these people stepped in when I had a flood they were friendly efficient and completed the work in a…read moretimely fashion.

Would not recommend this company, the contractors that complete the work are great guys and did a…read morefantastic job. However, management and accounting cancel out this experience. I had a leak in my roof in January of 2026, I call American Restoration. They come out quickly, tarp the roof, and set up fans to air out the leak. They say they'll come back to pick up their equipment and get a test for asbestos so they can begin demolition of the leak. Weeks go by and I hear nothing. I call to inquire, they say they lost the sample and need a new one. No communication whatsoever. Finally, they begin work a few months later, they find crazy mold in our ceiling and say they will send pictures to insurance to cover the cleanup. Great. They finish the demo and say they will be back next week to patch up the hole in the ceiling. A week goes by, then another. Eventually, it is the end of April 2026, going into May and I still have a giant hole in my roof. I contact Angel, my project manager, multiple times throughout this, he says he is waiting on insurance approval to go ahead with the rebuild. I'm no expert in this but why would you begin demo without the go-ahead to rebuild. I say I will pay in advance to begin the refurbishment process. I call insurance, he says they haven't sent him anything. Turns out we hadn't paid our deductible yet so that's why labor had paused. Mind you, throughout this process I am given random quotes of costs of labor, and percentages I have to pay upfront in order for work to be done or paid off, all via email not any formal receipt of anything . Eventually, the roof is repaired after five months. Our deductible has been fulfilled, we leave Restoration to get their remaining funds from our insurance broker and believe the deal is done. Months later, it is now July, I am getting an email that I am about to be sent to collections for unpaid funds. For the Mold Removal back in March. I email back asking where this fee came from, the insurance already paid them for the interior. I call insurance again, turns out they never sent the Mold pictures to insurance so they were unaware of this process being done to begin with. My insurance cuts a check, a few days later I get ANOTHER email stating the balance is still unpaid. I have to tell them the check should reach them in a few days and if not then to contact me. I wake up again this morning and have yet another email stating another fee is unpaid and that they "miscalculated" what was due. I am personally very tired of this, and now have to direct them immediately to my insurance to deal with. Stay away from this company like the plague.

When our hot water heater suddenly broke down we initially contacted a few of the bigger plumbing…read moreservices in Albuquerque. We also contacted Lowe's about buying a new water heater from them that their contractor would install. Long story short: we couldn't believe how expensive the quotes were - especially when it came to bringing everything up to code (our old water heater was installed before the latest codes, and when we purchased our home in 2016 our home inspector never mentioned any code issues with it .) One company that came out to give us a quote added an extra $1200 just to bring everything up to code. A project we expected to cost about $1500-$2000 quickly grew to nearly double that amount. In frustration I posted the job on Home Advisor one evening... and in about one minute I got a call from Rick at R&R. What impressed me right away was: he completely understood what we needed, he agreed with me that some companies were overcharging, and he said he'd come over and look at the job the next day. And he did just that. His quote was thorough and fair, and we were happy to hire him. He returned with a second plumber and they worked quickly and efficiently to deliver and install a new water heater and make sure it was up to code. It was truly a pleasure to work with R&R - we plan to use them for all our plumbing needs in the future. It's wonderful to work with a professional who not only knows what to do but also cares about tailoring the project to work for the customer. THANK YOU R&R

I'm giving them 2 stars because the salesman was very nice and polite. He was friendly with my…read morelittle ones, which I always like. But I guess they don't like getting business or something because I could not get my damned quote out of them. They came by almost 2 weeks ago, and I asked politely no fewer than 5 times to get my quote. I was told that they would get it to me ASAP, but their definition of soon is very different than mine. Especially after they already went through the trouble of writing it up! All they had to do was spend 20 seconds writing an email. I guess that's just a bridge too far for some people. I took it as an indication of dysfunction over there after my second request, but I wanted to see what they came in at so I could compare it to the other quotes I got. This whole experience with them has been pretty ridiculous.

Absolutely incredible local business…read more We...along with the rest of the state...were in the midst of preparing for a nice cold spell. Firing up all the heating elements one by one. Lo and behold our radiant heating was not clicking on. We called around to the usual big names and they were all booked out for days or weeks. We remembered we heard a commercial on the radio foe Bosque and gave them a call. We were hesitantly optimistic. Lucky for us they had availability the next day! We were kind of worried that the quick turnaround would mean astronomical prices. Boy, were we mistaken! The gentleman arrived when he said he would and was communicative on his way here. He identified the problem immediately and told us what it would run us. It was a very very very reasonable price. He got it done and got out of our hair leaving the place cleaner than he found it. We now have this business saved in our contacts and wouldn't think of using anyone else.

We have used this company twice, once for a clogged drain and another time for a toilet…read morereplacement. Both times they were quick to respond and charged a fair price for the work. I definitely would recommend you give them a try.

we knew nothing about metal roofing but always wanted one as we live in an area where Spring winds…read moredo great damage to shingle roofs - because of a glowing review in their yellow page advertisement we asked Alex for an estimate - since the price was a very fair one we proceeded to contract for the work - and like the five star rating says WooHoo the experience was as good as it gets - in a single day the job was completed and we are now the proud owners of the VERY BEST ROOF in the neighborhood - all because we choose the RIGHT contractor for the job - so if you need a roof - you'll do yourself a favor by choosing Alex's Roofing and General Construction for the job

after putting a troubled roof on 91/2 years earlier I had leaks. Tim said it would take a team of…read moreroofers all day to fix and charged $2500. it was caulked jn 2 hours. I believe I was hugely overcharged for a roof that was badly installed to begin with. watch out!!!

On Nov. 4, I woke up to a furnace heating, but not blowing. I began calling for repair. I called…read moreLM, Lightning Mechanical - Paul Castillo, a supposedly local business to Elephant Butte. On Nov. 5, he chose to send me a substitute. I told this guy that he needed to FIRST check out my electronic master board - it had caused any and all problems in the past. Nearly 3 hours later, after who knows what, Dylan informed me that I needed a new board. When he left that day, I asked when he'd be back, he said about 11 am next day. Next day the 6th, around 11:30 am, I called to Dylan cell phone. He said "later that day." By just after 1 pm, I had a call from Paul. He proceeded, in presence of a witness who was with me, to berate me and told me not to call incessantly. Huh? I explained my ONE call, so Paul tells me that when they have the board, HE will tell me! The entire call was hateful and rude. On the 7th, upon leaving at 4 pm, I paid the LM invoice (excessively high price, close to cost of a new furnace) and furnace was running. I got up on the 8th, and I could tell the house was not warm enough. I checked and the furnace was no longer kicking on. I again turned off all power to the furnace, finding out I could barely get the furnace door off (because Dylan had put it on so cock-eyed I couldn't remove it easily.) I called LM to Paul and got recording... "we don't work on Friday." After no callback, I called another known HVAC company. I also stopped payment at the bank on the check to LM. The 2nd owner was at my house at noon on Nov. 9th, a Saturday. My furnace was fixed by him, and runs fine now. On Monday Nov 11, next was a text-only from Paul at LM, "check didn't clear!" asked me to pay. I was still mad, and not in a negotiating mood. ON TOP of screwing me around with children working on my furnace, Paul berating me on the phone, treating me like anything but a customer, he texted me a threat of what HE now needed to do. If Mr. Castillo does not want to do residential jobs, or really cares less about customers, sends them useless unqualified workers in his place, he should just reject taking those jobs in the first place. Leave the work to competent HVAC businesses who know customer service.

My heater stopped working. I was referred to this company by a trusted contractor (A&MSERNA…read moreconstruction). Paul answered his phone even thought it was after 5. He was polite, helpful and honest. He managed to squeeze me in and came by my house first thing in the morning. His prices were fair, he was professional and he got my heat on in under an hour. I would recommend this company to anyone who wants fast, reliable, honest service for a great price. Thank you again!

Had a great experience when getting my roof redone. Surpassed my expectations. Recommend highly.read more

At first I was not satisfied until I realized that it does not always go the way I thought. What I…read moreloved is how reliable they were. I did have a leak after completion, however they came out and fixed the problem. I have changed my review they really stand by their work. I would recommend this company. Plus they helped me with another problem that was not their doing. This is a great company

Very knowledgeable about the Aqua-Therm system. Restored the water pressure and proper water…read moretemperature to our system. Was on time, polite, and explained what he was doing and why. Price was reasonable.

Red Mountain worked on our Irrigation system and did a great job! We're still waiting on some…read moresolenoids that they ordered for our sprinkler controller but I'm sure they will arrive soon. A little more expensive than I thought but they did do a lot of work.

Did a great job on my roof We hired them just to do the…read moreroof n I asked if they know someone that would do gutters n concrete and stucco.. this contractor give me a price for the doing everything I really love what they did in my house definitely recommend to anyone thank you jrak u guys make my house look so beautiful now im happy

I used JRAK to complete a "seamless" gutter installation on our house. After waiting several months…read morefor materials to arrive, they came out and installed the section discussed in December 2021. After the first heavy rains in April 2022, I noticed a steady stream of water leaking from a seam in our seamless gutter. I called and was told someone would be out Saturday. No one showed up. I called at least a half dozen more times, no answer so I left messages. No responses ever! The leak has gotten progressively worse with each storm to the point where the sections of gutter are separating. Totally shoddy workmanship and unprofessional business!! Do not use!!!! S Banek