We purchased what was to be a move-in ready DR Horton home in Madison Hill community in Spokane…read moreValley on 12/19/2022. Within the first week our home flooded. DR Horton hired a plumber to pump out the water but did nothing to address the issue which was the grading of our property. Subsequently our home flooded again. We found out that the foundation of our home was set too low and that our home is one of the low spots within the housing tract. This means that the neighboring properties sit higher and as a result we get their run-off. After little to no resolve from the local division, we contacted the corporate office and they sent the President of the Spokane Division to our home. He promised that he would do the right thing and make sure that no corners were cut in making our home safe. This couldn't be further from the truth. He proposed nothing in terms of water diversion but instead only retention on our property making it a flood zone. This included multiple dry wells that were not being installed per manufacturer specification. The use of these would require us to carry insanely expensive flood insurance. We asked for a Civil Engineer to come out and approve this plan since we didn't feel confident with it and as per our contract DR Horton says one should be hired if we do any landscape work. Instead the president asked a geotech, whose job isn't related to drainage and slope, to come out and look at the lot. In talking to the geotech he told us that "I'm not sure why I am here." Beyond the foundation being set too low and the home flooding, we experienced other code violations and various defects that are below industry standard. During our walk-through we were told by their warranty representative that these defects were "no big deal," and "we can fix them ourselves." The tape placed during walkthrough was simply removed. We have been battling with them on a 34 item list of things wrong with the home, the biggest being the grading and drainage. After 4 months and countless visits from trades and DR Horton representatives we are at our wits end. The repairs have rarely rectified the issue and require constant hand-holding. For example DR Horton sent their guys out to replace the vapor barrier in the crawlspace after the 2nd flooding. They spent about 15 minutes down there and the superintendent said the work was fine. It took until we went down to inspect the work that we found they did not tape the barrier together properly, didn't tape it against the walls, and didn't place it over the radon piping as required. None of their work met code. This is not our first new home, it is our 3rd. We are familiar with the slap them together mentality of a production home but this by far the worst we have ever seen. The complete lack of competence and craftsmanship is astounding. In talking with the restoration company they have 21 other DR Horton homes in various communities they are doing work at. We know we aren't the only ones in our community dealing with grading and slope issues. A neighboring home also flooded, one had to have their patio poured 3 times due to it washing out and another says that they lost a good portion of their yard down the hill. We were taken aback by the issues the local homes have been experiencing. After seeing so many things wrong we decided to go to the county to see how the homes are passing inspection and why drainage is being allowed on our property as opposed to the storm water drains within the community. Per the county representative, DR Horton never filed the flood report and drainage plans for the community. There were also no geotech reports for each individual lot filed. From our understanding, the county inspector had asked for these plans on multiple occasions and kept getting excuses on why they weren't available. At this point we recommend that if you are considering a DR Horton home or already living in one, you hire a reputable home inspector to come and thoroughly evaluate your property to avoid the potential issues that we and so many others are experiencing. https://www.bbb.org/us/tx/arlington/profile/home-builders/dr-horton-0825-1000147885

ORIGINAL POST DATE (May 2024): We're confident select Greenstone Homes employees are engaged in a…read morecover-up, & the cover-up headed at the direction of their Building & Division Manager, Drew Benado. This review surrounds Drew's dishonesty regarding the availability of a black cabinet sample of which both it & a brown were offered of the same name titled "Ridgestone-Oak". Our new build was complete March of 2024, with design selections solidified August of 2023. Drew untruthfully insists 2-identical brown "Ridgestone-Oak" cabinet samples currently displayed at Greenstone's River District Design Center are the only samples ever offered. This is an outright falsehood; either he himself replaced the once offered black sample with another brown one shortly following our dispute initiation, or an employee was directed to pull the originally offered black. This is evidenced by... 1. Our photos of all design selections made August of 2023. 2. Geoff Christensen's (Greenstone's Superintendent/Customer Service Representative) possession of the disputed black sample while with us in our home acknowledging the distinct color discrepancy between it, what was installed, & a brown sample's availability at the Design Center under the same name. His sharing he'd recommend the black be pulled due to it not being representative of what was installed. And his assurance, "Don't worry, Greenstone will make things right." 3. Jeremy Nichols' (Greenstone's Sales/Project Manager/Broker) knowledge of the availability of both colors as we made design selections & his assistance in choosing a black. His email to Wendee Kelly (Greenstone's Designer) while in our home prior to its closing with Geoff & black sample in-hand comparing it to what was installed, acknowledging "it doesn't look the same, is very dark, & looks almost painted in color" inviting Wendee to drop by. 3. And finally... Our Realtor's testimony to Drew that a black sample was indeed an option along with a brown, of his presence during our design selection appointment with Wendee, his conversations with both Jeremy & Wendee specifically pertaining to making certain the black version was selected, & emails from them both confirming. We became aware of Drew's cover-up when Geoff brought with him to a collective Huntwood Custom Cabinets meeting (of which we were informed was initiated to determine which company was going to remedy the error) their newly replaced brown color sample; NOT the disputed black. Pictures of this brown sample were taken next to the installed brown cabinets DESPITE our stating it was not the black sample to be brought for comparison. We now know why... This was a Greenstone/Huntwood picture-capturing moment to avoid accountability. These pictures are what Drew's using to close our case & avoid fixing their costly mistake, concluding "the slight color variances are within range". The now sudden withdrawal of support & cooperation from the above mentioned Greenstone Homes employees to further engage with us & remedy our issue deeply shocks & saddens us. Drew's informed us he's their boss. We've yet to hear from any of his superiors at Greenstone. To conclude, we are beyond appalled & astounded at the treatment by all. We had not asked that Greenstone replace the cabinets; that seemed costly. We simply asked that they brush a black stain onto the exposed areas, & at a time convenient for them. Drew's cover-up attempt & outright deception trail following closing is the most disturbing factor of all. It's soured greatly our home-build experience & perception of the entire company. Posting of our experience on various review sites, a BBB filing, & small claims court preparations are our only recourse to help warn others of this apparent business practice when confronted with a significant error on their end. If they choose to right their wrong, we'll update our review. Photos attached. ARBITRATION HEARING CONCLUSION (8/26/24): "The Arguments of the Consumer were overwhelming and prevailed in this case." Our cabinets are now the black color originally offered.

HORRIBLE! Absolutely discussing how they treat you …read more Excuses, cover ups , losses siding, bare wood from horrible paint job, malfunctioning appliances, broken screen door , 20 000 landscape that is a complete disaster, light bulbs blowing out in 40 days , deaf grass in front landscaping, drywall tape falling off, grage door not working , leaking 500.00 faucet windows with condescension on the OUT SIDE WINDOWS... fix things ? NOPE just Excuses that are not true see photos if yelp would let me post them . Oh broken kitchen cabinets with giant holes sliding door door wont close without pushing or pulling on it ... wait there is much much more but im out of space to keep writing. 28 items were noted in final walk through and only half of 2 have been fixed in 2.5 months. Anyone know a good lawyer ​

I needed a kitchen and bath remodel with a strict budget. He worked with me to keep the cost…read morereasonable. John and his crew were great. They did an excellent job. Would highly recommend them.

Professional, prompt, courteous, and worth every penny. I know that I will be using this company in…read morethe future.

Absolute quality…read more Highly recommend. Appreciate all the help and hope to work closely with her sometime in the future.

April is great. It wasn't long after we started working with her to buy our home that I knew she…read morewas the right realtor for us. She listens and is thoughtful in helping you find your home. She is very knowledgeable about real estate and if you need help finding out information (like about the water table in the area of a house you want to buy and any potential issues with flooding, for example), she can either find the answer or find out who you should talk to to get the right answers. She is honest, works hard to make your deal happen, and let's you know what to expect and the various options that you have depending on the situation. Without hesitation, I would work with April again when selling and buying a home.

Coming from Pennsylvania we were referred from family to Anatoliy. We had email correspondence and…read moreflew in to meet with him. He took our beginning and put together a home plan that we were extremely happy with. He was patient with our changes, helpful, knowledgeable, prompt and affordable. He understood all the local codes and even assisted with contractors. A wonderful, wonderful experience! Donna and Joe C.

From the owner: Stock house plans Custom home design…read moreArchitectural services

After working with general contractor Mason Carroll continuously for the last 6 months I have…read moreconcluded that he represents excellence and integrity in every aspect of job performance. I recommend him with enthusiasm and confidence. In spite of wintry weather, he has now concluded four home improvement projects which have included diverse taskings: construction of a 100 foot concrete retaining wall to include stabilization of a fence threatened by slope erosion, removal of concrete dog run and cracked concrete sidewalk, replacement and sealing of that concrete sidewalk, cleaning, repair and sealing/finishing a decorative stone porch, detection of origin of rainwater entry into the home with correction of the leakage fault, establishment of a roof/gutter water runoff drain field, surface grading and gravelling of a parking area, repair of a fractured roof truss, external door replacement, garage storage shelf installation, installation/wiring of internal and external lighting fixtures, installation of stairstep grab bars. These jobs were performed not just satisfactorily, but well beyond my expectations. I will engage him for other repairs as funds allow. I find Mr. Carroll to be a prompt and able communicator by text and phone, a good judge of whether a contemplated project could go forward, a good planner who generates conceptual drawings for load considerations, a highly detailed job estimator and calculator of volume, slope and grade, a standard good-practice contract writer, a facile and skilled workman over a broad scope of demand, a possessor/operator of required machinery and laser levelers, an engineer-artisan with a good eye for a finished appearance, a person responsible to correct inadvertent collateral damage, and a workman who is highly ordered and remarkably fastidious in cleanup. His invoices are detailed and consistent with the initial contract. I think that his pay/compensation rates for labor performed and materials utilized are fair. He is licensed and bonded. I know by now that Mr. Carroll is an honest, fair, responsible, kind, well-trained and thoughtful man with high moral standards. He represents American ideals at their finest and walks the talk. His additional helpers are also people warranting trust. He has worked very hard in my behalf, and I believe that he does the same for everybody else.

I called numerous companies to come out and give an estimate for my future sidewalk and driveway I…read morewas really impressed with how knowledgeable and quick Structural concepts was to get out here give me an estimate the gentleman was very helpful

We just finished building our Camden home and the experience COULD NOT have been more seamless. I…read morelegitimately loved the whole process and every single person I interacted with over the course of the year it took us to build. I recommend Camden with my whole heart. Our home turned out so beautiful and the build materials are such high quality. The Camden team have been consistently super responsive, helpful, and easy to get along with. The build process offered endless options for customization and the team offered great advice while fully supporting our vision. I love them!

YELP IS A JOKE. We have no idea who this is trolling us about something not related to log and…read moretimber building services and are complete lies. If you look them up "Quality Movers from Spokane WA" they have terrible reviews on google and look like scammers. If you search WA state business licenses or DOT State Moving website they are not licensed or registered either. TROLLS SUCK

From the owner: Cherokee Ridge Hybrid Homes offers Design, Sales, and Service for your all custom home needs. We…read morehave a variety of plans and rustic options to choose from or bring us your own ideas. Call us today or check out our website for more information.

I love working for Hug Construction. The team puts a lot of effort into working really, really…read morehard. We believe in helping people do what it takes to enjoy the space they live in.

From the owner: Hug Construction is a general contractor, specializing in high-end residential remodeling, custom…read morehome building, and large-scale commercial work in Spokane Valley, WA, and beyond.