I was looking for a hotel near the Albany airport to spend almost a week in for work. Since the Marriott Albany was the highest "tier" Marriott hotel near the airport, I selected it. Having stayed there once, I've selected the nearby Courtyard for my next stay, however. Let's start with the good. The rooms are pretty nice. They've been refurbished, so they have lots of outlets, nice fixtures, and the mattress is comfy. The temperature control worked. No real complaints about the room itself. I also appreciated the airport shuttle, which was on command and speedy both times I used it and even took me to a nearby restaurant one night. The bad: Other than the rooms themselves (which are the most important part), the rest of the hotel is incredibly dated and old. It feels run down. The website also advertises multiple restaurants, but it's really just one for dinner and one for breakfast. And even though I booked my room with breakfast included, no one seemed to know what I was talking about and only after my work travel agent called did they give me a single breakfast coupon, despite having booked five nights. When I used my breakfast coupon, they ended up burning what I ordered (French toast) and did not have enough time to make me a replacement, so I wasted it on a cup of oatmeal. I asked if I could pay extra to get upgraded to the concierge lounge, but they were unhelpful and said they did not take reservations or adjust reservations in person. After my first night, I let the front desk know that none of the streaming services seemed to work and if they could send an engineer up to my room while I was out for the day. When I returned back they still didn't work, so I asked the front desk and they said it was down for the whole hotel.The front desk staff in general were not super helpful, though at least one just seemed new. read more

I'm giving one extra star because of the clean room and *high end shower products. No, this review is for the front desk. One star and I have three fingers up, pick the one in the middle. I stayed at the Marriott for the week. First day I wake up and take a shower, I noticed I had the last pump of the hair shampoo. I walk up to the front desk and asked them to let housekeeping know I'm out of shampoo. Not a problem sir! Tuesday morning, no shampoo. I walk up to the front desk and asked them to let housekeeping know I'm out of shampoo. Not a problem sir! Wednesday morning, no shampoo. I walk up to the front desk and asked them to let housekeeping know I'm out of shampoo. Not a problem sir! Thursday morning, no shampoo. I walk up to the front desk and asked them to let housekeeping know I'm out of shampoo. Not a problem sir! Friday I check out. How was everything sir? I tell them I will never stay at this hotel. The next time I'm going to Courtyard. read more

Always a fun experience attending a conference, convention, event, or expo here at the Marriott on Wolf Road in Colonie. read more

Marriott Albany - Hotels Near Me - Albany, New York

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As someone who has traveled a lot for work over the past 20 years and is a Marriott Lifetime Titanium Elite Member, this hotel is solid. It is consistently very clean, well maintained, friendly staff, and SUPER comfortable. I am puzzled by the other reviews expecting lavish decor and dinging on odd points. This isn't an exotic vacation destination -- it's the Albany Airport Marriott. If confused, re-read the name. It does one main thing and does it VERY WELL: provide a clean, comfortable room with luxurious bedding so that its guests can relax before or after a flight, get a quiet night's sleep, and a nice breakfast to start your day. There is ample parking, including some that is covered (very appreciated after it snows). It's been nice enough that I go out of my way to stop here when I drive through the Northway/Thruway interchange when not flying. I've been staying at this specific hotel since 2008 and all my experiences have been the good. My most recent stay was Friday night. I will continue to happily return. Thanks for running a lovely Marriott. read more

The hotel is seriously dated and rundown with slipshod repairs, uncleanliness in some areas, doors and WIFI not working along with a front desk that was sometimes understaffed so if you called them, they would not answer the phone or would hang up right away. The two positives were the banquet staff along with the banquets they provided and the shuttle. The banquet staff was a symphony of precision and the shuttle was nice and smooth. The first room I was given was 247 which I can only describe at probably the worst hotel room I have ever been in: Dirty carpet, poor repair and paint jobs that still showed the work afterwards, shower curtain half hanging on. I tried to reattach it but it fell again. The shower spray nozzle on a cord was wrapped around the grip bar and could not be unwrapped--for some reason. I have no idea. You had to be a midget to use the it. The closet was very low too for hanging clothes and storing items. Drawers missing screws and off track. I wonder if the room was an accessible room because I did not need it. I tried to leave the room but was locked in. I had to call for help. Maintenance man seemed to blame me for the door not working and getting locked in room. He basically said I did not slam it hard enough when I closed it. It happened twice. Luckily, I was switched to room 445 but it an inconvenience after I had already unpacked. The new room was quite a bit better--cleaner, some chipping on door and paint along with substandard repair jobs. The only real negatives for this room, there was a stain on the sofa bed and the room was quite crowded and the layout of furniture did not make much sense. WIFI, locks to pool sometimes worked, both pools were dirty on the bottom, corners, and tiles. The first two mornings we had a nice breakfast with a coupon in a big dining room with big round tables. The last day since our group was smaller, we were in the across the hall smaller dining room which had booths and tables. A sign said seat yourself which I did. No one came and greeted me almost the whole time I was there until I was almost done eating, and then I was asked if I needed something. I had sat myself in a booth, and the lady who appeared that she was a head server did not like that I sat in a booth as a solo diner. No one guided me at my entrance. She made another older man with a cane move to a regular table. She waved her hand at me one time like I should be ignored which appears I did not follow her unwritten rules for the dining room. The buffet staff and their food were great. They served many of with some good food in a timely manner. Very smooth operation. Shuttle ran smooth too. This hotel does not match the Marriott name and the worst one I have ever stayed at. read more

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Tournament weekend so the hotel was probably not equipped for sold out service. No complimentary water in room or at check in for Bonvoy members. Takeout at the Chat restaurant took 40+ mins. Tired rooms. No ability to recommended local restaurants - "try Google". On the plus side heavy pours at the bar ;) expect more for $400 a night. Decent fitness room with filtered water and late day there was fruit which was gone for early workout. read more

Marriott Albany has super nice employees, they are definitely the highlight of this hotel. The hotel itself is need of a facelift, from its outdated hallway carpets to its outdated rooms, the hotel itself feels super dated. But when I'm here it's for work, not for fun, so I don't mind too much since it's clean and close enough to the airport. read more

Marriott Albany - Hotels Near Me - Albany, New York

Marriott REALLY needs to invest in updating this hotel. Starting with the positive: * Staff were friendly and helpful (special kudos to Janet, Farid, Sherry, and Asheik) * The Chats bar in the lobby and the breakfast buffet were varied and delicious. BUT... * I was literally unable to open the door to my hotel room. Others tried too, mostly without success. Ultimately, I had to recruit a member of the housekeeping or maintenance staff to accompany me to my door. That's nuts!!! * The fridge wasn't reliably working, and my food and beverage weren't sufficiently chilled. * The stairwells weren't marked well, and the two we tried didn't take us all the way to the lobby. Fire safety???? * Why is the concierge level dining area closed on weekends? Do they think that high-value customers don't travel then? * Why isn't there recycling in the hotel? read more

We ordered room service twice and paid cash both times, we even tipped them for walking up with our food and drinks. looking over the receipts, they charged us twice for Room Service, and one staff member double charged us for a bottle of wine and kept the remainder, While the younger gentleman pocketed our cash + his tip and charged it to my card on file. It took several days of contact with staff to get my refund. I still do not believe they figured out their math and refunded my full amount, but Yeshuah forbid I call them and have to talk to those people again. Again, be weary. About a five-minute drive into town and the locals are extremely unsavory and unwelcoming. read more

Tanim, the front desk manager, and Brandy, the stand-in, refused to change the channel from CNN. All day, the news chiron was full of agitational anti-Trump propaganda. If you support propaganda, go to the Albany Marriott. They're too busy indoctrinating their guests to clean our room. Day 2, I asked why our room hadn't been cleaned and why we had no soap. They said, "Whoops." Day 3: still no soap. Trainwreck in management, but A+ in Marxism propagation. read more

My job sent me to a conference that took place in the ballroom of this hotel. The lobby is very nice and the staff in the front desk were very friendly. The room itself was very nice, very spacious and clean. The lighting was not great and a bit awkward light placement. The bed was very comfortable with fluffy pillows and sheets. The room was a bit cold despite adjusting the thermostat. The continental breakfast that was served the next morning was not good. I didn't expect a five star breakfast but the coffee was watered down, the bagels didn't taste good, the only decent item was their chocolate muffin. read more

Don't check in here unless you want to deal with: -Dusty vents in bathroom -Breakfast not being free -Exterior looks old and needs a new look -A small bathroom that families have to squeeze into Trust me on this one, the only place that looks decent in the hotel is the lobby. This place is not a good place to stay. read more

Disappointing stay - second time this month I stayed here - both times I reserved a king bed...both times they put me in room with 2 queen beds. I nicely asked at the counter the next day (4 day stay) if I could be moved. The gentleman said we don't really follow the reservation because the king beds all go early in the day and I don't think we can switch you. I asked if any current people were checking out from king rooms that day. He told me they were but the rooms are reserved!!!!! He had just told me they Don't follow reservation and I HAD a king RESERVED for all 4 days. Also, they Coffee bar was left unattended for over an hour at 8am - must have staffing challenges. The coffee in the lounge on 7 is undrinkable. As a titanium Bonvoy member I found this Marriott Very disappointing. The shuttle guy was cool. read more

This place was probably state of the art when it was new but that was years ago. There have been some renovations but watch your step as you walk from the carpet to the tiles door way as the new tile was laid on top of the old. The windows may have opened at some point but now they are inoperable and the dust coming from the air vent is disgusting...filled with hair and feathers and lint. The key card lock is about 10% less effective than a NYC Metro Card. The door latch is janky and loud and you will hear your neighbors struggle with their doors as if they were coming in your own room. This is a $60 hotel at best but they charge double that. read more

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Close to every kind of shopping you could imagine, and restaurants everywhere. Parking is easy. Rooms are clean and big. Staff is great also. Much higher quality stay than the Holiday Inn we stayed at last weekend. Marriott is delivering a good experience at this hotel, read more

Dont book here-they change the rates higher even after you confirm it with the front desk staff. They could care less. John read more

Attended for a conference recently. Hotel is currently undergoing renovations, and it looks like this decision is timely. Staff was amazing, friendly and professional. They were incredibly organized and some of the hardest working staff I've seen in hospitality. They truly set a high standard. I have to knock off stars for the renovation situation. However will update accordingly on the next visit. read more

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The pits. One star because a) you have to n b) I love mobile check in/out/key. Old hotel. Dingy rooms. Stayed 2 nites, No housekeeping provided. Awkward parking situation. Poor lighting in the room. No light by the mirror. No ventilation in bathroom. The remote doesn't work for the tv. Can hear everything going on in the hall. Lobby is lovely, that's about it. Book any other hotel in Albany, you'll be much happier. I wish I did. read more

Marriott Albany - Exterior - Hotels Near Me - Albany, New York

Stay away from this hotel! The staff is terrible, our room was dirty and the hotel is as good as a Motel 6.

This morning, I went to the Albany Marriott for work. I attended an information session in one of the conference rooms at the hotel (Salon AB). The venue was ideal for a meeting like this. There were 140 people in the room but it didn't feel cramped. A continental breakfast was provided and it was very good. You know, sometimes these things are pretty sad in terms of eats, but the food was good. The Marriott staff were friendly and really good about directing attendees to the meeting location. As soon as I walked through the hotel main entrance, a gentleman approached me and helped me out. The tech configuration was well done, the AV set up was good and looked professional (no tangled wires or potential tripping situations). The best thing was the free parking at the deck, which is a short walk to the hotel. I found a good spot and got to the meeting in no time. The hotel is also close to the airport and easy to get to by car. From the perspective of a visitor going here for meeting, the Albany Marriott is a very good venue to hold a business meeting or conference. read more

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I stayed there for the 2nd time for an educational conference and the stay was amazing. We had a room with 2 full sized beds with the most comfortable bedding and pillows. I felt like I was sleeping in the clouds. I woke up each morning so refreshed and ready for the day. The room was very clean and we had complimentary items next to the beds. The lighting was awesome. We were able to order through our smart tv even in the wee hours of the morning and had the food delivered directly to us. Staff is very friendly and accommodating. We needed to stay an extra night and the staff allowed us to keep the same room. We were able to lock and unlock through the hotel app. Very secure. Incredible experience. Will definitely be back again. Thanks staff read more

I stayed here for a conference in March 2013. I booked a single room with a king bed and was given two double beds - no big deal but the switch seemed odd. The room was clean, fairly spacious, and had modern amenities (flat screen, mp3 alarm clock, etc). The good: -bed is comfortable -towels are soft -rooms are clean -close to lots of food/entertainment options The bad: -bathroom is small!! Cramped for no resason -foyers and elevators seem dated an could use a facelift The ugly: -parking is tight and the sign to find this place is tiny...if you're not familiar with Wolf Rd you can drive right by it without knowing All in all it's ok for a business stay but I wouldn't choose it for a personal stay. Luckily it's geared towards business travelers. read more

Marriott Albany - Hotels Near Me - Albany, New York

Good location, nice enough property. Wi-fi does not work in the rooms. read more

Great Marriott, been around for a while, but its always renovated and looking new. Was up in Albany for Siena move-in weekend, and it was really nice to be in the area. The moment we walked in, and were greeted by Rich, and he offered to help with our luggage, I WAS HAPPY. He was a really nice guy. Other standout people who made a big difference included Jina and Micah. Both were very accommodating, and more than thoughtful in their service-mindset, and all around great people. The rooms were great, the pool was nice and the workout area was spacious. Would definitely recommend, and return when in the area again. read more

Out of all the hotels I have stayed at this was by far the best for hospitality and great staff. I have been here three nights for a conference. The staff at the front desk (even as I type this sitting outside) always go out of their way to talk to me and others. They are so personable, happy and kind. The evening shift and overnight crew are who I have had the most interaction with and they are ABSOLUTELY wonderful. I truly hope that they are appreciated and rewarded as they are great! The day shift crew are just as good but I haven't had that much interaction as I'm busy in conference. Even as I sit here typing this the woman going of shift right now at 11pm from front desk made a point to chat and say goodnight while I sit outside! great staff great experience all around... Great job Albany Marriott for hiring some great staff! read more

Excellent hotel. I really enjoyed the stay. The room was very nice and clean with a comfortable bed. Breakfast was delicious and I didn't mind paying for it. Front desk staff was very friendly and professional. read more

Great location right off of Wolf road with lots of shopping and restaurants nearby. The rooms and hotel are nicely renovated and very modern. We had a bit of a noise issue, hearing the music from the lobby at night in our bathroom 3 floors up, but it wasn't awful. If you're jumpy you might get bothered by the sound of everyone opening their doors, too, since it sounds like someone is entering your room. Conference area was really big and clean. Overall a really nice hotel. read more

Hotel is clean and has all the amenities of a traveller will need and look for EXCEPT the food in the restaurant did not do well as the hotel. I ordered a Calamari, Salad and Soup! Calamari was very soggy, oily and greasy with a lot of breading not much squid. Soup was stale and could tell it was leftover and Salad was not fresh. Very disappointed for the price I have to pay. Hopefully Management will check their kitchen since it is not living with the Marriot Standards. read more

Moved to this hotel after a night in the Hilton downtown which was subpar. Back to plush Marriott mattresses which the woman has now got me hooked on. This room was much more spacious with a sofa and a king bed versus two doubles. Love the smart tv and ability to watch netflix, hbo, youtube etc. Check in was very pleasant and the woman at the front desk was a total doll, so nice! Looked like a nice lobby with bar and several patrons there hanging out on a sunday night at 7pm. Bathroom in the room was quite tiny which is odd since most marriotts they are huge. But I could deal. Loved the backlight behind the bed except for the fact that the bulb was going and nearly gave me a seizure with its twitching so I turned it off. Wolf Road has tons of restaurants and shops nearby so the location is great too read more

It doesn't like they put much effort into cleaning the rooms. There were hairs in random places and pee on the side of the toilet. I kinda want to hear the story behind that though ... Good thing I'm only here for one night. read more

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My sister requested adjoining rooms for our family coming up. To visit so that it was easier for all of us to visit. She was told it wasn't an issue. When she got there to check in she was informed we were unable to get adjoining rooms. The rooms she was given were down the hall from each other. We were going to make due but them one of the toilets wasn't flushing so we went downstairs and explained about the inconvenience it was all becoming. The lady at the desk was rude and gave us to rooms that were across the hall from each other. We spent more time having our family pack up to move rooms and use the one functioning toilet than we got to spend together. I The next trip that is planned will not be around a Marriott hotel. read more

It's pretty much your typical Marriott. My room was roomy and cozy. The bed was extremely comfy. It's very easily accessible from major roads. I will say the parking is kinda weird. When you drive into the property, it is not well lit at night and no great signage. I had no idea where to park. There is a garage across from the entrance, but the clerk advised me to park in the back and enter, and it was just poorly lit. The toiletries were a bit too earthy and masculine for me, but I appreciate that they were there if I needed them or forgot something. I'm going to say that FINALLY I have stayed in a hotel that understands the need for power outlets. There was a power strip attached to the dresser (see pic). Bravo! It wasn't awesome, it wasn't bad, it just was. I only spent a couple of waking hours here, and I didn't take advantage of any of the amenities. read more

Marriott Albany - Hotels Near Me - Albany, New York

In the past Marriott stays were nice. This place needs a lot of TLC. In town for an indoor track meet. Door key doesn't work after getting it fixed twice. Sink wouldn't drain. ( fixed quickly ). Then fruit flies coming out of drain. Maintenance Guy was really nice. Faucet has so much pressure it sprays all over you and the wall. Faucet is broken. Metal wheel fell off a heavy glass shower door. As I was showering. Desk drawer fell out broken as I was unpacking. 1 towel and wash cloth for 2 adults and 2 children. WiFi doesn't work 2 outlets didn't work in room desk area. Busy staff was ok. Rooms way below par for Marriott. Wouldn't stay again. read more

I don't really like posting negative reviews, but I had a bad experience at this hotel that dates back to June of 2010. The overall stay at the hotel was average (as I was staying in hotels 3-4 nights per week that year). The big issue was that I accidentally left my makeup bag behind in the room. The bag had my glasses, some jewelry and assorted other toiletries in it. When I called a few days later, I spoke with someone at the front desk and explained that I left my bag behind - and asked that they check with housekeeping. They said that they would and took my number for a return call. Fast forward to almost a week after my initial call, 6 or 7 follow up calls on my part (not once did anyone from the hotel call me back), I finally got a manager to return my messages. After being told during my 3rd or 4th conversation that my bag had not been recovered, I FINALLY got through to a manager that went to housekeeping herself and found my bag. When I went back to the hotel to pick it up (since I was back in the area and staying at a different local hotel), I checked the contents and it had clearly been "picked through". Anything of value was gone - including a silver necklace (that wasn't insanely expensive as none of my jewelry is). Management apologized, gave me some points and told me to fill out a claim form. Nothing was ever followed up on after I sent in the claim. Many months later I called the hotel to check on the status of the claim - all they did was throw me a few more points and that's all. So - be warned. If you stay at this property, don't leave anything of value behind. read more

Stayed here in Oct 2017 for work and had a bad experience with customer service from front desk staff which I wrote a honest review about on Yelp and Facebook. The hotel's manager did call to apologize and agreed it was an unfortunate experience. Once again I return for work and was booked for this hotel. Unfortunately I am having yet another unpleasant stay with this place. Arrived last night 04/22/2018 and was greeted by a rather nonchalant and indifferent staff at the front desk for check-in. This morning on 04/23/2018 at approximately 9:30-10am, housekeeping came knocking at my door asking to clean my room. I asked the housekeeper nicely to allow me a few minutes to get ready for work and to kindly return to clean the room in 10-15 minutes when I am out. After a long day of work, I returned approximately 10:40pm to the hotel to find my room with no housekeeping done whatsoever. The sheets dirty, no clean towels/washcloths, no clean or replaced coffee cups, nothing done! I called the front desk informing them there must have been a misunderstanding as my room was not cleaned at all today. Without any form of apology I was then told by front desk clerk, someone will be coming up shortly to clean the room. 5 minutes later I was called back from the front desk saying NO HOUSEKEEPING staff is available at the moment and the most they can do is give me a few clean towels. The front desk clerk never even bother to apologize it seem it was more of a "take it or leave it" situation. Once again I am reminded why I would never stay here by choice or recommend this place. This has to be the worst and most unapologetic poor service I have received. The staff here really needs to understand that, a guest being Caucasian or African American should have nooooo impact on how one is treated and served. This place charges $140/night and you have to fight for a king bed instead of double bed room (a battle I decided is not worst it). I am left with no choice but to make these experiences with the Marriott Albany location be known publicly as I have had very pleasant stay at other Marriott locations both for work and leisure and was never left to feel so unwelcome and unappreciated as a guest. read more

I have stayed at this hotel more than once. They often host conferences. The hotel is comfortable and the room was spacious. There is a restaurant in the lobby if you don't want to look for a place to grab food. There isn't much around to walk to. The staff was friendly and helpful. There is a mall nearby if you want to shop or grab a meal. You'll have to drive a bit though. read more

I came here for a workshop so I can't speak to the rooms. But the room we were in for our workshop was nice, it was large and held a lot of people. They provided us a nice breakfast with lots of coffee, left water on our tables, and pens with their logo which of course made it into my bag. :) . We were able to preorder lunch from the hotel restaurant when we checked into our workshop which was great. At lunch all we had to do was walk over to the restaurant and our orders came out quickly. They also had free parking which is always a plus. My only minus was that the AC was super cold. Which is really not a problem because I hate being hot, but it doesn't feel great when your sitting at a table for 7 hours. Overall it was a good experience. read more

I just finished a 2 night business stay at this property and was extremely satisfied. My stay began with an invite to their manager's happy hour. My business companion and I had a great time catching up and planning for our meeting the following day. The drinks flowed and there was plenty of warm and cold snacks for us. I believe we met every Mgr on the property and they were beyond friendly. My room was standard with a nice big screen TV and a comfortable bed. The concierge lounge was well equipped and again a friendly competent staff took care of us for breakfast and afternoon snacks. Their fitness center is great with plenty of aerobic gear, free weights, and machines. Best of all everything worked and it was clean!!! As others have mentioned this Marriott goes above and beyond to assist you during your stay. The fact that it's 5 minutes from ALB is a bonus. Lastly it sits right behind the Reel Seafood restaurant. If you like seafood go there it's great!! When I return to Albany I will surely stay here. read more

We are Marriott Platinum Members and had a very poor experience a few weekends ago at this Albany hotel. Had to wait after our check in time for our room even though we were told that, because we were platinum members, it would be only a few minutes to wait. They said they just needed to inspect the room. 30 minutes later my fiancé checked on the status of the room with the front desk and they seemed to have forgotten about us because a room magically became immediately available. However it was with 2 double beds, not a king. We asked for a king and they said there was nothing they could do. Putting a couple in two full beds, a couple who stays at Marriotts all over the country and is very loyal to the brand, is a bit absurd. The room was out dated and luckily we only spent 8 hours in there while we were sleeping. We both remarked on our way out that we will never stay there again. It's a huge hotel on a busy road with lots of attractions but there are better Marriott chains in Albany that we will stay in next time. read more

This was my second time staying here. I was in Albany for a conference, so this hotel made sense. The location was convenient and parking was free. The service was great and the rooms were nice. The concierge lounge was meh, but the overall service was great, which made up for the limited options. read more