My mom lived in this community for over five years, first in assisted living, then in memory care…read more Though she passed two years ago, I wanted to add this review because I'm saddened by the overall rating here on Yelp, which appears to be fueled by disgruntled former employees who were dismissed for cause. My experience with this facility and with this organization was outstanding...far better than I expected from any progressive living situation for my mom. I found the physical environment, the administration, and (most importantly!) the staff to be of the highest caliber. Staff clearly were treated very well by the management group, as there was very little staff turnover during my mom's tenure there. Candidly, my mom had the assets to allow her to live anywhere, but I never found another facility in the greater Atlanta area that so thoroughly and consistently delivered what their residents needed, even during Covid. PLEASE read the many five-star reviews included in "other reviews that are not recommended" below. Why are these excluded from the overall rating?

Very nice place and nice apartments for the residents. Only problems are held between some staff…read moreand management. Lots of lifting people, hurting your back and there are no lifts. Everything is done with whatever strength you have . You also have to work in the dining room, pull, wash, dry,fold and out back laundry, buss tables, laundry everyday except weekends, give showers everyday, and sometimes the next shift would be late with no notice and you have to keep smiling through it all. The attitudes of some people here are ridiculous. Residents are sweet but the managemt overrules the good things. You also make $10 an hour and even after you take the CMA class for what they tell you is free, you have to pay $300 if you leave before a year is up. You do way too much for the pay, 5 different job titles for one pay.

Tranquility is the correct name. It's an amazing Clinc, with very caring staff and Drs. My mom has…read morebeen well taken care of and I'd do it again here. Their compassion level is off the charts. Very clean and quiet environment

The staff is awesome and the rooms are very peaceful for the families. We were only there for…read morethree days and everyone there was very attentive of our needs and my mother-in-laws needs. Thank you to everyone there for helping my husband through a difficult but rewarding experience. Becky Sappenfield.

Kind and helpful from the front desk staff. Twanda was so welcoming and knew how to point me in the…read moreright direction.

My mother-in-law lived in the Evergreen neighborhood for persons with dementia. I cannot speak…read morehighly enough of the care she received there. The staff was so sweet and engaged. Everyone was very loving with my mother-in-law and it was obvious they genuinely cared for her. One care giver even came in on her day off to help my mother-in-law celebrate her birthday with a big cake. No place is perfect, but I can honestly say we felt blessed that we chose Arbor Terrace to help us care for my mother-in-law. Good people make such a difference!

My mother, Laura Ann Raybon, has just moved out from her Atherton Place apartment after seven years…read moredue to health issues. We'd like to say a heartfelt Thank You to the Staff at Atherton for their professionalism, watchful care, compassion and patience. It would be difficult to find a place with higher standards - Atherton Place is simply the best of the best. We confirmed this after having to transition to three different facilities in 2021. Not one came close to matching the overall satisfaction and trust we experienced during my mother's time at Atherton. We are grateful for seven years of confidence that my mother was receiving the best care and was safe at Atherton Place. No words can express our thanks for Atherton Place's services.

In this difficult Covid 19 season, I cannot say enough good things about Winnwood. Mom is 95 and…read moreneeds to be protected from the outside world. Winnwood has eliminated outside contact to keep our loved ones safe. But they have gone out of their way to feed our loved ones, entertain them and show them a lot of love. Great team! Could not have picked a better place for her.

Winnwood looks great on the outside and they are doing improvements on the inside, but there are…read morethings wrong that are hidden, even from the staff. I live in one of the independent buildings and more often then not, we have no hot water. I usually wake up around 2-3am to shower to get some mildly warm, not hot, water. I have complained to management but always get the same answer, "we are working on it". My family is looking to move me as soon as we can find a place. Management should be ashamed, we are all older people living here and pay quite a lot of money, money which includes meals. The food is not good, it is cold and often they don't order enough to give all what we ordered. We have spoken to the chef and the Director, both seem to do nothing. Current but looking to be former resident!

Today's visit to the beautiful Sterlings Estate, was for a Aquatic Therapy appointment with Ms…read more Elana Larrier, PT. Which I may say she is the best. Ms. Larrier was very professional and her empathy towards her patients health issues was amazing. Yes!! I'm a 40+ woman who's body is in worst shape than some of these vibrant, full of life seniors I had to hop pass trying to find my way to the pool area. Yes! I said hop.... Geesh! go figure. Heck they where looking at me as though they wanted to ask if they could help me. Unfortunately today was just a medical visit. While hopping around (LOL!) I did noticed how elegant and huge the Sterlings Estate is. It has a very welcoming entrance with whom I believe maybe a concierge to help you with what your looking for or answer any questions you may have. Today was a nice gentleman standing in waiting. Again looking at me like..... he was waiting for me ask to be pointed in the direction of my grandmother or something. NOPE!!!! He was polite with telling me the way to my destination. The Sterlings has a grand dining area with plenty of seating. I noticed also they have what looked like a coffee area, wellness center and plenty more activities for the seniors in your life to enjoy. I'm here today to get the full benefits of their heated salt water pool. The Sterlings offer Aqua therapy for people who don't live on campus. My health insurance had them on the list of places to choose from. I chose The Sterling Estates, because I have driven pass about 4 times and thought to myself.... Those look like a nice community for my mom or great aunt to live. Not knowing I will be the one visiting before them. But a least I had the pleasure of seeing what little of the community I could see. And I can say it was a memorable one.

Beware Not everything is a polished as it seems. The…read moremajority of the personal aides are up to standard for a place that is supposed to be a 5-star experience. They absolutely need better top staff members. Never try to reach the "nurse". She is unavailable by phone. They seemed to be really on top of things prior to our actual move in. Not the case at this point. The actual facility certainly needs a face lift. There are no automatic doors to the interior garden and patio area. Thus, if you are in a wheelchair you are not going out without help. If you decide to dine in your room, your meal is brought to you in a styrofoam box at the end of the meal service in the dining room. So you are going to get your meal an hour later. Oh great, almost in time for you to go for the next meal. I will not go on. Most of the residents are happy there. But, let's be real. Change is hard enough who is going to move again?

Azalea Manor Assisted Living…read more I had the privilege to play Santa and bring Baby Jesus to their Christmas Party for the second year this past Christmas. Of what I could tell by my two visits I have no problem giving this business 5 stars. A friend of mine who made my two trips to Azalea Manor possible has both of her parents staying there and she and her parents speak highly of this business. All of their clients there seemed to be in great spirit and enjoying their time at Azalea Manor. All of the staff that I have met there seemed to be top professionals highly skilled in the many different jobs it takes to run a successful business such as this. If it comes a time in Santa's future that I would need a service of this kind Azalea Manor or a place just like it would be at the very top of my list. And as for my "Christmas Naughty or Nice List",at present, Azalea Manor is at the top of, you guessed it, the "Nice List". Thanks Azalea Manor for a job well done...your community should be very proud of having a wonderful business such as yours in their town.

My Mother's stay at Azalea Manor was not extensive however Sherry and her team did a great job!…read more They were attentive, communicative and quick to react to various health issues.

Decent facility, and most employees are nice. Second night at facility nurse took 45 minutes to…read morerespond oxygen concentrator was dry. After 45 minutes filled reservoir and threw mask and walked out. Nothing done. Left on began 4!hours aide's shift ended and didn't pass word patient was left. Nothing done.?sent clothes to laundry., clothes never returned. Nothing done. Ill trained aides didn't zero scales before weight. Scale read 238, I weigh a mere 123,lbs., if there's a choice choose another facility. Flies and roaches were constantly in the room.

Horrible facility. Low staffed. The lady im sitting with on weekend always a long time to wait for…read moreeverything. Her food is always cold and 2 hours late. I have to hunt someone down to get her pain meds. I told a nurse she needed her sheets changed she said push the button 3 or more hours later no one. She said they would get to her when they could. They all act like they do t want to be bothered. This is not acceptable. Im surprised they aren't sued all the time. This is definitely elder neglect at the least. And at night when she is here along it takes hours to get help. I would give 0 review if i could​

As President of the Residents Association at Parc Piedmont, I must report that the previous review…read moreby Connie C is false and inaccurate to an extreme. The entire staff has bent over backwards to accommodate her mother over the 7 year residency, even despite her disabilities and lack of her qualifications to continue to live in an independent living facility. It is truly a shame that this former residents family is attempting to denigrate this outstanding senior living facility after all the care and comfort that was provided over the years. So, I am proud to give this facility a 5 star rating. Most residents, past and present, would be happy to declare their experience as "Parc Proud". I advise all readers to disregard her previous comments.

Beautiful building and everyone there seems to like their accommodations. I was disappointed when…read morewe were expected to have a power outage because of ice, and they told the residents their generators would only support lights on in the hallways and to wear layers..late you kidding me? Is that the " exceptional experience" they're so proud of? Otherwise I'm very pleased with the environment though. They has so many activities and amenities as far as a dining room with a chef and a beautiful library. They accept dogs..not sure about cats, but I would ask if that were important to me, it's not unlikely they'd allow them in the apartments. I know one man that has lived there happily for over 15 years. They also have vendors come in almost every day. They have Taco and margaritas every Tuesday. There a pet rescue that comes in regularly to just allow some love for both the homeless pets and the residents. Overall, I'd recommend, especially if you have your own generator for emergencies.

I hate to post these things online but my family has tried to take other measures to resolve these…read moreissues. My grandmother has lived at this facility for about a month and the care has been terrible. Several times a day she will push her call button for assistance and it will take over an hour for someone to respond, if they respond at all. She has had accidents waiting for someone to come and take her to the bathroom. This is abuse. They also leave her places in her wheelchair knowing she has no way to get herself around. My mom, my uncle, and I have all expressed our concerns to management, who have done nothing to make this better. I want others to be aware of the conditions that Elmcroft thinks are acceptable before they choose to move their loved one in. I don't want anyone to regret it the way that we do.

Not a good place for elderly care. This facility looses medication. Fails to bathe residents…read moreconsistently and provide adequate housekeeping. When family members communicate the lack of care, administrators take no action. Some staff can be rude/mean residents. Others can be nice and responsive.