They gave me a great deal on a great car. They were completely up front about the additional fees…read more(that all used car dealers charge) so there was no surprise when I saw the final bill. My total out-the-door price was still better than market value. My purchase here was a great experience!

Update. Leo was nothing but a liar who tried to improve his appearance through superficial support…read more The car supposedly had one owner, and Leo told me that's based on the information they had, but the title clearly shows 3 owners. The next big lie was that they acquired the car in May 2023, when on the title it shows they acquired it and transferred the title on 06/22. Idk why I didn't look into the title sooner. Leo knew exactly what was wrong with this car and sold it to me without disclosing the information. I knew it was a mechanic's special, but he told me that the mechanic hadn't looked at it yet because they just got it. Not so, they had it almost an entire year before selling it to me. Liars, cheaters, scammers, and a bunch of low lives.

Josh was super helpful and showed us a bad road during the test drive so that we could see how the…read moresuspension was. Then him and Patty worked on getting us a discount and found a great payment plan for us. Josh was super helpful and kind all the way to the end where Carlos was super kind and helped us out tons. Thank you Karl Malone!

Had a truck looked foe A pre purchase inspection. They did a through job and even answered some…read morequestions afterward for me.

Would give zero stars but unfortunately don't get that option!!! This is by far THE WORST loan…read morecompany I've ever had or dealt with!!! I've had my loan for almost 2 years and my loan amount is still the same!!! The second your a day late on your loan they hound you like there's no tomorrow!!! I would much rather not have a car then ever go through them again!!!! Worst auto loan company ever and can't believe they're still in business!!!

If I could rate them no stars I would. I'm definitely wouldn't recommend them to ANYONE. I have had…read moremy car a year never missed one payment. I have back surgery and I called and asked for a deferment. I spoke to my supposedly account manager named "Asha" she was very rude and told me my contract doesn't allow deferments I asked for a copy of my contract because what finance company doesn't allow at least one deferment? She then tells me I been late paying and have only paid on time 4 times . I said ma'am I have paid within the 10 day grace period she then says we don't have grace periods if your car note is due on the 22nd then that's when it's due. I'm like mind blown I'll be reaching out to the BBB. I am definitely going to get refinanced my advice run... don't walk away run ...

AVOID AT AL COSTS:…read more Yeah. Don't do business here. I bought a 2021 VW Tiguan new. Here we are, and its breaking down. I bought and paid for an all moving parts service contract, some how their system says it doesn't exist. WILD. So I take it in for an OIL LEAK. Days later, I am hearing back. The service writer took a day off, didn't transfer his work load to a coworker to check in on the car, left the customer waiting in limbo. Half of their digital estimate and repair system is confusing and junk. Two different things are causing leaks. One is fixed, the other needs approval, bringing the total to $1826. Taylor Dodson, the service writer, tells me that the total due is $1826 - for an oil leak. I find out afterwards that the bill is now $2820.26 because that $920 is AFTER the $1826. I have the message right here where he says the total cost is $1826. They nickle and dime you. I got 2x $195 inspection charges, for the same oil leak issue, that they claim is "separate". Charges for every little thing. Now I get to come up with an extra $1000. I wouldn't ever come back here, I don't trust them or their people. Shady business going on. Avoid if you are not filthy rich with money to just throw away.

I have purchased three vehicles from Volkswagen SouthTowne, and unfortunately, each experience has…read morebeen worse than the last. As a repeat customer, I expected that loyalty and history would mean something, but my most recent experience has been extremely disappointing. I purchased a 2024 Volkswagen Atlas Cross Sport SE with Technology, and with only approximately 2,200 miles, the leather seats are already showing cracking and deterioration. I understand that issues can happen with any vehicle, but what has been most frustrating is how the situation has been handled. I contacted the dealership expecting assistance with what should clearly be a warranty concern. I was told that information would be submitted to Volkswagen for review. After waiting and following up, I contacted Volkswagen Customer Care directly and was informed that nothing had been submitted on their end. That leaves me with a very frustrating question: was the claim never submitted, or was I given incorrect information? Either way, the communication and follow-through have been unacceptable. This dealership has recently transitioned ownership to Ken Garff, and I sincerely hope this is an opportunity to improve the customer experience. A new owner should mean a renewed commitment to service--not customers having to chase down answers themselves after spending significant money on a new vehicle. I have been a loyal Volkswagen SouthTowne customer, but loyalty works both ways. Customers should feel appreciated and supported after the purchase, not forgotten once the paperwork is signed. I have photos documenting the condition of the seats, and I hope management takes this opportunity to address the issue and improve the experience for future customers.

I'm someone that knows very little about cars and I'm inexperienced when it comes to buying them…read more When I found myself in the market for a new (to me) car, I was wary of used car sellers due to the common dishonesty and shady practices that I've experienced before. I did not feel that way at all at the Good Car Dealer and with Scott. This establishment isn't in the business of selling you lemons, predatory loans, or forcing a warranty on you. I felt confident that Scott is an honest dude selling cars that he has checked over for safety and longevity. He heard me tell my friend that I had wished my next car had a backup cam/bluetooth audio, and a few days later he had found a sound system for sale on FB Marketplace. He paid for most of the installation as well as replacing a speaker at no cost to me. He knew I was already buying the car, and had no reason to go above and beyond besides just being a good guy. Plus, this dealership offers a free warranty of 100 days/1000 miles where if you find something wrong with the vehicle, his dealership will cover repairs. I would recommend this dealership to anyone in the SLC area looking for a new ride. I love my little Subaru, I'm really happy with my experience and purchase!

My husband and I purchased a very nice "looking" 2018 Ford Expedition in March of this year. Price…read moreseemed okay. It was visually a nice looking suv. We bought the extended warranty, which was a bit pricey. Now we see why. First week, check engine comes on. A $300 fix. Now a ticking and vibration noises. Researching the noises, its cam phasers and the transmission giving out. We have only put maybe 1500 miles on this new used suv. All of this is going to be a big pain in the a$$.

We have been taking our Santa Fe for 3 years and have been very happy with the incredibly…read moreknowledgeable and helpful staff. I asked a question about just a dollar amount trade in for my car. And they gave me just that with zero pressure! My entire experience today, and every time, was absolutely 5 stars. They are always smiling, happy to answer my questions no matter how silly.

Great company for auto loan, especially when you can't get a loan through a credit union. Works to…read morehelp rebuild credit

We were able to purchase our truck with no issues, everything was a fast and smooth. Definitely…read morerecommend

Had an amazing experience with Team Marylee!…read more Everything was handled professionally, expeditiously and with clear communication. Shoutout to Maddie, if you have pleasure working with her, sit back, relax and enjoy your New Home, Refi or Cash-Out. Thanks Team Marylee, for making what is usually a very tedious process, without a pandemic, almost effortless. Bane - LV NV

My experience with Team Marylee was excellent. Marylee and her team were thorough at every step of…read morethe process, providing great follow-up and friendly service.