Very responsive, great customer service, quick response time and wonderful work. Prices were…read moreincredibly fair compared to competitors. Highly recommend.

Definitely one of the best carpet cleaners I have ever had. The technician called when he was on…read morethe way. He was prompt, friendly and efficient. Best of all, he did a great job!

We had a great experience with Floor Coverings International - Cleveland South. We selected our…read moreflooring in the showroom with sales representative John, who was professional, knowledgeable, and excellent to work with. Communication was clear and consistent throughout the process, including coordination with both me and our Trade Pro insurance intermediary. The entire team was highly professional and very knowledgeable about the products and installation process. Scheduling was convenient and flexible thanks to service manager Nick, which made everything run smoothly. The installation crew was outstanding -- Daniel and Samuel were courteous, efficient, and delivered excellent workmanship. They kept the worksite clean, worked long hours, and made sure the job was completed on time. The finished result looks amazing. We would absolutely recommend this team and would use them again without hesitation.

This company has done 3 different jobs for me and I've never had a more efficient, great value, and…read morehelpful company in my home. John is incredible and a great listener. He's super knowledgeable about this trade and helped me figure out what I needed on each project. He was very patient with me. I would recommend this place to anyone.

I was looking for basic carpet in my basement and a quick time frame. Victor came to give me an…read moreestimate within 30 minutes of my call and my install was done the next day! I was super pleased. The price was good and I ended up with a better quality carpet than what was offered by Home Depot for a much higher price and much longer wait time. Victor kept in good communication with me along the way. My service was fantastic!

I work as a personal assistant, my boss requested for her basement to have carpet installed & reach…read moreout to Victor. Once I called, Victor responded immediately with details of project needed to be completed. His pricing was extraordinary compared to most well know companies. They've completed the project within the same week as well which was even more outstanding going above and beyond.

Alex was amazing! He responded very quickly and came out the next day to diagnose our issue and…read morerecommend treatment plan. Extremely professional and knowledgeable. We would definitely recommend.

Alex provided a very thorough mold inspection for us after we called reporting a musty/mildew odor…read morecoming from our laundry room after a water leak. He was very prompt and was able to come out for the inspection two days after the call. He provided some great information about mold growth/environment needed for growth, and some great tips about doing a deep clean of the machines to handle the odor. We luckily did not find mold, but we would absolutely trust and recommend Alex and Altek for any future inspection/restoration needs.

Fantastic experience. Jerry was our salesman and was awesome. Made us feel very comfortable, wasn't…read morepushy at all. But there when you needed him. Felt like a family member selling to us. My kind of salesman. Very knowledgeable. And the install was great. We've bought from Empire twice and this was a whole new, better experience. So professional. Love our carpet.

I think for this review I will let the pictures do the talking…read more The only thing I can add is great customer service and it was a non painful experience.

I'm glad to have spotted Classic's newer location in what had been part of the old Bierce Hardware…read morestore on Southeast Avenue. Working with owner Ron Call was a real pleasure, and we felt no pressure at all to "buy today." It turned out that his prices were reasonable and it was clear that he cares about quality work. We chose to pay a bit extra to have them move all furniture... Well worth it! We found carpeting for the family room and upper hallway, as well as a bedroom. It all looks great, and the installation of a complex patterned carpet was done expertly. We ran into one snag that was NOT the fault of Classic, but the manner in which Ron and his installer, Sean, handled it showed real integrity. Here's what happened: When Sean began the installation of the LVT for the kitchen flooring, he saw some slight scuffs in the finish (I might not have noticed them for months or years). The other boxes had the same problem. Owner Ron immediately ordered new product, but there were similar flaws. Ron asked the manufacturer to find perfect examples of what we needed, but no luck- it turned out to be a manufacturing flaw. Fortunately, he helped us find something similar from another manufacturer. The flooring was finally installed, and it's really elegant. My point is this- installer Sean and owner Ron wanted nothing less than perfection in the product we were buying. Trust me, they could easily have let it slide, and a lesser business might have done so. However, Classic really had our back and did everything possible to help us get the quality look we wanted. The flooring in the kitchen and all the new carpeting look spectacular. It's easy to leave a great review when everything falls into place perfectly. Sometimes, though, the true hallmark of a good business is how they handle things when something goes awry. Despite an issue that wasn't their fault, Classic Carpet took great care of us, and I highly recommend them.

We used classic carpet because we needed carpeting throughout our whole new condo they came out on…read moretime there people were very efficient they did a really nice job and we would recommend them to anyone

Had a great experience buying my vinyl plank flooring from these guys!very knowledgeable,friendly…read moreand a great price. My order came in fast and was right! A mutual friend recommended them and I'm glad I went with them I've shopped for it at many places and most had big fancy showrooms with overpriced products he beat the best price I found and even ordered a product that was so new I got the first run of it in the area! I installed it and I'm very happy about the results. I liked their price to install it too, however I'm an experienced do it your selfer. I'd recommend them to anyone needing new flooring be it vinyl plank,carpet or whatever. These guys are great!

From the owner: Father/Son owned and operated read more

Coming from someone who has used and worked with Floorz over a dozen times, Kim K is an absolute…read moreidiot. You can't rate a company based on a driver who "cut you off." You haven't even done business with this company. It's fair to say that we've all been in a hurry before, and tried to speed up to get in another lane. Kim K is just one of those people who can never do wrong, but God forbid anyone step out of line around her. You can't rate a company that you've never done business with. And yes, I've done business with Floorz many times... Brian is a fantastic businessman who always puts the customer first. That's why he's go-to flooring company for many of the premier custom home builders in the area. Don't listen to idiots who have no real experience with the company.

Starts off great with an engaging and welcoming "sales" associate and manager…read more Overpromising. Spend over $30k+ and think they would actually care and attempt to make it right. Difficult to get responses and answers and still waiting. Beware.

Wanna share out of his store was told it was fine hardly used since someone to pick it up he…read morereclined it for them without sitting in it got it home sat in it reclined it it was broken he knew it was broken because you could tell one of the arms had been torn for quite a while stay away from this guy he's a rip off a scam artist dishonest he knew that chair was broken and when I called him right away oh you bought it As is I'm sorry You're stuck with it

I have had a wonderful experience with Chris over the last 2 days. After another company failed to…read moredeliver their services at the last minute, I started calling looking for an emergency solution and found Chris. He was willing to move things around to help us out of a very bad situation and get the job done. I was so thankful for his help and support and found what a wonderful human being he is. I feel better just knowing there are great people like him out there to do business with. They will get all our future business, too. Thank you, Chris!!!

My experience with Empire started out wonderful with the salesman David Gibson, he was on time,…read moreprepared and was able to stay within our budget. Because we had other projects going on in our home he was able to get us the perfect date so the flooring project wouldn't interfere with the kitchen project. The floor installation took a dive, when the installer ran out of material and floor. A job that was promised to be completed took 5 months, reschedule, lack of material, poor installation, slow and to top it off the installer smell of Marijuana. Making a complaint was difficult, I kept putting in tickets for Empire to keep sending the same in installer and I could not cancel because the had already charge my card. I would NEVER recommend Empire to family or friends.

Got the old bait and switch. One day carpet in stock, next day carpet not in stock, the color we…read morewanted but we have a more expensive version that is your color Do not recommend at all!!!!