UPDATE: 4/19/2019 I received a call this morning from Briana Murphy of Marlin Leasing. She understood our position on this issue and was extremely helpful in getting it rectified. Their follow-up letter states "as an organization, we remain committed to delivering the best customer service levels possible and greatly value your opinion." I can attest that they do! Thank you Briana for the follow-up call and for demonstrating that our business relationship is important to your organization. ===================== Original review posted on 4/18/2019 We are a Business firm and have had a business relationship with Marlin Leasing for 9 plus years. We have leased a few copy machines and the financing has always been handled through Marlin Leasing. We have been pleased with the business relationship up until now. One of our leases is due to expire at the end of this month. We have been in contact with Marlin Leasing customer support to inquire about the buy-out purchase price. Throughout our communication over the last couple of months, we have had the opportunity to speak to a live person only a couple of times, all other calls have been met with "the person is not available." The customer support representatives have made us feel via email that our business is not important to them, and they apparently have no intention of trying to negotiate a suitable price. This is very unfortunate given our history. read more

I just got a lease with Marlin and in the short time Ive been with them its been a nightmare. I bought a truck for 18,000 and for some reason they are charging me 30,000. Plus I cant pick up the truck because I can't get the title to get it registered at DMV. They keep telling me its my problem. DMV told me they don't know what they are doing and I should cut and run. Don't do business with these guys. read more

I worked with a man named eric britton, of britton business machines, now Brittan Business Solutions. He introduced us to MARLIN LEASING to finance a Microsale POS System for a small business. --- BEWARE : signing the "delivery form" does not mean the product will be just be delivered to the programmers location for easy programming. It ACTUALLY MEANS: the business accepts delivery of the merchandise & gives MARLIN LEASING the right to start payments on the lease. The lease is paid monthly via AUTO PAY on the 3rd of every month. Our Lawyers have advised legally there is no recourse. However, in my case the POS purchased in DEC 2015 is still NOT functioning as promised 11 months later. I initially left a 1 Review on NOV 3rd 2016 and accused MARLIN of knowingly ignoring this "incompetency". Since then, within 24hrs. MARLIN has contacted the POS installer Britton & Eric has come to the business. It's now more operational and software is updated but NOT functioning as promised. Then today Nov 8th, I spoke to Ralph from MARLIN and he assured me he would again help me apply pressure to Brittan to get the system functioning as promised. He seemed heart felt and deeply concerned how small business owners were being hurt. I re-rated this 3, but if ERIC BRITTON actually does respond because of MARLINS PRESSURE, I will change my rating higher & call off my banks financial investigations into this relationship. The delivery form gives the LEASING company the LEGAL RIGHT to collect the money. The installer/programmer is PAID 100% upfront. And, there is no "over sight" into the decency & professionalism in making sure the equipment was actually installed & functioning as ordered. My hope is OTHERS STEP FORWARD, if Britton did this to you. read more

I was sadly dissappointed with the bait a switch routine . I had and still do have an above average credit score . I was told my interest rate would be at 10 which was really high comparing to other lenders . Then i get the 15% percent rate by that time i was in . My equity in the equipment i purchased was gone . I have payed ealy and in full to my obligation . I will not use them again . read more

This Four Star Rating is solely for Sharon Savitz. She Sharon Savitz is the person who made it a pleasure to work with this company. She courteously and professionally brokered a settlement that was a win-win solution for both companies involved. As for Marlin Leasing Corporation ; to quote Melissa K. (7/3/2017) " They back con artists and then refuse to take any responsibility for anything". read more

This company get a -10 stars in my book. - Read my update below which I added on 4.28.15 - changed rating to a 3. Jerry W. We just got a lease with this company several months ago. My first clue that this was less than top notch company was the letter I received when our account was set-up and the letter had the word "business" misspelled. That raised a red flag at that point. I am contacting the company who arranged this lease to express my concern to them not to put anyone else with this company. Now I have received 2 invoices with late charges and have now been on hold for 12+ minutes trying to speak to someone. I mailed my check from ABQ, NM on 4.8.15 which should have been ample time to receive my payment by the 15th. I just checked online and the average 1st class time from New Mexico to Pennsylvania is 2-7 days per the USPS. So my payment should have been received in time. Today, 4.27.15, I am mailing via priority mail my payment due on 5.15.15. I will have tracking to show when the payment is received by the lock box. If I have another late charge, I am writing to the Executive VP and Chief Sales Officer, Ed Siciliano of the Mt. Laurel, NJ office. Angry in Albuquerque. OK Day two. 4.28.15. I just received a call from the sales rep for my vendor who sold us our equipment. He was very helpful and agreed that it should not have taken 10 days to process my payment. I have been credited back my two late charges. The rep, Vince D., also told me that they have hired a new individual to oversee the payment processing for Marlin. Vince also said that 10 days is unacceptable, so they are working on more timely processing of mailed payments. I am now not angry in Albuquerque and will see how things go over time. At least, my contacting my vendor got results and I am very pleased about this. Thanks do DSI and to Marlin for addressing my concerns. Based on this, I am changing my rating to the middle. If Marlin does indeed do what I was told then should result in a good relationship between our company and Marlin. read more

Professional and Excellent customer service! Avellino was extremely helpful with an amazing personality. Thanks again Avellino!!!

I have worked with many banks for my loans but Marlin is my favorite. Sharon who helped me with my loan and she was very nice! I really had great experience with them. I definitely recommend them. read more

as an update, I was contacted Greg, AVP stating "I obtained approvals for ******* for both lease" this approval was provided with no new information. He also stated "I apologize for the confusion and frustration.". I upgraded the review since they did respond when this review went up. But it does little to correct the damage to my rep as a reseller in the fact that this impacted my customer and I personally recommended Marlin to my customer. I will definitely look to other options first when setting up leasing for my customers. To be Fair to Marlin I will include the full statement they emailed me "Again, my apologies for the frustration you experienced. I hope our focus and actions taken on Friday of last week off-set your feelings as stated on Yelp and Twitter, as we take these comments very seriously, positive and negative." read more

I was contacted by a rep of the company. We were eventually able to get on an auto pay plan. I've upped it to 3 stars because they did reach out to me and address my main concern. But I didn't go higher because it still took too much work to get on the autopay, some of the fees I had to pay were not made clear to me and seem a bit excessive, and (before I got on autopay) it wouldn't let you do a prepayment or schedule one... so you had to stay on top of it every month or face some headaches. read more

Probably one of the worst companies I have ever had to work with. I would avoid this company like the plague. You will spend a good part of your life waiting to talk with someone. They could care less about their customers. And, too bad I couldnt give a ZERO star read more

I spoke to Lisa today and she was very helpful. I have been trying to deal with some issues about returning equipment for about six months and she managed to resolve them today with no problem. She was pleasant and very helpful. My review is for her individually and not the company. read more

I echo all of the negative reviews that I have read about this company. I have tried for months to get things straightened out regarding a business account which Marlin is too inept to correct. The number of mistakes and misleading, frankly outright lies that I have been told by this company is astounding. I will never deal with them again and I hope that you choose not to work with them either. read more

Thank you Briana Murphy for taking care of us! Its been quite the experience but in the end, things turned out well. 5 star customer service read more

I recently have had wonderful interactions with 2 Marlin representatives, Rick Negrete and Brian Gellis. Their levels of professionalism and true desire to remedy the issues we were having was refreshing. Thank you and keep up the great work!! read more

Marlin Bank equipment leasing is awful. For a payment made 1 day late they will charge a late fee of $47.00. Many other leasing companies out there that are much better read more

This company is beyond fantastic! I have had my ups and downs while starting my new businesses and Marlin has by far stood by my side and never judged even when I was late with payments ... they just helped. The staff is readily available (even direct numbers!) read more

As other stated here, STAY AWAY from them! I wished I had looked up reviews before I used them to purchase some sign equipment. I asked before I signed the contract if I could pay it off early, she tells me yes but she'd wait until the lease is at least 2 years old past the highest interest time. Once I signed and asked a few months later I was told no it made no difference they just have one BIG lump charge for the lease. I got screwed. Also I have been on time on all my payments but one payment I guess I paid after 7pm the evening it was due and was considered late, A WHOPPING $50.00 late fee for being a couple hours late ON the due date. Yes they will screw you bad! I mad at the company that directed me towards them to Summa Printers. read more

Our company has been a customer for 3-years and not once have we ever had an outstanding balance til' the ending of our rental agreement. Ever since we have contacted our Sales Representative about buying out the printer we had been leasing. We had settled on a finale quote for less than $500 and not more than a week had pasted til we were told an additional $200 was added to the buyout quote for a late response! I had attempted to reach out to customer service about my issue and all they did was transfer me over to our Sales Rep. All we wanted was to close our account with the finale buyout quote that was honored to us but instead we are getting the run around by each department in this company. They would rather take all the money out of your pocket instead of help you out! read more

Do not ever get involved with Marlin Leasing. Their business model includes entrapping customers in a longer term than agreed to by losing paperwork, failing to return phone calls, bureaucratic red tape, dubious contractual technicalities, and claiming that they've sent emails that are never received. If you google them you'll see many other customers have had similar experiences. read more

MARLIN IS A DISHONEST, TERRIBLE SCAM. They are eager to sign you up for financing and decidedly less eager to send bills in timely fashion, allow you to access their services on the web, or give you ample notice to pay the balance each month before...surprise -- there's a late fee! They're so ridiculous that they changed the payment options on my account without notifying me. Do yourself a favor. Don't ever use Marlin. You'll thank me. read more

This company is the worst company I have ever dealt with. They'll send invoices a month late, then turn around charges you late fees. Even when the invoices are paid on time, the invoices will show a late fee the following month. I'm so disgusted with this company. Then their rep has the guts to say would you like to pay your late fees? Like what? 5 years of pure hell with these PEOPLE, getting rich by stealing money from small business. PATHETIC read more

I will agree this is the WORST company to deal online Account Management is a joke stay locked out more than you are able to get into it. Live customer service is very rude lies or no help at all They are quick to charge fees, or send you threatening emails or phone calls if you do not act within hours of it being sent, even when you attempted to make payments on time but their site was down or incorrectly processed your payment. Read all the other reviews Don't Just walk away from letting this company help you with your leasing needs, YOU RUN LIKE HELL !!!! Contract # 401-1762069-001 read more

Marlin is a shady equipment leasing company that provided obsolete equipment through a scammy merchant payment processor, and of course refuses to upgrade the contract on something that will continue to work. Always be sure to price things out on eBay or other equipment providers, lest you be taken for a ride & wind-up paying monthly for junk that has no use or value. The only black mark I've ever had on my credit was when I walked away from a bad lease on a useless point of sale machine, wish I'd done my own research rather than trusting the merchant solutions company and paying a steep price for what I assume was their shady kickback deal with Marlin Leasing. read more

Continues to try and collect property taxes years after equipment is paid. Claims it is from previous years, but can not tell me which years. These people are THIEVES. Horrible customer service, when you call to clear up the matter if you will not give them payment information they will not talk to you. RUN AWAY FROM THESE SCAM ARTIST read more

After leaving the review I was contacted by a Marlin representative who resolved my issues and gave me a credit for the hassle.

So Spectrum conned me into a contract with these people. Marlin has us now stuck in a 4 year contract paying $6200 for 6 phones that would have cost $129 each ($774). And that is not including all of the extra fees and "late charges" which will end up being over $10,000. Should I have read the contract I was signing more thoroughly and not just listened to what the Spectrum rep was saying? YES... Should I have done more research on this company, the equipment, and what Spectrum was selling us... YES... But it is completely ridiculous that there are NO terms in the contract to ANY benefit of the consumer. It literally states that everything is "as is" and there will be no returning of the equipment because they have already paid for it and even if something breaks not being our fault, they will still not help us. It is extremely sad that you can't trust businesses anymore. They don't make enough money being honest and having integrity. Now I have no choice but to have a lawyer look into this. Because this is ethically unsound and should not be allowed. read more

To start, I am a small business owner, and have excellent credit. My first lease with them was for security cameras at a rate of 12%. I paid it off early and it was an expected transaction. My second lease with them was for a POS system. I stated i would use them, if I got a more reasonable interest rate. They gave me 7%. They explained there would be a document fee of $129. I asked about early pay off, as I did last time, and they stated that I could pay it off early. The fine print apparently states that you are to pay the finances for the entire time even if you pay it off early. It's well hidden, I still can't find it, and certainly never verbalized. I called to get my pay off amount and there was $1494 discrepancy. They couldn't even tell me how much was paid to my vendor without me insisting on it. They then ask me if I would I like a new copy of my contract. Well, my response is.......here is a new copy of YOUR contract. I will NEVER recommend you, nor use you again. No wonder you have 2 stars. read more

Hi: I think I should share this so that others don't make the same mistake. I got a lease with Marlin Leasing. I sent an electronic payment thwogh Well Fargo on the 22nd of the month (Estimated arrival no later than the 29th) and they wanted to charge late fees because they claim they got it on the 5th of the next month, they finaly waived the fee off, I hope I don't have to deal with that one again. They do not offer electronic payment either, so you have two choices, pay by check or by phone, if you pay by phone they charge you a $10 fee. I hope this helps someone out there. Just to add to it. Second month in a row. Now I sent the payment on the 19th of April (Estimated delivery no later than the 26th), it is the 30th and they claim they have not received it yet! I have proof from WF of the days I have sent the payments. Stay away! read more

I have had the same issues, my payment is due on the 25th and no matter when we schedule the payment with the bank bill pay, it is always late. what a racket, you would think they are holding the check and not posting it. I requested a summary of my account to reconcile and was told "No, I am not giving it to you, I am telling you how to do it." then I had insurance charges that took them 4 months to remove but they did not remove the late fees for the invalid charges. they are very unprofessional. I am suprised they are able to continue in business with those kind of practices. read more

Total Scam! First they charge you a late penalty if you don't how some how manage to get their bill, cut a check and then have them receive it all within 2 days (Strange how there is no postmark on their bills for you to know when they sent it). And t hen they charge you interest on the late payment and TAX on it as well! My equipment hasn't worked in years. The vendor refuses to fix it. Why should they when Marlin keeps collecting? You see Marlin has no liability if the vendor that sells you the equipment doesn't do their job (they "are not responsible" for vendor negligence). So vendor makes off getting payments from Marlin for selling you non functional equipment. A perfect scam. Stay clear and Just by a Nest cam if you need survellience cameras. read more

Where do I start! 1) No matter how quick you pay your payments, most of the time you end up being late and you get an astronomical late fee added to your balance. 2) Customer service is rude and they all have attitude problems. 3) We have had over 15 leases with many different lease companies in the past 20 years which all have been dollar buy out leases. we have never had any lease company ask for the final ONE DOLLAR. it is basically a formality.. My lease with Marlin leasing was a five year Dollar Buy out lease. Last full payment was sent in March of 2012. Suddenly, in May of 2013 we receive a bill for approx. $160. we call in and we are told that the buy out was not paid. Therefore we have accrued a late fee. After more than a year later they suddenly decided to charge us approx. $160.00 as a late fee because the final ONE DOLLAR was not paid. We never received a bill for the final ONE DOLLAR buy out either. when we called in we were told that's how it is and we need to pay the late fee. 4) The original lease broker who wrote the contract over 6 years ago will no longer deal with them either. 5) We receive MULTIPLE automated calls EVERY DAY from Marlin Leasing claiming that we have a past due balance. Our phones are being answered by our customer service personnel and this tactic makes management look bad to our employees. We have since restricted and blocked their number so it will not ring through. They also have the worst reputation on the internet. read more

I have been in business for 50 years and this is the worst leasing company I have ever dealt with. Terrible customer service. They would not pick up equipment but kept trying to bill us. These people, in my opinion, are not honest and disreputable. Do not use them. They are not honest! read more

I am leasing a spin duct system..I have got behind a couple payments to be honest, but still make the payment when I have the money... They seem not to care about anyones financial life.. They have sent me a letter of threat saying they will take legal action if I do not pay...(like I haven't paid them) This is the 1st time I have put a 1star up of any company. I am not a critic of any sort, but be ware of marlin. they are very nice at 1st before you sign the agreement, then it gets ugly later.. read more

It's sad to see reviews of people being sucked in. We received a random letter about our 'application for equipment financing'. Funny thing is, we never applied for anything. Faded photo copy on poorly folded cheap paper is your first clue that their reputability should be questioned. read more

After Marlin chased me to do more and more financing with them, and after being an excellent customer of theirs for years, I called asking for some accommodations due to recent changes in the bottom line of my business. I stated that I fully intend to meet my obligations, and even offered to prepay a significant portion of the loan, just to be able to work out a new payment schedule with them. They refuse to even discuss this with me, saying (quoting their rep verbatim) "if you unable (sic) to meet those payment obligations, the account will be handled by our collections team". This, for a company that claims it is "committed to the delivery of quality credit products to small businesses with exceptional customer service and convenience, one customer at a time". Take it from this one customer (and based on the thread below, it seems there are many such one customers): Stay away from Marlin Bank. They are heartless. Gabe N read more

One Star is the Lowest I can Go...Unfortunately!! Not impressed with Marlin nor their sales representatives in New Orleans, LA (Unicopy). Someone in our company was coerced into leasing a Toshiba e-Studio copier which has been a nightmare for 5 years. Rather than looking out for us as the customer, we were sold the worst quality copier with an expensive service plan and bad loan customs from Marlin. After reviewing the costs of these terms, we could have bought 5 copiers outright! The terms of their lease was over $50k and we could have bought a new copier for just over $10k. I guess BUYER BEWARE AND SHAME ON US. But everyone should know about this company and their sales representatives prior to signing on the dotted line. This copier was probably out of commission at least a fourth of the time during this 5 year periord. Bad print quality, loud clanks and bangs, always waiting on parts etc. etc. etc. Personally, why would a good company knowingly endorse and sell their customers such bad equipment? Commissions! Hence why we paid almost 5 times the amount of the cost of a quality copier at the end of the lease itself. At the end of this fiasco, we actually had to store their piece of junk equipment at our office for FOUR months as THEY REFUSED to accept payment to payoff the final 3 months of the lease and accept the equipment. They refused to work with us albeit we wanted to payoff the lease just to be done with them!!! Also, their "agreement" is very one sided and makes the customer responsible for refurbishing their equipment. Which, I'm sure, we will get popped for some cost for their inadequate and poor quality equipment.Pretty sweet deal eh? For Marlin and their sales reps of course, not for you, the end-user (hence the good reviews by their sales reps). Avoid leasing from Marlin and/or their authorized sales reps at all costs. ++++++ Update: Still getting invoices from Marlin for taxes on their owned equipment. Two years after we boxed it up nice and neat and sent it back to them! read more

Some guy named Ernesto is calling me in efforts of finding someone I haven't seen/talked to for over 4 years! When I asked how he got my number, he said it most likely came from a comprehensive report (aka- they purchased a list of the intended contacts neighbors or old phone records to cold call strangers while looking for someone they have done business with. (WTF? how is that NOT illegal). He insisted on asking where I could find the 2 people he was looking for, and If I had their contact information. Even if I had it- I don't agree with their business practices and I am on a Do Not Call list. read more

5 years for tap water, should have stayed with my water company and didn't realize I had to buy this machine that has never been serviced, only thing it's good for is watering the plants read more

Terrible. They send the invoice late and then charge you a late fee every time. How do these slime balls get away with this? Think its time to call the AG in their state. If enough of us complain we may be able to get a class action against them. read more