I wish I didn't have to post this negative review. I had Marine Contracting group extend my Dock and build a 12,000 pound boat lift about 10 years ago. I was very happy with the work. My boat needed to be re-powered last year. While it was in drydock, I thought I would have the lift inspected and have any questionable parts replaced. The work was performed while I was out of town but it looked satisfactory. When the boat was finally repaired, I assumed The lift was ready to use.
The technicians from marine contracting Group failed to return the bunks that the boat rests on; to their original position.
Since they never told me they were moved, I didn't realize that the boat now was sitting directly on the metal cross beams not on the boat bunks.
Make a long story short the transducer on the bottom of the hull caught on the crossbeam and ripped a hole through the bottom of the boat. Big enough to sink the boat. When I contacted marine contracting group ,they told me that they will take no responsibility for the damage to my boat. It was not their fault. I should have contacted them to adjust the Bunks that I did not know they had moved. This was September 2016.
Here's the part that in my opinion is unexcusable when it comes to customer service. I repaired the hole in the boat October 2016, I called multiple times while I was in town to get the lift adjusted to fit my boat again. Finally , after they did not show up for an appointment between Christmas and New Year's; I got them on the phone and finally got somebody out to adjust the Boatlift. Ironically, the owners told me that if I had call them when my boat had been repaired they would have come out and adjusted the lift immediately(which I did not know I needed to do). In reality, it only took a little over 3 months. In the future, I will be there to make sure the experts do the job they promise. Hope this helps you with your decision to use this company. read more