoke to the biller and she said she will look into it and call him back. She never called back and now it has been 7 days after that call and still no refund nor a call from the office. There are plenty of other chiropractic offices to choose from as going here was not worth the hassle we were put through. read more

I very much enjoyed the attention to detail when adjusting various parts of the body and stretching or massaging based on what's needed, and in a way that can actually help your pain points feel better. I have tried various other places since I have been in the IE and had yet to find a really good place to go well this is it for sure . Thumbs was highly recommend and I literally had to wait over a month to get a session with her , so glad I did wait and most definitely worth it . I highly recommend her and will definitely be returning! read more

Friendly staff, clean environment. Dr. Martin was very knowledgeable and gentle. Thank you so much for helping with my back pain.

It's always been difficult for me to find a good massage therapist who works out all your kinks. Until now!! I suffer with Migraines, Rheumatoid Arthritis, Fibromyalgia and Cervical Dextroscoliosis so my joints are very stiff and inflamed. Jasmin at Martin Chiropractic is awesome. She gives me a hurt so good massage. The next day I'm able to move around better. Jasmin is super friendly so if you feel like talking during your time go for it. She even changes her calming music to 80's music for me. I get a massage every 4 weeks and look forward to each one of them. And you won't believe the price. read more

I came in with lower back issues which I've dealt with for almost two years and could not pinpoint exactly what it was. Tried acupuncture , physical therapy and they all helped a bit but not to much. I finally met Yahaira I've had 4 deep tissue treatments so far and has gotten significantly better. It's not 100% yet but when I went to see Yahaira I couldn't even workout without sharp pain. Yahaira recommended to get adjustments in between the therapy with DR. Martin so I did. Now I'm doing yoga, zumba, and working out, I feeling 85% better and still have a few sessions left . If you have chronic pain in a certain area go see Yahaira , she's simply the best and her work area is so relaxing. read more

Martin Chiropractic - Chiropractors Near Me - Chino, California

Dr. Martin does an amazing job. Four visits on two separate injuries. I remember the first time I walked in I was a little intimidated. But this guy has me back jumping on my dirt bike in no time. Thank you doctor. read more

My new favorite chiropractor! Extremely nice staff and super friendly even though I forgot my wallet! The Dr. was kind and friendly. I've been going to chiropractors for almost 20 years and I swear I've never been cracked so much and well. I wanted to try this spot because they have the table that lays you down, many do not. This is important for when I throw my back out and can not lay down. I will be going back! Thank you for your services! read more

Such an incredible stress relieving, pain reducing place. I've been going here for 5 years. Always greeted with a pleasant and happy hello. Dr Martin never keeps you waiting. He always puts you at ease as he assess your issue while listening to your concerns. He makes sure you are comfortably secure then quickly, firmly and competently goes to work on the problem. SUCH A RELIEF! I always schedule a massage after with Mayra (who's hands are truly gifted) just the perfect amount of pressure, always hits the right spots in just the right way! When I win the Lotto I'm hiring Mayra for my personal masseuse read more

FIVE well deserved stars for Dr. Martin & Staff here at this very clean and well kept office here in Chino Hills/Chino. I met Dr. Martin about 10 years ago while our son's were on the same little league team here in Chino Hills. At that time I was seeing another Chiropractor who I really was not happy with. But I continued to go to him despite his ok service. He is on Pipeline, and his name ends in sour, just saying So I decided to give Dr. Martin a shot. First of all he charged less money and did a far better job taking care of my sore area's and concerns. I went in earlier today due to an area on my upper back which went clear up to my left neck area and really hurt bad for close to 2 weeks. This was at 11:45 AM, it's now 5:30 and it feels SO MUCH better. Dr. Martin is a true Master at what he does and is great with his patients. The entire staff here is nice as well, I always deal with Johanna at the front and Noemi in the therapy area. They are both great at what they do and have been here a long time. It's very re-assuring to see the same faces. Thanks again Dr. Martin for working out the kinks as always. You're the BEST! Joe H. read more

The Doctors are very thorough & concerned about my back problems & progress after treatment ... they seem to be genuine and are very knowledgeable with treatments given ...!!! Highly recommend!!!! read more

My husband has been seeing a chiropractor for many years. When his chiropractor moved his practice out of the area he needed to find a new one closer to home. He went to Dr Martin for a routine adjustment and as a result, came out extremely messed up and crippled over, and in extreme pain. He now has missed a week of work and has not been normal since that visit. We have been driving him over an hour away every other day to see his regular Chiropractor. His regular Dr did x-rays and a few other tests to see exactly what the problem was. Thankfully the problem was discovered and he is beginning to slowly to repair the damage that was done by Dr Martin. Dr Martin never did x-rays or a thorough assessment before he start working on him. As a first time patient this should have been done! We have now spent several hundreds of dollars and loss of work because of the neglect of Dr Martin. We would not recommend him to anyone and regret ever going to him! My husband could have been paralyzed for life because of the poor treatment he received! . read more

Simply the best! Staff is Very professional. Dr. Martin is awesome ! Always sends me home feeling like new. read more

Martin Chiropractic - Always clean and welcoming. - Chiropractors Near Me - Chino, California

The Sciatic pain was unbearable. I walked in to see Dr. Martin he asked me all the symptoms that I was experiencing, he did various test, after the examination he detect the cause of the sciatica, he was precise on the diagnosis.......Finally!! After a few visits with Dr. Martin, Dr. Carpenter and therapy I can sleep better now. The therapist are very professional, and knowledgeable. I felt comfortable with the entire team. I no longer have to get up in the middle of the night to take painkillers. The office is welcoming, the prices are average, which by the way I became a member after the first visit. Overall I'm extremely happy with the treatment and services, im so grateful no surgery was needed as suggested by other Doctors. Thank you so much, I will continue to refer my family and friends. read more

I am pretty sure Dr. Martin made my entire body crunch like a Dorito but it was glorious. Clean facility that's fast, friendly and efficient. My kids love it as well! read more

They do extremities (hands and feet) and are nice. I don't remember the name of the chiropractor I saw when I came by (I don't think it was Dr Martin, it seemed to be a youngish chiropractor that also works in the office. I'd never been to this office before so when I called they just scheduled me and I forget the guy's name now). He was really nice, listened to me as I told him I had something going on with my foot, and didn't charge me for a bunch of new patient or back exams since I mentioned i have a regular chiro who was just out if town at the moment. I also mentioned my body is kinda more prone to inflammation and injuries bc I have an autoimmune disease and he seemed somewhat knowledgeable about that topic as well. He did an overall adjustment on my foot focusing on the outer side where the pain was, but unfortunately when he adjusted my ankle he did so by pulling on my leg and it flared up my sciatica for a couple days on that side. It also didn't relieve the specific pain in my foot unfortunately. [Two days later, I threw my lower back out pretty bad shoveling dirt. Not sure if it's related or not.] So now with my foot and back hurt I made an appointment to see my regular chiro at healthsource in mira loma, and in the mean time did a deep dive on google. I concluded I probably had "cuboid syndrome" and when I went to my guy, he said I was likely right, did a much gentler adjustment focusing on the cuboid and keeping my back safe (and later I went back for a spine adjustment as well). I'm grateful that Martin Chiropractic was a kind experience, but ultimately my specific extremity issue got fixed somewhere else. (My foot is like 30% better 4 days after the adjustment with my other guy, which is slower than normal but thats common for me). read more

My family loves Dr. Martin, and have been seeing him for years!! We see him when we need to get an adjustment for any reason. Getting your back and neck adjusted can be scary, He's great about explaining everything so that you feel comfortable. We always have a good experience with all the staff. I've had a great massage there as well!! read more

They really take care of you. I saw Dr Carpetner and he knows his stuff. And the staff is very friendly

Very disappointed with this unprofessional office. My husband came in & had a bad experience from the moment we walked in the door with the immature staff that made fun of patient's voicemail messages that they played on speaker. Dr. Carpenter was not very professional either and did not even have the courtesy to introduce himself when he came into the room. It was my husband's first time seeing a chiropractor ever. He rudely asked my husband "what's your problem?" My husband has bad head neck pain from a car accident but Dr. Carpenter didn't even seem to listen and proceeded to crack/"adjust" my husband's back & neck. He left in more pain than he went in with. Was very discouraged because I've heard lots of good things about Dr. Martin. Very disappointing. read more

Highly recommend this practice. Dr. Martin and his team are so friendly and personable. They are very consistent and I feel really good after each treatment. I really enjoy the pre- and post-session treatments. read more

I came in with lower back pain and it was almost 100% completely gone after my visit! All the staff was entirely friendly and everyone took their time with the initial exam, electro/heat bed and my actual adjustment. Dr. Martin was thorough and so great! read more