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Martin Bohnenkamp, MD

5.0 (1 review)
Closed • 7:45 am - 5:00 pm

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2 years ago

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Michael Cirigliano, MD

Michael Cirigliano, MD

3.9(7 reviews)
0.7 mi•University City

Although this and the Penn Medical facilities I've used do a great job medically and service wise,…read moremy rating is based on their CONSTANT late billing of their patients for "PAID" co-pays. I have used the Penn Sports Medicine facilities for over 15 yrs and this practice continues to this day. What continues to happen is months after your appointment, you receive a bill in the mail for your co-pay. But keep in mind, you won't be seen w/o paying your co-pay first. They are banking on you not having your receipt to dispute the bill. I've gotten ripped off by this routine at least 3 times over a 15 yrs period bec I could not find or did not get a receipt during my visit. Penn's billing department or system makes sure that you're not contacted before at least a 4 month period has passed. This has happened to my wife as well repeatedly over the years. And if you do not have "your" receipt, they simply do not have a record of your cash payment. So do yourself a favor and pay via debit or credit card or keep your receipts for at least a year because they will try you. SHAMEFULL

There is no better primary care doctor (who takes insurance) in the city. "Dr. Mike" is a great guy…read morewho genuinely cares for his patients. Once you get face time with him you have his 100% super thorough attention. That however is a problem when you are waiting to see him. Since he takes such good time with his patients, you tend to wait a bit. But it's worth it since the care he gives is incredible. Note, he is very thorough (Maude Lebowski would be proud) so you may end up going for some more tests than you'd normally get. But I trust him and his opinion 100%

Penn Family Care

Penn Family Care

1.7(47 reviews)
0.1 mi•Powelton Village, University City

I have been a patient at 3737 Penn Family Medicine for two years, and while my visits are usually…read morequick and uneventful, my experience today was completely unacceptable. I called around 11 a.m. to address a billing discrepancy regarding a student doctor and my insurance not covering services provided by students. Instead of receiving assistance, I was met with hostility from the receptionist, Keisha. She was argumentative, dismissive, and outright disrespectful. When I calmly relayed what my insurance company had told me, she responded with statements like, "I don't know what to tell you," and even accused me of lying by saying, "You're lying, that's not true." No patient should ever be spoken to that way, especially when trying to resolve a billing/insurance concern. I remained composed during the call, but the level of unprofessionalism was shocking. I escalated the matter to the Practice Manager, Joyce Summerville, and unfortunately, that conversation was just as unproductive. My concerns were not taken seriously, and the behavior was not meaningfully addressed. This experience has significantly damaged my trust in this practice. I will be filing a formal grievance. Patients deserve respectful communication and accountability when issues arise.

I have had nothing but issues working with the call center and the pharmacy. I needed a prior…read moreauthorization for a medication and they didn't send it for over 2.5 weeks and eventually gave up and filled it at their pharmacy. then the next month they only called one in and I spent i dont know how many hours waiting and going back upstairs and downstairs to get it and none of the doctors ever replied and no nurse practitioner able to do it either. the call center is not in the loop at all and i cant believe how many things have fallen through the cracks in my care.

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Penn Family Care - It is 1:08. I show up and this is what I see. What kind of unprofessional, ridiculous nonsense is this

It is 1:08. I show up and this is what I see. What kind of unprofessional, ridiculous nonsense is this

Penn Family Care
Penn Family Care

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Martin Bohnenkamp, MD - physicians - Updated May 2026

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