Drove down from Logan to try and buy a car. Wanted to make a cash sale with no trade in and was…read moretold they would even come down a dime on the vehicle we were interested in. Look up the same vehicle on Kelley Blue Book and they are $1,300 over the high book retail number for this used car. Lady tried to tell us they paid the middle number of the retail value and it was worth thousands more than their selling price. Love it when people try to convince the buyer that they are not making any money on a sale. Must be free to have those kinds of facilities if that was the case.

Lot's of hidden fee, they really scam the college kids. paid $905 for front brakes and rotors. DO…read moreNOT GO THERE!

It's a car lot and they embrace the life of a car dealer to the fullest. I do not mean that in a…read moregood way either. If they can swindle, cajole, manipulate, or maneuver you into buying a flaming piece of hot trash, then they will. They DO have an actual good value every year or so, but only when they need to dump cars for contract purposes. I have seen the inner workings of this place and let me tell you - shady does not begin to cover it. Other than that, it's a Toyota place and if you like Japanese vehicles then this is the place for you to get them.

This place is a joke. took my daughter 8 months to get her car painted (due to a factory paint…read morerecall) never would get a call back from Barry or anyone at all. Non- stop got a run around!! Had to have her dad call, THEN they FINALLY listened!! Gave her a rental ( that we had to ask for) didn't put plates on the rental, she got pulled over by cop, had to go back down there and get plates. just absolutely the WORST car lot we've ever been too! she has a newer Hyundai, and now wants nothing to do with the make of car because of how POORLY she was treated! Even had to contact Hyundai corporate to even get anywhere! paint on the back side windows, broke her inside door and put hard glue to cover it up!! And won't call/email us back! can't stress enough of how much of a JOKE this place is! NEVER RECOMMEND THIS PLACE TO ANYONE!

I don't know who to credit with this quote but it says "People of integrity are willing to let time…read moreprove them right." I took my car in to have what I thought was a bad power steering pump. Terry, our service advisor, had the mechanic look over the system and found a blown line from the reservoir to the power steering unit. Turns out the steering pump was alright and it just needed the line replaced saving us a lot of money (a lot of money!). That is the honesty and integrity paired with professional, knowledgeable, friendly people that got my attention years ago and will keep me as a loyal customer into the future. Thank you Terry and Buckeye Toyota!! Note: The service advisor I wrote about from a few months ago is apparently no longer there. I didn't see them today nor a couple months ago when we had our other car in for service.

So I drove out here from Columbus to shop around for a used Nissan Leaf, there were 5 of them in…read morethe area at different dealerships in the Lancaster Area. I honestly didn't know why I even stopped here 1st but I did and glad I did. I mean felt like I got a somewhat of a deal? As far as pricing goes we met in the middle and I'm very happy with the car. But if you do come down here from Columbus, definitely ask for Josh Roach. My man, was super cool and made sure I was taken care of though out the car buying process.

Not impressed. Called about a car we saw online to make sure it's still available, it was. We drove…read morefrom Mt Vernon Ohio , got there, we want the car but are now informed car had no keys. There was some kind of break-in and the keys are on order. Should have walked then. This was the car we had been looking for so we bought it. They were nice enough to deliver when keys came in. There was only one key. We called to inquire about the spare, and they mailed it. It wasn't activated or paired to the car. Made appointment come back and have key activated. Informed after the fact that it would cost $52 for activation. The car is a 2015 Prius plugin. It was on the show room floor. My take on the conversation about new keys implied two sets. Am now informed that used cars only usually come with one set. My bad for getting into this. But we felt a little let down in the Toyota experience. We are Toyota people so we will still buy Toyota , just don't feel like Coughlin will be the only place we will be shopping.

I was very happy with them until my temporary tags expired. I made several calls to no avail…read more Hopefully, if I get pulled over, the nice officer will understand. If not, maybe Coughlin will pay my ticket?

I will never purchase a Toyota again after the way I was brushed off by not only Toyota and…read morezanesville Toyota!!! Pretty said when the transmission your car has is the same exact transmission that there is a recall for other than being told is numbers are wrong, but again same exact diagnosis as the recalls! So yeah pretty sad up until this I was sold on Toyota. Myself and everybody I know will know about my experience!!!!! Damn shame!!!!

The following review is for my purchase of a new 2023 RAV4 Hybrid XLE in November 2023…read more After calling Zanesville Toyota to inquire about RAV4 Hybrid availability, I talked with salesperson Amanda. We briefly discussed the only RAV4 in stock in the trim level I wanted. Everything moved very quickly after the call. Amanda was straightforward and the deal was simple and easy to understand. Amanda paid attention to details of our conversations. I did not have to repeat myself or haggle about a single issue. When I told Amanda the tax on the offer was $100 too much, I got zero attitude. Amanda looked into it and the number was corrected. Amanda walked out to meet me as I pulled into the lot the morning I arrived. My appointment was at 9am on a Saturday and the whole deal was done by 10am. Amanda sat with me afterwards to make sure I got Apple CarPlay set up. She was totally focused on me and making sure I was satisfied that morning. That's a rarity these days. Overall, my experience purchasing from Zanesville Toyota was a dream. Taking time to write reviews isn't something I do often, but this review is deserved.

Cody Is absolutely amazing! He goes above and beyond to make sure you're happy and you get what you…read morewant! Amazing customer service he's just all around wonderful highly recommend you go see him! Pete does whatever it takes to get you approved in a timely manner! By far the best in town if you want to feel like your more than just a car sale i HIGHLY recommend going and seeing Cody & Pete at Athens Ford Location Where they make the impossible possible

I bought a used 2017 Ford Focus from Don Wood Ford in Athens OH on 07-28-25. They convinced me to…read moretake the extended warranty insurance since the car was an older model. Now in November, just 4 months later, I'm having transmission problems and the part needed is not covered by the warranty insurance they sold me. I've talked with my salesman Cody, and I've also talked with Pete and Zach Delaney, and they promised to check on our extended warranty and call me back, but they NEVER do. And now I keep leaving messages and no one is returning my calls. When I finally got in touch with Zach, he told us there was nothing he could do. So I would advise anyone looking for a used car to NOT buy from Don Wood since their cars are obviously pieces of junk and they don't have any kind of customer service at all. Also definitely don't buy their extended warranty. It's a scam and not worth the paper it's printed on.

My husband and I are long time Toyota owners, we have bought vehicles and had them serviced at C&C…read morebut when they switched to Victory the experience has been exhausting. It started when we were told the new vehicle we wanted to buy was in stock so we showed up to purchase, it was not in stock. We knew what we wanted and tried to complete paperwork and the salesman constantly tried to upsell items after we continually said no. They then told us they could get it in a few days, then it was a few weeks. Then we had to jump through hoops to get the financing completed without actually having possession of the car. Next up we had to deal with all the title issues because we are from a neighboring state. We have had to go up there repeatedly to sign documents and get temp plates since their incompetence held up the title. No sorry, not even once. I hope Toyota looks into this pathetic franchise.

Bought an SUV from these guys. starts to fall apart 4-6 months later. we get a call from the…read moredealership saying someone wanted to buy an SUV like the one we just purchased and would we like to trade it in for something that was newer and had less issues. While there I found out that an employee had been fired from the dealership for selling cars meant for auction. They said we could trade the one in that we have, get the new car, in and out, things stay the same. After waiting for 5 hours one of the guys offers us a deal that's more than twice what we're paying now. I told him that wasn't in the budget at which point he begins to try to pressure me by saying how the newer car won't have any problems and the one we bought is already having issues. They did say there is financing available to fix the thousands of dollars of repairs that are needed. First and last car purchased at this place.

Super helpful and super fast and easy to work with. I would highly recommend to family and friendsread more

Worst experience Ive had with any business. This place is a money trap. I was sold a used car here…read moreand assured they sell good quality cars. When my car started having problems a few months after purchasing I went in to get some answers and some help. They offered no realistic options other than trading for another problem and took no accountability. When I wasn't satisfied with what they were offering they just Say sorry about your luck. I've done nothing to these people but help them and now I'm being ignored. Makes me sick to see this sprawling business in the middle of my city. I've seen many other bad reviews like mine. I don't know how they are allowed to operate.

Helped me find a beautiful car and have followed up. I found a scratch on the car and they're…read moreordering the paint (it's a unique color) so the detail dept can address and fix it. They have great customer service and lots of perks for their customers! Glad I bought my car from them and Payton was wonderful! Thank you!

I called them 6 times in 3 days, and each time was told that a service advisor would call me back,…read morebut they did not (and every employee I spoke to in those first 6 calls just told me it wasn't their fault). Finally on the 7th try I reached someone who was actually willing to do something different to get my issue resolved (needed them to order a certain tire before coming in for replacement)

Overall: I like my car, but the buying experience definitely had some moments that made me raise an…read moreeyebrow. What I like: I really like my car, and Toyota Direct makes payments easy and convenient, which I appreciate. What I don't like about the vehicle: The screen in my 2025 vehicle keeps shutting down. It was repaired, but the same issue came back shortly after the replacement. A vehicle this new should not have the same problem recurring so quickly after a repair. I'll be going back to service soon. Oh, this one service guy had my keys in his hand to show me to my car with completed service and he holding my keys he asked what color my car was. What the heck was that?!? Give me my keys so I can leave! When I answered the question he gave me my keys. (BUT KYLE AND LILY ARE TRUE ROSES FOR TOYOTA. Their service is smooth, kind, informative and humble. I can truly rest in their characters. The sales experience: My salesman seemed more interested in flirting and asking personal questions than selling me a car. He could have been my son, so no offense taken. However, ladies, don't get caught up answering salespeople's questions about your dating life unless it directly relates to why you're buying the car. Divert immediately and get back to business! Now, let's talk about the financing. They showed me a credit score approximately 10-20 points lower than my actual score. A lower score could justify a higher interest rate, and my salesman was prepared to proceed with that rate. I took a picture of the credit report they showed me. What happened next? My interest rate went from 10% to 5.99%. Even more interesting, before offering me 5.99%, my salesman wrote 4.99% on paper, then scribbled it out and said, "I mean 5.99%." Then the financial advisor came out of his office and said something along the lines of, "Come on, you've been here a long time. Let's sign the papers." I found that intimidating and frustrating. I was making a major financial commitment, and I was taking the time necessary to make an informed decision. My time at the dealership was not a reason to rush me into signing a contract. Lastly, while I was signing the paperwork, the financial advisor told me he had "pushed the due date" as far out as he could. I interpreted that as a favor. Great, right? Well, I later realized that extending the due date would result in the company collecting hundreds, possibly over a thousand dollars, more in interest over the life of the loan. So much for "Oh, let me help you!" Bottom line: I like my Toyota, and I appreciate Toyota Direct's convenient payment system. However, my experience taught me to pay close attention to every detail of a vehicle purchase. Know your actual credit score. Question discrepancies. Pay attention to interest rates. Read the fine print. Understand how changing your payment due date affects the total interest you pay. And above all, never let a salesperson's charm, a financial advisor's urgency, or the appearance of a favor distract you from what the numbers actually say. I came to buy a car, not to be pressured into a financial bomb. Read everything, ask questions, take pictures, and do the math. P.S Also, my old car was towed to their parent company who was instructed not to touch anything in the car. Tell me why they pretended not to have my car while they stuffed SOME of the items back in the car that they weren't supposed to touch?! When I asked the guy in the back sitting in the middle chair if he could contact me if they found what was missing, he said ok, but never called. HMMMM...only a call was needed. Also, I was told only one credit check would show up in my credit report since they were all done together. That was a lie, three credit checks are sitting on my credit report. If any salesman there tells you this walk away, their honesty wanes to secure sales instead of just being honest because it's the right thing to do.

Had a wonderful experience buying a new Camry with Fadi. He's a rockstar salesman - settled details…read moreover text, came in and got my car for an amazing price. Finance guy was great too. Best car buying experience I've ever had!