I have been shopping here for a couple of years. Overall, the experience has been reasonable. The staff is decent.
However, my recent experience with them left me with an unpleasant taste in my mouth. I shopped a bunch of stuff at this branch, went to check out. The cashier's name was Brenda and she was a white old woman.
To start off, there was no pleasanteries exchanged. You know, sometimes this happens, and you let it slide. Then, I took my stuff out of my card for check out. It included a bunch of small bags. Brenda checks out these bags and rather than handing it back to me or puting it in the cart, she dumps it in front of my cart. Then, she tell me, "I dont know how you had it. Whatever! Figure it out!".
That was strike no. 1.
Then, after I pay for stuff worth around $410, she loudly asks for my driver's license. For inormation sake, I ask her what is the Marshall's policy was on this. She replies LOUDLY, loud enough for 4 aisles to hear - "To make sure that your card is not stolen. Dont you think its a good policy for you?"
REALLY!!!!! Strike 2!
By now, I am pissed off. But i control myself and try to let it slide. I pay my bill and move out of the checkout line.
Immediately after me, a white lady came to check out her stuff. And dear old Brenda immediately asks her "How are you? Hope you had a good experience and found everything you wanted". By now, I have had enough and ask for the manager on duty. The manager who came to me was Ms. India. I relate all this to the manager. The manager promised that she will look into this.
But, after this, I am thoroughly disappointed with this shopping experience.
Put yourselves in my shoes and consider how likely is it that I will shop in this store again.
Let me answer this for myself - NEVER! read more
