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    Marshalls

    4.0 (1 review)
    InexpensiveDepartment Stores

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    7 years ago

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    Kay Jewelers

    Kay Jewelers

    2.8
    (5 reviews)
    0.0 mi

    Kay Jewelers Watch Battery Scam A year or two ago I bought…read morea lifetime watch battery replacement plan for my Seiko watch from Kay Jewelers in Simpsonville for $20. My watch battery is dying so I drove 30 mins to Simpsonville on 6/5/26 to get a replacement. I get there at 9:15 but they did not open until 10am so I waited the 45 mins. I asked for a battery replacement and I was told that the former manager had left the company and had taken the battery tool with her. That was a while ago but they never ordered a new tool. Crap! But they said that the plan was good at any Kay Jewelers. So I drove another 30 mins to the Oxmoor location but they did not open until 11am. So I waited another 30 mins for them to open. When they opened, I was told they did not have a tool nor anybody trained to change batteries. They said I could go to the St, Mathews Mall location because they had somebody who could change a battery. Crap! So off to the next location and guess what, they did not have the tool either. This is not a magical tool, It's a Seiko watch and it's available on Amazon. I asked for a refund of my $20 and of course they would not that. Kay Jewelers is a big name, they have the funds to buy TV ads, surely they can afford to buy the tools for their stores! Sounds like poor management and an unwillingness to make good of the battery replacement plan I purchased. Bottom line, I want my $20 back, Else it's theft by deception. Greg Harrison

    My wife and I brought 2 of her rings to be repaired. One ring had to be cut off due to a swollen…read morefinger. She wanted the cut ring to be repaired AND joined to the other ring (engagement right to wedding ring). When we went back to pick them up, my wife was unhappy with the craftsman chip used. The combined ring's band was narrower than the 2nd ring we brought to be joined. We were also dissatisfied with the service we received while making arrangements to return them for repairs. We stopped by to pick them up today for the second time. My wife was satisfied with the craftsmanship of the requested repair. We were also pleased with the service this trip. This review is actually a follow-up on one I submitted after my first trip.

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    Kay Jewelers
    Kay Jewelers
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    Marshalls - deptstores - Updated July 2026

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