Marks and Spencer in Burnley is in the outside area of Charterwalk Shopping Centre within Burnley town centre, the store is OK, it is over two floors with the Food Hall on the ground floor, this does, however, mean that due to the ongoing UK government lockdown, the upper floor selling non-essential items such as clothing is closed, I do think they should have made it partially open as it also means the toilets are closed too, given a lack of public toilets around Burnley town centre.
Nothing too exciting, the Food Hall range was just OK, the store was mainly clean and the overall staff attitudes were mixed, there was a lady who seemed friendly and happy to help and a man who was quite the opposite.
The store does close pretty early at 6 pm, I think it would be really useful to keep it open later, like many other Marks and Spencer stores, especially for the Food Hall... on a Sunday it shuts far earlier at 4 pm as it decides to open early instead of at 10 am, this is obviously limited due to Sunday Trading laws, but I would prefer 11:30 - 17:30 on Sunday's, which is again common at other stores.
3* - OK store, some good things, some bad, it wouldn't be my favourite Marks and Spencer branch to visit but it isn't bad. read more