Splendid customer service with positive energy attitude. Appreciated the kindness heart Amenread more

When my mom fell and broke her hand while we were on vacation, we looked for just a walk-in urgent…read morecare clinic for her to go to, but found that they were inside the hospitals in England. We had a full day + a travel day left in our trip, so wanted to get it take care of as soon as possible. Unfortunately, St. Thomas was unable to help us due to their absolutely extreme and unacceptable wait times. We arrived around 8 PM and waited in an outdoor but tented queue for about 45 minutes before being checked in to the emergency room. Signage was not very clear, so we really weren't sure we were in the right place until we got to the front of the line. There were people in line with us with all types of absolutely terrible ailments, and a few that looked like they needed to be lying down, or at least sitting, but all wheelchairs were full. When we finally made it inside, a lovely nurse named Elle checked us in. She was fantastic and so helpful and friendly. She took some notes down, and offered medication if needed. We sat for about 20 more minutes before being called to another station where we told another person all the same things, and were sent down the hall to "urgent care" where they warned us it would be a 3-4 hour wait. And there we sat. And sat. And sat for about 3.5 hours - observing only 4 people being called back, having x-rays, and then coming back to the waiting room to sit. They made several announcements over the intercom during our visit asking people not to ask reception for a wait time update as it only hinders their ability to work through the line. I believe we only saw 2 people leave with, what appeared to be, a solution to their injury. After nearly 4 hours and absolutely no end in sight, we decided to call it quits, and try to wait and seek help when we returned to the States. Before we left, the receptionist had us go in and speak to the nurse practitioner on-duty who gave us some tips and a sling. She was lovely as well, and seemed sorry that she wasn't able to help us. I know that England's healthcare system plays a role in the terrible experience that we received here, but we sat in this waiting room for hours in hard plastic chairs (still with plastic walls separating them, by the way, making it impossible to talk to the person next to you), and the water jug was completely empty. The ER waiting room had vending machines, so I ended up going back there at one point to get a drink, but my goodness, they aren't even providing the bare minimum here. My mom was in a lot of pain, but there were people here with all sorts of wounds, waiting all night just for a few stitches. After returning home to the US, my mom was able to visit an urgent care and only wait about 15 minutes to see a doctor. She's all squared away now (or on the way to it, at least) but this is such an extremely terrible way to do things as she was in a lot of pain for days.

This busy surgery is set back from Balham High Road and offers a range of medical services and…read morefacilities. They have nine doctors and inclusive opening hours, with appointments available on Saturday mornings. Till 8.30 pm on Wednesdays and from 7am three days a week making it convenient and easy to visit. Unlike many doctors in London you are usually offered an appointment the same day and the helpful receptionists and administration staff will do their best to accommodate you. The surgery is slick and efficient and the staff are always friendly and honest. If you live locally I would recommend that you sign up with these doctors immediately

I do not know this as a clinic and this review is not for the clinic but for their functional…read moremedicine practitioner Natalia Otero Sancho. I had her as a functional medicine practitioner and I would never recommend her. She always send you protocols and never follow up emails, you are always abandoned to yourself. So disorganised. Very disappointed.

Excellent pharmacy. The pharmacists and counter staff are super polite, extremely knowledgeable and…read morehelpful. Nothing is too much trouble for them. The counter staff are always on hand to help and advise and, the pharmacists are always on hand for more complex advice. The staff are always friendly and welcoming. I have absolutely no hesitation in recommending the Chelsea Pharmacy to anyone. Excellent five star service always.

I do not recommend Dr. Bataille or The Medical Chambers Kensington. The skin check was shockingly…read moresuperficial, and the interaction dismissive. I found a serious lack of ethical care, especially around informed consent and communication. Procedures were done without clear explanation or discussion of options, and I was not involved in decisions about my treatment. The billing was confusing and non-transparent, with unexpected double charges (one for the doctor, one for the clinic - both, overpriced). When I raised concerns, the response was slow, dismissive and disrespectful towards the patient, including repeatedly mischaracterising reasons for concern. This isn't about my diagnosis or outcome--it's about respecting patients' rights to clear, honest information and involvement in their care. Unacceptable.

Three visits to Dr Veronique Bataille and paying the two first ones to remove a wart on my nose. A…read morecoloured spot as the result of those visits. A disaster. I had to wait and insisted writing emails from the 21st of April to the 3rd of May to have a answer from the Dr Bataille not very concerned by the result. Not very profesional!!

I wouldn't normally review a medical centre but I really feel that this one gives outstanding…read moreservice to its patients. For one thing, it's open 'til 8 pm on weeknights and it opens on saturday mornings, meaning you don't have to take time off work to consult a doctor. They also have a service which allows you to book your appointment online, which is handy as the phone is often engaged. Since moving into the area in June, I've always found it easy to get an appointment within a couple of days. The first time, I wanted advice on vaccinations I would need to travel to China and got an appointment that afternoon. I was seen by a lovely nurse who advised me on the vaccines I'd need, worked out the cheapest way for me to get them, and administered them there and then! When I went to consult a doctor, I found him attentive and friendly, which put me at my ease immediately. There's a chemist right next door too, making it easy to get your prescriptions. If you need a doctor in Wandsworth, this is the place to go!

I've been a member here since they opened their doors, and have been very happy with service levels…read morein general. I had a hygienist's appointment with Patriciija this morning and have to recommend her as the most thorough hygienist I have visited in London over the last few years. Keep up the good work.

I've had the misfortune/fortune of having to visit Guy's Hospital a few times now and…read moreunfortunately, will need to do so in the immediate future. Easy to access from London Bridge Great service from the healthcare providers Excellent specialist clinic - which is what I utilised Colour coding of the floors and centres is so helpful Clean, spacious and good sized waiting areas for patients & visitors I felt at ease in Guy's Hospital because of the facilities and providers. Well Done!

I've not actually been a patient at Guy's except for the Dental service, which I've reviewed…read moreseparately. However I wanted to comment on the building. What was, I think, several separate towers, have been joined by a lofty atrium. There's now seating areas on the ground floor where you can sit in peace. Up above you can see bridges crossing the space on each floor. It's futuristic and wonderfully calm. I believe they hold free concerts in there too. I come into the hospital from London Bridge. One thing to note is that the entrance that way (via a pedestrian walkway from the station: ask station staff to direct you), is actually on the second floor. If you don't remember that on your way out and head down to the ground floor it makes it just a little confusing!

Hetherington Group Practice makes me love the NHS…read more Which is probably about enough info to make you sign up, if you're lucky (or unlucky, depending on your perspective) to live the catchment area. I moved to the UK (from the US) two years ago, and had a rocky start, but when I found these guys... they listen to you, aren't super rushed, and give you what you need to get better. And they seem to always have short-notice appointments. My doctor (Yay, Dr. Gill!) even rang me after a week to give me some further information. Brilliant. (though now I've probably ruined it by getting you people to move to the 'hood and sign up. They should still be acknowledged, though.)

Fleet Medical Centre is a modern doctor's surgery. It is open 8.00-6.30 Monday to Thursday,…read more8.00-5.30 Fridays, and some doctors have appointments available on Saturdays which is great for people like me who work during the week. I see Dr Durasamy (female) who is new to the surgery, and I would definitely recommend her. She takes time to listen to what I had to say, and when I saw her recently to pick up some test results she said I was welcome to make use of my full ten minutes, whereas other doctors seem to be keen to get you out as soon as possible! The surgery also offers nurse services such as a travel clinic for vaccinations.

Both my children and also my wife are registered here. All the occasions we've needed to see a doc…read morewe've had no problems. They are very freindly and good at their job. The waiting room is pleasant and the 'book yourself' machine saves queing at reception.