They gave me a great deal on a great car. They were completely up front about the additional fees…read more(that all used car dealers charge) so there was no surprise when I saw the final bill. My total out-the-door price was still better than market value. My purchase here was a great experience!

Update. Leo was nothing but a liar who tried to improve his appearance through superficial support…read more The car supposedly had one owner, and Leo told me that's based on the information they had, but the title clearly shows 3 owners. The next big lie was that they acquired the car in May 2023, when on the title it shows they acquired it and transferred the title on 06/22. Idk why I didn't look into the title sooner. Leo knew exactly what was wrong with this car and sold it to me without disclosing the information. I knew it was a mechanic's special, but he told me that the mechanic hadn't looked at it yet because they just got it. Not so, they had it almost an entire year before selling it to me. Liars, cheaters, scammers, and a bunch of low lives.

I came in today to complete my car service at Karl Malone Toyota, and it was a really nice…read moreexperience. The dealership has a comfortable waiting area, and they offer coffee and sodas, which makes the wait much more pleasant. The customer service was good, and the staff was attentive. Overall, a smooth and comfortable visit regardless of it took a little longer than expected.

I'm sharing my experience in hopes it helps others make informed decisions. I brought my 6-year-old…read moreToyota 4Runner to Karl Malone Toyota after multiple dash lights came on at startup. When I looked up the warnings, it recommended not driving the vehicle, so I had it towed to the dealership for diagnosis. This vehicle has been regularly serviced at another Toyota dealership, and part of the reason we chose to purchase a Toyota was for their reputation for engine performance and longevity. I was shocked by what I was told next. After diagnostics, I was informed my engine had major issues and needed significant repair. I was told cylinder #1 was misfiring and, after several tests including a leak-down test and compression test, that the bank 1 head and valves needed to be replaced. I was quoted just under $10,000 for repairs, on top of nearly $700 in diagnostic fees. I was extremely stressed and shocked that a well-maintained, relatively new vehicle would require what sounded like catastrophic engine work. After speaking with another Toyota dealership and a few independent mechanics, several expressed confusion that my vehicle would need such a major repair. Some even mentioned that for that price, a new engine could be installed. These were definite red flags, so I trusted my gut and sought a second opinion. Because we were under the impression the engine was in catastrophic condition and the vehicle shouldn't be driven, we had it towed a second time to another shop, which we later learned wasn't necessary. This added additional cost and stress. I'm incredibly glad I did. The second shop ran the same tests and found nothing wrong with cylinder #1. They were baffled that I had been told I needed such extensive work. Their diagnosis ultimately saved me $10,000. We did call the service manager to express our concerns. He was apologetic and explained that the results were slightly under Toyota's expectations, but not catastrophic. He asked how he could make it right and adjusted the diagnostic fees, which I appreciated. While I would rate my experience with him higher, I'm leaving one star specifically due to the diagnosis itself, which caused significant stress, unnecessary towing, and could have resulted in a very costly repair. I understand mistakes can happen, but this was one that could have been extremely expensive. I would strongly encourage others to seek a second opinion when facing major repairs.

If I could rate them no stars I would. I'm definitely wouldn't recommend them to ANYONE. I have had…read moremy car a year never missed one payment. I have back surgery and I called and asked for a deferment. I spoke to my supposedly account manager named "Asha" she was very rude and told me my contract doesn't allow deferments I asked for a copy of my contract because what finance company doesn't allow at least one deferment? She then tells me I been late paying and have only paid on time 4 times . I said ma'am I have paid within the 10 day grace period she then says we don't have grace periods if your car note is due on the 22nd then that's when it's due. I'm like mind blown I'll be reaching out to the BBB. I am definitely going to get refinanced my advice run... don't walk away run ...

No stars, predators and con artists. They brought my credit score down 45 percent even with 1/2…read morepayments during a work medical leave, stating they needed the full amount a said no deferment could be made and still reposessed the car anyway. Great going genius's now I have no way to get back to work and pay you.

My husband and I originally received an offer in the mail from Volkswagen SouthTowne at a time when…read morewe had already been seriously considering refinancing our 2022 Atlas. The interest rate on our used vehicle--especially one that was already a few years old--felt overwhelming, and we had been receiving multiple refinance offers that would have cut our payment nearly in half. That seemed like the practical path forward. Still, we decided to explore what Volkswagen SouthTowne might offer. We loved our Atlas, so we felt comfortable walking away if the experience didn't feel right. At worst, we would simply continue with our original plan and refinance through our credit union. From the moment we arrived, everything changed. We were immediately greeted by Mariah, whose energy was warm, genuine, and inviting. I'll admit, we came in a bit guarded and cautious, unsure of what to expect. Yet Mariah met us with patience and understanding, taking the time to truly listen--what we loved about our current vehicle, what we relied on day-to-day, and what features would enhance our lifestyle, from everyday errands to family camping trips. What stood out most was her approach. She was never pushy, never intimidating--just thoughtful and attentive. As a woman, I especially appreciated how she included me fully in the conversation. In past experiences, I've often felt overlooked or uncomfortable at dealerships, but with Mariah, I felt respected, heard, and completely at ease. We were curious about a newer Atlas, and in my mind, it was all or nothing--I wasn't interested unless it truly made sense. When we test drove the 2025 Atlas, we immediately fell in love. Still, we weren't sure if it would even be possible without additional money down. Mariah made it happen. The process itself was surprisingly smooth and efficient. In the past, we've spent hours waiting at dealerships, but this experience felt seamless. While everything was being finalized, she had us relax in a lounge area and even arranged for the vehicle to be detailed again--despite it already being spotless. What truly elevated the experience, though, was the atmosphere of the entire dealership. Every employee we encountered--sales staff, finance team, technicians--took a moment to check in, congratulate us, and share in our excitement. It created such a welcoming and positive environment, something we had never experienced before. Even after the deal was complete, Mariah continued to go above and beyond. She stayed to help us transfer all of our belongings from our old Atlas into the new one, double- and triple-checking that everything was perfect and that we felt completely confident before leaving. Her level of care didn't end with the sale--it felt genuine from start to finish. And then, when we thought the night couldn't be any more memorable, it was. After leaving the dealership, we realized my husband had misplaced his phone--possibly in our old vehicle or even on top of it. We rushed back, hoping for the best. Although Mariah had already gone home, one of the remaining team members--who appeared to be from the service or detailing department--stepped in without hesitation to help us. Despite it being the end of a long day, he went out of his way to assist, even riding with us across the lot to check our old vehicle. To our amazement, the phone was sitting right on top of the car, completely unharmed. His kindness, patience, and willingness to help--without making us feel like an inconvenience--left a lasting impression. He even took the time to ask about our new car and congratulate us before we left. That moment truly reflected the culture at Volkswagen SouthTowne. Our experience here completely changed our perception of car dealerships. What once felt stressful and intimidating now feels welcoming and even enjoyable. While we had read great reviews before visiting, seeing it firsthand made all the difference. Without hesitation, we will return in the future--and we will absolutely seek out Mariah again. She brings a rare combination of professionalism and genuine warmth that makes the entire process feel effortless. Thank you, Mariah, and thank you to the entire team at Volkswagen SouthTowne. Whatever you're doing, it's working. You've created an environment that truly stands out. If you're considering a new vehicle, I highly recommend visiting Volkswagen SouthTowne--and be sure to ask for Mariah.

First I bought a new 2025 Atlas from this dealership. MMI screen went black several times first…read moreweek. This was while driving, very dangerous. Second, Engine light came on, took it is for service, Service department read no codes and dismissed it. Brakes squeak, Windows have air noise while driving, and talked to service and they do not care, promised to help took it in and was dismissed again, told to try another dealership, this service department is bad. I hope another dealership BUYS this place to improve service.

I'm someone that knows very little about cars and I'm inexperienced when it comes to buying them…read more When I found myself in the market for a new (to me) car, I was wary of used car sellers due to the common dishonesty and shady practices that I've experienced before. I did not feel that way at all at the Good Car Dealer and with Scott. This establishment isn't in the business of selling you lemons, predatory loans, or forcing a warranty on you. I felt confident that Scott is an honest dude selling cars that he has checked over for safety and longevity. He heard me tell my friend that I had wished my next car had a backup cam/bluetooth audio, and a few days later he had found a sound system for sale on FB Marketplace. He paid for most of the installation as well as replacing a speaker at no cost to me. He knew I was already buying the car, and had no reason to go above and beyond besides just being a good guy. Plus, this dealership offers a free warranty of 100 days/1000 miles where if you find something wrong with the vehicle, his dealership will cover repairs. I would recommend this dealership to anyone in the SLC area looking for a new ride. I love my little Subaru, I'm really happy with my experience and purchase!

We have been taking our Santa Fe for 3 years and have been very happy with the incredibly…read moreknowledgeable and helpful staff. I asked a question about just a dollar amount trade in for my car. And they gave me just that with zero pressure! My entire experience today, and every time, was absolutely 5 stars. They are always smiling, happy to answer my questions no matter how silly.

First off, not a single salesperson approached us when we walked in. The front desk had to find…read moresomeone to assist, and the salesperson we were paired with came across as fairly standoffish from the start. When we asked about a few vehicles, we were simply told to go take a look. There was no walkthrough, no explanation of features, and no attempt to add value. He brought us to the car and stood there while we inspected it ourselves. When we sat down to discuss numbers, we waited about 15 minutes while three lease sheets were printed. A manager did stop by and was friendly, which I appreciated, but the wait felt excessive considering the lease offers presented were significantly inflated. When I mentioned the payments were far higher than I was comfortable with, instead of working toward a deal on the vehicle I came in for, I was told I should consider downgrading to a smaller vehicle. When I explained I believed there were more competitive offers elsewhere, the response was that I should go there instead instead of even attempting to work something out. That is exactly what I did. Mazda across the street earned my business that same day. Overall, the experience felt dismissive and uninterested. There was little effort to negotiate, no transparency around the lease breakdown, and I was not allowed to keep a copy of the lease worksheets, which is always concerning. Unfortunately, it was not a professional or welcoming experience.

We were able to purchase our truck with no issues, everything was a fast and smooth. Definitely…read morerecommend

Great company for auto loan, especially when you can't get a loan through a credit union. Works to…read morehelp rebuild credit

My experience with Team Marylee was excellent. Marylee and her team were thorough at every step of…read morethe process, providing great follow-up and friendly service.

Had an amazing experience with Team Marylee!…read more Everything was handled professionally, expeditiously and with clear communication. Shoutout to Maddie, if you have pleasure working with her, sit back, relax and enjoy your New Home, Refi or Cash-Out. Thanks Team Marylee, for making what is usually a very tedious process, without a pandemic, almost effortless. Bane - LV NV