Having just left this office after what would have been my first visit, it is important other potential patients are aware of expectations and staff tendencies before they waste their time and
money like I unfortunately did.
Positive office features include (1) pre-appointment insurance verification, (2) appointment start time flexibility (the front desk staff were generous to accommodate me after a nearly fifteen-minute late arrival), (3) a clean waiting room, and (4) a fairly efficient check-in process (so many medical offices today want unnecessary pictures of you, fingerprint scans, and other invasive material - it was nice that none of those steps were required).
Regrettably, the negative aspects of the experience far outweighed the positive features. The pre-appointment text confirmation system is clearly flawed - I received six confirmation texts and even received another message after leaving without having booked another appointment.
However, the primary problem lies in the unprofessional and rude behavior of the employee who walked me to the exam room. Before even sitting me in my designated room, she attempted to rush me into x-rays. I respectfully declined - having undergone sufficient radiation exposure in the past year to last a lifetime given a recent surgery, I was only seeking a teeth cleaning. Note also that I had expressed my desire for just a cleaning when booking the appointment. In a clearly agitated tone, the employee asserted, "You have to get x-rays because we don't have x-ray vision - you don't have a choice." What an unnecessarily unprofessional and condescending statement, especially from an adult - as if the purpose of an x-ray was beyond my comprehension. I simply said "no thank you" and walked out of the office.
It is unclear why she decided to take such an abrasive approach with a prospective patient without even seeking to understand the situation. She totally missed the issue by rudely attempting to explain the purpose of x-rays rather than attempting to understand my reason for declining. The funniest part of the encounter was her apparent confidence when making her idiotic statement, as if it would just magically convince me to proceed. While I walked out, she even asserted no other dental practice would provide a cleaning without x-rays - false and petty.
Self-respecting patients should avoid this office! read more
