The pharmacy is great BUT the medical office is terrible. You would think that a medical office with a primarily older clientele would be kind and patient on the phone. While booking an appointment for my elderly father, the receptionist name LYLA was incredibly rude from the moment I said hello, did not answer my question about when the phone appointment would be, and just kept repeating the same information over and over again. Instead of saying "We do not offer specific time slots," OR "We will call between our business hours," Lyla kept repeating "You will be called sometime after 9am." This is so unacceptable because not everyone is going to be around all day for a phone call, and I explained that we need a range. She was rude, condescending, and had zero sympathy in her voice. She even took another call during our phone call after I waited 25 minutes for someone to answer. Lyla was bitter, and probably should reconsider her behaviour and the impression she's giving at a medical care facility. Her attitude has no place at a doctor's office. read more