I placed on an online pickup order from the Olean NY WM. This is the inedible leaf lettuce they…read moredecided to give me. I called asking for a refund; they said I'd have to go back to the store, park and go inside, show them the rotten lettuce at the Service Desk, and then they would refund my money. If I didn't like this option, I could post a review online, so here it is! (to their credit, they did say Have a Nice Day before they hung up on me).

Multiple instances of groceries missing from my home delivery and multiple instances of receiving…read moresomeone else's groceries. And they don't replace the missing groceries the same day. There is NO excuse for such sloppy service! I will be making them hand the groceries off to me and wait until I check that everything I paid for has been delivered. l suggest you do the same.

It's very sad that they have let this place fall into disrepair. The outside is crumbling, most of…read morethe doors don't work, dying plants in the benches, chipped tiles, scratched windows, weird homeless and drug people hanging around the empty place, and 99% of the stores are closed. They only have Kay jewelers, a tiny clairs, kohl's, a dumpy overpriced pizzs place with miserable staff, and jc penny left.

There's only four stores in the whole mall I'll never go there again. All they have is a Kohl's and…read moreJCPenney's at Kay's Jewelers and some creative creation thing there other than that all the rest of the stores have closed and you can't even access them all from any of the stores you have to walk all the way around it

I would just like to say that this Kohl's for the most part has always been friendly but today I…read morehad the worst experience with an employee she was very rude and nasty.

always mailing us discount coupons that we use! Very happy this place made it to Olean! Great deals…read moreon great items. Staff is always nice and helpful.

Granted, the mall in Olean has few stores, but to save yourself a headache and a lot of irritation,…read moreavoid this JC Penny store. The employees are avid racial profilers and think that anybody of color is a criminal. Recently, when my family and I visited the store for some back to school shopping. We had a lot of clothing, the deals were good! My father was trying on a shirt and happened to walk out of the fitting room. He was holding all our stuff. Apparently, they thought that he was a shoplifter because suddenly a group of employees and the extremely unfriendly manager surrounded him. They were not happy that he was wearing their merchandise. But they were trying to take away all the clothes we had taken time to try on in order to "hold them at the counter." My father was just waiting for us to get out of the fitting room so he could show us his shirt. Evidently, this was SUCH a complex situation that the JC Penny employees couldn't comprehend. The manager had an extremely irritated look on her face and was talking very slowly to my father, because she assumed he didn't speak English. I guess customer service is not their priority, although it should be considering the retailer is failing. Or perhaps they are just extremely anxious their blue collar jobs will be replaced by self checkouts and computers. I saw an elderly woman shopping around who also had a lot of things in her hand. She was walking along the same aisle where the register was. She obviously wasn't going to pay. But the male cashier just ran out from the register and towards her and abruptly asked "You want me to check you out." She said "No, I'm still looking." The cashier just rolled his eyes. So no reason to think I'm playing victim here. Word of advice: Just go to Kohls.

If you love to pick through weird old junk, this is a great place to meander. There's everything…read morefrom Army surplus, to old church pews, to overstock new glassware. I can't every begin to list the crazy variety of stuff. Everything is pretty reasonably priced, so come with some cash!

Very wide variety of new/old stock items, at great prices. It's worth glancing through this place…read more(if you have time) before you buy new from other locations.

The management staff is friendly and inviting, which trickles down to the staff that are the same…read more This store was tidy and clean. The front desk team member was knowledgeable and polite. I would recommend!

They have a nice mask policy and offer masks for people who don't have one. Also, the bathrooms…read moreare extremely kept very clean! Nice option to have in this area. This BJs store is fine- the only thing that makes it possibly stand out for me is that people may be friendlier because it is in a smaller community and it's not as congested as BJs closer to bigger cities. This particular one has a gas station with it which tends to be reasonably priced for the area, but the prices here have never wowed me when I visited.

Well this will be the very last time I shop at Big Lots in Olean N.Y…read more We buy a couch and loveseat last Friday, Oct 24th. we were given a bit of a hard time cause we could not get there Monday to pick it up. So the guy that we were dealing says ok, we will hold it till Tuesday. Went up Tuesday, couch was there but loveseat was not. So we go back today, because we were told it would be there, so drive an hour to find out no loveseat, order screwed up. this is just the biggest run around I have ever dealt with, Now we have to wait till they deliver it to us, wonder how long that will be. Big Lots is no more a store I will shop at C. Dewe Coudersport Pa

I've had no issues here. Nice staff, good finds, decent prices, pleasent shopping trip.read more