I called 11/14/2024 at 836 AM, my understanding is that your office was open. The woman who…read moreanswered informed me that they could not take an appointment because her computer was starting. As a former manager, my employees were expected to be ready to work at open. I chalked it up to technical issues and left a callback number for her to call once the computer was online. After waiting 45 minutes I called back, and was immediately put on hold. Okay no problem, things get busy. Then another woman picked up the phone and once i explained my experience so far, she basically had an "oh well" attitude, was cutting me off, and not listening to the answers to the questions she gave me. Distracted? Doesn't care? Too busy? I don't know, but what I do know is that the whole experience left me feeling like not only does your office not care enough to make it easy for new patients to book an appointment, they also blatantly don't care once their behavior and treatment of patients is pointed out to them. I politely declined the appointment and explained that we had gotten off on the wrong foot with the computer thing, and that I was getting the impression that the employee was not happy I called, and more annoyed or frustrated that I called for an appointment. I informed the woman of this, and her response sealed the deal. There was no "Would you like to speak to my manager?" nor any apology, resolution, or anything aside from, "Hmm, well ok!" This is bad business guys, I hope someone in charge reads this.

I been coming here for years. It's very beautiful inside this facility. Dr. Jackson is extremely…read morecaring and informative. I will keep coming back.

The staff was kind and welcoming! They did everything to make me feel comfortable…read more Doctor Thomas was amazing! Very calm and went through every detail with care. I highly recommend Brazos Eye Care!

Great customer service. Very considerate towards the needs of the patient.latest vision check…read moreequipment. Very clean patient rooms and waiting area. In and out fast and hassle free.

Dr Grady removed my cataracts in both eyes and I can see great now. I am still "recovering" so…read moresome things are still fuzzy but every day is better than the one before! Great staff and service and for those that complain about any wait times, is there anything that you do not have to wait for these days? If you need care, it is well worth the wait to get it here!

Absolutely everything could be improved. They tell me show up 15 minutes early for paperwork to…read moremake me sit there for 3 hours before being seen. They the say a new patient is always a minimum of 3 hours but they're not supposed to say that. Then it's fee after fee and they say it's an actual eye exam that's why it's more expensive. I've worn corrective lenses for 20 years and have done all the exact tests I got done today if not more anytime I've gone. It took them 45 minutes to figure out my prescription and it seemed like nobody knew what was going on in there. They hand me trial contacts say the lady at the front will tell you prices don't even say which contact is for what eye or what my final prescription is. I told the doctor my left eye still looked blurry and he tells me I have 2020. 0/10 would not recommend unless you want to be scammed out of your money! I wish there was negative stars. Missed work to be on time for my appointment just to watch the wait room fill up twice and empty before I was seen.

Good, fast care. Easy to make appointments & payment arrangements. Blood draw was great. Dr Shah…read more(pulmonologist) is excellent, very thoughtful & thorough.

I wish I could give more than 10 stars to the CT technologist. I had a CT appointment on Saturday,…read moreand I believe his name was Ali. He showed excellent patience, professionalism, and kindness throughout the entire visit. He took the time to explain the whole process clearly, answered my questions, and made me feel comfortable and at ease. Thanks to him, the exam went very smoothly. Excellent patient care and outstanding customer service. Thank you, Ali, for making such a stressful experience much easier.

Another great experience with extractions. This time my bottom two wisdom teeth were removed. The…read moredr is amazing and has a great way of making you feel comfortable despite the inevitable. I recommend his skills to everyone! I drove from Houston just because I know it's going to be a quick, easy and nearly painless experience. My roots were all jacked up but he wasn't phased. Thank you so much yet again.

Yesterday I had visit to Smile Square for my severe teeth pain. This was started few weeks back…read moreafter cleaning done from another dental clinic. I went back there to see them and asked for the solution of my pain after started after the cleaning. They took x-ray again and just told me it is due to deep cleaning and it will go away within a week. but after almost total six week it did not go away completely but started last week very bad. So finally decided to visit Dr. Rajesh and find out what is going on for my upper left teeth. It was very easy to get the appointment quickly. They took my few x-rays for my teeth. Dr. Rajesh look came after the x-rays and look at the areas of my teeth pain and told me the root cause of the pain with confidence. Also suggest the treatment for this issue. They have very high tech laser machine which is very few dental clinics carries. Dr. Rajesh know the art of finding the root cause and precise treatment plan to get the patient out of pain with the best solution. He explain the treatment before starting the procedure and did with very diligently and it went very smoothly. After one day of this treatment today morning I woke up without any pain and feels normal now. Great respect for his expertise in dental and impressive bed side manner. Also I would like to thank all the staff members who helped during my visit and treatment. I really appreciate Dr. Rajesh who deeply care for the patient and his artistic expertise in high tech dental care. In simple world I would say is best dental care with affordable cost using high tech treatment. Once again thank Dr. Rajesh Dhanani and team. God Bless..

I was in and out quickly. They got me in at my appointment time and I was treated like a VIP…read more Yolanda was very knowledgeable and helpful at finding the right glasses for me and working within my budget.

i find dr leidlein a extremely competent ophthalmologist and am very pleased with her. she did a…read moregreat job with my cataract surgery. i am not pleased with her staff. the staff had scheduled my husband for an appointment with a specialist who comes in twice a month. however, he did not come in, and we were not notified. we showed up for the appointment and were told "oh, he is not coming in this month". the staff knew and did not have the curtesy to let us know. i find that unacceptable.

I cut my finger and needed stitches. I was able to get in right away and seen promptly. The staff…read morewas very knowledgeable and empathetic. They even helped me fill my paperwork out since it was my right hand that was hurt. I had no waiting time at all. I would highly recommend going to this facility for any emergency need Update: I had a few nurses opinion today and told me to go to a real hospital in Houston. So to Methodist I go! I thought they had stitched it up. But it was actually tacted down to regain blood supply. That didn't work. So to Methodist I go! To get advice on wound care. I changed to 4 stars bc now I have spend more $$$ to fix this finger and more time in another waiting room. But ER's are not substitute for prolonged care. It's for emergencies only. " If I had another emergency I would probably go back if the "other"ER was my other choice

Very compassionate group of folks. They took care of my needs the minute I walked in the door.read more

Fastest, friendliest staff I've ever had to deal with in an ER facility. My daughters wedding was…read morethe next day and thats what the concern was for them. They wanted to ensure I didn't miss the big day. I was in and out in 54 mins and feeling a lot better in about 2 hours. I'm not missing the wedding now! Thank you guys so much!

The folks are nice , but they refuse to treat you in anyway if you have Covid…read more They are only interested in cashing the check for testing you. Nor your well-being. If you have Covid go to Nieghbors Emergency Center in Pearland. They will treat you.