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    Marine Outfitters

    5.0 (1 review)
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    12 years ago

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    Madisonville Marine

    Madisonville Marine

    (10 reviews)

    What a truly customer oriented business. I will say I am very late in writing this review in…read morerelation the initial purchase of my pontoon, but have had several dealings with Madisonville Marine in the last 5 years and their commitment to taking care of their customers has not waivered. From our first several "window shopping" visits to the purchase and delivery my husband and I never once felt pressured or "sold" on anything. Jason is someone who loves his job and it shows. When we finally settled on a pontoon and were awaiting delivery tragedy struck and my husband passed away. When I called to tell them I wasn't going to be taking delivery on the day we had set up and why the response was "this boat is NOT a priority and there is absolutely nothing you need to do or think about where it is concerned. When you are ready you call us and tell us what you want to do about the pontoon." The specific details are personal, but suffice it to say Jason and the owners of Madisonville Marine truly took care of me. I didn't buy the original pontoon, but opted to purchase a smaller one I was comfortable with handling on my own. Their yearly maintenance is quick, easy and efficient - and they guys on the dock are a hoot! Anytime I've had a question they have been helpful. The store is stocked with all your needs and their selection of boats is awesome. If you are thinking of buying a boat YOU CAN'T GO WRONG using Madisonville Marine!

    Hi just want to put Madisonville Marine on the map. I recently wanted to do a repower on a boat I…read morehave been working on for quite a while but I got some bad information that this place didn't do repowers only rigged new boats. I took a chance and called them and yes they do repowers so I ended up talking with Dave Carnes the salesman and he verified they could do the work. So I towed my boat to him so he could evaluate the hull and discuss what wants I needed on the boat. We came up with a plan of engine replacement and some additions I asked for. He said it might take a while which there were customers ahead of me in which I understand I was in line for my turn. I expected 3-5 weeks out on it but was calling me the first week with updates where we were at. By the second week they were installing the engine and ready for lake testing to get the prop pitch right and were ready for me to pick it up. This place is top notch and the customer service is incredible. Their mechanics went above and beyond with fabrication and replacing possible issues that could trouble me. I also want to give a shout out to Jonathan the parts manager for setting me up with everything I need to service this engine as it breaks in. Thanks to all these people that were involved in bringing my boat back to life. I would recommend this place to anyone who is looking for the best service anywhere. They are a Yamaha dealer and stand behind their work and products and are professional. Thanks again John Mattos.

    Water Workz Marine

    Water Workz Marine

    (3 reviews)

    I was recommended to this place, but honestly, it's a complete joke. I first met them at the…read moreChattanooga Boat Show, where they were polite and seemed helpful. I brought my boat in to get it de-winterized. On my first visit, a Tuesday, they were friendly and told me to leave the boat in the back, assuring me it would be ready by Friday. A week later, I called on Tuesday to check in and get an update. They hadn't even started on my boat yet. They explained that there were other boats ahead of mine and promised it would be done by that Friday. I called again the following Tuesday, and once again, they hadn't started. The same story--"It'll be done by Friday." I waited another week and called yet again on Tuesday. This time, they told me they hadn't even touched my boat, but now the excuse was that they were short-staffed. I said I'd check in by the end of the week, but they told me not to call; they'd reach out to me. Frustrated, I decided to pick up my boat and take it somewhere else. I called to give them a courtesy heads-up since I live about 45 minutes away. When I arrived, I was told they had just started working on my boat that morning. Funny how that timing worked out. After stalling for three weeks, the day I call to check in, I'm told nothing has been done, and the day I tell them I'm picking it up, suddenly they've started? Then, to top it off, they tried to intimidate me, claiming I was interfering with their work and halting progress. I asked why I wasn't informed on the morning update call or during my courtesy call that they had begun work. The Service Manager said he had no idea they had started. I kept my cool, but honestly, I couldn't help thinking, "No, you're not fooling me, and this business is a joke." To make matters worse, when I went to retrieve my boat, it was partially uncovered while it was pouring rain. I gave them over three weeks to complete what should have been a simple task, and this was the result. Unprofessional doesn't even begin to describe it. Do not take your boat to Water Works!

    Last fall we used our boat Friday and Saturday with no issues. Sunday, we plan to go out and the…read moreboat would not start. After some testing, we nail it down to the fuel pump. I take the boat to water workz the next week to change the fuel pump. I should have walked away when they started with "we don't like to tell the mechanic what is wrong we want them to find it" After much discussion I said if it is the fuel pump (I knew it was) replace it. If it is anything else call me. I get a phone call and they said they replaced the fuel pump but now it needs the carburetor rebuilt. I give in and let them do that. Then the next phone call is the block has frozen and busted and needs the motor rebuilt due to water in the oil. The boat is stored inside our basement and has not been outside below freezing. Then their story changes to it has overheated and blown a gasket. Still needs to be rebuilt. I tell them to put it back together and I will pay for what I owe them but to do no more work on the boat. When I pick up the boat it did have water in the oil but........ I changed the oil and had to put a few lines back together that they left apart. I can't prove that they put water in my motor, but I have used the boat a couple of times and had no issues and no water in the oil. I would like to see a news show do an undercover show about them. I can say without a doubt I will never use them for anything, nor would I recommend them to anyone.

    Erwin Marine Sales - Day on the water!

    Erwin Marine Sales

    (8 reviews)

    You can purchase or rent boats. Your boat needs repairs…read more You came to the right place. Friends or families can have boat parties or be taken out on the lake. This place is landscaped well and taken care with a clean environment. The people here are super nice. The boats are stored then locked inside when it is timed to close. ~~~~~~~~~~~~~~ There is a gated parking lot where there is a long sidewalk that has access to other storage areas. The wooden stairs were so gorgeous and it was landscaped that was well kept up. There were a couple piers but the doors locked. ~~~~~~~~~~~ This place can service, store, supply parts, finance and insure boats. There are new and used fresh water boats can taken out on the Tennessee River and travels towards Cumberland River. The boats travels to Ohio River Chattanooga Tennessee and Huntsville, Alabama ~~~~~~~~~~~~~~~~~~~~~~~~

    Visiting with friends on a clear Saturday, Chickamauga Marina kicked the day off right. Easy…read moreparking, even some all-day shady spots means no baking-vehicle on the return from your excursion. You have quick access off Hwy 153 to put you in a good mood from the start, and you're pushing out to sea a couple minutes later. All the normal amenities you'd expect at a gated boathouse, minus the hustle and bustle as you embark hassle-free. It costs a little more monthly, but upside is you have a spot versus the waiting list at the cheaper places down the bay. You'll probably want to head elsewhere for repairs, but for normal operations it's the most convenient around. Happy boating.

    Marine Outfitters - boatdealers - Updated May 2026

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