My dog Luna stayed there a few times when we traveled to Brazil. It's for long periods of time and…read moreit's a safe environment and they take great care of the pets.

I just put my dog, Bella, in boarding for 3 nights at the North Van location. The staff posted…read morevideos daily to their YouTube channel, along with pictures on their Instagram. I'm addition to that, I got the room with the camera as this was the first time leaving my puppy (6 month old) on an overnight stay. The staff were absolutely amazing in answering all of my emails/check ins to ensure Bella was okay. They reassured me with videos and photos that she was doing well. My sister went to go pick Bella up since my flight was delayed, and Bella didn't want to leave! Rather than going to my sister (who she knows and sees almost every day), Bella ran back to the Jet Pet staff because she didn't want to leave! I'm so grateful and appreciative for everyone that works here for the efforts they all made to ensure Bella was comfortable during her stay! She can't wait to go back!!!

Really pleased with Raise the Woof doggy daycare. Their online sign up, assessment and booking…read moresystem are user-friendly and keep everything organized. My dogs love it here! Nora is especially great, super caring and hands-on. There is an area for quiet dogs, active dogs and an adjacent outdoor space for their to get a bit of sunshine and to do their business. Overall it seems like a happy place for dogs and they are well looked after and cared for. I also like that my dogs come home smelling like themselves. When visiting other dog care facilities, the smell of urine and or bleach was overpowering. Glad to have found RTW.

My little hazelnut loves raise the woof. The owner, Andrea is so sweet and caring. You get pupdates…read moreon social media as they post pictures of the dogs throughout the day, which is really nice! Hazelnut has also boarded here and has enjoyed it. She has met a lot of great puppy and human friends here.

OUR DOG WAS ATTACKED AND SEROUSLY INJURED UNDER THEIR CARE. AND A POTENTIALLY DANGEROUS DOG ALLOWED…read moreTO RETURN!! Our sweet, calm husky was attacked without provocation and severely injured by another dog at Dogtown by Dog taxi Daycare two weeks ago. She's almost toothless so she couldn't even defend herself. We have been trying to reach a resolution with them but they are refusing to provide us with details on the attack. They will not pass on the bill to the other owners and are only offering partial credit for future services. But since the other dog is still attending daycare, we feel like we can't trust them anymore to keep our dogs safe. If it wasn't for our dog's size and thick fur, the bite could have been fatal. A smaller, shorter haired dog would have had their throat ripped open completely. We have been asking them to at least let us know a description of the dog so we can avoid them in the neighborhood, prevent another dog from potentially being killed and get the medical costs ($1100) covered as well as a refund for the prepaid passes ($1600) we have with the daycare. All they can tell us is that a person unaffiliated with the daycare attempted to enter their private outdoor park and that agitated the dogs. Our dog was resting, lying on the ground and minding her own business when the other dog snapped and went after her. They say it was misplaced aggression and over excitement so she became the victim just because she was the closest. The dogs had previously met and interacted with no problems. They say that the other dog is in private training, will be kept separate if we send ours back but is still placed in a smaller group of dogs at the daycare. What's the point of an interview and screening if a potentially dangerous dog with a bite history is still allowed to attend? It could have been much worse consequences if that aggression was directed at a small dog or a child. At the first call, the daycare told us we needed to pick up our dog ASAP but downplayed the severity, saying it broke skin but she'd be alright. We got the call at 3:30 picked her up at 4 after they had cleaned up some of the blood. By the time we could get her seen by the vet at 4:30/5 pm until they could take her in at 5:30, she was still bleeding all over the floor. They got her into surgery and shaved the area to see the full extent of the bite. It required a number of stitches and was about 5 cm wide. It was a deep puncture that the vet said ruptured the muscle on her neck. Our other dog witnessed the attack and he has been shaken up ever since. Both dogs are still traumatized and now quite reactive to other dogs, something that was never an issue previously.

tldr: Contact the city about cases of incident from this place before you sign up…read more It's been just a bit over a year since our dog was attacked at this facility and since no real resolution was made I thought it was best to post my experience. Our husky was attacked while at daycare in this facility, she had been sleeping in the outdoor space and another dog freaked out when a person entered and decided to attack. This resulted in our husky requiring sedation and multiple stitches as the other dog went for her neck. After the incident, we tried to get in contact with a manager or higher-level employee to see what was going to be done moving forward. What we requested was to ensure the other dog was removed from daycare and to pass along the medical bill to the other owner. The waiver signed explicitly says that you are responsible for the medical cost if your dog hurts another, so this seemed fair. We were informed that the aggressive dog was not being removed, so we told them we were not comfortable keeping ours there and would like a refund for our existing passes. Regarding the medical bills, and refunds every person we talked to said we'd have to talk to a manager. We called and emailed over a dozen times for a month. Every time we got a hold of someone they said no manager was available, but that we would receive a callback. We would then wait 3 or 4 days but would never hear back. Finally, we made a post within some of the community Facebook groups and review sites warning other owners that the aggressive dog remained at the facility. We also informed animal control that an aggressive dog was being permitted to stay within the daycare service. Within a day the owner finally called us, we went back and forth about how we felt it was reasonable to pass on the medical bill. The owner did not care about our requests or how our dog was doing and was only concerned about the reviews. He then blamed our dog saying it was her fault she was attacked because she was a husky and that we shouldn't have taken her to the vet. Finally, we came to an agreement that they would sell the other owner discounted services and provide us with the money for the medical bills. They still refused to refund our passes or to remove the aggressive dog, but it was a step. A month after this, they finally provided us with a third of the money. They continuously harassed us about the reviews and promised the money was coming. When the review was not removed they cut contact and we never received the rest of the medical bills or a refund for the passes. After all this, we continued contact with animal control as they were working to see if anything could be done. We found out from them that this facility has a history of poor management. Including a dog fatality due to heatstroke, and leaving dogs in boarding alone overnight, which resulted in neighbours having to rush in and free dogs during a fire. We also found out that the same aggressive dog that had attacked ours ended up attacking another at the facility about a month later. Since the facility knew it was an aggressive dog and opted to allow it to stay the city has now decided to move forward with a more serious case. If you are thinking about putting your dog in this facility, DON'T. Even if you believe I am biased (which I am) I implore you to reach out to the city and inquire about their cases pass and active.

My dog Cloud , has been going in the day care sisnce he was a puppy. Now he is 2. Really enjoys the…read moreplace and excited to go everytime. A part of being a daycare my dog had training here and the result was fantastic. Mimi is such a wondeful person and has really good knowledge about dogs. Highly recommended .

Worst dog daycare I've ever used!! Not only is this "business" run inside the owner's own home,…read morebut they have had to shutdown at least once due to giardia outbreak. For those effected, some of the dogs may have gotten sick, having diarrhea issues or worse. Granted it was possible some else's dog had it, but what kind of daycare doesn't clean enough to maintain a clean environment for our loved ones. Don't count on your dog being able to be playful either. If there is any possibility that the dogs might play with each other and become a bit vocal, they are shutdown and put away in crates for a "time out" until their bad behavior is over. This more like a POW Camp than a day care of dogs. Leave your dogs here at your own risk! If they do something wrong, the owner will try to make you pay for damage from the dogs not being supervised and taken care of. Read that contract before you sign up and ask if you can view the areas your pets will be in. You might be able to at the end of the day, but that's so you don't see what happens during normal business hours.

Alana is fantastic with the dogs, knows how to allow them to play while ensuring they don't take it…read moretoo far, and has excellent awareness of what's going on with each dog all the time. The daycare is inexpensive, and she will even give tips on how to better work with your own dog if you ask nicely. She and Oz are an absolute treat, great people, and the opportunity they give for dogs to just be dogs is wonderful. Bring your pup by, let em frolick and play, and take em home tired and exhausted.

My dog enjoys it here and I love bringing him in. The owners are attentive and gives us updates my…read moreboy's day when we pick him up. They keep us updated on their feeding and toilet time. They're kind but also take-no-crap kinda poeple. Which I like, especially as someone caring for my dog, I want to make sure he's taken care of and protected. They also take photos and videos of the morning and afternoon crews that I love watching. The daycare dog Gus is super friendly and chill and loves to greet and welcome all the humans. Street parking is limited but I always manage to find a spot during drop off and pick up. Highly recommend.

Love Zoomies and the staff. My dog gets super excited to have her day at Zoomies. They also carry a…read morefull line of toys, games, and food for your pampered pooch. Need some training or agility? They've got you covered. Have a big dog that needs a bubble bath? They've got extra large wash basins to suds up your pooch The facility is clean (she never comes home smelling like dog) and she's always exhausted after a good day of play. I also love how they post pictures on their Facebook page of the day your dog had... now if they could only get that live video stream set up...!

My finance and I called Zoomies inquiring about their overnight boarding services. Everything…read moreseemed okay when we booked a night for our two dogs on Dec 31st for Jan 2nd. Later that evening on Dec 31st around 7 pm we received a call from Zoomies and were asked to bring our dogs in for a trial visit before they stayed overnight. We were asked to bring our dogs in at 630 am to 1130 am on Jan 2 even though we needed boarding services that same day at 1 pm. Today (Jan 1) I called the company and requested for a trial visit for today as we needed to know if they were able to board our dogs for Jan 2. Sammy the individual working called her boss and asked if we could come in today and we were appreciative of that as they were technically only open for the dogs that were already being boarded overnight and not for daycare. When I arrived at Zoomies with my 2 dogs I was then informed there would be a charge of $27 per dog for a full day visit. I was surprised and disappointed as this was never explained to us previously (the additional charges) and the charges were first mentioned when I was at the business with my 2 dogs ready to drop them off. I spoke to the owner Craig and informed him of all that had occurred and he said he would talk to his staff and offered his apologies. He stuck by the daycare rate and offered me no other options. Craig even informed me the overnight boarding option was new as of Dec 2014 and was for dogs that had already had a daycare visit. This was surprising for me to hear as this had not been mentioned on Dec 31st when we initially booked their services. I was unaware of the requirements for a overnight stay (i.e. the additional cost for a daycare visit). There was a huge barrier in communication here as well as poor customer service! We are extremely disappointed as we feel there were no other options made available to us as potential customers!

I can't even give enough stars!! We've had the pleasure of knowing Noelle for her expert services…read morefor approximately 7 years. She has always been available for us. Her daily rates are very reasonable considering the level of difficulty she deals with for our cat...(Miss Cleo), she's pretty mean, swats, hisses, etc. When we were still asking friends & family to help us, our cat was so stressed out by the time we'd get home. But now, even though she's so tough to handle, Noelle still brings her so much great care and sweetness. When we get home, our house is clean, the kitty litter is immaculate and our cat is groomed and happy! Noelle is more than a petsitter, she's a new friend for your little furry loved ones (sorry that's cheezy but it's SO true!!) :)

I'm disappointed to post this. We had emailed this business…read moreseeking daycare and training support for our two dogs. I explained issues with recall and some other issues. The owner replied that they do basic recall, leash skills, focus and more, and that they could accept our dogs. We booked them in. On the first day we got an email about how the dogs had done and a video of them at the beach. They were wet and tired at the end of the day. That was the only time they went into the water - all other days they stayed on leash while other dogs went into the water. The owner told us that young adult dog training was starting one weekend and that we could book to join it for around $250. We decided to go ahead and booked the young adult dogs training through their website. We got no response to our booking so asked staff about the training and never ever got a response. One day after returning home one dog took a pee on the stairs of our building. Either she hasn't been out for a toilet break or shewas very anxious. The last straw was seeing one of our dogs restrained with a harness at the front and one at the back on the beach walk. At home at the end of the day she was not herself and withdrawn and seemed upset. When we raised concerns we were met with defensiveness and escalating anger over email. The owner criticised our dogs lack of recall and over excitement. Our dogs do need some more training which is what we told them about and they assured us they would help with. It's also why we went to Noelles in the first place and it's why we booked the young adult training. Noelles provided no training, despite saying that they would, and didn't respond even we tried to book it. We paid for 5 daycare days for each dog and used four and have received no contact about getting money back.

Our golden retreiver Eddie was one of the first dogs Lisa interviewed when she first opened many…read moreyears ago. He is no longer with us but loved going to dog days. He would start to get very excited as soon as we went over the railway track. Our chihuahua Charlie now attends. The staff are wonderful and he has made great friends. Even with a Great Dane lol. Can't say enough about this great daycare.

I love this daycare and training studio! Lisa who runs the place is always so helpful with tips and…read moreideas on how to deal with particular issues, big or small. And the daycare has been my favourite place for my puppy despite trying a few others because I used to live too far away to come to the North Shore. They are so careful and respectful with the dogs, making sure they are in the right groupings, so that no one gets dominated, nervous, etc. But pushes them to expand their boundaries as well - no coddling. Just the right amount to keep the dogs well-socialised. They've won awards as best North Van daycare for several years I believe, and they are fantastic!