On Wednesday I realized my washing machine wasn't spinning--only draining. On Thursday I began…read moremaking inquiries, and Josh returned my call on Friday. He was able to accurately diagnose the problem over the phone and stopped by that afternoon to install a new actuator, allowing me to wash light loads through the weekend. Within a week, he had installed a new suspension, and the machine is now working perfectly. His prices were very reasonable, and I truly appreciated the prompt, knowledgeable service. Highly recommend!

Arrived on time, very professional, explained every step, very knowledgeable, efficient use of…read moretime, very fair price to fix our ice maker. Highly recommend Josh Kistner for appliance repair.

Excellent, courteous service! Came out on a Saturday and did troubleshooting to get me back up…read more Very knowledgeable and fair. Will definitely use them on all future appliance issues. Thank you R&K!

I've had to use my couple times and has always been fair with Price and working with me getting the…read moreparts whatever I need I would definitely recommend

I was looking for someone to make my dryer buzzer louder. I know it's not that serious a problem…read more However, it is for this 78-year-old lady. He is the only one who responded, and he told me that most of the time it can't be made to buzz louder. He said he might be able to do something, but that would cost hundreds of dollars. I really appreciate his responding to me, and now I will be sure to contact him should I have any problems with any of my appliances. It is refreshing to find someone locally who genuinely cares about helping others. I believe he is the same one who came out a year or so ago, because his granddaughter accompanied him. I didn't get any contact information from him at the time. Now I know how to contact him. And I will, for sure, if and when I may need his services.

Professional, knowledgeable and extremely diligent. He and his granddaughter are the perfect team!…read moreThey have had a couple trips to see us and our dryer. He found out the OTHER SO CALLED PROFESSIONAL, put in a heating element that was NOT a Whirlpool! Poppy ordered the correct Whirlpool heating element and was kind enough to come by and check it out. Fortunately, Century Appliance stands by THEIR WORK AND HONOR! Run to Century Appliance, they know the industry! 423-948-7112, A+++

Real friendly and great customer service will say five stars they even went further with my service…read moreand cleaned my dryer up

This has been a reasonably priced store in the past. However I needed a stove element quickly for…read morethe Christmas holiday cooking. Much to my surprise, I was charged over double for the part compared to other online/in store prices. They had me over an barrel since I needed the part immediately, so it appears Brian's Appliance marked up the price significantly.

David came and fixed my mom's refrigerator and did a great job. She contacted him again to repair…read moreher oven and it has been almost 4 MONTHS and it still is not fixed. He keeps giving different stories about waiting on the part then says he can't get the part. He never calls her. She has to keep contacting him. He now agrees to refund the money and was supposed to have brought it to her the past two days. Has not shown up yet. Definitely would not recommend.

David was very prompt. He fixed my dryer and it works great! He was cheaper than anyone I called. I…read moreWill highly recommend his service. He traveled very far and never changed me mileage He had My Business

Response is quick usually next day or 2, takes care to complete work to customers satisfactionread more

My experience with this company was outstanding. he advised me to not repair my refrigerator as it…read morewouldn't be warranted and parts would have been a third or more of a comparable model. Not only that, he called later and had, without my asking, found a comparable model at Lowe's that was on sale. I appreciate this kind of honesty and decency as it is not very common.

Ive had my sewing machine serviced here for five years because they are the only ones in town. They…read morealways comment on the bad quality of my sewing machine bc it came from wal mart. This is the same sewing machine that ive been using to earn my complete income for five years. I cant stand having to use this store. Find somewhere else if possible

Our ice maker had been broken for a month. One tech said it needed a part and then would be back to…read moreinstall. The appointment was canceled due to medical emergency, but we couldn't get a reschedule. I called Mr Appliance, was scheduled, tech came out, diagnosed the problem (no part needed) and had the ice maker up and running that afternoon! We are very grateful.

If I could leave ZERO stars I would. BE VERY CAUTIOUS hiring this company. May say multiple parts…read moreare bad when there is NOTHING wrong with the ANY of the existing parts. At the end of Jan 2026 ... I was told they "specialize" in Bosch appliances so we had them come out for diagnostics. We were getting error msg e24 and e01. After "testing" the parts we were told BOTH the heat pump and control panel needed replaced, they quoted over $1500 for repairs. We looked at videos to replace these parts ourselves and it didn't look too difficult to install. Bought the parts, spent $918 (+$159 diagnostic fee with this company), it took less than 30 minutes to install the parts. After running the dishwasher STILL got the SAME error messages with brand new parts. Figuring maybe we did something wrong or maybe the new parts were bad, was obviously upset, ran the dishwasher 2-3 more over the next month or so, always ended with same error codes. After reviewing additional videos, found one that emphasized that the DRAIN PUMP IMPELLER cover MUST be CLICKED into place. After checking the cover, it wasn't locked into place properly, it took a little pressure but finally it clicked into place. Ran the dishwasher and haven't had a problem since. Ended up testing the original parts we took out that we were told needed replaced and there was NOTHING wrong with them. Called the company to ask why this simple fix wasn't checked to begin with and why they aren't trained regarding these types of things. Somebody named Steve returned my call, said he was going to call back and never did. A week later I called them back and Steve answered the phone, he was very rude and I probably wasn't too nice back tbh. He ultimately said since it had been a few months there was nothing they would do. He said if we had called back sooner, they would have done another diagnostic test. Which makes no sense, since I was told the parts were bad. If I hadn't done my research the actual issue would never have been fixed. My problem is that Mr. Appliance should have been aware of the most simple fixes for the Bosch product they said they specialized in. They cost us a LOT of extra money and stress, however, I AM thankful I didn't pay the company over $1500 to fix a problem that DIDN'T EVEN EXIST. If you choose this company keep in mind they may not be looking out for the customer's best interest and go with the most expensive fix when the most simple of issues could be causing the problem. They could have cared less to address my concerns. **The service was done under Shannon Smith, ask Steve he knows what this is regarding. I also left a review on BBB and Google.