As someone who's last eye exam was more than a decade ago and has never needed any type of glasses…read moreor vision correction, the appointment was quick, efficient, and the staff was friendly. Post appointment, after having my eyes dilated, I was told that I needed some glasses and that the Optometrist would hand my prescription over to the eyeglasses team for processing. Being new to needing glasses, I had no idea I could take my prescription elsewhere. (Sorta shady) Also, with no assistance or guidance, I picked out frames while my eyes were still dilated. Took them to the counter and glasses were paid for and order. I was told that the glasses would be in after 5-7 days and it was double that. During the mean time, there was no communication letting me know the timeline for the glasses would change. My wife had to call multiple times to check. I'll probably cancel my follow-up and go elsewhere.

This was my first eye doctor visit since I was a kid I now need glasses and the staff stayed past…read moreclosing time to make sure to find a pair that fit me the best . Other then the downside of paying for the glasses with out Insurance I enjoyed my visit !

I highly recommend these eye docs. Been using them for several years. I would not reccomend…read morebuying your glasses there. after waiting several weeks for my new glasses they called that they were ready. I paid for new frames and lens. They asked for my old glasses . They put new lens in old frames. After proving I paid for new frames. I had to wait several more weeks for them to send off them to put into my paid for frames they had all along. No apologies. Waist of money cause I still had trouble with lens. They told me I would get use to them. I did not and will not go back . The doctors and that part of business I will give a great review.

I wouldn't give this business one star, but zero stars isn't a option…read more Went to pick up my 2 year olds glasses and when we walked in they said we needed a mask. I'm fine with myself wearing a mask, but I will not put a mask on my 2 year old. He has had multiple surgeries recently, and has been seen at TCH on multiple occasions, and they don't even make him wear them. When I explained he was only 2 years old the lady said he can wait in the car while I pick his glasses up. That would be fine if I wasn't by myself. She said it wouldn't take that long, and he could sit in the car while I ran in and picked his glasses up. For her to even think it's ok for someone to leave a child in a vehicle unattended much less say it out loud is very unsettling. She is either not a parent, or doesn't care for her childs safety. It is also against the law for anyone to leave a child unattended in a vehicle no matter what the temperature is outside.

Time for the annual eye exam so I decided to give Texas Optical a try. I am glad that I did. The…read morescheduler was able to get me an appointment when it was convenient for me. Paperwork was a minimum and they took my vision insurance. The vision tech was nice and Dr. Mark Weidenfeld was very friendly. He explained any issues that he found during the exam and gave me sound recommendations for future treatments. The exam was professional as you would expect. I plan on using this clinic in the future for all of my eye exams. I also looked at the selection of eyewear and found it very good. I am still deciding on new glasses and I will update the review once I decided when or if I need new glasses since my prescription did not change and new glasses are option.

I'm so sad to say that I received poor service, not once, but twice. I have been to 4 TSO locations…read moresince I first wore glasses, at the age of 4. The Lufkin location has the worst person working there, a brute of an older woman. For your business' sake- Please keep an updated list of accepted insurance companies, and don't take it personal when a person, who is new in town, is asking for for glasses and for staff to verify the the customer's coverage. My money and I will seek better service.

Quadruple booked patients. Nurse/assistant comes in to put drops in the eye but does not think it…read moreis necessary to introduce themselves?

From the owner: Unless you're getting regular eye exams, you don't really know the state of your eye health. Let…read moretrained optometrists from East Texas Eye Associates, located in Lufkin, TX, examine your eyesight. Your eye doctor will be able to identify any hidden issues and implement the best treatment. Whether your eyesight is fuzzy or you have red, itchy eyes, you can rest assured we'll get to the root of the issue.

My experience at Retina & Vitreous of Texas, as well as that of the other people in the waiting…read moreroom that day, was abysmal. We were all kept waiting for multiple hours, long past any reasonable amount of time. I was actually given two different stories (one that there were emergency surgeries that the sole doctor on duty that day had to perform, the other that the doctor was late because of a traffic jam in Houston. I don't know which story (if either) was true, but either story entails that the office is severely understaffed for the services it provides, presumably because having another doctor on call in case of absence or emergency would cut into profits. Other doctor's offices would have warned patients about the wait when they checked in or called to let them know, thereby giving us the chance to reschedule. Unfortunately, there was no concern for patients as people, only as sources of income for the clinic. Next time I need specialized eye care, I will visit any clinic other than this one.

From the owner: Retina & Vitreous of Texas, located in Lufkin, TX, is a trusted eye care center specializing in…read moreconditions such as Age-Related Macular Degeneration, Retinal Detachment, and Diabetic Retinopathy. What sets us apart is our unwavering commitment to providing top-notch care and personalized treatment plans tailored to each patient's unique needs. Visit us today for comprehensive eye care that you can trust.