I was going to redeem this place with my second visit however it was just as bad as the first time. I guess you can say the service itself is quick but the customer service is absolutely horrible. I guess you can say it'd be better if I had bought the car from them but if you didn't, well, don't expect too much. The first time I called them was a checkup for my one vehicle to check over some noises. I chose them because they're local instead of driving to where I originally bought my vehicle. When I called them they told me it would take about 20 minutes to service the vehicle. I said ok, I'll stop by before I go in for work. When I got there at my scheduled time, I still had to wait 20 minutes. During the time I was waiting for them to look at my car I figured I could schedule my other vehicle for the recall. The guy had me write my info on a piece of scratch paper and said he'd call me in a week or two. Then I was told by them that it would take longer than 20 minutes and the guy said he was the one who talked to me on the phone and he never told me such a thing. So I ended up having them pick up my car at my workplace (I guess this would be another plus). However they don't let you know how long it will take. They don't call you to say hey, it'll be done in an hour. So I called them because I needed to leave work and then they said they'd drop it off in 10 minutes. The delivery guy was very friendly and came when they said he would. He explained what was wrong or wasn't and that was it. Three and a half weeks later I finally get a call from them stating the parts are in for the recall. I just figured they didn't put my info in or wrote me off because I didn't hear from them at all. So anyway, I scheduled the earliest time possible because I had plans. Arrived to the garage at the scheduled time. They saw me come but closed the garage door. Literally waited 25 minutes until I went in to see how long it was going to take. The service guy said right now. The service itself lasted no more than 5 minutes. So if you schedule an appointment with them make sure to arrive 20 minutes past your scheduled time and you'll be on time. Probably won't come here again unless absolutely necessary. I will say it seems it's just the service department. The collision repair and sales department would get four stars. read more