DO NOT GO TO THIS SPA! READ ALL REVIEWS AND YOU WILL SEE THE PATTERN Horrible experience from the moment I called to book an appointment. The receptionist is unprofessional and extremely rude. I made an appointment online through their website for 4:00 pm, I later received an email confirming my appointment for 12:00 - clearly it was wrong so I tried calling them to make sure it was set for 4:00 pm and never got a phone call back. I show up at 4:00 pm and the front desk person who I took a picture of screamed at me and told me to go elsewhere! She said she had cancelled my appointment. I said I'm going to request my money back and she was yelling at me I DON'T CARE! Go away! This is the most unprofessional spa I have EVER been to. Do not waste your time and energy going there. I wish I had read the Yelp reviews before going to this business. read more

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This is the worse establishment I have evwry been too! The owner is a scam artist! I bought a Groupon and she would not honor it. Wanted me to cancel the groupon and pay her directly, but would not honor the discounted price I oaid with Groupon. Went on a long rant about Groupon being the mafia and they steal all her money. Left out shocked and confused. Will have to report this to the Attorney General, she should not be in business. read more

Marina Medspa - Medical Spas Near Me - Edgewater, New Jersey

I've been going here for over 5 years. Always does a great job! I absolutely love the results. Katya is awesome :)

I wanted to reschedule my appointment due to expected snow in the afternoon and the person who answered the phone was so rude!!! She proceeded to call me "sweetheart " and said "You want to cancel because of a couple of snowflakes?" I told her not to call me sweetheart and that she doesn't know how much it's going to snow. She kept interrupting me and then told me if I cancel, they just won't book me again. I don't know how someone like her is running the office. She is going to turn a LOT of people off from this business. Thankfully Groupon gave me a refund. read more

Extremely rude staff! Go to this place if you want to be ridiculed and insulted. A staff member hung up on me because I called to ask if we could reschedule since I was stuck at work and couldn't make an appointment. The appointment time was not of my choosing to begin with because THEY had rescheduled and not given me any other option. I had once asked them if they had any discount packages (like many other places do), but I was told no and that I should work to make more money instead. read more

Very very rude owner, staff, and receptionist. The smell of cigarettes are all over. The staff yell at patrons in front of the store and curses them out. Her store was empty, no customers, and she was yelling at random people and residents. This woman was verbally harassing people while her store was empty and harassing dog owners who live there. Very unprofessional! DO NOT GIVE HER YOUR BUSINESS! Not only that, services are very overpriced and can be found for cheaper and better elsewhere. The staff definitely need a mental treatment themselves. They drop the phone calls when getting appointment and argue constantly with their customers. They are verbally abusive. read more

Giving this establishment one star is way too much! The extremely unprofessional ¿receptionist? ..I put receptionist in question marks because this lady was dressed with pajama pants and stained flip flops with unpedicured toes. Something I would wear at home on a rainy day...not to a front desk of a "medispa" Yesterday I decided to drive by and inquire about lip fillers since I had seen a Groupon and saw they were open til 6:30PM. I arrived at 5:03PM to see this ¿receptionist? Talking on the phone. The door seems to be locked so she looks at me raises a full palm to her face and tells me to stop. I was a little confused but waited until she finally came after about 2 minutes to open the door. I told her what I was looking for and as soon as I mentioned Groupon the experience went super down hill. She was super judgmental and racist since I am a young, Hispanic women. Doesn't mean I don't have the money to afford any of these services. She said they were closed but mind you it was 5:03PM and the sign on the door said they closed at 6:30PM. She then SLAMMED the door in my face leaving me mid phrase . I then called to try to speak to the doctor about my experience and the extremely rude receptionist answered the phone again saying she would not give the phone to the doctor until I gave her my first AND last name. I provided her with a first name and then yelled at me and said NO!!!! And clicked on me. It's crazy that somewhere with such expensive services has such a psychotic, unprofessional person Manning the front desk. -10/10 recommend !!! DO NOT GO TO THIS PLACE UNLESS YOU WANT YOUR BLOOD TO BOIL! ALSO I WILL BE CALLING THE HELATH DEPARTMENT AS THE RECEPTIONIST DIDN'T EVEN HAVE A MASK ON !!!!!! read more

Kathy Dorfman, the office manager (who I think answers the phone as well) is the rudest person I have ever encountered from a business which is supposed to be "people-centered." I made appointments and needed to cancel, which I did in advance and she sent me the nastiest emails basically telling me I am not welcome there. From the other reviews I've read on her, I am certainly not the only person she has done this to. read more

Rude staff bad service. Front desk treats people badly and even curses at them! The manager is rude to customers.

I made an appointment for a PRP shot, the morning of my appointment day, I called to reschedule. Both of my children were sick, both needed covid tests in order to go back to school. I was told I would have to pay 50 dollars because it was same day cancellation, I said I'm not canceling I'm rescheduling, My kids are sick there's nothing I can do, that's ridiculous. She said 'ok you can go elsewhere' and hung up on me. I already paid for my treatment. My children are sick. This is how you treat people? The absolute disrespect and disregard shown is sickening. Especially when the office supplies such personal treatments. read more

I had a horrible experience there, please read.. I didn't get a chance to talk or see Dr.Metelitsin when I requested. Instead I had to deal with someone named Katia, who I believe is the director of this place. She was extremely rude and pushy. Tried to sell me all types of procedures I did not need. And when I said I had gotten an overdose of Botox in the past and just needed a little bit in between my eyes and had complications, her response was "there's never Too much Botox and that all the other places I've been to DONT know what they are doing". She continued to try to sell me all types of other procedures they offer without me asking for them. And when I declined, she said "what do you do for work!? Do you like how you look on zoom?" Very rude and unprofessional!!!! She's not even a medically trained person. Then When I called a week later asking for a slight correction to my left side with the right (because it looked uneven)- she said it's normal for my face being non symmetrical and if I want to pay more money - welcome to pay. When I requested to speak to the doctor - she said FU and hang up the phone. I was shocked! Such an Unprofessional place. I don't really care for Katia's response and what she said to me. Please stay away from their office. Horrible!!!! Thank you for your time. read more

This establishment is managed by an unprofessional staff. I scheduled an appointment over a week ago for 4pm today. It was rescheduled to a 2pm without my confirmation notified via email. When I called to inform them I couldn't make it at two the woman who I believe is the office manager, was abrupt, rude, and insulting. She hung up on me after telling me that she's cancelling my appointment on the very day of the appointment. I wouldn't spend one cent on this establishment and I've requested a full refund from Groupon. Do yourself a favor...go to a professional, reputable dermatologist or an experienced professional spa without Groupon. Lesson learned! read more

At first I was little nervous to see them (all the reviews about their way to treat a patient) and booked just a consultation. It's been 2 months since then, I did few procedures and this is my experience. Office: clean and inviting Doctor: very professional and knowledgeable about beauty and anti-aging medicine. Kathy- you might read she is horrible in bedside manners but really?!?! She is professional and yet hilarious and nice person to speak to and be around. I did few invasive and non invasive procedures + injectables and my face just looks WOW. I'm still recovering from the laser and already see those amazing results ! Can't wait to see final results in few weeks. I'm truly happy I found them and decided to check them myself and not rely on the bad reviews which Sayed basically nothing about there real work and attitude. *Side note, people who work in beauty and anti aging field should look like the staff, another point that helped me to make my decision and stay, they really know what they are doing ! read more

Absolutely AMAZING experience I loved everything about this place from the staff to the warm welcoming. I came here for 1 procedure but decided to book more based on my experience 10 stars if I could give, thank you for such a great experience! read more

I just visited this spa using a Groupon deal and I was so happy I did. The girls were so nice and made me feel so comfortable during the whole process. I didn't have any issues using my Groupon or with pricing. The place is clean and easy to find. I will be back. read more

I came here June 2020 for ultherapy around my eyes. The parking is conveniently located right near the entrance. The lady at the desk is friendly and has a great sense of humor. Ultherapy is a little painful but I definitely saw results and I received compliments from my friends and colleagues read more

Don't waste your money at this establishment Had booked an appointment, and was looking forward to it, Receptionist scolded me for being 20 minutes late instead of 10 like i had told her on the phone when i called to apologize for being late. Totally rude and unacceptable! By the way, the place was empty from customers That's not how you treat a first time customer! I turned my back and walked away. There are other places that would treat a customer with respect, not this one! read more

Spoke with the receptionist and tried to ask questions regarding the practice and get info about services, and decided instantly that Marina Medispa is definitely not an establishment where I'll be spending my money. No need for a visit. The nasty 'reception' spoke volumes for this establishment. Fix the attitude. read more

Horrible customer service. I tried to ask a few questions, and the receptionist was BEYOND rude. Cursing, telling me to stick my phone up my A$*. Wow, unreal...I couldn't imagine letting these people do any medical procedure on me read more

Forget the earlier reviews for 2 reasons: (1) they are old reviews (2) written by a disgruntled ex-employee and her friends. I have been to this clinic 4 times and for Botox, fillers, threads and now for microneedling. This place is FABULOUS. Spotlessly clean, punctual with appointments, caring professionals that don't push you into added procedures that will cost you more. Kathy, the owner, is runs a tight ship! She can have an unusual sense of humor (as in previous reviews saying she is racist) but her professionalism overtakes everything. You get what you pay for at Marina Medispa. Also, do your homework and compare prices and you will see why this is a popular facility. Lynn Harland North Bergen read more

Though I gave a 5 start to marina , unfortunately I called back for an info and the lady in the front was terribly rude and unprofessional , even that I was planning go back to this place because I did love the dr. I won't ever set foot again there. Because I know I will have to go to the front desk first. And this person it's totally despicable. It's a shame because if she wasn't this rude this would be a totally pleasant place. read more

Completely unprofessional! Receptionist will not honor your scheduled times, even though they have been confirmed by text and email. Now that I read the reviews I understand that this place has horrible reviews. I am sad I spent money that will never be honored. read more

AVOID THIS PLACE IF YOU VALUE YOUR LOOKS, YOUR MONEY, OR YOUR DIGNITY. After treatment from Dr. Metelitsin, I developed unsightly bumps around my right eye and ultimately had to go to a different doctor to get injections of hyaluronidase in my face to alleviate the problem. These injections broke down the hard lumps caused by Dr. Metelitsin's treatment and smoothed out the skin. I was forced to go to the second doctor because Dr. Metelitsin refused to see me for follow-up visits, after gladly accepting well over $1,000 for the initial treatment and then insisting the job was "perfect" despite the obvious problems. It took multiple treatments with the second doctor to undo the damage, at considerable additional cost - both financial and emotional. To be perfectly accurate, it was the arrogant, loudmouthed Karen at the front desk who insisted the treatment was "perfect" and told me I was "banned" from further visits. Read the many other Yelp reviews for more on this nasty shrew, who sits at the front desk, gratuitously spewing insults, abuse, and contempt at customers. She is quick to claim this is "her" business, intervening and contradicting the advice and recommendations of the meek and soft-spoken Dr. Metelitsin, who immediately backs down and lets Karen berate the clients and dictate procedures. I honestly can't recall a worse customer service experience. Even if the results of the procedure were satisfactory (they were the opposite), I'd give this place two thumbs way down just for their personal interactions. On the website it cites "Compassionate Doctor Recognition," which is either irony or psychosis. Obviously, no one ever gets skin treatment without serious consideration - especially when it comes to your face. I urge you to consider seriously before allowing your face anywhere near this disaster zone. Based on my personal experience, their sole concern is the contents of your wallet, not your well-being. read more

Gotta say, they were really REALLY rude. I don't understand how this place has 5 star reviews or if they were handled by different staff, possibly. But I'd advise anyone to continue your research and look elsewhere. Extremely disrespectful. read more

Critical: Communication, Professionalism, Quality Please everyone don't go to this place, I wish I've read the reviews before I go to this awful place, the lady on front disk or owner or whatever she is doesn't respect anyone and is a big scam, on the phone she told me not to buy the Groupon voucher and she will honor it for me which is not true, when I showed her the price with discount from Groupon she refused the price and wanted me to pay without Groupon discount and she started screaming and cursing in front of my 7 years old son and then she held my phone and hit it on the counter and broke a peice of it and threatened me to call the police and told me 6o get the fuck out of her place and all that in front of my son, she didn't even negotiate, she just started screaming and cursing. be careful everyone because once you start talking about money she will become a monster and starts cursing and you will go home disappointed and sad, they don't even deserve the one star read more

First off the customer rep that answered the phone was very obnoxious, short, and sounded annoyed to even be speaking to me. I called asked if they had an appointment and also asked if I can purchase 40 units on Groupon as it's advertised, the response was no with no explanation, when I asked why she said just cause we don't offer it. It's confusing cause it's active listing on Groupon to purchase. Not sure why I was treated with such disrespectful tone, I was just trying to book an appointment. The conversation lasted a minute and a half cause the lady was so rushed, so it was not like I had been bombarding her with questions. Forget about being a business just common normal decency when you speak to people is simply the right thing to do, and if the representative is so bothered by a question, we'll perhaps she should look for a different job that doesn't put her in a mood that is extremely unpr read more

DO NOT GO HERE unless you want to be verbally and physically abused. I asked the lady at the front desk how long before I would be seen and she responded this is not a first come first serve facility. I said you don't have to be so rude and she responded with that I should leave. I asked her what her name was and she responded with "fuck you" I then asked for my paperwork back and she ripped it up in front of me and I went to take it from her and she threw it in the trash. I went to get it out of the trash and she pushed me. read more

One of the rudest business owners I have ever encountered. The owner/ employees yell at patrons in front of the store and curses them out. Her store was empty, no customers, and she was yelling at people in her parking lot and cursing them out for taking up spots. This woman was verbally harassing people while her store was empty... Very unprofessional! DO NOT GIVE HER YOUR BUSINESS! Not only that, services are very overpriced and can be found for cheaper and better elsewhere. read more

Very rude staff. Felt very disrespectful, made me very upset...not sure about the service, left before my appointment!!!

Bought a groupon, made an appointment and called a few times to see if they had any earlier appointments. The woman was so rude said she "premetively" cancelled my appointment and tried to hang up on me. SO UNPROFFESIONAL. Could never trust my face to these rude people read more

Horrible experience. Never in my life I thought I would be discriminated by parental status. I was thoroughly confused by such rude speech and attitude. If you work in a business providing services you should not be so rude without any reason. I wish I have read reviews in yelp before my visit. Reading acreenshots of e-mails of the woman I've met I now understand that she might have serious issues. I'm glad I didn't say anything to her just walked away. (could have called police since discrimination is illegal in this country). To anyone who is reading this review please do not go there. Do not be blinded by 4+ reviews on Google. They must understand that they can't treat people like that, they have to change their attitude and apologize. I spend 2 hours of my life in a traffic all the way from Williamsburg (I was intrigued by reviews and lowest prices in tri-state area) to Edgewater NJ! Just for unprecedented insult read more

Horrible experience with both, Katya, and Dr.Marina. Rude people, do not treat people nice, and and don't help with any complications if something goes wrong. Do not recommend it. read more

I'm out of town visiting and in need of facial and few other cosmetic procedures. I was stressing out for days, looking for the right place to go... and I found Marina Medispa! I couldn't have been happier with this medispa. I am so happy with the results, cleanliness of the place, the genuine care of the Dr. The Doctor listened to my instructions, guidance, worries and delivered the best care ever! I'm so relieved that I found them, and when I'm visiting in town in the future I'll be back. read more

Hi I called to make an appointment after processing a Groupon. The first call the person was rude and hung up on me very unprofessional. The second call received to confirm my online appointment the same person indicated you are not a new patient you can not use the Groupon . I asked what can I do she relied." Not my problem" and hung up. Two years ago I went here and had lumps on my face from Botox. Guess I should not have even tried to use their service. read more

My new go-to place for pre-vacation or big events prep. Professional, friendly, convenient location. Exceptional results with cumulative effect. read more

Beyond rude from the get. Told my mom that they don't work on people with diseases because my sister has PCOS. Completely discriminatory and idiotic. read more

If i could rate this lower then one star i would. PEOPLE DO NOT GO THERE . I booked an appointment for laser hair removal and "Dr.metelitsin"tells me shes not gonna do it because is a permanent thing like are you serious that doesn't even make sense. Really unprofessional worst place I've being to. DONT WASTE YOUR VALUABLE TIME GOING THERE. read more

Negative zero stars for this place. I'm visiting from out of town and wanted to get some Botox my daughter found this place online for me I called inquired about pricing and an appointment I was given Tuesday at 11:30 to come in. I called this morning to ask for a later time I sw a different woman whose tone was rude, condescending and unprofessional to say the least. I was told there was no appointment for me on the books, so I said that is odd I know I spoke with someone who gave me an appointment. The woman on the phone today was disgustingly obnoxious. I explained what was told to me when I called as a new patient if I was told to make an appointment online I would have done so, but this is what I was told. She said, I dont have time for this and hung up the phone. Even with this outlandish behavior I was on my way to this appointment when I began reading the horrific reviews I told my husband to abort the trip. Too many warning signs for me. I'd rather see dr Goldberg in the city. read more

I wish I would have read these reviews before I made an appointment today. I had the worst experience I've ever had in any place of business. I only went in for a consultation and ended up arguing with the owner/front desk person for being extremely rude, abrasive, a "know it all" and was trying to shove 10 different treatments/procedures down my throat. She couldn't answer my questions properly, laughed in my face when I asked if a follow up appointment is included, rolled her eyes because I didn't want to get the thousands of dollars worth of treatments she wanted me to. When I explained to her my history, and the treatments I've done in Dubai she responded like it was a third world country and they had no idea what they were doing when it's in fact the complete opposite and they are way advanced in the cosmetic skincare field. When I told her she was being rude and turned me off she got even more defensive and I told her I've never been treated by anyone like this. I'm truly appalled and shocked. I've never witnessed this level of rudeness and arrogance at any place of business ever, ESPECIALLY a place where you are servicing peoples physical appearance and wellbeing and they are spending large amounts of money. I wouldn't recommend anyone go here purely based on their customer service, and I agree if there were zero stars I would give a zero. read more

Really wish there was an option for 0 stars because of how horrible their customer service is. I now see why they have such bad reviews about their staff. I have gone to so many places to have services done and I have never come across worst service than this one. I had an appt scheduled and I must admit I was wrong and missed my appt. I had an emergency with my daughter because she had an allergic reaction to something she ate. And when they called me and I answered my phone my phone battery died so I could call them to cancel till I charged my phone. When I opened my emails I saw what was one of the nastiest emails I've ever seen. As a business owner myself I understand that things do happen and people do miss appointments or are late to them. That is something that you have to understand when you have a business that that is going to happen. To treat someone so horrible because they missed an appointment is crazy to me. The office manager even called me an "idiot" This is crazy that they are still in business treating potential customers like this. At the end of the day there's a reason for the saying "the customer is always right" These people have bad reviews for the way they treat their customers for a reason. To top it off I was threatened and told I couldn't leave a review. Last time I checked that's the point of reviews. To warn everyone of how bad or good a place is. Do yourself a favor and save yourself the headache of dealing with these people GO SOMEWHERE ELSE. Well not only are the rude but RACIST! read more

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