Tera at the spa gives the BEST massage!!! I took off one star due to the loudness in the ladies…read morelounge. I was trying to relax in the infrared steam room and could not enjoy it due to all the noise. I saw others being offered champagne and mimosas and I was never asked. I asked for one at the end and the hostess was kind enough to bring one. The ladies spa room was crowded the entire time I was there so I didn't get to enjoy the hot tub either. BUT despite those small things, the massage is what I was there for and Tera knocked it out of the park. She really has heavenly hands and was phenomenal. The hotel is old and our bathroom had some issues but it overall we have enjoyed our stay.

This hotel and property are the definition of southern elegance. Always seem to get upgraded when…read morewe stay here, last day we upgraded to a balcony room. The check-in and valet staff as well as the Bell staff are always very friendly and attentive. On our last day, the Bell stand went out of their way to assist us up to the room. Again, very friendly and helpful. This is a clean and safe property. It is my preferred hotel when I stay in downtown Mobile. I average around 100 Marriott nights a year around the world, and this is absolutely in my top 10 favorite properties and maybe in the top five. I wish the Trellis room (restaurant) was open for dinner on weekends, that would be my only feedback. Management does a great job ensuring the property is clean and safe, as well as ensuring well trained and courteous staff.

We decided to stay here for one night. Check-in and check-out, seamless since we used the Digital…read moreKey. The property offers plenty of parking spaces. The room was clean and offers a minimal feel and very "straight forward." The bed was comfortable and we were able to sign-in to apps on the TV without issues. I prefer a refrigerator and microwave but for this trip the refrigerator was enough. The only hiccup was no soap in the shower but we travel with the basics just in case. They do offer free coffee, cocoa and snacks for purchase. Nice stay overall.

I had a nice one night stay here while in town for work. The hotel is clean and modern, staff were…read morefriendly and helpful at check in. I liked the whiteboard by the elevators outlining some local favorites - which is perfect for people passing through. Overall a good experience, however the bed was not as comfortable compared to some other Hilton properties I've stayed in at the same price-point. Otherwise a very positive experience.

This place is amazing!! Clean showers; a dishwasher; a comfortable couch bed; the sink is separate…read morefrom the shower room; and lots of more cool stuff!!! My only dilemma is that the Continental Breakfast isn't perfect. Overall, this place is a 4.5/5, but I can only vote 4 or 5.

At one time this place was probably nice but , today, you can tell it has not been kept up. Carpet…read morewas old and dingy plus, it smells like wet dog or musky feet. The front door to the place doesn't close completely. The bed was not comfortable. When you sat on it you could feel the springs. The garbage can did not have a garbage bag in it. Instead they used a Walmart bag. Rather cheap, I would say.

It was a nice stay. Nothing spectacular, but it did the job…read more Stayed here recently for three nights as Wifey graduated from USA. Once a Jag, always a Jag. Anyway. Good downtown location. Plenty to see, do and eat within walking distance. Dauphin St is a block over and has all manner of good eats and drinks. Parking is in their private lot. It's gated, so you either have to grab a ticket when you check in or use your passkey on the Hilton app. Comp breakfast from 0600-1000. Not great, but hey, it's filling. Eggs, potatoes, either bacon or sausage, waffles, grits, bagels, cereal, yogurt. Coffee, tea, juices. It will save you the money on at least one meal per day. Rooms were decent. Clean and spacious. Staff were friendly.

As hotels go most can't get 5 stars, this one no different. The room was clean and comfortable,…read morebalcony excellent. Service and staff kind and helpful.

I went to the front desk at 8:30am on June 1,2025. The audit receptionist told me housekeeping…read morewould provide me with clean towels at 8:00am. I was willing to wait a little longer for them. However it was 8:30am and I still had not received fresh towels. I decided to email management. I did not have the manager's email, so I went to the front desk to ask. I asked the front desk receptionist Mark if Hiral Patel was the manager, because I saw the name tag on the wall. His response was very hostile and aggressive towards me. His response to my question caused me to feel that he would physically harm me. That is when I decided to record him. The only thing that I asked him was if Hiral Patel was the manager. Mark responded and said "That is the only person that you need to talk to tomorrow." He had no manners or respect for me. I then told him that I did not receive clean towels by 8:00am ; because that is when the audit employee at the front desk told me they would come. He continued to raise his voice at me and he also called Alabama Protection Agency to escort me from the property. The Protection officer was holding his gun holster, as I was in the hotel room preparing to leave, and also in the elevator. I thought that he may have wanted to shoot me. I was non-confrontational the entire time of this situation ( I have recording of every interaction I have made with employees and staff).

Nice place to stay. Nice decor. Full Breakfast including eggs and sausages…read more Air conditioner worked great and clean air in room Comfortable bed, bedding and pillows. Cool citrus shampoo, conditioner and soap. Close to Panda Express and other food. Big TV and fast internet. Check-in staff was friendly and helpful. Only negative was someone was speaking Spanish really loud below my window for an hour waking me up at 6 AM. I didn't have the air conditioner on over night and am on the second floor, so the windows don't seem to be very sound resistant.

The receptionist was very nice at check-in. Gave me an upgrade and allowed my service pet with no…read moreissues. Had all of the paperwork and she just made check in such a lovely experience. However, the room was dusty. It's obvious they don't deep clean in these rooms. Can be a bit of a turn off for most travelers.

I was in the Mobile area earlier this year on business and looking for a hotel for a three-night…read morestay. I checked all my hotel apps and found this Marriot Property that was highly rated and affordable for the price. The hotel looked newer and the rooms looked very modern and clean. Check-in was seamless and I found myself in a very large room. The room was set up perfectly for a business traveller. The room had USB and electrical outlets strategically placed so there were ample areas to plug in my devices. The wifi was easy to connect to and had a very strong signal, perfect for connecting through a VPN or Firewall while still being able to connect to my streaming services. The room itself was very spacious, well decorated and almost a full-sized kitchen. My bed was very comfortable and I had a good night's sleep every night I was there. The property has many areas where guests can socialize and connect on the first floor if they don't want to just stay in their rooms. The lobby was bright with an array of tables and chairs to relax and connect to your devices. The Fitness center was above average and had a very good assortment of fitness equipment including free weights, exercise balls and multiple cardio machines. You can get a good workout in the gym. The food served at breakfast had a good assortment of hot and cold items, healthy choices and of course plenty of pastries, baked goods and very good coffee. This was the perfect location for being close to customers, and restaurants and for travelling in the area and into Mobile. I would put this hotel high on my list for future visits to the Mobile area. The only critique I have is that the rooms are very large and the TVs in the main area and the bedrooms are very small.

Before covid Hilton was hands down the most customer oriented business I had ever seen. All over…read morethe country they were so awesome to their customers. Kind, professional, humble, and would see to it that your stay was comfortable and you would want to come back. When Covid hit man it changed them for the worse. Would love to see them get back to what they were before Covid hit. Went from being my first pick hands down to me hesitant to using them again. Hopefully they get back to what they were. They need the right big wig in charge that understands customer service

Anytime I come to Mobile for a meeting at USA, I stay at this Hampton Inn. Friendly…read moreEmployees and I know the rooms are going to be big and clean!! The lobby and common spaces have been updated, but the rooms are still begging for a refresh! I'm sure I'll be back here again soon!

It's affordable and pretty good, but far from the best hotel I've been at. The hallways smell…read morestrongly of some sort of chemical cleaner or something and it's rather off-putting. Check in staff were nice and check in was swift. The room itself was clean and comfortable though they only give you a minimal amount of towels and have the worst toilet paper imaginable. However, it has a good sized fridge and a microwave. If it wasn't for the smell in the halls I'd give it a 4, but my partner gets migraines triggered by strong smells.

Great location across from the college. Food establishments all around within walking distance…read morefrom the hotel. My room was large, the tv size was great, and allowed me to connect my laptop and PS5. The bed was extremely comfortable and the window had remote shades which kept it nice and dark in the morning the way I like it when getting rest. The front desk staff and the rest of the hotel staff were extremely friendly and made recommendations on where to eat and things in the area to do. There was a sports team from another college there and the breakfast crew kept everything full and hot while serving everybody.

Working the Mobile-Pensacola-Panama City route. I'll be doing a take on all Hilton Hotels that I…read morestay during my business trip. The Hilton Garden Inn was near the airport and wast for my co-worker to meet up before seeing customers. This hotel is an older hotel and dated and is due for an update. The room was clean, bed was comfy, no problems with WiFi, had dinner but forgot to take pictures of my selection and had a tasty selection from the Breakfast Buffet in the morning. Eggs to order, bacon is made to order, Scramble eggs, Pork and Turkey Sausage, grits, home potatoes, selections of breads and bagels, fruits and yogurt. You will not leave hungry.

We are traveling and just stay here for night, everything was good, clean place, great breakfast.read more

Great hotel and the closest one to the Cruise Port in Mobile, AL. They have a package for "Park and…read moreCruise" that covers your hotel stay for 1 night and they will keep your automobile for the duration of your cruise, plus they shuttle you back and forth to the port.

We stayed here a few weeks ago for a wedding and there were some nice things that we experienced,…read morebut the hotel overall was a letdown. First up, the good: the room was clean, our room had a nice view, and the location was great; it's within walking distance to lots of restaurants and bars and it's easy to get on and off the highway. The service at check in and check out was also very good. The so so: The beds were hard, but not altogether uncomfortable. The shower pressure was also just okay and it would have been a lot nicer if the pressure was better, but it's not a deal breaker for a trip. Now the bad: the service at breakfast and at the hotel bar was downright atrocious and remarkably slow for a fairly quiet weekend. It took us almost 30 minutes to get our drinks after we ordered them at the bar and it took almost 45 minutes to get breakfast on a Sunday morning, which is unacceptable. The service at the wedding reception was also very poor and disorganized as if the staff weren't used to serving people in large groups. The food at the wedding reception was very hit or miss as some people really enjoyed their food while others (including myself) had dry and hard salmon, which was unpalatable. This is unfortunately not a place that we'd frequent again and we'd look elsewhere if staying in downtown Mobile again.