I currently have loan here and it's not a bad place, the staff is friendly and professional and…read morehave always treated me with respect. But it's a cash only business which seems a little odd, but also I live 11 miles away and to have to withdraw cash & come here in person. It's a bit of hassle but simply because they do not offer a pay by card option or pay over the phone option. I get that it's a small business but everyone is using card now. And today of all days I go by to make my payment because there's literally no answer on the phone and there's a note on the door, like a hand written note, that states the power is out so they won't be open! Truly the most frustrating thing is that I'm pretty sure they have our numbers in a filing cabinet somewhere and couldn't even call to let us know. I'm willing to change my rating to a 5 star if anything changes!

Always friendly and willing to help anyone. It is cash and cash app for payments as far as I know…read more Easy process to get a loan.

The Texas currency exchange and I have heard that the TexStar has foreign or money reserves which…read moreare good short-term plays to engage and promote investment engenuity regardless of status. Some countries like Maldives, Phillipines, Guam, Australia, New Zealand, The Canary Isles, Tasmania, 175 + 294 small island nations do not need infrastructure until there personal Equitable House-boats, Aircraft, and Needed smaller Accessory Systems the necessities to build and maintain. Anyway 185 Homeland Security and Defense Agencies/agent may be the ones to provide the best service in getting the necessary resources to those Smaller than average Island/Sovereign Nations. & any Rugby Equipment And Sailboat Rigging/Amphibious Diving.

I moved my business to TexStar National Bank in 2016. I have found them to be friendly and…read moreaccommodating. Their business hours could be extended to better accommodate small business. In 2015 this bank was rated third safest bank in the U. S. They are small , but local. Conservative, yes! But still oriented to taking care of their customers. I had an incorrect fee charged to my account once near the beginning. It was corrected immediatly

Great customer service when needing money they help out . Little interest rate ...................read more

I recently decided to refinance my home, for a lower interest rate. Their representative at the…read more1604 and Bandera location, named Roxanna Del Angel, assisted me. She went over and above in assisting me. I needed to gather several documents. Some of which I was not certain how to obtain, or where to begin. She was able to help me get them all in the time span of our appointment. Big Relief! All the representatives at this location,1604 and Bandera, are wonderful. I love my SSFCU. ~ Esther

The is my bank for all my financial needs. I have used them for my auto loan and home mortgage…read more They have the best customer service of any financial institution I have ever worked with. I can even conduct most business transactions over the phone or internet. They also provide me with unbiased financial advice. They also have the most convenient operating hours. Not typical "bankers hours"

Nice office very cozy Friendly staff…read moreWork station for customers Private rooms for meetings Conveniently downstairs from my apartments Free and plenty of parking Cute neighborhood branch

Rating on investment is a 5. Assistance in office and 24 hour representatives I give a zero.i…read morecalled the 24 hour representative number When I wanted to cash in my mother's shares .I would get different answer from different specialist when I called. . I needed to make a name change as she remarried . I was told I had to drive to Houston (3 hours away) to make my mother's name change, and bring her marriage license and her financial power of attorney as I had to start managing finances. In Houston 1 person was in the office. I gave him all the documents , he photocopied them but seemed a bit distracted talking to someone who was not a client and came to visit. He gave us a paper that needed to be notarized and gave us directions for a mailing, packaging center that had a notary public. I asked wasn't this something that could be done in office. He said it was a Friday and he was the only one in that day and was not a notary, which Schwab should have taken the time to make him one if he was going to be alone in the office . The office was very large so I can't imagine everyone took the day off at the same time but yes they did. Later on I sold shares and asked for the check to be mailed as I could not transfer it to her bank as it was not listed as a choice. No representative could figure out why OR talked to any supervisor to have their IT people look into it. I needed the money to pay her rent, a representative told me he could overnight the check even though it was a Friday. The next day check did not arrive, Monday it did not arrive. Finally Tuesday it arrived but with the wrong name ( we did make the name change). Of course the bank would not accept the check as her first name was the only match to her account.When I called the representative number they did not have the necessary paperwork for the name change... thanks Houston office that's why I drove 3 hours. I mailed in the information ( again) and turn around was 14 days. By that time I took money out of my personal account to cover her rent. The rep told me they would put a stop payment on the check with the wrong name. I went into the office thinking in person would help with this transaction. The man who assisted me was very courteous but said the amount he saw in the computer was not the same i quoted as her available monies for withdrawal. He said it showed money was taken out, the exact same amount as the wrong name check with the stop payment I received. I told him there was a stop payment which he did not see because the previous rep did not enter the phone call details I imagine.Luckily the check was in my wallet to show it had never been cashed otherwise she would have been out of $7,000 dollars. This front desk gentleman told me he could do a wire transfer which I agreed to. He kept telling me he wasn't familiar with the form and possibly it was not the correct form to use and wasn't sure if the transaction would go through. Again no one in the office to assist him with this question. At this time I felt this was a ploy from Schwab to keep me from getting the money for my mother, because so many wrong answers , poor attention to detail, personnel not knowing the correct form to use .. it was so frustrating!!! I did finally transfer money into another bank account of hers that was listed in the site . The rest Of her money still is in Charles Schwab because now I will just transfer it into another bank account then transfer again into the correct bank. So it seems everything is fine until you want to sell shares and get money.

Took my elderly mother into this location so we could get my name on her accounts since she is not…read morecapable of managing her finances. Spent well over an hour signing mountains of paperwork. I presented my POA's and we told them we wanted all 4 of her accounts consolidated into as few as possible. I received statements for four accounts recently so I called and they told me I was not on two of her accounts and they had not consolidated accounts and I had to physically take my mom into the location AGAIN. My mother is in assisted living and uses a walker.

Good and bad. I have had an investment account with them for years. Only had one problem in…read moretransferring a Mutual fund from a bank over to them. Finally had to cancel the transaction. Then after a year tried again and it went threw in days. crazy. Don't listen to all the bad reviews here.. Fee's are low to non existent. Hopefully I will never have to go back to a brick and mortar bank again.

You will not find a more attentive, compassionate, hard-working financial advisor. Even though my…read moreportfolio is probably one of the smallest ones she manages, she works so hard for me. She is always on top of what is happening in the market and what will work in my best interest. If I need anything, she is quick to return phone calls and efficient with financial advice. She has a huge heart for giving and is one of the most honest, and trustworthy people you will ever meet.

*EXPERIENCE DURING COVID-19*…read more Like many banks across our city this Frost Bank locations does not allow people to go inside their branch, but instead they handle everything through drive-thru. This location might seem small from the outside, but they have 5-6 working drive-thru lanes. A great thing about it, is that two of them are for business transactions only and the rest are for personal transactions. They also have a separate lane just for the ATM. I recently visited this locations because I changed my name. The process took a little longer than expected but it was super easy to do. The person who helped us was super nice and answered all of my questions. Thank you Frost Bank for staying open during these difficult times!

Frost used to mean something in SA. High end service and dependability. Now, I've had enough. The…read morecustomer service is horrendous. Their data breach is epic. This institution has fallen hard. Consider another bank. I am.