You cannot trust this company to actually provide the item you've purchased, or to respond to emails. Their website and online presence looks great, but unfortunately, their practice is unethical. This company is a sham and you are better off finding another vendor for cat toys. Shame on them! read more

Called for a price quote and explained we had a 62-pound Golden Doddle that we groomed once a month. She quoted us $70 -$80. Was told 2-3 hours for grooming. 5 hours later picked him up. The charge was $130 cash. I explained what we were quoted and her reply was, "That's the going rate". She was very rude and walked away. They butchered his beautiful, once, flowing tail. Will NEVER go back again. read more

I took my new rescue, Sam to Marlenes. Another great job. Thanks. I really appreciate you booking him in so quickly.

My Standard Poodle has been visiting with Marlene for almost 2 years. she loves Marlene's and I love the way that Pepper looks every time I pick her up!! read more

I would not bring my dog here. To a place where the OWNER won't even accommodate or apologize to the customer for nearly losing their dog. Our family dog was given out to someone else and as a prior manager with complaints I have received on my own employees, you always try and make sure that the issue is addressed and the customer is consoled. This is a family member to this family, you had two animals there mistakes do happen...but the callousness is not acceptable and their needs to be a system change in the way business is handled if this is something that can just HAPPEN. read more

Do NOT bring your pet to this business. They gave our dog to the wrong customer and the customer was caught leaving this business with the family dog as our family HAPPENED to arrive at the same time to witness someone else about to drive off with our family dog. The other customer oddly was trying to leave with the wrong dog and had to be stopped before he could leave. This business gave the WRONG dog to the WRONG customer AND failed to apologize for this HUGE MISTAKE. Good thing they don't administer medications as I am sure they would also give the wrong medication out. I would NEVER bring your pets to this business. What kind of operation are you running here? At minimum Someone should be terminated and the charge should have been waived due to the anxiety that caused. You don't deserve to work with peoples pets as you are clearly unqualified and unfit to handle day to day operations. I am baffled at the lack of professionalism going on at this business and I truly hope you never do this again to someone else. Such a terrible situation to have to endure when customers are TRUSTING you to take care of their loved ones. Disgusting read more

I took my dog here for the first time. The cut was ok, but she wasn't bathed. When I called to let Marlene know my dog hadn't been bathed, she told me I was wrong and that they bath all dogs. I won't be taking my dog back! read more

We have been taking our shih tzu's to Marlene's for grooming for several years. Very, very happy with the work done plus the eagerness to work with us on the times we schedule. read more

First time to use Mrs. Marlene and I have no complaints. She done exactly what I requested and was very accommodating to my schedule for drop off as well as pick up. My babies have found a new salon for their grooming needs since relocating. read more

My dog looks great when this shop grooms my pomapoo. Recently I asked the groomer to cut the long hair from her ears. The result was exactly what I wanted. read more

Marlenes Pet Spa - Pajama pic. Ready for Christmas morning! - Pet Stores Near Me - Rogers, Arkansas

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I am so happy with Annabell's first groom!!! She looks so great and feels wonderful!! She was also so so very happy when I picked her up this afternoon. I am bringing our Shorkie Olive for the spa treatment on Thursday. Will comment after. Until then I'm so pleased with Marlenes Pet Soa!! read more

We took our Yorkies to get trimmed at Marlene's twice. The first time they did a pretty good job. The second time they did a horrible job. One dog had a cut and was bleeding when we came after her and the our one had her beautiful skirt all cut off. I'm still in tears over it. I keep telling myself it will grow back but I don't ever think it ever. Before and after pictures! read more

Marlenes Pet Spa - After her hair cut! - Pet Stores Near Me - Rogers, Arkansas

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After my very sweet dog went there, he started to get submissive and wet, he's 3 and never did that before, he had a bloodied ear that took 2 months to heal and now shows his teeth when I try to cut his nails, he can't speak for himself, but something bad happened to him, he hasn't been the same, I would never take a dog there again read more

Last year they gave my dog's harness & leash to another customer. During the pandemic. (It was returned to us.) People make mistakes and it was only his harness. Today we pulled in to pick up our Charlie only to see one of the employees giving him to a man sitting in his truck. We soon discovered he was there to pick up his toy poodle mix. He must've had poor vision that he was actually accepting another person's dog and about to pay! My daughter grabbed Charlie from his hands. She (employee) went inside and brought out his dog. His color was similar but not at all identical. He had brown, and Charlie doesn't. Any one with sight could see the many differences. When I asked her how this happened, she said they were the only 2 dogs remaining and Marlene told her their names before she left but she, the employee, "got their names mixed up." She mentioned they use a numbering system. Why didn't she double-check with that? I FB messaged Marlene about the entire ordeal suggesting she use a label maker or sticky note or something with each dog's name above their crate. Her only reply was: Mistakes do happen! And yes with the exclamation point. Her employee apologized to me but Marlene as the owner should also have apologized. And maybe give her customer a discount for nearly giving our precious pup to someone else! If we had pulled in a minute later our Charlie would not have been there. She would've brought out the wrong dog. And yes my daughter and I would've camped there for however long it took for that man to return Charlie! I wouldn't have written this review if not for Marlene's blunt, callous reply. We would be fools to bring Charlie there again. read more

Great Grooming Skills. Always very patient with me when I'm running late to pick up my little doggy. Sometimes she has trouble calling back but she's always very busy and that's what matters. read more

This is probably my favorite pet spa in NWA! They did an amazing job with my boy Marley! No appointment needed and my boy was ready within 3 hours (not too bad for a walk in). My boy Marley went in looking like a shaggy dog with a couple matts on his coat and came out lookin like a different dog with no Matt's and an even cut!! I look forward to bringing him here again! read more

I have used Marlene a couple of times. I gave 1 star because the bathing is good but when it comes to grooming, she does not listen. Even when you have been very specific about what to cut and what not to cut. Think twice before you use her unless you are good with however she decides to groom your dog. My first issue several months ago was the same as several others I have seen on here where my grand-dog's complete belly was shaved in the name of sanitation. Terrible mistake because he has a double coat which has caused it not to grow back. She wasn't the one to groom him so I assumed it was a groomer who didn't know better. She was willing to take a few dollars off due to the misunderstanding and I appreciated that. It showed me she valued us as a customer and wanted to make things right best she could. So we were willing to try again. Today I was very specific on not cutting the hair on his ears. When I picked him up, all of the hair on his ears was trimmed off. I was very specific on my message to her and even called to make sure she read my message. I had the clerk call her when I picked him up to find out what happened. I knew my daughter was going to be very upset. This is my daughter's emotional assistance dog and she is paying for the service. She is a full time student and works full time. Marlene claimed it was a misunderstanding which I do not understand as I was very specific and clear. Marlene was the one who groomed him as well. I asked her if she would discount the price for my daughter because I knew she was going to be very upset and she was paying. Again just a little goodwill for the misunderstanding goes a long way to keep a customer. The answer was not only NO, but the price went up $20 because "rent has gone up, prices have gone up everywhere". $80 is what my daughter paid. Marlene could have very easily taken just $5 off the price to show my daughter she cared. But she didn't which shows she does not care and that is why we will not be taking our dog back to her or recommending her to anyone anymore. It is one thing to make a mistake or have a misunderstanding. It is quite another to not care about your customer being upset and making it right. . read more