I've seen worse facilities but this place has many issues. It would seem obvious that people here…read morefor rehabilitation would be up and in their wheelchair in the morning so that physical therapy could work with them. However what really happens is that excuses are given and the patient is fed lunch before they are ever gotten up. Many times it is by therapy staff because nursing and techs are too busy. No schedule appears to exist for patient showers. Shower chair type wheelchairs are in rooms with showers. However the chairs do not fit into the showers. This results in staff preferring to do bed baths as opposed to an actual shower. Patient drugs that have been working for the patient for years are discontinued and replaced with other drugs. No notice to the patients or their family is given. When it comes to light that a change has been made, no specific explanation is available as to why the changes occurred. The staff only can provide theories as to why these things generally occur. Patient call lights are frequently ignored or someone comes in to turn off the light and tells the patient that they will tell the appropriate staff member. However patients end up sitting in their excretions for over an hour while techs sit and play on their cell phones. Physical therapy area has broken equipment that is necessary for the majority of patients. However instead of leasing equipment until replacements can come in, it is explained away as the replacement is on order.

Actually want to give O stars…read more When admission came in on Monday they NEVER asked for insurance cards & I received a bill for over $5,000 for room & board for the whole month of January dated 1/5/2023. Received in Dec 2022. He was transferred out & back to hospital the end of Dec & spent NEW Year Eve & day 1/1/23 in hospital NOT in rehab center My husband was in for rehab It was the worst care I've seen. He 1st arrived & with the Director watching an aide manhandling him to change his bed even though he had just had back surgery & a head injury ; the Director said nothing to the aides to be gentle & then badgered my husband to talk to her when he was in a partial focal seizure as he couldn't talk & signed to me the room was spinning that he couldn't talk & she told him she knew he could talk & didn't want me answering for him. She keep badgering him to talk to her The Director demanded respect of their workers as they SUPPOSEDLY (LoL) her workers respect the patients. Then 1 night he's calling the nurse station saying he was having chest pains & they obviously didn't take him seriously, he called 911 & was transferred straight to the nurses station. He had chest pains again the next night & thankfully he had his cell phone & called me at home It took 5-10 min before the nurse station answered the phone when I called. I got a call 30 min later from nurse saying they were sending him back to hospital. ER dr said he was having multiple blood clots in his lungs, which could have killed him if moved to his heart. They also have a limited menu & EVERY person gets the same meal. There were even times they with held & refused to fill his water pitcher or get him anything to drink. "which is neglect in the states eyes." There is a report going to the state on neglect & DePaul social services is aware also. & says they are pulling them from the list to refer people to. They sent out an Email to families they had an ACTIVE case of COVID in the building & instead of going on lock down, they still allowed visitors in the building. Figured as long as you wore a mask & a face shield you were safe, but Patients were not required to wear protective mask or shields Phyllis M.

Great service and great people! Thanks so much for all you did for us! Staff was excellent and…read moreprocess was smooth as can be! Appreciate how easy they made everything!

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My daughter had an allergic reaction to her scheduled allergy shots by another provider about an…read morehour after her injection. The closest ER was DePaul and we headed straight there. Upon registration, we were taken immediately to triage and the nurses the PA took immediate action, administering epinephrine. Upon seeing how she was reacting and responding, she was ushered back to a room and given priority and intensive care by multiple staff. A scary moment for both my daughter and myself. The staff here was absolutely amazing and treated my daughter with dignity and swift action. I couldn't have asked for better care. Thank you SSM DePaul!!

Honestly, I was worried. I was going to have to leave a low review due to my second day at the…read morehospital but once my night nurse just arrived they were phenomenal. Let me start from the beginning! The anesthesiologist, Chris he was phenomenal. Listen to me the entire time and really tried to help. Chris also went above and beyond after our Baby was born, taking tons of photos on my husband's phone for us since I was out of it to capture the moment. The day I was admitted, they told me my two-year-old could stay the night but then when I switched rooms I was told we were misinformed and no kids under 16 could stay. So we had completely changed last minute with an hour left of visitation which resulted in me having to stay overnight by myself without my husband helping therefore I only got two hours of sleep. Frustrating getting different pieces of information. Dietary was a nightmare they consistently messed up our worse, forgot food and would have to bring up another tray, which would take another 15 minutes at a time. We are waiting over 45 minutes for food. One of the nurses made a comment that's where they get their lowest ratings is from dietary. The nurse had eight students with her and offered if we wanted to get some rest. One of the students would watch our daughter, which was very kind. Apparently they don't have a nursery so that you can rest even after c sections there's not an option. They also don't offer pacifiers unless your baby is in a lot of distress. The nurse told me just to go home and grab one. The real amazing nurses were Becky, who was my second night nurse, Jackie, my second night nurse. The scrub nurse Alie and my other nurse Tori were incredible the entire time I cannot brag about them enough. They helped me watch her so I could sleep on my second night. They got my pain under control that you're seriously went above and beyond.

I had the calcium scan done recently and after a month I am unable to obtain my results. After…read moremany phone calls and even going back to their office, still no results. The staff is really not anything close to customer friendly and were often rude as I tried and tried to explain that my results were way incomplete. No one seems to understand what the results should contain. And trying to get a refund, forget it. It makes one wonder about any accuracy regarding any results you may get. Super frustrating. Stay away.

Came here for my clients stress test. Sweet people. Got right in and out. Great handy cap parking…read morespot right up from. Took great care of my client and his needs.

The staff and doctors here are wonderful. Our 2 year old son has visited this office twice now and…read moreboth have been great visits. Whomever answers the phone here is always so kind and helpful! And that is something I greatly appreciate especially in dealing with my child. I usually hate calling doctor's offices the receptionist is typically annoyed to talk to you and that's not the case here.

Great dentist and staff. I've been coming here for years. My teeth are in great hands for sure…read more He does full up quickly and routine cleaning near be scheduled far in advanced. However when I have an emergency, they are able to get me in.

I've been to two dentists my whole life, so I don't have much to compare the office to. Dr. Elinor…read morehas always been a great guy to deal with. I'm not high maintenance, but he does take the time to make sure my teeth are being cleaned properly and checks to see if I have any problems. The dental hygienists are always really nice and very careful when cleaning my teeth. I don't have the same pain problems I did at my previous office. They always have great stories to tell while their hands are in my mouth. I'll never understand how they expect a response. Appointments are always hard to come by with St. Louis dentists for some reason. I've been on the standby list for an appointment before, and they can usually fit me in eventually. It's nice they are going the extra mile to make sure I get a check-up!

I waited for 2 hours to see the doctor, i would recommend going elsewhere. Especially if you need…read moreany sort of "urgent" care.

Don't go there!!! First come first serve there and appointments don't matter. Only if you don't…read morehave color to your skin you will be well taken care of. But if not you're going to be in there for hours just to have a 5 minute conversation with the doctor. People with color of their skin let them have it, because you will be mistreated and ignored with your needs. That urgent care is trash. Shut this place down!!!

There are multiple facilities at the Sarah community so I can only talk about being 1-year at the…read moreindependent living portion known as the Naomi House. The community is run well. Take good care of cleanliness and upgrades via renovation. The food is acceptable but nothing great. They have social programs 2x daily but could be make a greater effort to alternate times for physical activities. They are fairly consistent with response time to residents needs. I cannot speak to the rehab department, skilled nursing care or assisted living as of yet but satisfied enough to move mom into assisted now that she is nearing 94 years old.

My mother was there for a short time before having to be admitted to the hospital. Her care was…read morepoor. The staff was very negligent of her needs. It took days to get her medicine or have labs drawn/tested. Supervisors were never available to ask questions or share concerns.

The whole interaction with this business was good from the time I called to make my appointment a…read morelittle over a week ago. The staff is not only professional but friendly and nice. Making sure you have all the questions you have answered. My actual visit was just as good the Doctor is a gentle giant that makes you feel comfortable almost immediately. The session went as smoothly as possible considering you are getting a colonic. I will definitely be going back even tho they don't offer much in the package department if for nothing else the customer service is amazing. Check them out for all types of services they offer. It definitely has the mom and pop feel of family-owned and operated.

I go there for colonics. And he has really helped me.. he also does acupuncture. Which I have done…read morein other places and that really helps too